General

Apps, downloads, updates and everything else.

89 articles

• Aadhaar card scan karke naye patient ki details auto-fill ho sakti hain kya? Haan — Register Patient me Aadhaar ke QR code se naam, DOB, gender, poora address, pincode turant bhar jaata hai. Web:…
• APK download beech me atak gaya / update ruk gaya — dobara kaise karu? Adhuri APK file install nahi hogi. Downloads se puraani file delete karke oralzy.com/downloads se fresh download karo — Wi-Fi…
• APK download hua par install nahi hota — Play Protect block kar raha hai? Play Protect / unknown-sources ka block hai. Prompt par 'More details' → 'Install anyway' choose karo — oralzy.com/downloads…
• App band hone par lab/clinic call ki ring nahi bajti — phone silent kyun rehta hai? Call ring ke liye alag FCM system hai jo band app me bhi bajta hai — par force-closed ya battery-frozen app me nahi. Settings…
• App Hindi ke alawa aur bhaasha me chal sakti hai kya? 31 bhaasha ka switcher hai — Settings → Appearance → 🌐 Language. Web aur mobile dono, restart ki zaroorat nahi.
• App ke andar se lab ko call kaise kare — bina number dial kiye? Haan — kisi bhi lab chat ke header me 📞 button dabao, in-app internet (WebRTC) call lagti hai. Lab ko app me kahin bhi ring…
• App reinstall/naye phone ke baad notification aane band ho gaye? Reinstall par push token naya banta hai — login karke app ek baar kholo aur notification permission Allow karo, token khud…
• Audit log me kya kya record hota hai — kya use badla ja sakta hai? Har row me kaun (user), kya (action), kis cheez par (entity + id), kya badla (details), kab, kahan se (IP) aur kaunsi branch —…
• Autoclave register ki auto-entry me temperature aur pressure kahan se aate hain? Sirf steriliser ke apne cycle log se. Temperature (°C), cycle number, hold time aur result ZAROORI hain; pressure optional…
• Bluetooth thermal printer se mobile bill print nahi ho raha — supported hai kya? Direct thermal (ESC/POS) printing app me nahi hai — prints A4/PDF format me bante hain. PDF ko thermal printer ki vendor app…
• Branch delete kar du to us branch ka data kya hoga? Data kahin nahi jaata — branch "delete" asal me DEACTIVATE hai. Row isActive:false ho jaati hai, patient/bill/appointment sab…
• Bridge lagaya par purane saare X-rays upload nahi hue — sirf naye aa rahe hain? Ye design hai: bridge start hone ke baad sirf NAYI files upload karta hai, taaki saalon ki hazaron purani files ek saath na…
• Bridge me 'Khud dhoondein' dabaya par mera RVG/OPG software detect nahi hua? Har vendor auto-detect list me nahi hota. '+ Folder jodein' se apne imaging software ka data/export folder khud add karo —…
• Case 'Sent' dikha raha hai par lab bolta hai humein kuch mila hi nahi 'Sent' ka matlab sirf itna hai ki aapne Send to Lab dabaya aur lab ko WhatsApp gaya — physical parcel abhi raste me ho sakta…
• Clinic basement me network weak/gayab — app offline me kya-kya chalega? Patient list aur search cache se turant chal jaate hain, aur NABH register entries offline queue hokar net aane par khud sync…
• Connected lab bolta hai unke ORALAB me mera case dikh hi nahi raha Pehle dekho vendor sach me linked hai (Rate card/Khata buttons dikhte hain?) aur case DISPATCH hua hai — mirror case dispatch…
• Crown 6 mahine baad toot gaya — warranty me lab se free remake milega kya? Original lab case par Redo dabao — app khud warranty check karta hai; active hui to remake WARRANTY CLAIM ban jata hai (claim…
• Crown fit nahi hua — lab se free redo kaise mark kare? Sidebar → Practice → Lab me order row par 'Received' button dabao — Mark Received dialog me quality stars ke saath '⚠️ Flag as…
• Crown fit nahi hua, remake hoga — paisa kaun bharega, lab ya clinic? Redo flag lagate waqt jo REASON chunte ho wahi faisla karta hai: lab-error/shade-mismatch/fit-poor/fracture = lab free banata…
• Crown ka shade galat aaya — A2 mangaya tha A3 aa gaya, ab kya karu? Received dialog me kam rating do + 'redo' flag lagao reason 'shade-mismatch' ke saath — ₹0 ka redo case apne aap ban jayega…
• Crown patient ko laga bhi diya par lab case ab bhi open dikh raha hai — band kaise? Lab case ke do closing steps hain: 'Received' = crown clinic pahuncha (rating yahin do), 'Delivered' = patient ko fit kar…
• Do labs se same kaam karwate hain — kaunsa better hai kaise compare karu? Kuch hafte dono ko same type ka kaam do, har receive par rating aur har remake par redo flag lagao — phir Lab Vendor Scorecard…
• Do patient ke beech sterilization ka protocol kya hai — register me kya darj hota hai? Instrument: enzymatic soak → ultrasonic → autoclave (clinic ka default "Enzymatic soak + autoclave" hai). Surface disinfection…
• Ek lab baar-baar remake de raha hai — data se kaise pakdu kaunsa lab kharab hai? Reports ke Inventory & Lab hub me Lab Vendor Scorecard kholo — har lab ka health score (on-time 40% + redo rate 35% + quality…
• Impression bus se bheja tha, lab bolta hai parcel mila hi nahi — kahan gaya? Case ke Transit record me bus ka naam, driver ka number aur parcel photo hota hai — driver ko seedha call karo. Mil na paye to…
• Kal patient ka appointment hai par crown lab se abhi tak nahi aaya — kya karu? Practice → Lab me case ka live stage dekho (Accepted/Working/Finishing/Ready), case chat ya in-app call se lab ko turant…
• Kaun kaun si reports available hain — poori list do Paisa: P&L, Balance Sheet, Trial Balance, GST (GSTR-1/3B), Outstanding. Practice: Slot Heat Map, No-Show Risk, Patient LTV,…
• Lab bolta hai portal link khul nahi raha — 'Invalid or revoked portal link' Ya to token rotate ho chuka hai (purana link hamesha ke liye dead), ya vendor deactivate hai, ya link copy me kat gaya. Vendor…
• Lab bolta hai rider ne crown deliver kar diya, humein mila hi nahi — proof kahan? Rider har stop complete karte waqt photo leta hai aur trip par GPS trail hota hai — lab se us stop ka photo + time mango.…
• Lab case late tha par koi alert/task nahi bana — expected date ka chakkar? Overdue alert sirf un cases par banta hai jinme Expected Date bhari ho — blank date wale case ko system kabhi 'late' nahi…
• Lab chat me sirf single tick ✓ dikh raha hai — matlab lab ne dekha hi nahi? Single ✓ = message app me save hai par lab ki taraf koi online hi nahi aaya — lab ka ORALAB app/portal khula hi nahi. Portal…
• Lab chat pe reply nahi aa raha — message dekha ya nahi kaise pata chale? Message ke ticks dekho — ✓ = bheja, ✓✓ = lab ke device tak pahuncha, NEELA ✓✓ = lab ne padh liya. Padh kar bhi reply nahi to…
• Lab ka kaam late hota rehta hai, follow-up bhool jate hain — automatic reminder hai kya? Haan — expected date nikalte hi roz subah 08:45 par ek 'chase lab' task apne aap ban jata hai (per case ek hi, duplicate…
• Lab ka khata (ledger) kaise chalta hai? Haan — "Mera khata" wahi running-balance ledger hai jo lab apni taraf rakhta hai, federation hop ke paar padha jaata hai. Do…
• Lab ka rider pickup ke liye kaise bulaye aur delivery kahan tak pahunchi kaise dekhe? Sidebar → Practice → Lab → Lab Vendors me ORALAB-linked lab ke saamne 🛵 Pickup button dabao — request lab ki rider queue me…
• Lab ke register me hisaab alag, app ke khata me alag — kaise milau? App ka khata lab ke apne finalized invoices se banta hai — mismatch ka matlab aksar: lab ne invoice finalize nahi kiya, aapka…
• Lab ko in-app call lagti nahi ya awaaz nahi aati — kaise theek karu? In-app call ke liye dono taraf app/portal khula hona aur mic permission zaroori hai — pehle mic allow karo, lab ko app kholne…
• Lab ko UPI se paise bhej diye par khata me abhi bhi baaki dikh raha hai Paisa lab ke bank me pahunch gaya hai, par khata tab settle hota hai jab lab aapke claim ko apni Books inbox me CONFIRM karta…
• Lab ne naya case lene se mana kar diya — bolta hai udaari limit cross ho gayi Connected lab apne clients par credit (udaari) limit rakh sakta hai — aapke Khata me lal banner '⚠️ Udaari limit cross'…
• Lab ne WhatsApp pe READY bhej diya par app me status update nahi hua Auto-update tabhi chalta hai jab reply me KEYWORD + CASE CODE dono ho (jaise 'READY L-0421-A1B2') aur wo vendor ke registered…
• Lab ORALZY use nahi karta — cases ka bina-login portal link kaise bheje? Sidebar → Practice → Lab → Lab Vendors me vendor ke saamne '🔗 Portal' button dabao — private link banta hai (/lab-portal/…)…
• Lab portal me patient ka naam nahi dikhta — lab confuse hai kaunsa case kiska hai Ye jaan-bujh kar hai (DPDP privacy) — portal me patient ka naam/UHID nahi jata. Case ki pehchan CASE CODE hai (jaise…
• Lab se app ke andar chat kaise kare — crown photo, shade, scan bhejna? Sidebar → Practice → Lab me 💬 Messages tab WhatsApp-jaisa thread inbox hai; har order row par 💬 Chat button case-level chat…
• Lab wale roz 10 baje ke WhatsApp reminder se pareshan hain — band kaise kare? Roz 10:00 baje lab ko uske pending cases ka auto-WhatsApp jata hai — vendor edit me 'daily reminder mute' tick karo to hamesha…
• Logout karke dusre account se login kiya — purane clinic ka data dikh raha hai? Ye purani APK ka cache bug tha — ab logout par app ka poora cache clear hota hai. App update karo, phir logout-login dobara…
• Maine app me problem report ki thi — uska kya hua, pata kaise chale? Support bubble (neeche-left) me "Meri Complaints" tab — apni saari complaint ka status aur ORALZY team ke reply wahin dikhte hain.
• Medit intraoral scan bridge se apne aap ORALZY me nahi aa raha? Medit apne scans proprietary format me rakhta hai — STL file sirf EXPORT karne par banti hai. Har case Medit Link se STL…
• Mera khud ka dental lab hai — ORALAB lab account kaise banta hai aur usme kya milta hai? Haan — ORALZY signup par account type 'Lab' chuno to ORALAB banta hai: dental labs ka apna poora product. Free plan (lab-free)…
• Mobile app kholte hi turant band/crash ho jaati hai — kaise theek karu? Pehle APK update karo (Settings me update message ya oralzy.com/downloads), phir phone restart. Na sudhre to Android Settings…
• Mobile app pe fingerprint ya face lock laga sakte hain kya? Haan — mobile app me Face ID / Fingerprint unlock built-in hai. Pehli successful login ke baad biometric-capable phone pe ye…
• Mobile app se bill ya prescription ka print / PDF kaise nikalu? Mobile app me patient kholo → top bar ka Print button → picker me chuno (Registration form / Bill / Prescription / Case Sheet…
• Mobile me camera permission denied — photo/scan par camera khulta hi nahi? Android Settings → Apps → ORALZY → Permissions → Camera → Allow karo. Do baar 'Don't allow' dabane ke baad app khud dobara…
• Mobile se print diya par printer list me aata hi nahi — kaise print karu? Mobile print Android ke print service se jaata hai — printer brand ki plugin app (HP Smart, Epson Print, Canon PRINT) install…
• Naya dental lab dhundna hai — labs ki directory se connect kaise kare? Haan — Sidebar → Practice → Lab → Lab Vendors tab me '🔍 Lab dhundo' button se ORALZY par listed labs ki directory khulti hai.…
• Naya feature chahiye — suggestion ya idea kahan bheje? Settings → Advanced → Tools → 'Suggest a Feature' me idea submit karo — status (Under review / Planned / Building / Shipped)…
• Naye patient ka pehla visit — receptionist ke liye step-by-step kya karna hai? Register → chair par bhejo → doctor chart bharega → bill → payment → next appointment. Do cheezein jo aksar chhoot jaati hain:…
• New Case me lab ka cost galat aa raha hai — dusre lab ka rate lag raha hai Cost work-type chunte waqt vendor ke hisab se resolve hota hai — vendor-specific rate pehle, generic lab cost baad me. Pehle…
• New Case me lab select karna bhool gaye — case kis lab ko chala gaya? Bina vendor chune case aapke DEFAULT lab ko chala jata hai (case kabhi bina lab ke nahi rehta). Case kholkar vendor dekho —…
• Offline me bhari NABH register entries net aane par bhi sync nahi hui? App kholo aur net confirm karo — queue reconnect par khud flush hoti hai. Dhyan: beech me kisi DUSRE clinic/account se login…
• Owner phone par ORALZY notification nahi aa rahe — push kyun band hai? Teen cheezein check karo: app ki notification permission ON, battery optimization/freezer OFF, aur app ko recent-apps se…
• Patient ko uski reports aur treatment history dekhne ka portal link kaise bheje? Haan — Patient Profile ke Visit History section me '📲 Send Portal Link' button hai jo 7-din valid secure link WhatsApp par…
• Patient ne treatment cancel kar diya par case lab ja chuka hai — ab kya karu? Sabse pehle lab ko chat + call karke kaam RUKWAO (jitna pehle bologe utna cost bachega), phir case ka status Cancelled karo.…
• Pay claim reject — 'is reference ka payment pehle se recorded hai' aa raha hai Matlab wahi UTR pehle se lab ke system me ek payment ke against darj hai — ya lab ne manually record kar liya tha, ya aapka…
• Phone ki home screen par hi aaj ka collection dikh jaye — aisa ho sakta hai? Haan — Android widgets. Collection, appointments aur tasks ke widget, teen size me, offline cache ke saath.
• Phone storage full — ORALZY me photo save/PDF banna fail ho raha hai? Camera fail aur 'PDF failed' aksar storage full se hote hain. Clinic photos jo upload ho chuki hain unki gallery copies delete…
• Photo ka size bada hai — WhatsApp ke liye chhota (compress) kaise kare? Settings → Advanced → Tools → 'Image Size Reducer (≤500 KB)' me photo chuno (disk ya camera) — app usi device pe usko 500 KB…
• Pickup request bheji thi par lab ka rider aaya hi nahi — status kahan dekhu? Vendor row par pickup status chip dekho — 'open' matlab lab ne abhi kisi trip me nahi joda, 'scheduled' matlab rider ki trip…
• Purane phone par 'App not installed' error — APK compatible nahi bata raha? ORALZY ka APK 64-bit (arm64) build hai — bahut purane 32-bit Android phones par install nahi hoga. Us phone par browser me…
• Recall reminder automation kaise on karte hain — kis patient ko jaata hai? Settings me recallAutomationEnabled on karo (default OFF). Har Sunday 08:00 IST chalta hai; jinka aakhri visit 6 mahine se…
• Reception ke PC par patient add kiya, mere PC par nahi dikha — reload karna padega? Nahi. Ab dusre PC ki list khud refresh ho jaati hai — server likhne ke baad ek chhota pulse bhejta hai, page sirf affected…
• Redo free hona tha par lab ne invoice me remake ka charge laga diya Clinic side par redo case ₹0 se banta hai — agar lab ke invoice me charge aa gaya to Khata/statement me pakdo aur chat par…
• Rider galat case le gaya ya mera crown kisi aur clinic me de aaya — ab kya? Turant lab ko in-app call/chat karo case code ke saath — lab apni trip me har stop ka photo + GPS record dekh kar galat…
• RVG se naya X-ray liya par ORALZY me apne aap nahi aaya — bridge kaise check karu? Windows app chal rahi hai ya nahi dekho, phir ORALZY menu → 'X-ray Bridge Settings…' me 'Test' dabao. Folder sahi hai, file…
• Sab messaging emergency me band kaise karu? Ek hi master switch hai — MESSAGING_RESUME. Wo 1 na ho to WhatsApp, RCS, SMS aur unified facade — sabhi wire par hi ruk jaate…
• Shade dispute — lab bolta hai wahi banaya jo likha tha, proof kaise dikhau? Case ke andar sab time-stamped proof hai: order par likha shade, chat ke photos/messages, aur lab ke apne WhatsApp replies ka…
• Smart Scan document ka crop galat kaat raha hai — kona/border kat jaata hai? Auto-detect ke baad chaaron corner handles ungli/mouse se drag karke khud set karo; bilkul galat ho to Reset se full frame le…
• Smart Scan loading par hi atka hai ya error de raha hai — scan engine nahi khul raha? Scanner ka ~9 MB on-device engine pehli baar load hota hai — slow net par time lagta hai. Error aaye to bhi manual corners se…
• Stock FIFO se nikalta hai ya FEFO se? FEFO — first-EXPIRED, first-out. Batch expiry date ke hisaab se nikalta hai, khareedne ki date se nahi.
• Treatment done kiya, lab case ban gaya par 'Pending Dispatch' me pada reh gaya Lab-work treatment done hote hi case apne aap ban jata hai par lab ko tabhi jata hai jab aap 'Send to Lab' dabate ho — Pending…
• Web par naya feature aa gaya par mobile app me nahi dikh raha — OTA update kaise laau? Mobile app → Settings me neeche 'Check for updates' dabao — OTA bundle download hoke 'Restart now' poochega. Restart ke baad…
• Web par patient add kiya par mobile list me nahi dikh raha — refresh kaise hoga? Mobile list turant khulne ke liye cache se load hoti hai aur khulte hi background me naya data kheenchti hai. List par…
• Web ya Windows app me camera blocked — face check-in/photo capture nahi khul raha? Browser me address bar ke lock icon → Camera → Allow karke page reload karo. Windows app ke liye Windows Settings → Privacy &…
• Windows app band ki phir bhi chalti rahi / PC start hote hi khud khul jaati hai? X-ray Bridge ON hone par app close karne se band nahi hoti — tray me chali jaati hai taaki X-ray uploads chalte rahein, aur PC…
• Windows app kholte hi white/blank screen — kuch load nahi hota? View → 'Force Reload' aur phir 'Clear cache & reload' chalao. Net down hone par app khud offline retry page dikhati hai —…
• Windows app me offline/retry page aa raha hai jabki internet chal raha hai? App oralzy.com tak nahi pahunch pa rahi. Ye page khud thodi-thodi der me retry karta hai — firewall/DNS/Wi-Fi login check karo…
• Windows app me purana version dikh raha hai, browser me naya hai — cache kaise saaf karu? Windows app me View menu → 'Clear cache & reload' dabao — ye service worker + cache poora wipe karke oralzy.com fresh load…
• Windows app me USB document scanner se Aadhaar/report scan nahi ho raha? ORALZY menu → 'X-ray Bridge Settings…' me 'Scanners dhoondein' dabao aur 'Test scan (JPG)' chalao. Scanner Windows me dikhna…
• X-ray AI overlay ka confidence threshold kya karta hai? Wo tay karta hai ki kaunsi AI finding dikhegi. Default 0.6 — usse kam confidence wali findings chhupi rehti hain. Patient mode…
• X-ray upload hua par patient ki file me nahi laga — unassigned me kyun gaya? Bridge upload usi patient me attach hota hai jiska chart us waqt khula tha. Chart band tha to X-ray Imaging ke '📥 unassigned'…