General

Apps, downloads, updates and everything else.

2118 articles

• '🤖 AI Generate' se TPA claim narrative aur ICD code kaise banaye? Billing → Insurance & RGHS → Insurance → Claims → claim row par '🤖 AI Generate' → 'AI TPA Claim Package' drawer khulta hai…
• '🤖 Live Pre-Auth Queue' tab me Pending, Approved, Denied kya dikhata hai? Billing → Insurance & RGHS → Insurance → '🤖 Live Pre-Auth Queue': yahan wahi claims aate hain jo '📤 Submit to TPA' se bheje…
• 'Pre-Auth Verify' aur 'Live Pre-Auth Queue' me kya fark hai? 'Pre-Auth Verify' tab patient ki policy ka record hai — policy jodna aur treatment se pehle eligibility (Verified / Declined /…
• "+ Create Recall" se naya recall kaise banaye? Patient Care → Follow-ups → Recalls → "+ Create Recall": "Patient *" me patient chuno, "Recall Type" (Routine Check-up,…
• "✨ AR Live Smile Preview" kya hai aur kaise chalaye? Sirf mobile app: Smile Design screen ("Open Tool") → "✨ AR Live Smile Preview". Front camera par patient ke muh par naye daant…
• "🌱 Load Default Presets" button kahan hai aur kyun nahi dikh raha? Setup → Settings → Clinical → Clinical & Rx Presets ke upar daayein "🌱 Load Default Presets" tabhi dikhta hai jab Visit Notes…
• "🎁 Reward" dabane se referrer ko credit apne aap milta hai kya? Nahi. Qualified row par "🎁 Reward" sirf status "Rewarded" karta hai, date likhta hai aur referrer ko "🎁 Referral reward…
• "🏆 Top Referrers" me kaun aur kis hisaab se dikhta hai? Patient Care → Referrals ke "Patient Referrals" tab me "🏆 Top Referrers" box sabse zyada patient bhejne wale top 10 referrers…
• "🔗 Merge RGHS → rate cards" button kya karta hai? Setup → Settings → Clinical → Treatment Types → "🔗 Merge RGHS → rate cards" → confirm. Jo RGHS treatment aur General…
• "🪪 Wallet Card (89×51mm)" aur "Patient Card" me kya fark hai? Dono patient chart ke ⋯ (More actions) → Print me hain. "Patient Card" = naam, UHID, phone, gender, DOB, age, "Patient Since",…
• "Aaj koi chot nahi ✓" tap kahan hai, NSI roz kaise bhare? Needle-stick, patient-fall aur medication-error — teeno par roz 10:00 ek row khud banti hai jo poochti hai "aaj hua?". Tap…
• "Already on Meta" wale templates kya hain, inhe campaign me kaise laaye? Patient Connect → WhatsApp → WhatsApp Templates ke neeche "Already on Meta (N)" me wo templates dikhte hain jo aapke WhatsApp…
• "Audit Prep ✅" readiness percent kaise banta hai? Insights → Reports → All Reports → "NABH / Compliance" → "Audit Prep ✅": upar "Overall NABH Audit Readiness" %, neeche…
• "Capture active for another patient" kyun likha aa raha hai? Clinic me ek waqt par sirf ek patient ka Capture Mode chalta hai. Ye line batati hai ki abhi kisi aur patient ka capture…
• "Chase overdue lab" task kya hai aur ye kab band hota hai? Roz subah 8:45 par har us case ka ek task banta hai jo lab ko bheja gaya (Sent / In Progress), jiski expected date nikal gayi…
• "Complete Treatment" dabane ke baad kya-kya banta hai? Ek saath: (1) Prescription — agar Rx me dawai likhi; (2) har dispensed dawai ki Dispensing Register entry aur clinic stock se…
• "Create & send to lab" aur "Save as draft" me kya fark hai? "Create & send to lab" dabate hi order "Sent" ho jaata hai: lab ko case code wala WhatsApp, ORALAB se judi lab ke inbox me…
• "Doctor Occupancy" report asal me kya dikhata hai? Insights → Reports → All Reports → "Operations" → "Doctor Occupancy": chosen From–To me appointments ki ginti ghante-wise…
• "Fill blank fields on winner from sources" tick karne se kya hota hai? Confirm Merge popup ka ye tick WINNER ki khaali details duplicate se bhar deta hai — sirf phone, email, address, DOB, blood…
• "Free Gaps" se aaj ke khaali time kaise dekhe? Today → Calendar → Smart Schedule → "🕳 Free Gaps": date chuno aur "All active doctors" ya ek doctor. Har doctor ka card:…
• "Infection Control" register kahan gaya? Ek hi register tha do naam se. 17 Sep 2026 se har jagah iska naam "Hand Hygiene Audit (WHO)" hai — web list me "Hand Hygiene…
• "Lab ko bhej dein?" popup band kaise karu? Setup → Settings → Clinic → Clinic Profile ("Clinic identity" group) me checkbox "🦷 Ask on treatment complete — Send to lab?"…
• "Lab TAT" report me average din aur on-time percent kaise ginte hain? Insights → Reports → All Reports → "Inventory & Lab" → "Lab TAT". From / To chuno → "🔄 Refresh". Teen number: kitne lab case…
• "Manual Merge" se koi bhi do patient kaise merge kare? Patient Care → Patients → Find Duplicates → "✋ Manual Merge" tab: "1. KEEP THIS PATIENT" box me rakhne wala patient khojo, "2.…
• "Medicines Options" me dawa jodi par prescription me kyu nahi aati? "Medicines Options" (Setup → Settings → Clinic → Groups, Tags & Lists) sirf patient registration ke Step 2 "Current Medicines"…
• "Never Visited" aur "Prospect List" report me kaun se patient aate hain? "Never Visited" (Patient Intelligence hub): wo patients jinka na koi treatment bana na koi prescription, yaani sirf register…
• "New version available" popup aaya, naya APK kaise install kare? App kholne ke ~4 second baad app khud naya APK check karti hai. Popup "New version available" me version, size aur kya naya…
• "Next UHID preview" me dikha UHID aur bana UHID alag kyu hai? Setup → Settings → Clinic → UHID Settings ka "Next UHID preview:" sirf andaza hai. Structured format me beech ke 3 ank (us din…
• "No Event Today" button kaunse register sign karta hai? Registers page ka "No Event Today" chhe incident registers — needle-stick, patient fall, medication error, referral, record…
• "ORALZY update ready" aaya, Restart now dabau ya Later? "Restart now" = app turant band hoke chupchaap update install karta hai aur khud dobara khul jaata hai (koi installer screen…
• "Our Dental Team" poster me consulting hours kahan se aate hain? Har doctor ke card ke neeche "Consulting hours · परामर्श समय" us doctor ke Consulting hours se banta hai (Team → Members →…
• "Pain Trends" report me average pain kaise banta hai? Insights → Reports → All Reports → "Clinical" → "Pain Trends": prescription par likha pain score (0–10) aur case sheet par…
• "Plan compare" me "No treatment plans yet" kyu dikh raha hai? Plan compare me sirf plan documents aate hain — Checkup ki saved table ("Full mouth checkup"), "AI Plan from Photo" ka "Save…
• "Plan→Done Conv." report ka percent kaise nikalta hai? Insights → Reports → All Reports → "Clinical" → "Plan→Done Conv.": clinic ke SAARE treatments (shuru se aaj tak) me planned…
• "PM due, vendor ko bulao" reminder? Quarterly preventive maintenance ka schedule ab sirf YAAD dilata hai — row nahi banata. Due se 7 din aur 1 din pehle, aur due…
• "Quick add" chip se treatment add karne par rate kahan se aata hai? Tooth Chart ke "Quick add" chips (Filling · 1 surf, RCT · molar, Crown · zirconia, Extraction, Scaling, X-ray · PA, Implant…)…
• "Ready-made templates" se dental template kaise banaye? Patient Connect → WhatsApp → WhatsApp Templates → "📚 Ready-made templates" → pasand ke template par "Start from this" →…
• "Retention Cohort" report ka number kya batata hai? Insights → Reports → All Reports → "Patient Intelligence" → "Retention Cohort": table "Retention by Signup Month" — har mahine…
• "RGHS → ORALZY" bookmark button kaise lagaye aur use kare? Setup → Integrations → RGHS Number Capture → "🔖 Bookmark button" → neela "RGHS → ORALZY" button DRAG karke browser ki…
• "Send to Lab" dabane ke baad lab ko kya kya milta hai? Case "Sent" ho jaata hai aur case code (jaise L-0421-A1B2) banta hai. Lab ko: (1) WhatsApp "🦷 New Lab Case — <code>" —…
• "Send to WA now" se huddle WhatsApp par abhi kaise bheje? Today → Huddle → "Send to WA now" → "Send today's huddle to all configured WA recipients NOW?" par OK. Huddle un numbers par…
• "Shared ORALZY number is reserved for 1-to-1 replies" error ka matlab kya hai? Matlab: clinic ka apna WhatsApp number juda nahi, aur ye message ORALZY ke common number se jaane wala tha — common number par…
• "Source Attribution" aur "Referral Stats" report me kya farak hai? Dono Insights → Reports → All Reports → "Patient Intelligence" me hain. "Source Attribution" har patient ka Source field ginta…
• "This case is already on bill" error lab bill me kyun aata hai? Ek finished lab case sirf ek hi lab bill par aa sakta hai. Jo case pehle se kisi (draft ke alawa) bill par hai use dusre bill…
• "This patient already has a different number" aaye to kya dabaye? Capture window me ye peela box tab aata hai jab patient par pehle se dusra OPD / Day-Care number hai. Patient naye RGHS…
• "This patient already has an open case with this lab" kyun aata hai? Ek patient ka ek lab me ek hi khula case rehta hai, taaki lab ke paas duplicate case na bane. Message aaye to "Add to this…
• "This tooth already has another active lab order" kyun aata hai? Case bhejte waqt app dekhta hai ki isi patient ke isi daant ka doosra lab order pehle se lab par (Sent / In Progress) hai ya…
• "Try iTero Sync", 3Shape ya Medit Sync dabane par kuch kyu nahi hota? Scanner Import ke "Try iTero Sync" / "Try 3Shape Sync" / "Try Medit Sync" (mobile: "iTero Sync" / "3Shape Sync" / "Medit…
• "Vendor Performance" tab me Avg TAT, On-Time % aur Late ka matlab kya hai? Treatment → Lab → Lab Cases → "Vendor Performance" tab har lab ka hisaab dikhata hai: Avg TAT = lab ko bhejne se clinic me…
• "What happened to the X-rays" aur Bridge log me kya dekhe? Setup → Integrations → Imaging Bridge (ORALINK) me har PC ke card par "🩻 What happened to the X-rays (N)" kholo — har X-ray…
• "Who must sign this SOP" me sirf kuch roles kaise chune? SOP Editor me SOP kholo (Edit mode band) → "WHO MUST SIGN THIS SOP" me "All staff" ya role chips: Doctor, Nurse, Assistant /…
• ⋯ menu ke "Send via WhatsApp" wale Patient Summary, Treatment Done kya karte hain? Patient chart → ⋯ (More actions) → "Send via WhatsApp" me "Patient Summary", "Treatment Done", "Payment Received", "Treatment…
• 1 Click button kya karta hai? Registers page ka "1 Click" do kaam karta hai: har khuli row me jo khaali khane app khud jaanta hai wo bhar deta hai, aur jin…
• 1 Click dabaya par toilet / safai register nahi bhara? Safai wali row ko "Cleaned by" me naam chahiye. Naam app ko NABH → NABH Hub → Personnel → "Housekeeping — safai contractor" se…
• 18 saal se chhote bachche ke registration me Guardian ka naam kyun maangta hai? Umar 1–17 likhi ho to Step 1 ka "Guardian / Parent Name" laal ho kar "* (mandatory — patient is a minor)" dikhata hai; naam…
• 24 ghante ke baad patient ko inbox se template kaise bheje? Live Inbox me template bhejne ka button nahi hai — reply box sirf apna likha text bhejta hai, jo patient ke aakhri message ke…
• 3D scan par "Send to lab" button kyu nahi aa raha? "🧪 Send to lab" sirf un 3D scans par aata hai jo patient chart ke "X-ray/Scan" me "＋ Upload" se ya Windows bridge se aaye…
• 3D scan viewer me Reset, Wireframe, Spin aur BG button kya karte hai? Patient chart → "X-ray/Scan" → 🧊 3D tile kholo. Mouse / ungli se kheench kar kisi bhi taraf ghumao (poora ulta bhi), scroll /…
• 3D scan viewer se "Send to lab" karke lab ko kaise bheje? Patient chart → "X-ray/Scan" → 3D tile kholo → "🧪 Send to lab". Panel "Send scan to lab": "Files to send" me ye scan tick…
• 3D scans upper, lower aur bite ek saath kaise dekhe? Patient chart → X-ray/Scan → koi bhi 3D scan (STL / PLY / OBJ) kholo → upar "🦷 View together (N)". Upper, lower aur bite ek…
• 3D viewer me "View together" button kyu nahi dikh raha? "🦷 View together (N)" tabhi aata hai jab: (1) ye naya feature aapki clinic ke liye chalu ho chuka ho (pehle beta clinics me…
• 407 objective element ka suggested score kya hai, "accept" kya karta hai? Objective Elements → "📋 Elements" me jis element par aapne score nahi diya aur app ke paas saboot hai, wahan dashed button…
• Aadhaar card scan karke naye patient ki details auto-fill ho sakti hain kya? Haan — Register form ke Step 1 me "📷 Scan ID Card (Aadhaar / PAN / DL)" se Aadhaar ka QR / photo padh kar naam, DOB, gender,…
• Aaj kaun staff aaya, kaun absent hai, kahan dekhe? Team → Attendance → Today → "Today" tab: upar cards "Total Staff", "Present", "Half Day", "Absent". Neeche har active staff ki…
• Aaj ki appointments ki list (day schedule) print kaise kare? Naye calendar me print button nahi hai. Today → Calendar → toolbar "V4 · switch to V1" → classic calendar me "Day" view me din…
• Aaj kis patient ka birthday hai, Overview me kaise dekhe? Today → Mission Control → "Overview" → "Birthdays today" card: aaj janamdin wale patients (🎂 naam + UHID) aur unka phone…
• Aaj kitna paisa aaya (daily vasooli), Reports me kaise dekhe? Insights → Reports → All Reports → "Money" → "Mode-wise": From aur To dono me aaj ki date daalo (report khud reload hoti hai,…
• Action Guard (staff PIN) chalu ya band kaise kare? Setup → Admin → Users & Policy → Action Guard kholo → "Clinic config" me "Enable Action Guard" tick karo (band karna ho to…
• Action Guard me kaun kaun se kaam par PIN laga sakte hain? Setup → Admin → Users & Policy → Action Guard → "Which actions need verification?" me 34 kaam group-wise hain: Billing (bill…
• Action Guard me PIN ki jagah fingerprint kaise lagaye? Setup → Admin → Users & Policy → Action Guard → Method me "Fingerprint" chuno → "Staff status" me har staff ki row par…
• Action PIN aur attendance punch ka koi PIN ek hi hai kya? Clinic me ek hi PIN system hai: Action Guard ka 4-digit PIN, jo sirf guarded kaamon (bill cancel, refund, delete waghera) par…
• Action PIN har mahine kyun badal jaata hai? Jab Action Guard chalu ho, har mahine ki 1 tarikh ko app har us active staff ka naya 4-digit PIN banata hai jiska email darj…
• Add Staff karte waqt staff ka login kaise banaye? Team → Members → Directory → Staff Directory → "Add Staff" → neeche "Create a login account for this staff member?" tick →…
• Add treatment ke "Clinical note" me "Voice" se bol kar kaise likhe? "+ Treatment" drawer me "Clinical note" label ke saath mic wala "Voice" dabao aur ek vakya bolo — bolna rukte hi text note me…
• Add treatment me doctor kaun lagta hai aur "Select the doctor first" kyu aata hai? "+ Treatment" drawer ka "Doctor" box khud bharta hai: login wala user doctor list me ho to wahi, warna clinic ka default…
• Add-on ka Active till khatam hone par kya hoga, pehle Extend kare to din katenge? Setup → Plan & Help → Store → 🧩 Add-ons me liye hue add-on par "✓ Active" aur "Active till <date>" likha hota hai. Button…
• Adverse event ko close ya under review kaise kare? Abhi Compliance Logs me adverse event ka status (open / under review / closed) badalne ka koi button nahi hai — har nayi entry…
• AI Audit Prep ki punch list print kaise kare aur item se register kaise khole? NABH → NABH → NABH Hub → Audit Prep → "Generate Punch List" ke baad upar "Print" dabao — A4 "NABH Pre-Audit Action Checklist"…
• AI claim package me 'TPA Rule Checklist' aur 'Suggested Attachments' ka matlab? '✅ TPA Rule Checklist' chune hue TPA ke niyam se claim jaanchta hai: ✓ = theek, ⚠ = dhyan do, ✗ = blocking kami (jaise ICD…
• AI credits wallet kya hai, khareede credits mahine ke end me khatam hote hain? Nahi. Khareeda hua AI pack ek wallet balance hai — mahina badalne par khatam nahi hota, sirf AI use karne par kat-ta hai. Ek…
• AI Front Desk me Escalate, Mark Handled, Close aur Reopen me kya fark hai? Patient Connect → Calls → AI Front Desk → thread kholo: "Escalate" (reason poochta hai, thread staff ke liye laal "Esc"),…
• AI Front Desk ne WhatsApp se apne aap appointment kaise book kar diya? Jab patient WhatsApp par booking ki baat kare aur message me saaf date aur time ho, to AI Front Desk khud "Scheduled"…
• AI Insights ke Pharmacy Smart tab me expiry aur reorder kaise dekhe? AI Insights → "Pharmacy Smart" tab: upar 4 box — "Expired", "Expiring 30d", "Total Items", "Low Stock". Neeche "⏰ Expiring (60…
• AI Message Templates ka likha text kahan use hota hai aur default wapas kaise laaye? Setup → Settings → Auto Messages → AI Message Templates: "Cost negotiation — closing line" = treatment cost negotiation…
• AI Morning Huddle WhatsApp message me kya kya aata hai? AI Morning Huddle ka poora text message: 🧠 "Today's standout" (ek line sujhav), 1️⃣ Yesterday's snapshot (Production,…
• AI usage report: kisne kitna AI use kiya kaise dekhe? Insights → Clinic Health → AI & Alerts → AI usage. Mahine ka hisaab: kaunse AI feature ne kitne credit liye, kis staff ne…
• Alag-alag reports me revenue ka number alag kyu aata hai? Har report alag cheez ginti hai. BILL bana (bill date): P&L Statement, D.A.R.T., Practice Summary, Sales & Returns, Receipts &…
• API Keys tab me bani key copy karna bhool gaye to kya kare? Poori key sirf banate waqt ek baar dikhti hai ('⚠️ Copy this key NOW. It will not be shown again.') — baad me table me sirf…
• API Keys tab me Disabled aur Revoke me kya fark hai? Status column ka checkbox: tick hatao to key 'Disabled' — us key wali har request 'Invalid API key' se ruk jaati hai, par key…
• API Keys tab me kaun key bana sakta hai, receptionist ko Failed kyu aata hai? API Keys sirf owner / admin dekh, bana, band aur "Revoke" kar sakte hain (13 Oct 2026 se). Receptionist ya doctor ke login me…
• API Keys tab me Scopes (Full access, Contacts: Read) ka matlab kya hai? Scopes batate hain key kya kar sakti hai: 'Full access (all scopes)' = sab; 'Contacts: Read' = WhatsApp contacts ki list…
• API Keys table me Requests, Last used aur Rate limit ka matlab kya hai? API Keys table: Name, Prefix (key ka shuru ka hissa), Scopes, Requests (is key se ab tak kitni calls aayi), Last used (aakhri…
• APK download beech me atak gaya / update ruk gaya — dobara kaise karu? Adhuri APK file install nahi hogi. Downloads se puraani file delete karke oralzy.com/downloads se fresh download karo — Wi-Fi…
• APK download hua par install nahi hota — Play Protect block kar raha hai? Play Protect / unknown-sources ka block hai. Prompt par 'More details' → 'Install anyway' choose karo — oralzy.com/downloads…
• Apna CA kaise jodu — CA ko GST ka login kaise du? Billing → Expenses & GST → GST & CA → GST Filing Hub → "CA Access (add your CA)" tab (Hinglish screen par "CA Access (apna CA…
• Apna WhatsApp number connect hone me kitna time lagta hai? Teen hisse hain: (1) ORALZY ki approval — app me iska time nahi likha; jawab Setup → Integrations → Connect WhatsApp (Meta)…
• Apna WhatsApp number jodna hai? Ab pehle REQUEST bhejni hoti hai: Setup → Integrations → Connect WhatsApp (Meta) par "Want to connect your own WhatsApp…
• Apna WhatsApp number jodne ke baad bhi WhatsApp balance se paise katenge? Haan. Apna number (Business app wala coexistence number bhi) jodne ke baad bhi har WhatsApp message ka charge aapke WhatsApp…
• Apna WhatsApp number jodne ke baad kya badal jaata hai? Connect hote hi clinic ke WhatsApp message ORALZY ke common number ki jagah aapke apne number aur Meta-verified display name…
• App band hone par lab/clinic call ki ring nahi bajti — phone silent kyun rehta hai? Call ring ke liye alag FCM system hai jo band app me bhi bajta hai — par force-closed ya battery-frozen app me nahi. Header →…
• App Hindi ke alawa aur bhaasha me chal sakti hai kya? Header → My Account → Language (web aur mobile; web header me chhota dropdown bhi) me 31 bhaasha ki list hai. Card par tap…
• App ka theme ya colour kaise badle (Indigo, Teal, Navy + Blue)? Setup → Settings → Clinic → Theme → "App theme" card me teen me se ek chuno: "Indigo" (Modern SaaS), "Teal" (Fresh & clinical)…
• App ke andar se lab ko call kaise kare — bina number dial kiye? Haan — kisi bhi lab chat ke header me 📞 button dabao, in-app internet (WebRTC) call lagti hai. Lab ko app me kahin bhi ring…
• App ki bhasha Hindi, Hinglish ya English kaise kare? Web: header ka bhasha dropdown (search ke baayin) se English / हिन्दी / Hinglish chuno, ya Header → My Account → Language me…
• App reinstall/naye phone ke baad notification aane band ho gaye? Reinstall par push token naya banta hai — login karke app ek baar kholo aur notification permission Allow karo, token khud…
• Appointment book hone par patient ko kaunsa message jaata hai? Booking save hote hi, agar booking par patient ka phone number hai, app khud patient ko "✅ Appointment Confirmed" message…
• Appointment book karte waqt chair (operatory) kaise chune? Booking popup me chair ka koi field nahi hai — chair calendar ke Day view se aati hai. Today → Calendar → "Day" → jis chair ke…
• Appointment book kiya par calendar me dikh nahi raha, kyun? Today → Calendar me upar ke filter dekho: "All doctors" aur (multi-branch me) "All branches" chuno — doctor filter laga ho to…
• Appointment delete kaise kare? Appointment delete karne ka option app me nahi hai (web aur mobile dono). Galat ya bekaar appointment ko "Cancel" karo — card…
• Appointment ka time aage-peeche karna ho to reschedule button kahan hai? Web par alag Reschedule button nahi hai — Today → Calendar ke Day ya Week view me card ko pakad kar naye time / din par…
• Appointment kaun book kar sakta hai, receptionist ya sirf doctor? Koi bhi staff login (owner, admin, doctor, receptionist, assistant / staff role) appointment book kar sakta hai — booking par…
• Appointment ko past date / beete din par move kar sakte hain kya? Nahi. Calendar me beete din par drag karne par (aur mobile Reschedule me) "Appointments cannot be moved into the past." aata…
• Appointment List (Book & List) kahan hai aur usme kya dikhta hai? Today → Calendar → Appointment List (page ke andar tab "Book & List"). Left me "Book Appointment" form, right me "All…
• Appointment List me 🎯 % (Risk) ka matlab kya hai? Ye andaaza hai ki patient appointment par na aaye (no-show) iska kitna chance hai, 0 se 100%. Web par: hara = 30% se kam,…
• Appointment List se patient ka status (PT In, Engage, PT Out) kaise badle? Today → Calendar → Appointment List ("Book & List") me patient ki row ke "Quick" column me "PT In" (aaya), "Engage" (chair…
• Appointment par TeleMed (video consult) kaise chalu kare? Treatment → Clinical → Consult & Voice → Telemedicine → neeche "➕ Enable TeleMed for an Appointment" box me "Search patient…
• Appointment report "By Scheduled" aur "By Booked-on" me kya farak hai? Dono Insights → Reports → All Reports → "Operations" me hain aur dono BOOKING ki date (jab appointment banaya gaya) par…
• Appointment reschedule aur cancel me kya farak hai system me? Reschedule (Calendar me drag / mobile "Reschedule") = wahi appointment naye time par shift, status wahi rehta hai, purana slot…
• Appointment reschedule kaise kare (time ya date badalna, shift karna)? Web: Today → Calendar (Day ya Week view) me appointment card ko pakad kar naye time / din / chair par kheench do (drag) — wahi…
• Appointment type (RCT 45 min, consult 15 min) kaise banaye aur booking me lagaye? Setup → Settings → Clinical → Appointment Types me type banao — Name, Code, rang (tile colour), "Default duration (min)" — ya…
• Appointment type edit, band (Off) ya delete kaise kare? Setup → Settings → Clinical → Appointment Types → list me row: ✏️ (Edit) → upar "Edit type" form me badlo → "Update" (ya…
• Appointment Types me "Seed defaults" se kaunse types aate hain? Setup → Settings → Clinical → Appointment Types → "Seed defaults" dabao. 10 aam types jud jaate hain: Consultation (C, 30 min,…
• Appointment Types me Add par "Forbidden: insufficient role" kyu aata hai? Appointment type banana, badalna, Off karna, delete aur "Seed defaults" sirf owner / admin login kar sakta hai. Receptionist /…
• Appointment Types me Code, Text colour aur Display order ka matlab kya hai? "Code" = 1–4 akshar ka chhota naam (jaise RCT) jo calendar card par rang wali chip me dikhta hai. "Colour" = type ka rang…
• Approved template ek patient ko kaise bheje? Mobile app: Patient Connect → WhatsApp → WhatsApp Templates → Approved card par "Send" → "Recipient Phone" me 10 digit number…
• Approved template ka text badalna hai to kya kare? "Approved ✓" ya "Meta reviewing" template edit nahi hota — Meta approval usi exact text par deta hai. Card par "⧉ Make a copy"…
• Approved template ko WhatsApp Campaign me kaise use kare? Patient Connect → WhatsApp → WhatsApp Campaigns → "+ New Campaign" → "Campaign name" likho → "Template (Meta-approved only)"…
• AR Ageing aur outstanding (Receivables / Dues & Credit) me kya farak hai? Teen jagah hain: (1) Billing → Pending Payments → "Dues & Credit" — patient-wise, din due date se (credit terms ke baad),…
• AR Ageing me "🔔 Start Dunning" dabane se kya hota hai? Insights → Reports → "Receivables & Payables" → "AR Ageing" me har baaki bill ki row par "🔔 Start Dunning": dabate hi web par…
• Ask Veeransh ka Cmd+K shortcut band ya badal kaise kare? Owner/admin: Setup → Settings → Clinic → Ask Veeransh (Cmd+K) → band karna ho to "Enable global keyboard shortcut" ka tick…
• Assistant ka roz ka kaam ORALZY me kya hota hai? Assistant Today → Mission Control → Check-In Queue / Chair Occupancy (Floor) se patient ko chair par bulata hai ("Call in"),…
• Assistant ya Staff role ke login me kya band rehta hai? Assistant aur Staff role wale login poora clinic app kholte hain (patient, calendar, bill, payment, Calling Mode). Par ye band…
• Attendance edit par "Only the clinic owner or admin can change attendance" kyu aata hai? Attendance badalna (punch / status edit, Mark Leave) sirf owner ya admin login se hota hai, kyunki isi se salary banti hai.…
• Attendance ke Notifications tab me kya dikhta hai? Team → Attendance → Today → "Notifications" tab: teen card — "Pending Leave Requests" (tap = Leaves tab), "Missed Check-Out…
• Attendance me Late kaise ginta hai, staff late kab mana jaata hai? Web par Notifications tab ka "Late Arrivals Today (>9:30)" aur Performance tab ka "Late" — din ka pehla Check In 9:30 ke baad…
• Attendance me Worked, OT / UT aur Half Day kaise ginta hai? Worked = Check In se Check Out tak ka samay, lunch hata kar. Expected = staff ki Shift ke working minutes, warna Designation…
• Attendance Report email me staff ki selfie na bheje to kaise? Setup → Settings → Auto Messages → Daily Attendance Report me "📸 Embed check-in selfies" ka tick hatao → "💾 Save". Ab email…
• Attendance Report ka time aur email kaise badle? Setup → Settings → Auto Messages → Daily Attendance Report: "Send daily at (IST)" me time chuno (default 20:00), "Recipient…
• Attendance Report me Present, Absent, On leave kaise ginte hain? Daily Attendance Report me: Present = jisne aaj kam se kam ek check-in (in) punch kiya — pehle In ka time, aakhri Out ka time…
• Audit Log me kya kya record hota hai — kisne kya kiya kaise dekhe? Setup → Admin → Audit Log: har safal create / update / delete (CREATE / UPDATE / DELETE) — kaun (User), kis cheez par…
• Audit log me kya kya record hota hai — kya use badla ja sakta hai? Har row me kaun (User), kya (CREATE / UPDATE / DELETE ya "🔒 PIN" wala kaam), kis cheez par (Entity), kya bheja gaya (Details)…
• Auditor login se save kyu nahi hota, "Auditor account is read-only" ka matlab? Auditor login sirf dekhne ke liye hai (NABH / bahar ke audit ke liye). Koi bhi save, edit, approve ya delete karne par aata…
• Auto Messages me Morning Brief ya Pending Report option nahi dikh raha? Doctor Morning Brief, Daily Attendance Report, Daily Pending Report aur AI Morning Huddle — ye chaaron Setup → Settings → Auto…
• Auto-logout on inactivity mobile app par kaise kaam karta hai? Auto-logout web par Setup → Admin → Users & Policy → Security Policy me "Auto-logout on inactivity" se ON hota hai (mobile…
• Auto-Push me "⚙️ Set up manually" se exe path aur arguments kaise bhare? Web: Setup → Integrations → Imaging Bridge (ORALINK) → Auto-Push → "Software not in the list? No problem." → "⚙️ Set up…
• Auto-Push me "Found on the X-ray PC" software par "Use this" kaise kare? Setup → Integrations → Imaging Bridge (ORALINK) → "📤 Send name to X-ray software (Auto-Push)" → "🖥️ X-ray software" me…
• Auto-Push me HL7 (ADT) se X-ray software ko naam kaise bheje? Web: Imaging Bridge → Auto-Push → "HL7 (ADT)" dabao (toast "✓ HL7 mode — enter IP and port below"). "Where to send HL7" box me…
• Auto-Reply me Built-in commands aur Your keyword replies me kya farak hai? Patient Connect → WhatsApp → Auto-Reply me do pill hain. "Built-in commands" (pehle khulta hai) = taiyaar bot: patient BOOK,…
• Autoclave cycle fail ho gaya to Compliance Logs me kaise darj kare? Compliance Logs → "Sterilization Log" → "Add Sterilization Log" → "Cycle Result" me "fail" chuno; tab "Action on failure *"…
• Autoclave cycle fail ho gaya to register me kya bharna hai? Autoclave Cycle Log ki row me "Cycle result" = fail chuno — tab "Action on failure" khana zaroori ho jaata hai (load…
• Autoclave Cycle Log me roz ka cycle kaise bhare? NABH → NABH → NABH Hub → NABH Registers → "Autoclave Cycle Log" → aaj ki pending row par "Fill" (ya "+ Entry"). Temperature…
• Autoclave me cycle number aur instrument list pehle se bhari kyun hai? Ye app ka SUGGESTION hai ("suggested" chip): cycle number = pichhla recorded + 1, Load contents = aaj ke done treatments se…
• Autoclave operator me login wala naam kyun aa jaata tha? Ab nahi aata. Operator (autoclave), Performed by (preventive maintenance), Attended by (breakdown) me login ka naam kabhi nahi…
• Autoclave register ki auto-entry me temperature aur pressure kahan se aate hain? Do jagah se: (1) Compliance Logs → Sterilization Log me cycle save ho to wahi temperature, hold time, result, chemical…
• Autoclave sterilization pass/fail aur adverse events ki report kahan hai? Insights → Reports → All Reports → "NABH / Compliance". "Sterilization": From–To me kitne cycle chale, kitne pass / fail, pass…
• Automatic reminder ya bill ka message Live Inbox me kyu nahi dikhta? Live Inbox (WhatsApp Team Inbox) chats ke liye hai — automatic WhatsApp wahan tabhi judta hai jab us patient ki chat pehle se…
• Bachche ke doodh ke daant (51–85) par treatment kaise add kare? "+ Treatment" drawer ke "🦷 Pick tooth (FDI) — permanent + milk teeth" grid me doodh ke daant ki alag rows pehle se hain:…
• Bachche ya buzurg patient ke Rx me umar wali warning kaise aati hai? Patient ki umar (Age ya DOB) bhari ho to "🛡️ Veeransh safety check" har dawai ko umar se milata hai: bachche ki umar par jo…
• Back-dated Entry ON karne ke baad purani date kis form me daalte hain? Toggle ON hote hi bill drawer me "Bill date (back-date)" / "Payment date (back-date)", payment me "Payment date (back-date)",…
• Bahar ke referring doctor (GP ya specialist) ko list me kaise jode? Patient Care → Referrals → "Referring Doctors" tab → "Add Doctor" → "Name *", "Phone", "Specialty", "Clinic / Hospital" bharo;…
• Bahut saari register entries ek saath complete kaise kare? Registers page → pending rows ke left checkbox par tick (ya Status patti ke "Select" button se saari pending ek saath) → upar…
• Bana hua task edit kaise kare, title ya due date badalni hai? Today → Tasks me task par click karo → detail panel me "Edit" dabao → "Edit task" form me Title, Description, Priority, Due…
• Bani hui appointment ka doctor, treatment ya duration kaise badle? Abhi bani hui appointment ka doctor, treatment, type ya duration badalne ka option nahi hai — na web par, na mobile par. Sirf…
• Bank milaan ki teen file kya hain, Payment Tracker aur TmsBisTrack kahan milega? Billing → Insurance & RGHS → Bank reconciliation me teen file: "1. Bank statement" (SBI netbanking → Account statement → Excel…
• Bank milaan me "Amount differs" ya "Check in bank" aaye to kya kare? "⚠️ Amount differs" = bank me us UTR ki entry mili, par raqam Payment Tracker me us UTR ke saare claims ke jod se ₹1 se zyada…
• Bank milaan me "Not received" claims ka paisa kitna aur kab se baaki hai? "⏳ Not received" = TmsBisTrack me RGHS (CU) ne claim approve kar diya, par upload kiye Payment Tracker me uska payment nahi.…
• Before / After collage download ya phone se share kaise kare? Collage preview ke neeche "📤 Native Share" dabao. Mobile browser me phone ka share sheet khulta hai (WhatsApp, Instagram,…
• Before / After collage kaise banaye? Treatment → Imaging → Before / After → "Patient" me naam / phone / UHID search karke patient chuno → photos me ek ke neeche…
• Before / After collage ke layout aur size kaun se hain? Teen layout: "Side by Side" — 1080×1080 square (Instagram post jaisa), Before baaye aur After daaye; "Top / Bottom" —…
• Before / After collage patient ko WhatsApp par kaise bheje? Collage par "💾 Save Collage" dabao — uske baad "WhatsApp" aur "RCS" button aate hain. "WhatsApp" dabate hi collage caption ke…
• Bench ke "📷 Scan" se case label scan karke aage kaise badhaye? Bench → "📷 Scan" (Scan station) → USB scanner se label ka QR scan karo (code box me apne aap aata hai), ya "Camera" dabao, ya…
• Beta feature kya hota hai, hamari clinic me naya feature kyu nahi dikhta? Har naya feature pehle kuch "beta" clinics me chalu hota hai, sab clinics me baad me. Beta clinic = jise ORALZY ne beta…
• Bill aur receipt par doctor ka sign aur seal kaise aaye? Team → Members → Directory → Staff Directory → 👨‍⚕️ Doctors → doctor Edit → "✍️ Signature aur Seal" me "+ Signature upload"…
• Bill banate, edit, cancel ya delete karte waqt PIN kyu maangta hai? Owner / admin ne Setup → Admin → Users & Policy → Action Guard me "Enable Action Guard" ON karke Billing ke actions tick kiye…
• Bill delete (Recycle Bin) ho jaye to pichhle mahine ki report badal jaati hai kya? Haan. Reports live bante hain — bill Recycle Bin me jaate hi us bill ke mahine ka billed / revenue figure turant ghat jaata…
• Bill ke Notes aur Terms & Conditions print par kyu nahi aate? "Create Invoice" editor ke "Notes & Terms" me likha "Notes" aur "Terms & Conditions" bill ke saath save hota hai, par abhi…
• Bill par OPD timing aur NABH jaisa badge kaise dikhaye? Setup → Settings → Billing → Print Templates → neeche "Bill header — Orange QR design" card → "OPD timings" (max 80 akshar,…
• Bill save hote hi print kyu khulta hai, dobara kaise print kare? Chart ke "New bill" me Save karte hi bill ka print (clinic ke bill template par) apne aap khulta hai; "Collect payment" ke…
• Bill Settings (GST, UPI, bank) page kahan hai aur usme kya kya bharte hain? Setup → Settings → Billing → Bill Settings (GST, UPI, bank) kholo. Upar GSTIN, Clinic state, UPI ID (for QR code on invoice),…
• Bill settings aur print settings kaun badal sakta hai? Sirf owner aur admin. Receptionist / doctor ko Setup → Settings → Billing → Bill Settings (GST, UPI, bank) menu me dikhta hi…
• Bill, parcha ya case sheet ka PDF computer me kaise save kare? Jo bhi kaagaz print karna ho uska Print dabao. ORALZY Windows app me print window ke neeche "Save as PDF" dabao aur jagah…
• Bill, receipt ya parcha letterhead paper par kaise chhape? Bill, payment receipt aur parcha (Rx) par letterhead ka option nahi hai — ye clinic ke chune hue design se bante hain aur…
• Billed case sheet kholne par Prescription aur dawai khaali kyun dikhte hain? Billed case sheet par "Open" karne se Treatment Complete page sirf clinical khaane aur "Procedures Done" wapas dikhata hai;…
• Billing page se bill print ya PDF kaise nikale? Billing → Bills me final bill ki row par: "View" (aankh icon) = bill ki PDF file khulti / download hoti hai; "⋮" → "Print" =…
• Bina register kiye sirf naam se appointment book ho sakta hai kya? Haan. Today → Calendar → slot click → popup ke patient box me naam likho (list me na mile to bhi), "Phone" me number daalo,…
• Blockout calendar par kaise dikhta hai, aur kyu nahi dikh raha? Today → Calendar ke Day / Week view me blockout ka time dhaari-daar (striped) laal patti se dhak jaata hai, upar Title likha…
• Blockout delete kaise kare? Owner / admin ke login se: Today → Calendar → Blockouts → upar "From" / "To" me us date ka range rakho → row ke laal 🗑…
• Blockout ka time ya date galat daal di, edit kaise kare? Blockout ko edit karne ka option nahi hai — na web par, na mobile par. Owner / admin ke login se Today → Calendar → Blockouts…
• Blockout kaun bana ya hata sakta hai, receptionist bhi? Banana: clinic ka koi bhi staff login (owner, admin, doctor, receptionist, assistant) Today → Calendar → Blockouts me "Add…
• Blockout ke "Repeats" options (Every day, Weekdays, Same weekday) ka matlab kya hai? "Repeats" batata hai blockout kin dino lagega: "Once" = sirf wahi Date; "Every day" = roz (Sunday bhi); "Weekdays (Mon-Fri)" =…
• Blockout lagane se online booking par kya asar hota hai? Clinic ke online booking link (patient wala booking page) par blockout wale time ke slot button dikhte hi nahi; baaki slot…
• Blockout lagaya par us din pehle se booked appointments ka kya hoga? Kuch nahi badalta: blockout banane se pehle se booked appointments na cancel hoti hain, na hilti hain, aur patients ko koi…
• Blockout me Category (Lunch, Holiday, CDE / Course) chunne se kya farak padta hai? Category sirf pehchaan ka naam aur rang hai — Blockouts list me rangeen label (Lunch, Holiday, CDE / Course, Meeting,…
• Blockouts list me purane ya agle mahine ke blockout kaise dekhe? Today → Calendar → Blockouts ke upar right me "From" aur "To" date badlo — list sirf us range ke blockout dikhati hai (shuru…
• BLS / CPR, AERB Licence aur Fumigation register kahan gaye? Teeno retire hue (record delete nahi hua): BLS / CPR → Staff Training Register (certificate file + Valid till + expiry…
• Bluetooth thermal printer se mobile bill print nahi ho raha — supported hai kya? Direct thermal (ESC/POS) printing app me nahi hai — prints A4/PDF format me bante hain. PDF ko thermal printer ki vendor app…
• BMW "Latest receipts" me "To review" ya "Not taken" ka matlab? Setup → Integrations → BMW Receipt by Email → "Latest receipts" me har aayi mail ka nateeja: "Added to register" (BMW Handover…
• BMW Disposal report me rang aur weight khaali kyu aata hai? Insights → Reports → All Reports → "NABH / Compliance" → "BMW Disposal" abhi sirf kitni entries hui (Total Logs) sahi dikhata…
• BMW Generation register me items aur rang kahan se aate hain? Har "done" treatment se app us din ki BMW Generation rows me rang-wise items jodta hai: har procedure par Gloves (red), Cotton…
• BMW Handover entry haath se kaise bhare jab vendor ki email receipt nahi aati? NABH Registers → "Bio-Medical Waste Handover Register" → "+ Entry": Handover date, chaaron rang ke bags aur weight (kg) — jo…
• BMW Handover me ek din ki entry me saare colour kaise aayen? Ab ek pickup = ek row: handover date par chaaron colour ke bags + kg, Total kg, vendor, "Anything collected?" yes/no. Vendor…
• BMW receipt wali Gmail script band kaise kare ya dusra Gmail jode? Setup → Integrations → BMW Receipt by Email → "Connected scripts" me us script ke saamne "Turn off" dabao → confirm. Uske baad…
• BMW register khud kaise bharta hai? Har done treatment se us din ka kachra rang-wise (yellow / red / white / blue) row par khud aa jaata hai — items naam × ginti…
• BMW vendor (CBWTF) ka naam kahan bharu? NABH → NABH Hub → Personnel me "CBWTF — bio-medical waste vendor" row hai: firm ka naam + SPCB authorisation no. Wahi naam BMW…
• BMW vendor kachra le gaya to Compliance Logs me entry kaise kare? Compliance Logs → "Bio-Medical Waste" tab → "Add Bio-Medical Waste": Category (yellow / red / white / blue), Weight (kg),…
• BMW vendor ki receipt mail se register me kaise aati hai? Setup → Integrations → "BMW Receipt by Email" (owner / admin): ek chhoti Google script aapke Gmail me chalti hai, vendor ki…
• BOOK command par jaane wala booking link aur message kaise badle? Patient Connect → WhatsApp → Auto-Reply → "Built-in commands" → "WhatsApp Patient App" card me "Booking link (leave blank to…
• Book kiya appointment patient ke chart me Next appt me kyun nahi dikh raha? Chart sirf wahi appointment dikhata hai jo patient ke record se juda ho. Aam wajahein: (1) calendar popup me patient list se…
• BOOK, BILL ya CANCEL jaisa koi ek WhatsApp command band kaise kare? Patient Connect → WhatsApp → Auto-Reply → "Built-in commands" → neeche "🤖 Patient Self-Service Keywords" me us command ka…
• Booking confirmation message patient ko na jaaye, ye band kaise kare? Abhi aisa koi switch nahi hai jo booking confirmation ko poori tarah band kare. Patient Connect → WhatsApp → WhatsApp…
• Booking link kholne par patient ko kya dikhta hai aur wo kaise book karta hai? Patient link kholta hai to clinic ka naam aur 'Book an appointment online' form aata hai: Full Name *, Phone Number *,…
• Booking me 'How did you hear?' wala source kaise bhare? Today → Calendar → Appointment List ("Book & List") ke form me aur mobile booking sheet me "How did you hear?" dropdown hai:…
• Booking me token number aur Rate card / Token series kaise chune? Har nayi booking ko us din ka token number milta hai; General, RGHS jaisi har scheme ki series alag chalti hai. Today →…
• Booking popup ke Doctor dropdown me doctor ka naam nahi dikh raha, kyun? Doctor dropdown ki list Doctors master se aati hai (Team → Members → Directory → Staff Directory → "👨‍⚕️ Doctors", owner /…
• Booking popup me 'Low risk' ya 'Medium risk' badge kya batata hai? Popup me list se patient chunte hi no-show risk ka badge aata hai: "✓ Low risk (N%)", "🟡 Medium risk (N%)" ya "⚠ High no-show…
• Booking popup me 'Suggest better slots (AI-ranked)' kaise use kare? Today → Calendar → slot click → popup me "Suggest better slots (AI-ranked)" → Treatment, "Duration (min)", "Start searching…
• Books me entry kaun daal sakta hai aur kaun sirf dekh sakta hai? Books ke saare tab (Day Book, Trial Balance, Balance Sheet, Profit & Loss, Account Ledger) koi bhi clinic staff login khol kar…
• Bowie-Dick kahan bharu — TST register roz Bowie-Dick kyun maang raha tha? Ab do alag register: "Class 6 / TST Strip Test Register" roz (pehle load me) aur "Bowie-Dick Test Register" — default hafte me…
• Branch Comparison me No branches configured yet kyun aa raha hai? Iska matlab clinic me abhi koi branch bani hi nahi. Clinic khud branch nahi banati — Setup → Settings → Clinic → Branches me…
• Branch delete kar du to us branch ka data kya hoga? Branch ka data kahin nahi jaata — web ka "Deactivate" (mobile ka 🗑) branch ko sirf Inactive karta hai. Us branch ke patient,…
• Branch ka naam, address ya phone number kaise edit kare? Setup → Settings → Clinic → Branches → branch ki line me "Edit" → "Edit Branch" form me Name *, Short Code, GSTIN, Address,…
• Branch request ka Pending, Created, Not approved, Withdrawn status kya batata hai? Setup → Settings → Clinic → Branches → "Your requests" me har bheji gayi request dikhti hai: "Pending" = ORALZY ne abhi faisla…
• Branch wise profit (P&L) kaise dekhe aur patient dusri branch me kaise bheje? Insights → Reports → Branches → Franchise P&L ("🏢 Franchise / Multi-Branch"): upar mahina chuno — Revenue, Collected,…
• Bridge banaya to lab me 3 alag case kyu bane? Scheme rate card "per unit" hota hai, isliye 3-unit bridge chart me 3 treatment rows banata hai — aur har lab wali row apna…
• Bridge Connected par OPG nahi aa rahi? Setup → Integrations → Imaging Bridge (ORALINK) me har watched folder ke neeche 📂 line aati hai, jaise "📂 236 rvg · 1 dcm ·…
• Bridge Doctor kya hai, X-ray PC ki dikkat kaise pata kare? Setup → Integrations → Imaging Bridge (ORALINK) me "🩺 Bridge Doctor" card har X-ray PC ki haalat saaf shabdon me batata hai —…
• Bridge lagaya par purane saare X-rays upload nahi hue — sirf naye aa rahe hain? Ye design hai: bridge start hone ke baad sirf NAYI files upload karta hai, taaki saalon ki hazaron purani files ek saath na…
• Bridge me "Auto-detect" dabaya par mera RVG/OPG software ka folder nahi mila? "🔍 Auto-detect (RVG / OPG / Medit)" me "Nothing found" aaye ya galat folder dikhe to "+ Add folder" se apne software ka woh…
• Bridge window me "not connected to server" ya "uploads today" ka matlab kya hai? X-ray Bridge Settings ke Status card me: "OFF" = is PC par bridge band; "ON — <clinic naam>" (hara) = chal raha aur juda hai;…
• Bridge ya chart wali X-ray par AI Overlay kyun nahi aata? X-ray AI Overlay sirf Radiographs page (ya chart → Sections → "Docs" → "Imaging", aur mobile Radiographs screen) se upload hui…
• Business app wala number jodne par purani WhatsApp chats ORALZY me aayengi? Number "On the WhatsApp Business app on a mobile" (coexistence) option se joda ho to jodte hi ORALZY Meta se Business app ki…
• CA kaise login karega aur use kya-kya dikhega? CA oralzy.com/login → "📱 Sign in with Mobile OTP" → apna mobile (wahi jo clinic ne CA Access me daala) → "🔐 Send OTP" → OTP;…
• CA login me "This is a CA account" error kyu aata hai? CA login sirf CA portal ke liye hai — GST Filing, Bills / GST Report, GSTR-1 detail, Purchases (GSTR-2), Bank reconciliation,…
• Calendar hamesha Day ya Week view me hi khule, ye kaise set kare? Header → My Account → Calendar View: "Default View" me 📅 Day, 📆 Week ya 🗓 Month chuno — calendar usi view me khulega.…
• Calendar ka no-show badge aur Risk Scores ka No-Show Risk alag kyun hai? Dono alag hisaab hain. Calendar / appointment par dikhne wala no-show badge apne alag andaze se aata hai, aur Risk Scores ka…
• Calendar ka week view Monday ya Sunday se shuru kyun nahi hota? Week view 'rolling' hafta hai — chuni hui date (shuru me aaj) default teesre column me hoti hai: 2 din pehle se 4 din baad…
• Calendar ke keyboard shortcuts kya hain? Today → Calendar par "?" dabao — shortcut list khulti hai: ⌘K / Ctrl+K search, ← / → pichhla-agla din / hafta / mahina, ↑ / ↓…
• Calendar ke upar wali patti me waiting, in chair, chairs aur next gap ka matlab kya hai? Today → Calendar ke Day view me grid ke upar din ki patti hoti hai: "today" (kitne booked, kitne aane baaki), "waiting" (PT In…
• Calendar me appointment ke rang (colour) ka kya matlab hai? Naye calendar me card ka rang patient ki stage batata hai — grid ke neeche "Colours:" patti me likha hai: Booked (halka…
• Calendar me appointment par click karne se khulne wale card me kya hota hai? Today → Calendar me appointment par mouse rakho to preview card aata hai; click karo to card khul ke ruk jaata hai (Smart…
• Calendar me cancelled aur no-show appointments kaise chhupaye ya dikhaye? Today → Calendar → toolbar ka "Status: All" button dabao — list me Booked, Confirmed, Arrived, In chair, Finished, Cancelled,…
• Calendar me chair-wise (chair view) appointments kaise dekhe? Naye calendar me Today → Calendar → "Day" view hi chair view hai — har chair ka alag column, column ke upar us chair ki…
• Calendar me Check in kiya par Check-In Queue me patient kyun nahi dikhta? Calendar (ya Appointment List / mobile) ka "Check in" sirf appointment ka status PT In karta hai — Check-In Queue me naam nahi…
• Calendar me kisi patient ki appointment kaise dhoondhe? Today → Calendar par ⌘K (Mac) / Ctrl+K (Windows) dabao — "Patient, phone, treatment — or a command" box khulta hai. Naam,…
• Calendar me kuch time grey kyun hai, wahan click karke booking kyun nahi hoti? Grey hissa = clinic band (Opening Hours ke bahar). Naya calendar opening hours ke bahar khaali slot click karne nahi deta.…
• Calendar me lunch, chhutti ya meeting ka time block kaise kare? Today → Calendar → Blockouts → "New blockout": Title (jaise "Lunch break"), Category (Lunch, Holiday, CDE / Course, Meeting,…
• Calendar se patient ko call ya WhatsApp kaise kare? Today → Calendar me appointment par click karke card kholo — neeche phone number ke saath "Call" aur "Chat" button hain.…
• Calendar se seedha patient ki file (chart) kaise khole? Naye calendar me appointment par click → card ka "Chart" button, ya right-click → "Open patient chart". Classic calendar me…
• Calendar slot ke "+ New PT" se register karne par appointment khud banti hai? Haan. Today → Calendar me khaali slot click → booking box me "+ New PT" → Register form upar banner dikhata hai: "📅 On save,…
• Calendar slot se naye patient ko register karke appointment kaise book kare? Today → Calendar → khaali slot par click → "New Appointment" popup me "+ New PT" dabao. Register New Patient page khulta hai,…
• Call Log ke Booked, Missed Booking, Unhappy Callers ka matlab kya hai? Call Log ke upar ke dabbe pichhle 30 din ki calls ginte hain: "Total Calls (30d)", "Inbound", "Booked" (AI ke hisaab se…
• Call Log me haath se call entry kaise daale? Patient Connect → Calls → Call Log → "Manual Entry": Direction (Inbound / Outbound), From Number, To Number, Duration…
• Call popup se "Register Patient" kiya to number kyun nahi bhara? Call popup (naye / anjaan number par) ka "Register Patient" sirf Register New Patient form kholta hai — caller ka number abhi…
• Call recording kaise sune aur "Recording unavailable" kyu aata hai? Call Log me call par click → "Call Detail" me recording ho to audio player aata hai ("Creating recording link…" ke baad), play…
• Calling Mode me aaj ke callback ko Done, Later ya skip kaise kare? Patient Connect → Calls → Calling Mode: upar "N patients to call today" patti me har patient ke aage "Done" (call ho gayi),…
• Calling Mode me save kiya note baad me kaha dikhta hai? "SAVE & NEXT PATIENT" ke baad note patient ki timeline me "Call by <username>" (reminder ho to "— callback in Nd") naam se…
• Calls page me kaunse tab hain aur kya karte hain? Patient Connect → Calls kholo: upar 7 tab — "Call Log" (calls ki list + AI summary), "Call Tracking" (ad wale numbers),…
• Camera gallery me photo ke neeche right_buccal ya intra op kyun likha hai? Har photo ke neeche uska angle aur phase likha hota hai. Kuch angle save hote waqt doosre naam se dikhte hain: lateral-right =…
• Camera photo par map wala stamp kaise aata hai? App ke camera se li gayi photo par "GPS Map Camera" jaisa banner burn hota hai — us jagah ka chhota sa asli map (pin +…
• Camera tab ka "🎯 Guided" button kya karta hai? Camera tab me patient aur angle chuno → "🎯 Guided". Us angle ka outline screen par aata hai, aur blur, roshni aur angle wahi…
• Camera tab ki clinical photos patient ko WhatsApp par kaise bheje? Camera tab me patient chuno → "☑️ Select → send" → photos par tap karke chuno (ya "Select all") → "📱 WhatsApp to patient" →…
• Camera tab me Capture, Upload ya Guided button kyu nahi dab raha? Ye teeno button tab tak band (grey) rehte hain jab tak upar "Select patient…" se patient na chuno. Patient chunte hi chalu ho…
• Camera tab me galat photo delete kaise kare? Camera tab me patient chuno → galat photo ke neeche laal 🗑 (Delete) icon → "Delete this photo?" box me confirm. Photo aur…
• Camera tab se patient ki clinical photo kaise kheenche? Treatment → Imaging → X-rays & Photos → Camera → "Select patient…" se patient chuno → angle (frontal, smile…) aur phase (pre…
• Cancel hue appointment ka khaali slot dusre patient se kaise bhare? Today → Calendar → Online Bookings → Open Slot Filler (ya Online Bookings ka "📅 Open Slots v2" tab). "Today's Open Slots" me…
• Cancel kiya appointment Open Slot Filler ki list me kyun nahi dikh raha? "Today's Open Slots" me sirf wahi appointments aati hain jinka status Cancelled hai aur date aaj ya aage ki hai. Pichhli date…
• Cancellation Recovery ka WhatsApp message aur discount kaise badle? Setup → Settings → Auto Messages → Smart Cancellation Recovery → "Message Template" box me apna text likho, placeholders:…
• Cancelled appointment, outstanding aur recall due teeno ek saath kahan dikhte hain? Today → Calendar me patient ke appointment card par click karo — card me "outstanding" (ya "nothing due"), recall type + "due"…
• CAPA register aur PPE Stock register ek tap me kaise bhare? NABH → NABH → NABH Hub → NABH Registers. CAPA: har mahine 5 tareekh ko review row aati hai — mahine me koi CAPA / adverse…
• Case 'Sent' dikha raha hai par lab bolta hai humein kuch mila hi nahi 'Sent' ka matlab sirf itna hai ki aapne Send to Lab dabaya aur lab ko WhatsApp gaya — physical parcel abhi raste me ho sakta…
• Case Acceptance Meter band karna ya EMI down % badalna ho to kaha kare? Setup → Settings → Billing → Bill Settings (GST, UPI, bank) → "📈 Case Acceptance Meter" card: "Show Case Acceptance Meter to…
• Case sheet me diagnosis maine likha nahi, phir bhi kaise chhap gaya? Visit note me diagnosis khaali ho to print khaali nahi chhodta: pehle Rx ka diagnosis leta hai, warna sabse naye done (ya…
• Case sheet par clinic ka naam, logo ya header kyun nahi chhapa? "🖨 Print Case Sheet" dialog me "Paper type" ka default "🪪 Pre-printed letterhead" hai — is par app apna header nahi chhapta,…
• Case sheet print me Heart Disease ya Smoking ka tick galat kyun aa gaya? Print ke tick box medical history / habits ke text me chhote shabd dhoondh kar lagte hain, aur wo shabd kisi bade shabd ke…
• Case sheet print me paise (amount, bill) na dikhe, kaise kare? ⋯ More actions → "🖨 Print Case Sheet" → "Include" me "Include Amounts" untick → "🖨 Print". Treatment Plan / Completed table…
• Case sheet print me Smart, Custom aur Orthodontic template me kya farak hai? "🖨 Print Case Sheet" ke "Print template" me: "🤖 Smart (auto-adapts to patient)" (default) — kiye gaye treatment dekh kar…
• Cash Flow report me Cash In, Cash Out, Refunds aur Net Cash kya hai? Insights → Reports → "Money" → "Cash Flow": Cash In = aaye payment + pharmacy counter sale; Cash Out = Expenses ke kharche +…
• CCTV aur clinic security check ka NABH record kahan hota hai? Alag security register nahi hai. Har hafte "Weekly Facility Round" ki line "Security: restricted areas locked, CCTV working,…
• Ceph Analysis kahan hai aur kaise khole? Ceph analysis hamesha patient ke saath khulta hai: Patient Care → Patients → Patient List → patient kholo → "Docs" → "Imaging"…
• Ceph analysis report print kaise kare? Ceph report kholo → upar "🖨 Print" dabao. A4 page par X-ray + tracing, saari tables, "Recorded by" naam aur date, "Norm set",…
• Ceph auto report kitna sahi hai, kya AI X-ray padhta hai? Nahi. Upload par 19 landmark points ek fixed anatomic template se image ke size ke hisaab se lagte hain — X-ray ko padhkar…
• Ceph me landmark point ko khiskakar sahi kaise kare? Report wali screen par X-ray image ke upar kisi dot ko mouse se pakdo aur sahi jagah drag karke chhodo — chhodte hi save hota…
• Ceph me mm calibration (ruler) kaise set kare? Ceph report me right side "🔧 Fine-tune calibration" kholo → "Known distance (mm)" bharo (default 10) → X-ray ke ruler par…
• Ceph report me Class, colour aur tables ka matlab kya hai? Upar summary line (jaise "Skeletal Class II · hyperdivergent growth pattern…") aur badge: "Class I / II / III" ANB se — ANB 0…
• Ceph report me Steiner ya Indian norms kaise badle? Ceph report ke upar right me do button hain: "Steiner" (Caucasian norms) aur "Indian" (Bhatia norms). Jo dabaoge, har measure…
• Ceph X-ray par tracing lines kaise chhupaye ya dikhaye? Ceph report ke upar "👁 Hide tracing" dabao — S-N, Frankfurt, Mand plane, Palatal, NA, NB, A-Pog, U1 / L1 axis, Occlusal aur…
• Ceph X-ray upload karke analysis report kaise banaye? Patient chart → "Docs" → "Imaging" → "Cephalometric" → "Choose ceph X-ray" dabao aur lateral ceph ki image chuno (patient ka…
• Chair ka naam badalna ya galat chair delete karni ho to kaise kare? Abhi app me chair ka naam badalne ya chair hatane ka button nahi hai — Today → Mission Control → Floor par sirf "+ Add chair"…
• Chair tile par elapsed time, ⏱ ghante aur ₹ ka matlab kya hai? Today → Mission Control → Floor → "Live chair map" ki busy chair par: patient ka naam, doctor · treatment, ek patti (45 minute…
• Chairside AI Scribe chalu ya band kaise kare? Owner/admin: Setup → Settings → Clinical → Chairside AI Scribe → "Enabled" tick → zaroorat ho to Audio retention (days), Max…
• Chart ke "Book recall" button se appointment kaise book kare? Patient chart me "Recall overdue" patti ka "Book recall" (ya upar hero patti ka "Recall" tile) dabao → "Date (YYYY-MM-DD):"…
• Chart ke Lab section me "Received at clinic" aur "Given to patient" kya karte hain? Ye buttons abhi sirf beta clinics me dikhte hain. Patient chart → ⋯ More → "Lab" me case ke neeche patti: lab ko gaya case —…
• Chart ke Money tab me 'Insurance / TPA' card nahi dikh raha? Ye card tabhi dikhta hai jab clinic ke plan me "Govt Schemes & Insurance" add-on ho (trial ya purane Pro / Enterprise plan me…
• Chart ke Recall card me recall done, cancel ya date change kaise kare? Chart sidebar ke "Recall" card me: patient aa gaya to "✓ Done", recall ab nahi chahiye to "Cancel recall", date badalni ho to…
• Chart ki Next appt, Recall, Open plan, Outstanding wali patti ka matlab kya hai? Chart ke beech wale hisse ke upar chipki patti: 🗓 Next appt (aaj ya aage ka appointment · time · doctor, warna "None…
• Chart me "opted out" ya "no mobile number" aaye to message kaise bheje? "This patient has opted out of messages — sending is not allowed." = is number par patient ne STOP bheja hai, record par SMS…
• Chart me "Recall overdue by N days" patti aur Resend / Book recall kya hai? Tooth Chart section (Sections → "Tooth Chart") me, recall baaki ho aur pehle koi treatment Done ho chuka ho to patti aati hai:…
• Chart me daali insurance policy edit ya verify kaise kare? Chart ke "🛡 Insurance / TPA" card me sirf nayi policy add hoti hai — edit / verify ka button wahan nahi hai. Billing →…
• Chart me patient ki allergy kaise jode ya badle? Patient chart → left sidebar "Allergies & Alerts" ka + (Add allergy / condition) → "Allergen or medical condition" me list se…
• Chart se apna likha message kaise bheje aur ye kab nahi jaata? ⋯ (More actions) → "WhatsApp patient" → neeche "Or write your own" box ("Type your message here…") me likho → "➤ Send from…
• Chart se Click-to-Call karke patient ko clinic number se call kaise kare? Patient chart → Sections → ⋯ More → "Messages" → upar "Click-to-Call" → "Your number (will ring first)" me apna number daalo →…
• Chart se patient ka follow-up (call karna, lab confirm, payment yaad) kaise lagaye? Patient chart → left sidebar "Follow-ups" → "+ Add" → ek-tap button: "Call — check pain / swelling" (kal), "Lab — confirm…
• Chart se patient ki X-ray ya photo print kaise kare? X-ray/Scan ke bade view me seedha Print button nahi hai. Raasta: Patient chart → Sections → "X-ray/Scan" → "☑️ Select → send /…
• Chart sidebar me naam ke neeche General / RGHS, 👪, 💎, # wale chip ka matlab kya hai? Left sidebar me photo ke bagal: naam (✎ = Edit patient details), gender · age · blood group, phone, rate-card badge ("General"…
• Charter poster me clinic ka naam, address ya rights ka text kaise badle? Clinic ka naam aur address Setup → Settings → Clinic → Clinic Profile se aate hain — wahan sahi karo, poster me apne aap badal…
• Chatbot flow ke sawal me options aur {{name}} jaisa variable kaise lagaye? Flow ka "Edit" → step type "Question" (ya "Condition") → "Variable name (to store answer, use as {{name}})" me naam likho…
• Chatbot flow ko band ya delete kaise kare? Chatbot Flows → flow card par "Turn OFF" — turant band, naye message par shuru nahi hoga. Hamesha hatana: "Delete" → "Delete…
• Chatbot flow ko patient ko bheje bina Simulate se kaise test kare? Chatbot Flows → flow card par "▶ Simulate" → "Simulation — <naam>" me bot ke messages dikhte hain. Sawal par ruk kar "Type the…
• Chatbot flow me Handoff hone ke baad patient ki chat kahan milti hai? Handoff step ya 3 galat jawab ke baad flow ruk jaata hai aur chat Patient Connect → WhatsApp → WhatsApp Team Inbox (Live…
• Chatbot flow me Message, Question, Condition, Handoff aur End step ka kya matlab hai? Message = text bhejo aur "Next step ID" par jao · Question = sawal bhejo aur patient ke jawab ka intezaar · Condition =…
• Chatbot flow me patient ne jo naam aur date bataya wo kahan save hota hai? Kahin alag save nahi hota — flow sirf baat-cheet karta hai. Patient ke jawab aur bot ke sawal WhatsApp Team Inbox ki us…
• Chatbot Flows ka Create from Preset (Appointment Booking Bot) kya karta hai? "📋 Create from Preset" ek taiyaar flow "Appointment Booking Bot" (OFF) bana deta hai: trigger book / appointment / schedule →…
• Check In ke turant baad Check Out par "Do you really want to check out?" kyu poochta hai? Check In (ya lunch se wapsi) ke 10 minute ke andar Check Out ya Lunch Out dabaya to app ek baar poochhta hai: "You checked in…
• Check Out ke baad staff dobara Check In kaise kare? Haan, din me kitni baar bhi In / Out ho sakta hai. Team → Attendance → Check-in Kiosk par naam chuno → selfie lo → "Check In…
• Check-in Kiosk se staff attendance kaise lagaye? Team → Attendance → Check-in Kiosk: "Select Your Name" se naam chuno (ya "Scan My QR Code" / "NFC Tap — touch your ID card") →…
• Check-in ko Done ya cancel (✕) kaise kare, galti se cancel ho gaya to? Today → Mission Control → Floor → "Check-in queue": chair par baithe patient ke liye "In chair" filter me "Done" dabao —…
• Check-in queue me Ack ya Acknowledge button ka matlab kya hai? Today → Mission Control → Floor → "Check-in queue" me "Ack" ka matlab hai 'reception ne is patient ko dekh liya'. Dabane par…
• Check-in queue me patient kaise aata hai, PT In kiya par queue me kyun nahi dikha? Check-in queue (Today → Mission Control → Floor) me patient sirf tab aata hai jab wo reception tablet ke Kiosk par khud apna…
• Check-in queue me Waiting, In chair, Completed, Cancelled, All filter kya dikhate hain? Today → Mission Control → Floor → "Check-in queue" ke upar filter hain, har ek ke saath ginti: "Waiting" (abhi baithe,…
• Check-in queue se patient ko chair par kaise bulaye (Call in)? Today → Mission Control → Floor → "Check-in queue" → Waiting filter me patient ki row par "Call in" dabao. Patient "In chair"…
• Check-In Queue, Chair Occupancy aur Kiosk wala purana page kahan gaya? Teeno ab ek jagah hain: Today → Mission Control → "Floor" tab. Floor me upar se neeche: "Patient flow", "Live chair map"…
• Check-out bhoolne wale staff ko "Notify Missed" se reminder kaise bheje? Team → Attendance → Today → "🔔 Notify Missed": us date par jo staff Check In karke abhi bhi IN hai (Check Out nahi kiya, ya…
• Chune hue WhatsApp contacts se Audience list kaise banaye? WhatsApp Contacts me contacts ke aage checkbox tick karo → upar "Create Audience (N)" → "Audience name *" aur Description →…
• Claim checklist delete karne par "Forbidden" kyu aata hai? Claim checklist ka 🗑 (Delete case), step ki photo ka "remove" aur extra photo ka "remove" — teeno server par delete hain, aur…
• Claim checklist Submit ho gaya, ab photo jodni ho ya wapas kholna ho? Submit ke baad bhi case card par slots khule rehte hain — patient chart → ⋯ More → "Claim Photos" → case par 📷 slot dabakar…
• Claim ka status patient ko apne aap WhatsApp par jaata hai kya? Nahi. Insurance page se patient ko koi WhatsApp, SMS ya email nahi jaata — na claim banne par, na Settle / Deny par, na…
• Claim me '🪄 AI Auto-Fill from Latest Bill' kya bharta hai? '+ New Claim' me pehle 'Patient *' chuno, phir '🪄 AI Auto-Fill from Latest Bill' dabao: patient ke sabse naye bill ka total…
• Claim par 'Submit' dabaya, phir bhi TPA ko kuch kyu nahi gaya? Claims tab ki row ka 'Submit' button sirf claim ko 'submitted' mark karta hai (aur claim date aaj ki rakhta hai) — TPA ko na…
• Claim photo par kal ki date aur time kaise lagaye? Claim Photos panel me "＋ New claim checklist" ke bagal "Photo date & time: Now (auto)" chip hai — usko dabao, sahi date-time…
• Claim Photo Protocols me step kaise jode ya required / optional kare? Setup → Settings → Clinical → Claim Photo Protocols → protocol (jaise "Root Canal Treatment (RCT)") par click → step ka label…
• Claim photos "Warn" mode me bill par koi warning kyu nahi dikhti? Abhi ki haalat: "Warn" mode me bill save ho jaata hai par screen par pending photos ki koi chetavni nahi aati (app use dikhata…
• Class 6 / TST strip test register roz kaise bhare? NABH Registers → "Class 6 / TST Strip Test Register": roz subah 08:45 nurse ki list par row aati hai. Din ke pehle load me…
• Clinic band hone par WhatsApp away message ya out of office reply kaise lagaye? Auto-Reply me alag "away message" / "sirf band time par" wala option nahi hai. Keyword rule ka "Business hours only (9am-9pm)"…
• Clinic basement me network weak/gayab — app offline me kya-kya chalega? Mobile app me kai cheezein offline save hokar net aate hi khud sync hoti hain ("Saved offline"): patient chart se bill, bill…
• Clinic Code kya hai aur kahan milega? Clinic Code har clinic ka chhota alag code hai jo signup ke turant baad "Your Clinic Code:" me dikhta hai aur welcome WhatsApp…
• Clinic ka apna Gmail ya SMTP email kaise lagaye? Setup → Integrations → Payment Links & Bank → "Provider Configs" → "+ smtp" → Status "✓ Enabled" → host, port, user, password,…
• Clinic ka apna WhatsApp number ORALZY se disconnect kaise kare? Mobile: Patient Connect → WhatsApp → WhatsApp Connection → "WhatsApp connected" card par "Disconnect" → "Disconnect WhatsApp?"…
• Clinic ka bheja 3D scan (STL) lab me kaise dekhe aur download kare? Case kholo → "SCANS" card me har scan ke saamne "👁 View 3D" (STL / PLY / OBJ browser me ghuma kar dekho) aur "Download".…
• Clinic ka GST number aur registration number Clinic Profile me kyun nahi hai? Clinic Profile me naam, short code, logo, phone, email, address hi hain. GSTIN (aur UPI, bank) Setup → Settings → Billing →…
• Clinic ka logo hatana ho ya galat logo wapas karna ho to kya kare? Setup → Settings → Clinic → Clinic Profile → "🏥 Clinic identity" → "🗑 Remove" → line aayegi "⏳ Logo will be removed — press…
• Clinic ka Ownership type (NABH ROM.2.c) kahan aur kya chune? Setup → Settings → Clinic → Clinic Profile → "Ownership type" (web: "🏥 Clinic identity" me dropdown, mobile: "📞 Contact…
• Clinic ka roz ka poora kaam ORALZY me kis order me hota hai? Subah: Today → Huddle / Today → Calendar me aaj ke appointments dekho. Patient aaye: Calendar me appointment par right-click →…
• Clinic ka tagline ya slogan print par kaise lagaye? Setup → Settings → Clinic → Clinic Profile → "🏥 Clinic identity" → "Tagline / slogan" me likho (80 akshar tak, jaise "Smiles…
• Clinic ki connect request ORALAB me kaise accept ya reject kare? ORALAB → Setup → "Connect & Pairing" me orange card "🤝 Connection requests (N)" aata hai — clinic ka naam, uska message,…
• Clinic ki policy, manual ya organogram app me likh kar kaise rakhe aur print kare? Team → Members → Documents → Manuals / Policies / Organogram. Owner / admin "New Manual" (ya "New Policie" / "New Organogram")…
• Clinic ki roz ki opening ya closing checklist kaise banaye? Alag opening / closing checklist screen nahi hai. Team → Tasks & Training → Tasks → "Daily Tasks" me "New Task" se ek task…
• Clinic me 2-3 X-ray PC hain, har PC ki haalat kahan dikhegi? Setup → Integrations → Imaging Bridge (ORALINK) → "🖥 This clinic's X-ray PCs (N)" — har PC (RVG, OPG / CBCT, scanner) ka alag…
• Clinic me total kitne patient hain, ye kaha dikhega? Patient Care → Patients → Patient List ke upar "X of Y patients" likha hota hai — search khaali ho to Y = list ke saare…
• Clinic ne lab ko UPI se payment bheja, ORALAB me confirm kaise kare? Books → "📒 Ledger" (ya "Payments") ke upar hara card "💸 Incoming payments — the clinic has sent these, please confirm" — har…
• Clinic opening hours kahan set kare? Setup → Settings → Clinic → Opening Hours: branch chuno, Monday–Sunday har din Open / Close aur samay → "💾 Save Hours". Sirf…
• Clinic Overview (purana dashboard) kahan gaya? Ab Today → Mission Control → "Overview" tab (saatvaan, keyboard 7) me hai — heading "Clinic Overview": "Today's Goal" card,…
• Clinic Profile me badlav kaise save kare, save hua ya nahi kaise pata chale? Setup → Settings → Clinic → Clinic Profile (owner/admin) me field badlo → "✓ Save all changes" (upar ya neeche) dabao. Button…
• Clinic Profile me Primary colour badla par app ka rang kyun nahi badla? "Primary colour" sirf patient ke liye bane patient portal page ka rang (accent) hai. ORALZY app ka rang Setup → Settings →…
• Clinic Profile me setup complete % aur Needs setup ka kya matlab hai? Clinic Profile ke upar ka card 5 zaroori cheezein ginta hai — Clinic name, Short code, Phone, Address, Email. Jo baaki hai wo…
• Clinic se bheja case lab ko ORALAB me kya kya dikhta hai? Lab ko case code, 👤 patient ka sirf naam, 🏥 clinic ka naam, kaam (treatment), tooth / daant, shade, material, notes, due…
• Clinic Setup Guide me % progress aur OPTIONAL ka matlab kya hai? Setup → Settings → Clinic → Clinic Setup Guide (owner/admin) upar "x/y done (z%)" dikhata hai — ye sirf zaroori items ginta…
• Clinic Setup Guide me WhatsApp ya NABH wala step kyun nahi dikhta? "Connect your WhatsApp (optional)" step tabhi dikhta hai jab ORALZY ne aapki clinic ke liye apna WhatsApp number jodna chalu…
• Clinic short code kya hai aur kahan use hota hai? Clinic Profile ka "Short code *" (jaise ODC) clinic ka chhota naam hai — 3-5 letter rakho, apne aap CAPITAL ho jaata hai (max…
• Clinic timing aur doctor availability ka poster kahan hai? Posters me do display: "Clinic Working Days & Timings / क्लिनिक के दिन व समय" (entrance — branch ke hours Mon–Sun, Closed /…
• Clinical ke Cost vs Rev report me revenue aur cost ₹0 kyu aata hai? Ye report abhi treatment ki amount aur kharcha sahi jagah se nahi padh pata, isliye har treatment ki ginti to aati hai par…
• Clinical Quality ka "Open NABH Report" kya hai aur khul kyun nahi raha? Quality KPIs tab me mahina chunkar "Open NABH Report" (ya neeche "Open Report") dabane par naya tab "NABH Quality Audit"…
• Clinical Suite ka Multi-Branch tab khaali kyu hai? Clinical Suite → "Multi-Branch" tab pichhle 30 din ka sab branch ka jod (TOTAL PATIENTS, NEW (30d), APPTS (30d), REVENUE) aur…
• Clinical Suite ke Treatment Plans tab me phase wala plan kaise banaye? Treatment → Clinical → Specialty → Clinical Suite → "Treatment Plans" tab → patient chuno → "New Treatment Plan" me Plan name,…
• Cluster me 3 patient hain, sirf 2 ko merge kaise kare? Cluster card ka "Merge N → 1" WINNER ke alawa saare rows ek saath merge karta hai — kisi row ko bahar rakhne ka option nahi…
• Cmd+K (Ctrl+K) se kya kya kar sakte hain — Ask Veeransh search bar? Cmd+K (Mac) / Ctrl+K (Windows) "Ask Veeransh" bar kholta hai: patient dhundo (naam / UHID / phone), koi bhi screen ya setting…
• Cmd+K palette ke Recents kaise saaf kare? Palette khaali kholne par "Recents" me is device par aakhri 5 khole gaye patient / page / kaam dikhte hain. Saaf karne ke do…
• Committee card par OVERDUE kyu dikh raha hai? Committee Meetings ke "Committees" tab me jis committee ki aakhri meeting 60 din se purani hai uspe laal "OVERDUE" aata hai…
• Committee meeting close ya delete kaise kare? Close: meeting ka ✏️ → "Meeting Status" me "Closed" → "Save" (mobile me "Mark as Closed"). Delete: Meetings list me meeting ke…
• Committee meeting kaise schedule kare aur minutes kaise likhe? NABH → NABH → NABH Hub → Committee Meetings → "Schedule Meeting" → Committee *, Date *, Time, Venue, Circular ref, Chair → "+…
• Committee meeting ke action items kaise track aur close kare? Committee Meetings → meeting ka ✏️ → "Action Items" me "+ Action item" → Task, Owner, due date, status (Pending / In progress…
• Committee meeting me attendance aur absent members kaise record kare? Committee Meetings → meeting row ka ✏️ → "Attendees" me "+ Attendee" → Name, Clinic role (DA), Committee seat bharo →…
• Committee meeting par "template verify" ka matlab kya hai? Meetings list me "template — verify" un meetings par aata hai jo "Meeting Plan" se import hui hain aur jinka minutes text…
• Committee Meetings me kaunsi committees hoti hain? Committee dropdown me ye committees hain: Infection Control, Quality Assurance, Medical Record Review, Safety, Pharmacy &…
• Committee minute book saal bhar ki ek button se kaise banau? Committee Meetings → "Meeting Plan" tab: 12 mahine ka cycle — har mahine EK meeting, EK agenda (aapki apni SOP se, SOP id +…
• Complaint ka status "Waiting for your reply" ya "Team is looking into it" ka matlab? "Team is looking into it" = ORALZY team kaam kar rahi hai. "Waiting for your reply" = team ne jawab diya / kuch poochha hai —…
• Complete ho chuki register entry me galti ho to kya kare? Completed row par abhi koi "Fill" ya edit button nahi hai, aur 5 saal tak delete bhi nahi hoti. Galti sudhaarni ho to ORALZY…
• Compliance Logs aur NABH Registers me kya farak hai? Compliance Logs ek chhota logbook hai (autoclave cycle, BMW pickup, adverse event, equipment due); NABH Registers asli NABH…
• Compliance Logs ka print ya audit ke liye report kaise nikale? Compliance Logs page par print / download button nahi hai. Audit ke liye NABH → NABH → NABH Hub → NABH Registers me matching…
• Compliance Logs ka Sterilization Log bharne se Autoclave register khud bharta hai kya? Haan. NABH → NABH → NABH Hub → Compliance Logs → "Sterilization Log" → "Add Sterilization Log" me cycle save karte hi…
• Compliance Logs ke upar wale number tiles ka matlab kya hai? Tiles: "Sterilization Today" (aaj ke cycles), "Failed Cycles (30d)", "BMW Pickups (30d)" (30 din ki BMW entries), "Open…
• Compliance Logs me adverse event ya near miss kaise add kare? Compliance Logs → "Adverse Events" tab → "Add Adverse Events": Patient Name, Category, Severity (low / moderate / high /…
• Compliance Logs me autoclave sterilization cycle kaise log kare? NABH → NABH → NABH Hub → Compliance Logs → "Sterilization Log" tab → "Add Sterilization Log": Equipment Name, Cycle #, Cycle…
• Compliance Logs me entry kaun kar sakta hai aur kaun delete? Compliance Logs me nayi entry (Sterilization, BMW, Adverse Events, Equipment) sirf owner, admin ya doctor login se save hoti…
• Compliance Logs me equipment ki service due date kaise daale? Compliance Logs → "Equipment Maintenance" tab → "Add Equipment Maintenance": Equipment Name *, Category, Manufacturer, Model…
• Compliance Logs me galat entry ho gayi to edit ya delete kaise kare? Compliance Logs me edit ka button nahi hai. Galat row ke aage laal trash icon dabao → "Delete this entry?" → OK (mobile:…
• Compliance Logs page kya hai aur isme kya kya log hota hai? NABH → NABH → NABH Hub → Compliance Logs: ek hi page par 4 tabs — "Sterilization Log" (autoclave cycle), "Bio-Medical Waste"…
• Computer me rakhi clinical photos Camera tab me kaise upload kare? Treatment → Imaging → X-rays & Photos → Camera → patient chuno → angle aur phase chuno → file chunne wale button (Choose…
• Confirm Merge popup me "Records to move" ki list ka matlab kya hai? Confirm Merge popup (mobile par "Move Preview") batata hai duplicate file se kitne records WINNER par jayenge: "Records to…
• Connect WhatsApp (Meta) receptionist ko kyun nahi dikhta, kaun jod sakta hai? Apna WhatsApp number jodne ki request, Meta se connect, disconnect aur WhatsApp keys save karna sirf clinic owner / admin kar…
• Connected lab bolta hai unke ORALAB me mera case dikh hi nahi raha Pehle dekho lab sach me judi hai ("Lab Vendors" me row par "🔬 ORALAB ✓", "💰 Rate card", "🛵 Pickup" dikhte hain?) aur case…
• Connected lab ka "💰 Rate card" kya hai, lab ka rate kaise dekhe? Jo lab ORALZY (ORALAB) se connected hai, uski Lab Vendors row par "💰 Rate card" (mobile: "💰 Rates") dikhta hai — lab ne…
• Connected lab ko mera case unke production board par nahi dikh raha? Lab ke ORALAB me Workflow Builder ka checkbox "Put clinic cases through this pipeline" off hai — tab clinic se aaye case lab…
• Consent form Hindi aur English dono me kyun chhapta hai, sirf Hindi kaise kare? Consent form ka design hi do-bhasha (Hindi + English) hai: upar Hindi title, neeche English, har section "Hindi · English" me.…
• Consent form par patient ka sign kaise le? App me consent par screen par sign karne ka option nahi hai. Consent "Print" karo → patient (bachcha ho to guardian), witness…
• Consent pending contacts ko opted-in kaise kare taki campaign jaye? Unke number Excel / CSV me daalo → Patient Connect → WhatsApp → WhatsApp Contacts → "📤 Contacts upload (Excel / CSV)" → file…
• Core plan me kya hai aur kaunsa feature kis add-on me aata hai? Core (ek hi clinic plan): patients, appointments, chart, Rx, billing + UPI QR, day end, reports, X-ray / photos, consent,…
• Counter par dawa bechte waqt purane patient se kaise jodu? Treatment → Pharmacy & Stock → Pharmacy → New Sale → "Patient / Customer — naam ya mobile" box me naam ya number type karo,…
• Crash cart ka mahine wala contents check kaise bhare? Har mahine ki 1 tarikh 09:30 par nurse ke naam "Monthly crash cart contents check" row banti hai (Emergency Box (Crash Cart)…
• Crash Cart register kahan gaya? Crash cart aur emergency box ek hi box hain, isliye "Crash Cart Layout & Contents Check" (tile "Crash Cart Check") retire hua…
• Credit note print karke ya WhatsApp par patient ko kaise de? Abhi app me credit note ka alag print, PDF ya WhatsApp button nahi hai — na web ke Credit Notes page par, na mobile par.…
• Critical equipment downtime KPI kaise nikalta hai, STILL DOWN kya hai? NABH → NABH → NABH Hub → KPI Analysis → "Line listings" me "KPI - DENTAL CRITICAL EQUIPMENT DOWNTIME" sheet Breakdown &…
• Crown 6 mahine baad toot gaya — warranty me lab se free remake milega kya? Original lab case par Redo dabao — app khud warranty check karta hai; active hui to remake WARRANTY CLAIM ban jata hai (claim…
• Crown fit nahi hua — lab se free redo kaise mark kare? Sidebar → Treatment → Lab me order row par 'Received' button dabao — Mark Received dialog me quality stars ke saath '⚠️ Flag…
• Crown fit nahi hua, remake hoga — paisa kaun bharega, lab ya clinic? Kharcha kaun dega ye aap Lab Orders me Received / Delivered case ke "↻ Redo" box me "Who pays for the remake" se chunte ho:…
• Crown ka shade galat aaya — A2 mangaya tha A3 aa gaya, ab kya karu? Received dialog me kam rating do + 'redo' flag lagao reason 'shade-mismatch' ke saath — ₹0 ka redo case apne aap ban jayega…
• Crown lab se aa gaya, patient ko message kaise jaata hai aur "📱 Notify" kya hai? Clinic me "Received" dabate hi patient ko ek baar message apne aap jaata hai: "Aapka <kaam> ready ho gaya hai! Fitting ke liye…
• Crown patient ko laga bhi diya par lab case ab bhi open dikh raha hai — band kaise? Lab case ke do closing steps hain: 'Received' = crown clinic pahuncha (rating yahin do), 'Delivered' = patient ko fit kar…
• Crown ya bridge ke warranty claims ki report kahan hai? Insights → Reports → All Reports → "Inventory & Lab" → "🛡 Warranty Claims": pichhle 365 din me warranty wale prosthesis par…
• Ctrl+Shift+V voice command palette kya hai? Web par kahin bhi Ctrl+Shift+V (Mac: Cmd+Shift+V) dabao — voice command palette khulta hai; bolo jaise "Open billing" ya…
• Custom form edit, copy ya delete (archive) kaise kare? Setup → Settings → Clinical → Custom Forms → Templates → form card par "Edit" (badlo → "Save"), "Duplicate" (naam ke aage…
• Custom form ka link patient ko bhej sakte hain ghar se bharne ke liye? Nahi — Custom Forms clinic ke andar staff hi screen par bharta hai (web ya mobile), ya "Print" karke kaagaz par bharwaya jaata…
• Custom form kaun bana, bhar ya delete kar sakta hai? Koi bhi staff login (receptionist, assistant, doctor) Setup → Settings → Clinical → Custom Forms me form bana, "Edit",…
• Custom form ke print me clinic header, font ya A4 size kaise set kare? Form "Edit" karo → "Page setup (font, …, header)" wala hissa kholo → font, font size, kinare ki khaali jagah (mm), paper size…
• Custom form kisi patient ke liye kaise bhare (Fill for a patient)? Setup → Settings → Clinical → Custom Forms → "Filled forms" → "Fill for a patient" → Form chuno → Patient naam / phone / UHID…
• Custom form me kaunse field types aur design blocks hain? INPUT: Short text, Paragraph, Number, Email, Phone, Date, Time, Dropdown, Radio, Checkbox, Rating (5 star), Signature. DESIGN:…
• Custom form par patient ka e-sign (signature) kaise le? Form edit karo → "Require e-sign" tick → "Save". Bharte waqt Signature field me patient apna poora naam type karta hai ("Type…
• Custom form patient ke naam ke saath print kaise kare? Forms → "Custom Forms" → form card ka "Print" — patient ki details token se bhar kar form chhapta hai, baaki haath se bharne /…
• Custom form print kaise kare, bhare hue jawab ke saath chhapta hai? Print hamesha form ka khaali roop chhapta hai (tokens bhare hue, jawab ki jagah line/box). Patient ke liye: chart → ⋯ More →…
• Custom Forms (Form Builder) kahan milta hai? Setup → Settings → Clinical → Custom Forms. Upar do tab hain: "Templates" (apne forms banao / edit karo) aur "Filled forms"…
• Custom Forms me pehle se kaunse ready forms aate hain? Nayi clinic me 8 ready forms bane milte hain: New Patient Intake Form, Medical History Update, Pre-Anaesthesia Screening,…
• Daily Attendance Report email par nahi aaya, kya kare? Setup → Settings → Auto Messages → Daily Attendance Report: "✅ Enabled" on ho, "Recipient emails" me sahi email ho, "💾 Save".…
• Daily Emergency Box Check register roz ek tap me kaise bharu? Roz 10:00 baje nurse ke naam "Daily emergency box check" row khud banti hai (register "Emergency Box (Crash Cart)"). Kuch use…
• Daily Facility Cleaning Register roz kaise bhare? Roz 08:30 "Daily Facility Cleaning Register" ki row aati hai — Area (Reception · Operatories · Waiting · Toilets · BMW area),…
• Daily Pending Report kahan aata hai, App notification, Email, WhatsApp ya SMS? Setup → Settings → Auto Messages → Daily Pending Report → "Where to send": 📲 App notification (free, owner + admin logins…
• Dashboard, Check-in Queue aur Chair Occupancy kahan gaye? Teeno ab Today → Mission Control ke andar hain: purana Dashboard = "Overview" workspace (heading "Clinic Overview"), aur…
• Data Retention ke 7 saal kahan badle? Setup → Admin → Users & Policy → Security Policy → "Auto-archive dormant patients after (years)" (1 se 99, default 7) badlo…
• Date range me kitne prescription bane, list kaise nikale? Insights → Reports → All Reports → "Clinical" → "Prescriptions". From / To chuno (date badalte hi list dobara aati hai). Us…
• Dawai ka QR label sticker kaise print kare? Web: Treatment → Pharmacy & Stock → Pharmacy → Inventory → "Stock" → dawai ki row ka chhota QR click → popup me details →…
• Dawai nahi di to Prescription register me No medicine given kaise lagaye? Jis visit me koi dawai nahi di, Prescription Register ki row par "No medicine given this visit ✓" ek tap me lagao (tap karne…
• Dawai return ke baad patient ko paisa wapas kaise de aur refund kahan dikhta hai? Return ("Sales History" → "Return" → "Process Return") stock wapas jodta hai aur refund ki rakam likhta hai — paisa lautane ka…
• Day 30 wala A4 reminder letter (Letter) kaise nikale? Ladder Day 30 tak pahunch jaaye to Billing → Pending Payments → Reminders (Dunning) me us row par "Letter" button aata hai…
• Day Book report me kisi ek din ke saare bill kaise dekhe? Insights → Reports → "Money" → "Day Book": "Date" me din khud chuno (khulte hi 30 din pehle ki date aati hai, aaj ki nahi) →…
• Day-Care number baad me mila, usi visit me kaise jode? ✏️ Edit patient details → "🏥 Scheme numbers" card → "Correct (typo)" (mobile: "Correct") dabao → OPD No. pehle se bhara aata…
• Deactivate ki hui branch wapas Active kaise kare? Web par Branches list me Inactive branch ke liye koi "Activate" button nahi hai. Mobile app me: Setup → Settings → Clinic →…
• Default lab kya hai aur kaise set kare? Treatment → Lab → Lab Cases → "Lab Vendors" tab me jis lab ko zyada kaam dete ho uski row par "Set Default" dabao — naam ke…
• Delete karne par "DELETE restricted to owner/admin" error kyu aata hai? App me har seedha Delete (record hamesha ke liye hatana) sirf Owner ya Admin ke login se hota hai. Doctor, receptionist,…
• Dental lab ka free account kaise banau? oralzy.com ke signup page par "🧪 Dental Lab" chuno → mobile OTP → lab ki details → "Sawaal ka jawab do" (chhota sa ganit) →…
• Dentist ka credit limit (udhaar limit) ORALAB me kaise set kare? Clients → "Pricing & Contracts" → "Clinic-wise pricing" me dentist chuno → neeche "🔒 Credit limit (credit protection)" →…
• Dentist ko lab portal ka link (Client Portal) kaise de? Lab Pro: Clients → "Client Portal" → dentist ke saamne "Generate link" → link (…/client-portal/…) dikhta hai → "Copy" ya…
• Dentist ne lab ko paisa diya, ORALAB me payment kaise likhe? Lab Pro: Books → "Invoicing" → bill kholo → "Record payment" → "Amount ₹" (bacha hua pehle se bhara) → "Mode" (upi / cash /…
• Denture jaise kai stage wale lab case ke stages kaise track kare? Treatment → Lab → case row par "🦷 Visits" → template chuno: Complete Denture (5 stage — primary, secondary impression, jaw…
• Denture ke "🦷 Visits" stage receive karne par case ka status Sent ya Received kaise hota hai? "🦷 Visits" wale case me main status stages se apne aap tay hota hai: koi bhi stage lab me hai (At Lab) = case Sent; sab…
• Designation ke hisaab se base salary, kaam ke ghante aur overtime rate kaha set kare? Team → Members → HR Setup → HR Masters → "Designations" (owner / admin): Name, Department ("Departments" tab me pehle banao —…
• DICOM Worklist ko doosre computer ki X-ray machine ke liye LAN par kaise khole? Imaging Bridge → Auto-Push → "DICOM Worklist" (toast "✓ Worklist mode ON — enter AE Title + IP + port in the machine").…
• Discharge summary me data kis visit se bharta hai? Form upar ke "Visit:" dropdown me chuni visit (har Rx ek visit) se bharta hai: us Rx ki dawaiyan aur follow-up, usi din ki…
• Discharge summary me kiya badlav save kyun nahi hota? Discharge Summary form me jo bhi box badlo (diagnosis, procedure, dawai, instructions…) wo sirf usi print ke liye hota hai —…
• Discharge summary me save ki hui Date of Admission hatani ho ya error aaye to? "Date of Admission" ka box khaali kar do — saved date hat jaati hai, aur form dobara kholne par app ki apni nikali date…
• Dispensing Register (Schedule H) kahan hai aur entry kaise kare? Treatment → Pharmacy & Stock → Dispensing Register ("Dispensing Register (Legal)", D&C Rule 123 + Schedule K): "New Dispense"…
• Dispensing Register ka PDF kaise nikale? Treatment → Pharmacy & Stock → Dispensing Register → upar "From" / "To" date aur "Schedule" chuno → "Export PDF" → landscape…
• Dispensing Register ke upar wale number jaise Labels pending ka matlab? "Total entries" = ab tak ki saari entries (neeche "Since <saal>"). "Last 30 days" = 30 din ki chalu entries (neeche "Last…
• Dispensing Register ki galat entry kaise hataye (Void)? Treatment → Pharmacy & Stock → Dispensing Register → galat row ka "Void" → "Reason (required, auditable)" me kam se kam 6…
• Distributor se aayi dawai ka purchase bill pharmacy me kaise chadhaye? Treatment → Pharmacy & Stock → Pharmacy → Inventory → "New Purchase" (owner / admin): "📷 Scan Purchase Bill" se supplier,…
• Do branch hain to har branch ke alag Opening Hours kaise set kare? Setup → Settings → Clinic → Opening Hours → upar "Branch" dropdown me branch chuno (Primary ke aage "(Primary)") → us branch…
• Do keyword rule ek saath match ho to patient ko kaunsa jawab jaata hai? Sirf ek jawab jaata hai — jis ON rule ki "Priority (higher wins)" sabse zyada ho. Priority barabar ho to jo rule pehle bana…
• Do labs se same kaam karwate hain — kaunsa better hai kaise compare karu? Kuch hafte dono labs ko same type ka kaam do, har receive par rating aur har remake par redo flag lagao — phir Insights →…
• Do patient ke beech sterilization ka protocol kya hai — register me kya darj hota hai? Instrument: enzymatic soak → ultrasonic → autoclave (clinic ka default "Enzymatic soak + autoclave" hai). Surface disinfection…
• Do PC ke beech folder sharing kaise karu? Windows app me ORALZY menu → "Shared Folders…" → "Folder sharing" switch ON → "+ Share a folder" → folder chuno → naam do…
• Do X-ray side-by-side compare kaise kare? Mobile: Treatment → Imaging → X-rays & Photos → Radiographs screen → patient → "⇆ Compare" → do X-ray par tap (hare 1, 2…
• DOB nahi pata to patient ki sirf umar (Approx Age) kaise bhare? Step 1 ke "Date of Birth / Age" me: DOB pata ho to date chuno — umar khud "Age: X yrs" ban jaati hai; DOB na pata ho to "or"…
• Docs me rakha document patient ko kaise bheje? Docs (Documents) se file seedha patient ko bhejne ka button nahi hai, aur ye files patient ke app ya "🔗 Share Patient Portal"…
• Doctor ka calendar colour, commission % aur online booking kahan set kare? Team → Members → Directory → Staff Directory → "👨‍⚕️ Doctors" → doctor par "Edit" → "Calendar Colour" (colour chuno),…
• Doctor ka likha prescription (Rx) pharmacy se dispense kaise kare? Treatment → Pharmacy & Stock → Pharmacy → "Selling" → "Pending Rx (N)" → patient ke card par "Dispense". Cart Rx se bhar jaata…
• Doctor ka registration number (DCI / Reg. No.) kahan daale? Team → Members → Directory → Staff Directory → "👨‍⚕️ Doctors" → doctor ki row par "Edit" → "Reg. Number" khaane me number…
• Doctor ka signature aur seal kaise upload kare? Team → Members → Directory → Staff Directory → "👨‍⚕️ Doctors" → doctor par "Edit" → "✍️ Signature and Seal" me "+ Signature…
• Doctor ke likhe prescription ki dawai pharmacy se kaise de (dispense)? Treatment → Pharmacy & Stock → Pharmacy → Selling → "Pending Rx (N)": har parche par Medicine, Dosage, Duration, Instructions…
• Doctor ko deactivate ya wapas activate kaise kare? Team → Members → Directory → Staff Directory → "👨‍⚕️ Doctors" → row par "Deactivate" → "Deactivate <naam>? The name will stay…
• Doctor login me Calling Mode kyu nahi chalta? Calling Mode (aaj ki due follow-up calls) receptionist, assistant, staff, admin aur owner ke login ke liye hai. Doctor (aur…
• Doctor login se Calling Mode me note save kyu nahi hota? Calling Mode sirf owner, admin, receptionist, assistant aur staff role ke liye hai — doctor (aur auditor) login par "Save…
• Doctor login se kya kar sakte hain aur kya nahi? Doctor login: treatment plan, Mark Done, reprice, clinical / visit notes, case sheet, sittings, Rx edit — ye clinical kaam…
• Doctor Morning Brief aur AI Morning Huddle me kya farq hai? Dono Setup → Settings → Auto Messages me alag-alag hain. Doctor Morning Brief = owner / senior doctor ke liye seedha text…
• Doctor Morning Brief WhatsApp par nahi aaya, kyun? Setup → Settings → Auto Messages → Doctor Morning Brief kholo aur check karo: "✅ Enabled" on ho, har recipient ka phone…
• Doctor ne phone par dawa boli to verbal order register me kaise darj kare? Rx likhte waqt "Order source & pain score" section kholo → Order source me "🗣️ Verbal" ya "📞 Telephonic" → "Ordered by…
• Doctor ne phone par dawai batayi, verbal order Rx me kaise likhe? Rx editor me "Order source & pain score" section kholo → "🗣️ Verbal" ya "📞 Telephonic" chuno → "Ordered by (doctor)" aur…
• Doctor Productivity ka Revenue bill wala hai ya treatment wala? Treatment wala. "Staff & Doctors" → "Doctor Productivity" me Revenue = us doctor ke DONE treatments ki amount jinki done date…
• Doctor-wise performance ya leaderboard kahan dekhe? Performance Board me doctor-wise todh nahi hai — wo poori clinic ka din ka board hai. Doctor-wise kamai ke liye Insights →…
• Doctors list me "Success Rate" ka matlab kya hai? Team → Members → Directory → Staff Directory → "👨‍⚕️ Doctors" list ka "Success Rate" us doctor ke naam par darj treatment…
• Doctors master me naya doctor kaise jode? Team → Members → Directory → "👨‍⚕️ Doctors" toggle → "+ Add New Doctor" form → "Add Doctor". Naam, qualification, specialty,…
• Document par "v3" aur "revisions" ka matlab kya hai? "v3" = document ka abhi wala version number. Naya document v1 se shuru hota hai; har baar title ya text badal kar "Save" karne…
• Doosre PC se share hua folder is PC par kahan milega? Doosre PC ka shared folder is PC par apne aap user folder ke andar "ORALZY Shared\<folder ka naam>" me aata hai, aur Desktop…
• Drug list me "↺ Reset to defaults" dabane se kya hota hai? Drug Lists ke us tab ki SAARI rows mit jaati hain aur NABH ki default list dobara aa jaati hai. Popup poochta hai "Wipe ALL ……
• Drug Stock Register (In / Out) khud kaise bharta hai? NABH → NABH → NABH Hub → NABH Registers → "Drug Stock". Treatment → Pharmacy & Stock → Pharmacy me har purchase entry par har…
• Dunning Preview me ⏸ on-cooldown, over-daily-cap, opted-out ka matlab kya hai? Setup → Settings → Billing → Bill Settings (GST, UPI, bank) → "👁 Preview — who gets a message?" ki list me 📩 = kal 10:00 IST…
• Duplicate treatment merge galti se ho gaya, wapas kaise kare? Merge ka undo nahi hai — duplicate rows delete ho jaati hain aur unke links keeper par chale jaate hain. Galat treatment mil…
• Edit patient ka "Family ID" aur chart ka Family tab alag kyu hain? Do alag cheezein hain. Edit patient details ka "Family ID" (jaise FAM-001) + "Family relation" sirf ek purana label hai — web…
• Edit patient me 'Govt / TPA scheme patient?' option nahi dikh raha? Ye checkbox tabhi aata hai jab clinic me koi govt scheme on ho. RGHS apne aap on maana jata hai jab Setup → Settings →…
• Education share karne par patient ko WhatsApp par kya milta hai? Patient ko ek WhatsApp message jaata hai: upar clinic ka naam, phir "Hi <naam>, here's some helpful info: <item ka title>" aur…
• Ek A4 page par bill ki 2 copy (Original aur Duplicate) kaise chhape? Setup → Settings → Billing → Bill Settings (GST, UPI, bank) → "Bill copies per A4 sheet" → "Dental bill" me "2 Copies —…
• Ek baar login ke baad kitne din tak login bana rehta hai? Roz app chalate raho to login khud chalta rehta hai, baar-baar password nahi maangta — app chupchaap har ghante session naya…
• Ek branch se dusri branch me dawai / stock kaise bheje (Stock Transfer)? Treatment → Pharmacy & Stock → Pharmacy → "Inventory" → "Supply Chain" → "Stock Transfers" → "New Transfer" → "From branch"…
• Ek dawai ke saare batch aur unki expiry kaise dekhe? Owner / admin: Pharmacy → Inventory → "Supply Chain" → "Batches & Expiry" ("Within N days" badhao) — har batch ka Item, Batch,…
• Ek hi mobile number par family ke doosre member ko kaise register kare? Doosre member ka form normal bharo aur wahi number daalo → Save par "Already registered" aayega ("This number already belongs…
• Ek hi patient ki do-teen Patient Requests kyu dikh rahi hain? Har button tap ki alag row banti hai — patient ne do baar dabaya, ya do alag message (jaise reminder aur bill) par button…
• Ek hi patient No Show aur Cancelled dono list me kyu dikh raha hai? No-show mark hote hi wo appointment "Cancelled" bhi ho jaata hai (reason "Patient did not arrive (no-show)", "No-show (not…
• Ek hi smile design me retracted, lateral ya profile photo kaise jode? Design kholo → "🛠 AI tools (old editor)" → upar "Photo:" strip (Front, Smile close-up, Face rest, Analysis, Design,…
• Ek lab baar-baar remake de raha hai — data se kaise pakdu kaunsa lab kharab hai? Insights → Reports → All Reports → "Inventory & Lab" → "Lab Vendors" kholo (sirf owner/admin) — har lab ka health score…
• Ek saath kai appointments check-in ya cancel kaise kare? Today → Calendar me Ctrl / ⌘ / Shift dabakar appointments par click karo (ya right-click → "Add to selection") — neeche patti…
• Ek SOP print kaise kare clinic ke naam ke saath? SOP Editor me SOP kholo → "Print" (ya NABH → NABH → SOP Library → SOP card par printer icon / "📖 Open" → "Print"). Print…
• Ek supplier ka poora hisaab (khata) kaha dekhe? Alag supplier-khata page nahi hai. Baaki udhaar: Inventory → "Purchase History" ke "🧾 Supplier Dues (Udhaar)" box me har…
• Email kaise on karu — approval ka mail kyun nahi aaya? Kuch on nahi karna — ORALZY ke apne mailbox se clinic owner ke registered email par mail jaata hai (leave, patient detail…
• Emergency Box register me drugs count 0 aur expiry khaali kyun hai? Emergency box ki dawaiyon ki list abhi bani nahi hai, isliye "Drugs in the box list", "Expired / expiring within 30 days" aur…
• Emergency drug tray layout poster kaise print kare? NABH Hub → Advanced → "📚 Master Lists" → Drug Lists → "Emergency Drugs" → "🖨 Print tray layout": A4 Hindi-English sheet, har…
• EMI schedule print karke ya WhatsApp par patient ko de sakte hain kya? Abhi nahi — Payment Schedules me EMI ya Recurring schedule ka Print, PDF ya WhatsApp button nahi hai. Recurring se bane bill…
• Empanelment & Quota Tracker kya hai aur kaha milta hai? Billing → Insurance & RGHS → Empanelment → Empanelment & Quota (ya Billing → Bills → Billing Hub ka 'Empanelment & Quota…
• Empanelment certificate ya letter kaise upload kare aur khole? Billing → Insurance & RGHS → Empanelment → Profiles → us row ke Certificate column me 'Upload' → empanelment letter ka PDF ya…
• Empanelment Current Month me Cases MTD, Projection aur Health ka matlab? Current Month tab ('This month run-rate · all schemes') me har scheme ki row: Cases MTD = is mahine (1 tarikh se aaj tak) bane…
• Empanelment History me pichhle mahine ka claim hisaab kaise dekhe? Billing → Insurance & RGHS → Empanelment → 'History' → upar mahina chuno (pehle se pichhla mahina) → 'Refresh'. Har Active…
• Empanelment ki 'Find eligible' list me kaun se patients aate hain? 'Find eligible' pichhle 30 din ke wo patients dhoondhta hai jinka treatment plan hua ya appointment bani, aur jinke treatment…
• Empanelment me Monthly target aur Monthly cap ka matlab kya hai? Monthly target ₹ = mahine me kam se kam itne ka claim karna hai (farsh) — projection target ke 70% se neeche ho to Current…
• Empanelment me save, add ya seed par 'Forbidden: insufficient role' kyu aata hai? Empanelment ke profile badalne wale kaam sirf owner / admin kar sakte hain: 'Add scheme' (Create), ✏️ edit ka ✓ save,…
• Empanelment profile delete kaise kare, galti se delete ho gaya to? Billing → Insurance & RGHS → Empanelment → Profiles → row ka laal 🗑 → 'Delete this empanelment profile? This cannot be…
• Empanelment se eligible patients ko recall message kaise bheje? Billing → Insurance & RGHS → Empanelment → 'Current Month' → scheme ki row me 'Find eligible' → neeche 'Eligible patients ·…
• Empanelment tracker me naya scheme ya TPA kaise jode? Billing → Insurance & RGHS → Empanelment → Profiles → 'Add scheme' → 'Add empanelment scheme' popup: Scheme key (chhota,…
• Enable Dunning Sequences on karne se patients ko kya-kya message jaata hai? Setup → Settings → Billing → Bill Settings (GST, UPI, bank) → "🔔 Dunning Sequences" → "Enable Dunning Sequences" (default…
• Endo (RCT) Cases register kaise bharta hai? RCT / re-RCT / pulpectomy / pulpotomy / apexification naam wala treatment Mark Done hote hi NABH → NABH → NABH Hub → NABH…
• Equipment Breakdown & Downtime register me entry kaise kare? Is register ki NABH Registers me abhi apni tile nahi hai, isliye "+ Entry" se nahi banti. Owner / admin: NABH → NABH → NABH…
• Equipment Calibration register kaise bhare? NABH → NABH → NABH Hub → NABH Registers → "Calibration" → row par "Fill" ya "+ Entry": Calibrated on, Equipment, Serial…
• Equipment Maintenance ki breakdown ya calibration entry NABH register me kahan jaati hai? Treatment → Pharmacy & Stock → Equipment → Equipment Maintenance me "+ Log service" (koi bhi Type — Preventive, Calibration,…
• Equipment service log karne se NABH Preventive Maintenance Register bharta hai kya? Haan. Equipment Maintenance me har "+ Log service" ke baad NABH ke "Preventive Maintenance Register" me apne aap ek row banti…
• ER box ka stock photo se kaise bharu (batch, expiry)? NABH → NABH Hub → Drug Lists → "Emergency Drugs" tab hi ER box hai. "📷 Photo se jodo" dabao, dawa ki strip / vial ka label…
• ER Box Restock register ki row kab banti hai aur kaise band kare? Jab emergency wala treatment done ho (naam ya note me emergency, syncope, collapse, cardiac, faint, anaphylaxis, arrest, ER)…
• Evidence Binder PDF ("Download Inspector Package PDF") me kya hota hai? NABH → NABH → NABH Hub → "🚀 Auto-Pilot" → "🎯 Inspector Mode" card → "📦 Download Inspector Package PDF" ek hi PDF (NABH…
• Expense save ya delete karte waqt PIN kyu maangta hai? Clinic owner ne Action Guard chalu karke "Add expense" ya "Delete expense" par verification lagaya hai. "Enter your PIN" box…
• Expenses & Payments report me Net Cash kaise banta hai? Insights → Reports → "Money" → "Expenses & Payments": "Total Receipts" = range me patients se aaye payment (refund chhod kar),…
• Expenses ki list print ya Excel me kaise nikale? Expenses page par print / Excel ka button nahi hai. Owner / admin Insights → Reports → Money → "Expenses & Payments" kholein,…
• Expenses page ka profit Reports ya Books ke P&L se alag kyu hai? Expenses page ka "Profit & Loss" ek seedha andaza hai: range ke saare bills (estimate, draft, cancelled bhi) "Revenue…
• Extraction ya implant add karte waqt blood thinner (bleeding risk) warning kyu aati hai? Patient ki chalu dawaiyon me blood thinner (Ecosprin, Clopidogrel, Warfarin…) ya bisphosphonate / denosumab ho aur drawer me…
• Extraction ya surgery se pehle WHO surgical safety checklist kaise bhare? NABH → NABH → Patient Safety → "+ Surgical Checklist": Patient, Date, Tooth / Site (jaise 16), Procedure, Operating Dentist →…
• Face mismatch email ke Verify / Reject link se punch kaise check kare? Jab punch ki pehchaan pakki nahi hoti, clinic owner ke email par mail aata hai jisme selfie aur "✓ Verify / ✗ Reject — right…
• Face Review tab par "This tab is for the owner / admin only" kyu aata hai? ⚠ Face Review me saathiyon ki selfie, punch time aur location hoti hai, aur yahan "proxy punch" ka faisla hota hai — isliye ye…
• Facility Inspection me "Replacement evaluation" row khud kyun aa gayi? Jab NABH Registers → "PMS" me "+ Entry" se kisi machine ki entry save hoti hai aur pichhle 60 din me usi "Equipment name" ki 3…
• Facility round ki weekly checklist kahan hai? Register "Weekly Facility Round Checklist" (FMS.1.c): har Monday 10:00 doctor ke naam ek row khud banti hai, 15 lines ok / not…
• Fail hua message patient ko dobara kaise bheje? Web chart ke "Messages" me retry ka button nahi hai — pehle wajah theek karo, phir ⋯ (More actions) → "WhatsApp patient" se…
• Family Card expire hone se pehle WhatsApp reminder kaise chalu kare? Setup → Settings → Auto Messages → Patient Messages (on/off) → "Family Health Card renewal nudge + auto-charge receipts" ON…
• Family ke log same phone ki wajah se duplicate list me aa rahe hain, kya kare? "Same phone number" cluster me ek hi mobile number wale sab patient aate hain — pati-patni, maa aur bete bhi. Ye alag log hain…
• Family se galat member kaise hataye (unlink)? Mobile: patient → Family Card tab (naam ke neeche 👨‍👩‍👧 chip ya Profile → Family Health Card → "Open Family Tab") → Members…
• Feature add-on ka hissa hai aur menu me nahi dikhta, kaise le? Plan = Core + add-ons. Kuch cheezein add-on me hain: Pharmacy & Inventory · Lab · NABH Compliance · Govt Schemes & Insurance ·…
• Field / Marketing staff ka tick kya karta hai? Team → Members → Directory → Staff Directory → Add / Edit → "Field / Marketing staff — works outside the clinic" tick →…
• Field / marketing staff ke visit photo kahan dekhe? Team → Attendance → Today → "🏃 Field Visits" tab: date chuno → har visit ka card — photo, staff naam, party, 📞 mobile, note,…
• Find Duplicates kis basis par duplicate patient pakadta hai? Patient Care → Patients → Find Duplicates khulte hi clinic ke saare patients scan hote hain aur teen niyam par cluster banta…
• Fire extinguisher ki checking aur refill kahan record kare? Alag fire extinguisher register nahi hai. Har hafte "Weekly Facility Round" ki line "Fire extinguishers in date & pressure ok,…
• Fire poster kaise banau? Posters me do fire sheet: "Fire Response — RACE & PASS" (aag lage to pehle minute me kya, extinguisher kaise, Code Red,…
• Fire, equipment aur facility safety ke NABH register kaun kaun se hain? NABH → NABH → NABH Hub → NABH Registers me facility / safety ke ye register hain: "Mock Drill" (har 2 mahine), "Weekly…
• Fitting ke baad crown toot gaya ya theek nahi, "↻ Redo" se remake kaise banaye? Treatment → Lab → Lab Cases → Lab Orders me Received ya Delivered case ki row par "↻ Redo" dabao → "Why" me wajah chuno → "Who…
• Floor directory me Hindi naam apne aap kaise aaye? NABH Hub → Advanced → "👥 Team & Governance" → Personnel → "🏢 Floor Directory": "Auto-Hindi" (default on) — English naam likh…
• Floor par check-in queue aur chairs kaun chala sakta hai, receptionist kar sakta hai? Haan. Today → Mission Control → Floor ke kaam — "Call in", "Ack", "Done", "✕", chair "Cleaning" / "Free" / "Mark ready", "+…
• Floor par Patient flow ke stage Booked, Checked in, Waiting, Billing ka matlab kya hai? Today → Mission Control → Floor → "Patient flow" aaj ke patients ko 8 khaano me ginta hai: Booked (appointment bani),…
• Floor par Wait list kya hai, kahan se patient add kare? Today → Mission Control → Floor ke neeche "Wait list" card me "Show" dabao — clinic ki wait list (jo patient pehle slot chahte…
• Focus Blocks untick kiya phir bhi case sheet me Endo / Implant block kyun chhapa? Smart template me "Specialty Focus Blocks (Endo / Surgical / Implant / etc.)" tick sirf upar wali "Auto-detected focus" patti…
• Follow-up ka kaam ho gaya to done kaise kare, saare follow-up kahan dikhte hain? Chart sidebar ke "Follow-ups" card me us line ke aage hara "Done" dabao — "✓ Done: <task>" aata hai aur wo card se hat jaata…
• Forgot Password OTP ke liye staff ka mobile number kaha bhare? Setup → Admin → Security → "Staff Contact" tab → staff ki row par "Edit" → "Mobile (with country code)" (jaise +9198XXXXXXXX),…
• Form me {{patient.name}} jaise tokens kya hain? Token = jagah jo patient ke liye form kholte / print karte waqt apne aap bhar jaati hai. Editor me Heading, Rich paragraph ya…
• Form me Required aur Auto-attach to new patients kaam kyun nahi karta? Abhi dono sirf nishaan hain: "Required" field ke aage * lagta hai par khaali chhodne par bhi form save ho jaata hai;…
• Franchise P&L ke Monthly KPIs per Branch me ARPU kya hai? Insights → Reports → Branches → Franchise P&L ke neeche "Monthly KPIs per Branch" table: "Revenue" column yahan asal me us…
• Franchise P&L me (Unassigned) row kya hai? Insights → Reports → Branches → Franchise P&L ki "(Unassigned)" line me wo paisa, kharcha, patient aur appointment aate hain…
• Franchise P&L me Revenue, Collected, Pending, Net Profit kaise banta hai? Insights → Reports → Branches → Franchise P&L, upar mahina chuno: "Revenue" = us mahine ke jaari bills − credit notes;…
• Franchise P&L mobile app me kaise dekhe? Mobile menu → Insights → Reports → Branches → Franchise P&L. Upar pichhle 6 mahine ke chip (jaise 2026-10) me se mahina chuno;…
• Fraud Detection kaun chala sakta hai aur "Scan failed" kyun aata hai? Fraud Detection scan sirf owner aur admin chala sakte hain. Doctor, receptionist ya baaki staff kholein to "Scan failed:…
• Fraud Detection me "patients registered but never billed/treated" ka kya matlab? Ye "phantom patients" alert hai: 30 din se purane wo registration jinka aaj tak koi treatment, bill ya payment nahi bana. 20…
• Galat AI X-ray analysis kaise delete kare? Setup → Plan & Help → My Plan → Premium → "AI Imaging" → us analysis card ke upar laal 🗑 icon → "Delete analysis?" par…
• Galat bhara hua form (submission) kaise delete kare? Setup → Settings → Clinical → Custom Forms → "Filled forms" → row ke dustbin → "Delete this submission?" confirm. Ya patient…
• Galat ceph X-ray upload ho gaya, delete kaise kare? Ceph screen par delete ka koi button nahi hai — na web par, na mobile par. "+ New analysis" dabakar sahi X-ray dobara upload…
• Galat insurance claim edit ya delete kaise kare? Abhi Insurance page par claim ka amount, policy number ya patient badalne ka aur claim delete / cancel karne ka koi button…
• Galat insurance policy kaise hataye, Reactivate kya hai? Pre-Auth Verify me policy band (deactivate) ya delete karne ka button abhi nahi hai — galat details 'Edit' karke theek karo…
• Galat lab bill ban gaya, use edit ya delete kaise kare? App me lab bill delete karne ka button nahi hai, aur save hone ke baad lines ka rate dobara type nahi hota. Jo kar sakte ho:…
• Galat lab chun li, lab order ki lab kaise badle? Jis order par lab lag chuki hai uski lab badalne ka button web ya mobile par nahi hai. Order abhi Pending (draft) hai to…
• Galat outcome save ho gaya, edit ya delete kaise kare? Treatment → Clinical → Quality → Treatment Outcomes → "📋 All Outcomes" → us row ka "Edit" → badlav karo → "Update". Hatana ho…
• Galat preset chip add ho gaya to kaise hataye ya sudhare? Setup → Settings → Clinical → Clinical & Rx Presets → us chip ke laal "×" par click → confirm "Delete "…" from the list?" →…
• Galat purchase entry ho gayi to edit ya delete kaise kare? "Purchase History" me kisi bill ko edit ya delete karne ka button nahi hai. Stock galat chadha ho to Inventory → "Stock" me us…
• Galat referral ko Reject ya delete kaise kare? Patient Care → Referrals me us row par "Reject" dabao (Pending, Registered ya Qualified par dikhta hai) — status "Rejected" ho…
• Galat register entry delete kaise kare? Sirf owner/admin: row ke right me laal 🗑 icon → "Delete entry?" → OK. Delete sirf tab hoti hai jab row abhi kisi ne…
• Galat regularization approve ho gaya, ab wapas kaise kare? Approved request ko wapas pending / reject karne ka button nahi hai. Us din ka record Team → Attendance → Today → date chuno →…
• Galat treatment ka consent list me aa gaya, use kaise hataye? Consent form ko app se delete ya edit karne ka koi button nahi hai — Consent Forms list me sirf "WhatsApp" aur "Print" hain.…
• Galti se 'Treatment complete' dab gaya, course dobara kaise khole? Band course dobara nahi khulta. "Treatment complete" ya "Close course as stopped" ke baad done row se "🔄 Sitting" button hat…
• Galti se "Received" ya "Delivered" dab gaya, wapas kaise kare? Lab Orders me status peeche le jaane (Received → Sent, Delivered → Received) ka koi button nahi hai — na web par, na mobile…
• Galti se appointment cancel ho gaya, wapas kaise laaye? Naye calendar me cancelled appointment par sirf "Chart" button bachta hai — undo nahi, aur use drag bhi nahi kar sakte. Sabse…
• Galti se appointment drag ho gaya, purane time par wapas kaise laaye? Move hote hi neeche toast aata hai "<naam>: purana → naya · ⌘Z to undo". Turant ⌘Z (Mac) / Ctrl+Z (Windows) dabao —…
• Galti se appointment ka status aage badh gaya, wapas kaise kare? Naye calendar ke card me sirf aage ke buttons hain (Check in → Start → Complete), peeche ka nahi. Wapas karne ke liye toolbar…
• Galti se Hold ya Inactive kar diya, messages wapas kaise chalu kare? Patient Connect → WhatsApp → WhatsApp Contacts → number search karo → row par "▶ Make active". Us number par turant messages…
• Galti se patient ko galat message chala gaya, ab kya kare? App se bheja message wapas (unsend) nahi hota, aur Sent Log me row delete ya edit karne ka option bhi nahi — Sent Log sirf…
• Galti se sitting save ho gayi, aakhri sitting kaise hataye? Owner / admin login se done row ka "🔄 Sitting" kholo → "Sittings done" list ke neeche "↩ Remove last sitting (wrong entry)" →…
• Galti se SOP sign ho gaya ya "Sign all" daba diya to undo kaise kare? App me sign-off hatane ka koi button nahi hai — na staff ke liye, na owner ke liye. Har sign ek dated record hai ki aapne us…
• Galti se TeleMed enable ho gaya, band ya hatayein kaise? Telemedicine page par TeleMed band (disable) karne ka koi button nahi hai. Kuch karne ki zaroorat nahi — link sirf tab kaam…
• Generator, inverter ya UPS power backup ka record kahan rakhe? Alag power backup register nahi hai. Generator / inverter / UPS ko Treatment → Pharmacy & Stock → Equipment → Equipment…
• Google Drive disconnect ya dusra Google account kaise lagaye? Setup → Integrations → Google Drive → "Disconnect" → "Disconnect Google Drive?" confirm. Phir "Connect with Google Drive"…
• Google Drive kaise connect kare taaki patient files wahan bhi save hon? Setup → Integrations → Google Drive → "Connect with Google Drive" → khule popup me clinic ke apne Google account se login →…
• Google ya Gmail account se login ho sakta hai kya? Nahi. ORALZY me "Sign in with Google" ka button nahi hai. Login ke raste: Username / email + Password ("Sign In"), "📱 Sign in…
• Govt scheme claim ke status draft, submitted, approved, paid ka matlab? Govt Schemes → 'Claims' me har claim ka status: draft (bana, abhi bheja nahi) → submitted (scheme ko bhej diya, reference…
• Govt Schemes (PMJAY, CGHS, RGHS) page kaha hai aur isme kya hota hai? Billing → Insurance & RGHS → Govt Schemes → Govt Schemes & RGHS kholo — Insurance page ka '🏛️ Govt Schemes' tab khulta hai…
• Govt Schemes claim galat ban gaya ya galti se aage badh gaya, ab kya kare? Govt Schemes page par claim ko edit, delete ya pichhle status par wapas karne ka button nahi hai. Galat 'draft' ko waise hi…
• Govt Schemes claim ka print, PDF ya document attach kaise kare? Govt Schemes page par claim ka print, PDF, Excel ya photo / document attach karne ka koi button nahi hai — ye sirf claim ka…
• Govt Schemes ke claims aur Scheme A/c me kya farak hai? Govt Schemes → Claims ek alag register hai jahan PMJAY / CGHS / RGHS claim ka status (draft → submitted → approved → paid)…
• Govt Schemes list me Empanelled 'No' kyu dikh raha, Yes kaise kare? Govt Schemes → 'Schemes' list ka 'Empanelled' column page se badla nahi ja sakta — 'Load …' ya 'Add Scheme' se bani har scheme…
• Govt Schemes me claim kaun bana sakta hai, approve ya paid kaun kare? Govt Schemes page par role ki koi rok nahi hai — jo bhi staff login ye page khol sake (receptionist, doctor, accountant,…
• Govt Schemes me PMJAY, CGHS, RGHS, ECHS, ESI scheme kaise jode? Billing → Insurance & RGHS → Govt Schemes → 'Schemes' → 'Load PMJAY / CGHS / RGHS / ECHS / ESI' dabao — paanchon scheme ek…
• GRN banaya par dawai ka stock kyu nahi badha? Sabse aam wajah: GRN abhi "draft" hai. Web par "Save" ke baad "Save draft — Post now to commit stock?" par Cancel dabaya, ya…
• GRN me Qty, Short aur Damaged column ka matlab kya hai? Qty = jitna maal stock me jodna hai — post par poora Qty batch aur stock me judta hai. Damaged sirf record hai: wo stock se…
• Groups ya Tags list se galat naam kaise hataye ya sudhare? Owner/admin: Setup → Settings → Clinic → Groups, Tags & Lists → us chip ke laal "×" par click → "Delete "…" from the list?"…
• Groups, Tags aur medical history ke options kahan banaye? Setup → Settings → Clinic → Groups, Tags & Lists: chhe list — Groups, Tags (#tag), Medical History Options, Dental History…
• Growth & Communication hub ki reports kya batati hain? Insights → Reports → All Reports → "Growth & Communication": "WhatsApp Delivery" (bheje gaye, delivered, read, failed,…
• GST report CA ko kaise bheju? Insights → Reports → Money → "GST Report" (ya Tax & Compliance → "GST Report (Patient-wise)") — period chip chuno, "Excel for…
• GST Report me RGHS patient ka implant General me kyu gina? General vs RGHS har treatment LINE par tay hota hai, patient par nahi — RGHS account par bana bill RGHS; RGHS patient ka wo…
• Hand hygiene audit kaise bharu? Register "Hand Hygiene Audit (WHO)" me WHO ka "SAVE LIVES" Observation Form hi hai: "+ Prof.cat column" (nurse / DA / doctor /…
• Hand Hygiene audit me koi miss hua to kya kya bharna padta hai? Form me ek bhi "Missed" aaya to chaar khane zaroori ho jaate hain, har ek par tap-chips: "Why was it missed" (In a hurry /…
• Hand Hygiene audit register jaldi (1 tap me) kaise bhare? NABH → NABH → NABH Hub → NABH Registers → "Hand Hygiene Audit (WHO)" → "+ Entry". Column me jis staff ko dekh rahe ho uska…
• Hand hygiene compliance 85% se kam aaye to register me kya bharna padta hai? Compliance % khud nikalta hai. 85% se kam ho to "Action taken on non-compliance" zaroori hai — chips: Re-training scheduled,…
• Har bill alag printer par aur Rx alag printer par kaise jaaye? Windows app ki print window har document type (Invoice, Prescription…) ki settings alag yaad rakhti hai. Bill print karte waqt…
• Har booking par Task Board me 'Pre-treatment prep' task kyun ban jaata hai? Ye app khud karta hai: har nayi booking ke saath Today → Tasks → Task Board par "Pre-treatment prep — <patient ka naam>" naam…
• Har branch ke liye alag UHID series ya prefix ho sakta hai kya? Nahi. Poore clinic account (saari branches) ka ek hi UHID counter aur ek hi prefix hota hai — kisi bhi branch me register hua…
• Har hafte ya har mahine repeat hone wala recurring task kaise banaye? Today → Tasks → "New task" → "Make this a recurring task" tick karo → Frequency: Daily / Weekly / Monthly; Weekly me "Day of…
• Header ka 🔔 Alerts (Smart Alerts) kya hai, kaun se alert aate hain? Header → 🔔 Alerts = "Smart Alerts" list: clinic ki wo cheezein jin par dhyaan chahiye. Roz subah 07:00 IST apne aap scan: Low…
• Header ka Branch dropdown kya karta hai, branch switch kaise kare? Web me upar header par "Branch" ke saamne dropdown se branch chuno (Primary ke aage ★). Iske baad is computer se bani nayi…
• Header note aur Footer note bill par kahan chhapte hain? Setup → Settings → Billing → Bill Settings (GST, UPI, bank) ka "Footer note (invoice bottom)" sirf "Orange QR" bill design ke…
• Help page me koi topic kaise dhundhe? Setup → Plan & Help → Help → upar "Search all help topics..." me shabd likho — saare topic me se match aate hain ("N results…
• High-Risk + LASA register khaali kyun hai aur kaise bharta hai? Ye register pharmacy ki bikri se khud bharta hai — sirf un dawaiyon par jo high-risk / LASA hon. Khaali hai to koi dawa mark…
• Hindi me WhatsApp template kaise banaye? Editor ke "Language" me English, Hindi ya English (US) chuno — jis bhasha me Message likha hai wahi. Ek template ki ek hi…
• Home screen widget kaise banaye aur usme kya dikhana hai kaise chune? Mobile: My Account → Home Screen Widgets → "NEW WIDGET" me size chuno (Small 2 × 2, Medium 4 × 2, Large 4 × 4) → editor me…
• Housekeeping Audit, Peer Review, Crash Cart Check, Stock Verification register kya hain? Sep 2026 me assessor ki NC ke liye registers: Housekeeping Effectiveness Audit (weekly, Monday 11:00, admin — 7 parameter,…
• Housekeeping Effectiveness Audit ka score kaise nikalta hai, sab ok ka 1 tap kyun nahi? 7 lines me har ek par ok / not ok / NA chuno — "Effectiveness score (%)" = ok ÷ (ok + not ok) × 100, NA ginti me nahi. Score…
• Hub ke andar upar tabs aur sub-tabs wali line kaise kaam karti hai? Header ke neeche pehli line = us hub ke tabs (jaise Billing: Bills · Day End · Pending Payments …). Doosri line = chune hue…
• Huddle ka time badalna ho to kahan se badlu? Setup → Settings → Auto Messages → "AI Morning Huddle" me "Send at hour (IST 24h)" se ghanta chuno (5 se 12, default 9) aur…
• Huddle ke Talking Points tick kiye the, refresh ke baad hat gaye? Haan, Today → Huddle ke "Talking Points" ke tick sirf usi waqt screen par rehte hain (upar % progress dikhata hai) — kahin…
• Huddle ki briefing print ya share kaise kare? Web: Today → Huddle → "Print Briefing" — A4 page banta hai jisme KPIs, kal ka snapshot, aaj ke appointments, high-risk,…
• Huddle me "Treatment plan opportunities" kya hai aur kaise use kare? Today → Huddle → "Treatment plan opportunities" me 5 sabse haal me update hue treatment plan (Draft ya Presented) dikhte hain…
• Huddle me sections ka tick hataya phir bhi wo hissa aa raha hai? Haan, abhi aisa hi hai. Setup → Settings → Auto Messages → AI Morning Huddle ke "Sections to include in WA body" me sirf "🧠…
• Huddle message me Dunn tap karne se kya hota hai? AI Morning Huddle ke "Take action" menu me "🔔 Dunn <patient>" tap karne se us purane baaki bill ki dues reminder sequence…
• Huddle Notes kaise likhe aur purane notes kaha dekhe? Today → Huddle me header ka "Notes" button ya neeche "Add Huddle Notes" dabao → box me meeting ki baatein likho → "Save Notes"…
• Hum fumigation abhi bhi karte hain, Fumigation register wapas kaise chalu kare? NABH Registers ke left list me neeche "N retired — …" par tap karo — "Operatory Fumigation Register" ka tile wapas dikhega, "+…
• Image Size Reducer se chhoti ki photo patient ke record me judti hai kya? Nahi. Image Size Reducer sirf aapke computer / phone par photo chhoti karta hai — web par "Download compressed image" se…
• Imaging Bridge band kaise kare, band karne se kya hota hai? Setup → Integrations → Imaging Bridge (ORALINK) → "Bridge enabled" ka tick hatao. Toast aata hai "Bridge OFF — uploads…
• Imaging Bridge ki Bridge Key kaise copy kare ya rotate kare? Setup → Integrations → Imaging Bridge (ORALINK) → "Bridge enabled" ON hone par "Bridge Key" dikhti hai (beech ka hissa…
• Imaging Bridge settings kaun khol sakta hai, menu me kyun nahi dikhta? Setup → Integrations → Imaging Bridge (ORALINK), X-ray AI Overlay aur Voice Dictation Languages — teeno owner / admin wale…
• Implant jaisa naya claim photo protocol kaise banaye? Setup → Settings → Clinical → Claim Photo Protocols → "＋ Add protocol" → naam likho (jaise "Implant") → teen step ke saath…
• Implant stock kaise rakhe, expiry aur kam stock kaise pata chale? Treatment → Pharmacy & Stock → Clinic Stock → "🔩 Implant Stock" → "+ Add / Scan" (box ka sticker padhta hai): Brand, System,…
• Import se duplicate patient ban gaye, ab kya kare? Data Migration aur Bulk Import pehle se maujood patient ko bharose se nahi pehchante — wahi file dobara chadhane par patient…
• Impression bus se bheja tha, lab bolta hai parcel mila hi nahi — kahan gaya? Case ke Transit record me bus ka naam, driver ka number aur parcel photo hota hai — driver ko seedha call karo. Mil na paye to…
• INACTIVE supplier ko wapas active kaise kare? App me INACTIVE supplier ko dobara active karne ka button abhi nahi hai (na web, na mobile). INACTIVE supplier PO aur GRN ke…
• Inbox ke message par 📢 Campaign, 🤖 Auto-reply ya 📱 label ka matlab kya hai? Chat ke bubble ke upar chhota label batata hai message kahan se aaya: "📢 Campaign: <naam>" = WhatsApp campaign se gaya; "🤖…
• Inbox me 🧪 Simulate dabane par 'Failed' kyun aata hai? "🧪 Simulate" (mobile par flask wala button) sirf testing ke liye nakli patient message banane ka tool tha. Live clinic par ye…
• Inbox me chat ko Close ya Snooze karne se kya hota hai? Chat kholo → upar right "Open" / "Snooze" / "Close". Ye sirf inbox list ka label hai: patient ko kuch nahi jaata aur uske…
• Inbox me patient ke naam ki jagah sirf number kyun dikhta hai? Live Inbox chat ka naam patient ki file se leta hai — mobile number milakar. Number kisi patient se na mile to WhatsApp…
• Incentive rule badalne se pehle staff ka kitna payout banega, ye kaise dekhe? Team → Members → HR Setup → HR Masters → "Incentive Simulator": Month chuno → "Simulate (current rules)". Rules ki table me…
• Incident ka CAPA status Open se Closed kaise kare? NABH Hub → SOP Sign-Off → "Incident Reports" tab me har incident card ke right side dropdown se status chuno: Open →…
• Incident ka root cause aur CAPA AI se kaise bharwaye? Incident Reports → "Report New Incident" me pehle Title (aur Description) likho → "CAPA Plan" ke saamne "✨ Suggest CAPA with…
• Incident report Compliance Logs ke Adverse Events me kaise dikhta hai? Incident Reports se submit hui har report apne aap ek adverse event bhi banati hai (Compliance Logs → Adverse Events me…
• Incident report galat bhar di to edit ya delete kaise kare? NABH Hub → SOP Sign-Off → "Incident Reports" me report ki details edit ya delete karne ka koi button nahi hai — har card par…
• Infection control ke registers kab aur kis staff ko aate hain? Standard schedule: roz — 08:00 Housekeeping Duty Roster, 08:30 Daily Facility Cleaning, 08:45 Class 6 / TST (nurse), 09:00…
• Inspection Mode me "Nothing recorded", "Waiting on you" jaise status ka matlab kya hai? Inspection Mode ke Readiness view me har NABH element ka ek status: "Nothing recorded" (kuch bhi nahi), "Waiting on you"…
• Inspection Mode me "Waiting on you" wali row kaise poori kare? "Waiting on you" row ke "What to do" khaane me ek dropdown aata hai — usme sahi option chuno, wahi turant clinic settings me…
• Inspection Mode me Timeline aur Map view kya dikhate hain? Inspection Mode me "🕒 Timeline" chuno period ki har register entry din-wise, time ke saath: Created, Captured, Corrected,…
• Inspection Mode se "Inspection package" print kaise kare? Inspection Mode me period chuno (Last 30 days / 90 days / 6 months / 1 year) → "🖨️ Inspection package" → nayi window me "NABH…
• Inspector Mode me "Not inspector-ready yet" kyun likha aa raha hai? NABH → NABH → NABH Hub → "🚀 Auto-Pilot" → "🎯 Inspector Mode" card tabhi "You are ready" bolta hai jab chaaron baat sach hon:…
• Inspector Package page par "Retention audit" kya batata hai? Inspector Package page ke neeche "Retention audit" padhne-bhar ka hissa hai: Dispensing register, Bills, Hand-hygiene audits,…
• Inspector Package ya NABH bundle WhatsApp / email par kaise bheje? Web par app seedha bhejta nahi — "Download ZIP" se file computer me aati hai, phir khud email ya WhatsApp Web me attach karke…
• Inspector Package ZIP kaise download kare aur usme kya hota hai? NABH → NABH → NABH Hub → Inspector Package → "Report period" me From / To chuno (default pichhle 90 din) → "Download ZIP". ZIP…
• Instructions Library me instruction edit ya delete kaise kare? Web: Setup → Settings → Clinical → Instructions Library me sirf delete hai — line ke "×" → "Delete" confirm. Web par edit…
• Instructions Library me post-treatment instructions kaise jode? Setup → Settings → Clinical → Instructions Library ("📋 Post-Treatment Instructions Library"): instruction likho (jaise "Soft…
• Instrument Cleaning Log ki row kab banti hai aur kaise bhare? Jis din koi surgical type ka treatment done hota hai (extraction, RCT, implant, scaling, flap, suture, biopsy…), "Instrument…
• Instrument Cleaning Log me Reprocessed by khaali kyun hai? Instrument Cleaning Log me "Reprocessed by" sirf us din ki pass hui autoclave cycle ke operator se bharta hai, ya koi khud…
• Insurance claim kaun bana ya settle kar sakta hai, receptionist bhi? Haan — Insurance page par claim banana, status (Submit / Settle / Deny) badalna, company aur policy jodna / edit karna,…
• Insurance claim ke status draft, submitted, under-review, settled, denied ka matlab? Billing → Insurance & RGHS → Insurance → Claims tab me: draft = claim bana hai, aage nahi badha; submitted = TPA ko bhej diya…
• Insurance claim ko Submit, Under Review, Settle ya Deny kaise kare? Billing → Insurance & RGHS → Insurance → Claims tab → claim ki row ke Actions: draft par 'Submit', submitted par 'Under…
• Insurance claims ki list print ya Excel me kaise nikale? Insurance page par print / export button nahi hai. Owner / admin: Insights → Reports → All Reports → 'Receivables & Payables'…
• Insurance company / TPA se kitna paisa aana baaki hai, Per-TPA me kaise dekhe? Billing → Pending Payments → AI Recovery → "Per-TPA": har TPA / company ki row — Pending Claims, Total Pending, Avg Days, Last…
• Insurance company ko list se kaise hataye ya deactivate kare? Web par 'Insurance Companies' tab me sirf 'Edit' hai, hatane ka button nahi. Mobile app me: Billing → Bills → Billing Hub →…
• Intake form me apne sawal jod ya hata sakte hain kya? Nahi. Patient Intake Forms ka form sab clinics ke liye ek jaisa hai — Personal, Medical history, Dental history aur Consent ke…
• Intake form me patient kya kya bharta hai? Link kholte hi clinic ke naam ke neeche "Pre-visit medical history form" aata hai, 4 hisse: Personal (Full name*, Mobile*,…
• Interactive Flow (WhatsApp form) ka naya draft kaise banaye? Patient Connect → WhatsApp → Interactive Flows → "+ New Interactive Flow": "Flow name", category (APPOINTMENT_BOOKING,…
• Interactive Flow card par draft aur published ka matlab kya hai? "draft" (peela badge) = flow ORALZY me save hai par Meta par live nahi — card par "Edit" aur "📤 Publish" dikhte hain.…
• Interactive Flow delete kaise kare? Patient Connect → WhatsApp → Interactive Flows → flow card par "Delete" → confirm. Published flow ke confirm me likha aata hai…
• Interactive Flow kaun bana sakta hai aur kaun bhej sakta hai? Banana, "Edit", "📤 Publish" aur "Delete" sirf owner / admin. "📨 Send to patient" owner, admin, receptionist aur doctor kar…
• Interactive Flow ke liye clinic ka apna WhatsApp number zaroori hai kya? Haan. Flow sirf clinic ke apne WhatsApp (Meta) account par publish hota hai — number na juda ho to Publish par 'First connect…
• Interactive Flow, Lead Form aur Chatbot Flow me kya fark hai? Interactive Flow = WhatsApp chat ke andar khulne wala Meta form (date, dropdown, button) — owner / admin JSON se banate aur…
• Inventory item ka QR label sticker kaise print kare? Ye sirf mobile app me hai: Clinic Inventory → item card par "Print Label" → "Item Label" me QR dikhega → "Print". Kai items ka…
• iPhone par ORALZY kaise chalaye? oralzy.com/downloads par abhi sirf Android ka APK hai, iPhone ke liye download wahan nahi hai. iPhone par Safari / Chrome me…
• Is mahine kitna discount diya, report me kaise dekhe? Insights → Reports → "Money" → "P&L Statement" (From / To = mahina) → "Discounts" tile; ya "Sales & Returns" ka "Total…
• Is mahine kitne naye patient aaye, report kaise dekhe? Insights → Reports → All Reports → "Patient Intelligence" → "New (Period)". From aur To date chuno → "🔄 Refresh". Upar count…
• Is mahine kitne patient aur kitna collection aa sakta hai (Clinic Forecast)? Insights → Clinic Health → Owner View → "Forecast" ("🔮 Clinic Forecast β"): pichhle data se is mahine ka billing, collection,…
• Is mahine kitne treatment done hue, report kahan hai? Insights → Reports → All Reports → "Clinical" → "Treatments Done". From / To chuno (date badalte hi report dobara load hoti…
• Jis staff ka login nahi hai use Action PIN kaise de? Setup → Admin → Users & Policy → Action Guard → "Staff status" me HR me jude staff bhi dikhte hain jinka login nahi ("No login…
• Jo module use nahi karte (RGHS, Lab, Pharmacy…) use menu se kaise hatayein? (Modules on/off) Setup → Settings → Clinic → Modules me har module ka switch hai — RGHS, Lab, Pharmacy, Calls, Field Marketing, Books,…
• Jo patient WhatsApp Contacts me nahi hai uske messages kaise roke? WhatsApp Contacts ke search me patient ka naam / number likho (kam se kam 2 akshar, pehla filter "All contacts") → table ke…
• Jo treatment master list me nahi hai use chart me kaise add kare? "+ Treatment" drawer ke "Procedure name" box me naam khud type karo. List me match na ho to "No match in clinic master — will…
• Kaam karte hi register apne aap bharne wale SOP rules kaha on/off kare? NABH → NABH → Workflow Rules → SOP Rules ("Workflow Automation Rules"): 30 rules jo roz ke kaam se register entry banate hain…
• Kaam karte waqt "Enter your PIN" popup aaya to kya kare? Is kaam par clinic ne Action Guard lagaya hai. Popup me apna 4-digit Action PIN daalo → "Confirm". PIN sahi hote hi wahi kaam…
• Kai 3D scan ek saath lab ko kaise bheje? Patient chart → X-ray/Scan → "☑️ Select → send / PDF" → jitne 3D scan (STL) chahiye un par tap → neeche "🧪 Send N 3D scan(s)…
• Kal li hui photo aaj upload karni hai, uspar sahi date kaise chhape? Camera tab me upload/capture se pehle "Photo date & time: Now (auto)" chip par click karo → asli date aur time chuno → phir…
• Kal patient ka appointment hai par crown lab se abhi tak nahi aaya — kya karu? Treatment → Lab me case ka live stage dekho (Accepted/Working/Finishing/Ready), case chat ya in-app call se lab ko turant…
• Kaun kaun se roles hain aur har role kya kar sakta hai — owner, admin, doctor, receptionist, staff? Login roles: Owner, Admin, Doctor, Receptionist, Assistant, Staff — plus alag se Auditor (sirf dekh sakta hai) aur CA (sirf CA…
• Kaun kaun si reports available hain — poori list do Paisa: P&L, Balance Sheet, Trial Balance, GST (GSTR-1/3B), Receivables / AR Ageing (kis par kitna baaki). Practice: Slot Heat…
• Kaunsa automatic patient message kis time jaata hai? Setup → Settings → Auto Messages → Patient Messages (on/off) me har switch ke label me time likha hai, sab IST: Appointment…
• Kaunsa kaagaz kis size (A4 ya A5) me chhapta hai? Parcha (Rx) = A5 khada. Payment receipt = zyada tar designs A5. Bill = A4 (default "Orange QR" design A4 leta, do copy). Case…
• Kaunsa treatment sabse zyada hua, Treatment Mix report kahan hai? Insights → Reports → All Reports → "Clinical" → "Treatment Mix". From / To chuno → "🔄 Refresh". Us range me done hue…
• Kaunse clinical NABH register treatment se apne aap bharte hain? Anesthesia Log (Mark Done me LA log save), Endo (RCT) Cases (RCT done + Endo Case Log), Prescription Register (har Rx save),…
• Kaunse dawai batch jaldi expire honge aur expired batch stock se kaise hataye? Treatment → Pharmacy & Stock → Pharmacy → "Inventory" → "Supply Chain" → "Batches & Expiry": "Near-Expiry Batches" — "Within N…
• Kaunse kaam sirf owner / admin kar sakte hain ("Forbidden: insufficient role")? Sirf owner / admin: HR Masters badalna (department, designation, holiday, geo-fence, shift), staff banana / badalna / hatana…
• Kaunse TPA ko app se pre-auth jaata hai, Bajaj-ICICI par error kyu? '📤 Submit to TPA' sirf 5 TPA ke liye bana hai — MediAssist, Star Health, Bajaj Allianz, ICICI Lombard, HDFC ERGO — aur wahi…
• Kaunse WhatsApp button dabane par Patient Requests me request aati hai? Sirf jab patient clinic ke WhatsApp message ke reply button par tap kare: "Appointment chahiye" / "Appointment book karo" /…
• Kaunsi chair khaali hai, kaunsi busy, ye live kaise dekhe aur chair kaise jode? Today → Mission Control → Chair Occupancy (Floor) → "Live chair map". Pehli baar "+ Add chair": Name (jaise Chair 1), Short…
• Keyword rule ka Business hours only (9am-9pm) option kya karta hai? Tick karne par wo rule sirf subah 9:00 se raat 8:59 (IST, clinic time) tak jawab deta hai; raat 9 baje ke baad aur subah 9 se…
• Keyword rule ko edit, band ya delete kaise kare? Auto-Reply → "Your keyword replies" table me: badalna = row ka "Edit" → "Edit Auto-Reply Rule" → "Save Rule"; kuch din rokna =…
• Keyword rule ko Test Matcher se kaise check kare? Auto-Reply → "Your keyword replies" → "🧪 Test Matcher" → patient jaisa message likho (jaise "what are your timings?") →…
• Keyword rule me Any, All aur Exact match ka kya matlab hai? Rule ke "Keywords (comma separated)" ke saath mode chuno: "Any keyword matches" = koi ek shabd aaye to jawab · "All keywords…
• Keyword rule ya chatbot flow ke jawab me photo ya PDF bhej sakte hain kya? Nahi. Keyword rule aur Chatbot Flow ka jawab sirf text jaata hai — photo, PDF ya file nahi. Beta clinic me "Your keyword…
• Khatam case ka bill ORALAB me apne aap kaise bane? Setup → "Billing Settings" me "Bill finished cases automatically" tick karo → "Save settings". Ab har khatam (Sent to clinic /…
• Kin wajah se app patient ko message bhejna rok deta hai? Message in haalaton me nahi jaata: (1) ORALZY ka "Messaging emergency stop" band ho; (2) number se STOP aaya ho, chart me "SMS…
• Kiosk par galat staff ke naam se punch lag gaya to kya kare? Kiosk us browser me pichhla chuna hua naam yaad rakhta hai, isliye agla staff "Change" dabaye bina punch kare to punch pichhle…
• Kiosk par patient khud check-in kaise karta hai, token number kaise milta hai? Kiosk screen par patient: "Check in →" → "Enter your phone number" me poore 10 digit → "Find" → "Is this you?" me apna naam…
• Kiosk punch par "Not verified" kyu aata hai, owner review kya hai? Kiosk par PIN nahi hai — selfie se chehra pehchana jaata hai. Staff ka face pehle se register ho aur match ho to "✓ Face…
• Kiosk tablet par patient khud check-in kaise karta hai? Kiosk screen par "Welcome" → "Check in →" → "Enter your phone number" me pura 10-digit mobile → "Find" → "Is this you?" list…
• Kis patient ka birthday aane wala hai, list kahan milegi? Insights → Reports → All Reports → "Patient Intelligence" → "Birthdays": jinki DOB bhari hai unki list, sabse paas wala…
• Kis treatment ki kitni sittings hoti hain, ye default kahan set kare? Setup → Settings → Clinical → Treatment Types → "+ New Treatment Type" form me "🔄 Sittings (multi-sitting treatment)":…
• Kisi ek clinic ya dentist ke liye alag rate aur discount kaise rakhe? Clients → "Pricing & Contracts" → neeche "Clinic-wise pricing" → "— choose clinic / dentist —" → "Assigned price list"…
• Kisi ek patient ka UHID haath se badal sakte hain kya? Nahi. UHID patient save hote hi app khud deta hai aur baad me nahi badalta — patient ke "Edit patient details" me UHID ka…
• Kisi ek patient ki WhatsApp chat inbox me jaldi kaise dhundhe? Live Inbox ke "Search..." box me patient ka naam ya mobile number likho — list usi waqt chhan jaati hai. Number bina "+" aur…
• Kisi ek patient ko WhatsApp / SMS bhejna kuch din ke liye kaise roke (Hold)? Patient Connect → WhatsApp → WhatsApp Contacts → number search karo → row par "⏸ Hold" → 7 / 30 / 90 days ya "or till" me…
• Kisi ek treatment ke liye apna post-op WhatsApp message kaise set kare? Setup → Settings → Clinical → Treatment Types → treatment ka "Edit" → "📱 Post-Op WhatsApp Sequence" → "+ Add message" → tick…
• Kitna refund diya, ye kaunsi report me dikhega? Insights ka "Money (traceable)" page → period chuno ("This month" waghera) → "Refunds" tile: patient chart ke Refund button se…
• Kitne patients ne treatment plan maana aur kaun follow-up ke liye pending hai, ye kaha dikhe? Insights → Clinic Health → Case Acceptance → Case Acceptance Meter: upar meter (Today / This Week / This Month, "N of M plans…
• Koi ek automatic message band kaise kare aur band karne par kya hota hai? Setup → Settings → Auto Messages → Patient Messages (on/off) → us message ka tick hatao → "✓ Save all changes". Wo job agle…
• Koi screen menu me kahan hai, ye kaise pata kare? Ctrl+K (Mac: Cmd+K) dabao ya header ka "🔍 Search..." → screen ya setting ka naam likho (purana naam bhi chalega). "Features &…
• KPI "Auto-fill This Month" number kaha se laata hai? NABH → NABH → NABH Hub → KPI Analysis → "⚡ Auto-fill This Month" chalu mahine ke har us KPI ko clinic data se ginkar save…
• KPI analysis ko Quality Assurance committee meeting se kaise jode? KPI Analysis → cell click → drawer ke neeche "Reviewed in Quality Assurance committee" dropdown se meeting chuno (date ·…
• KPI Breach hone par CAPA apne aap banta hai kya? Haan. Jaise hi kisi KPI ki saved value Breach aati hai (haath se, Auto-fill se ya mahine ki 2 tareekh ke auto-save se), app ek…
• KPI breach wali CAPA row me kya bharna hai aur kab complete hogi? NABH → NABH → NABH Hub → NABH Registers → "Corrective & Preventive Action Register" → "KPI <CODE> <month>" wali row kholo →…
• KPI grid me bina save kiye number aur "provisional" kyu dikhta hai? KPI Analysis kholte hi jo cell save nahi hain unka number app live clinic data se ginkar dikha deta hai — ye "provisional"…
• KPI kaun bhar sakta hai, receptionist bhi kar sakti hai kya? KPI Analysis me value bharna, "⚡ Auto-fill", analysis / action plan likhna aur print — NABH menu wala koi bhi clinic login…
• KPI ke 9 line-listing register kahan hain? KPI Register → "Line listings" tab: 9 KPI ka apna register (medication error, hand hygiene, OPD waiting, sharp injury, X-ray…
• KPI ki value haath se kaise bhare ya galat value kaise badle? NABH → NABH → NABH Hub → KPI Analysis → us mahine ke cell par click → drawer me "Value" (zarurat ho to Numerator /…
• KPI line listing sheet Excel ya CSV me kaise nikale? NABH → NABH → NABH Hub → KPI Analysis → "Line listings" tab → mahina chuno → sheet card par "Excel" ya "CSV" (file download),…
• KPI me analysis, root cause aur action plan kahan likhu? KPI Register ke Monthly grid me cell par click → "KPI analysis" drawer: What does this number mean?, Root cause, Action plan,…
• KPI me On target, At risk aur Breach ka matlab kya hai? KPI Analysis grid ka rang app khud target se nikalta hai. Lower is better wale KPI me value target tak = On target, target se…
• KPI Register ka report print kaise kare? NABH → NABH → NABH Hub → KPI Analysis → mahine ki range chuno (6 / 12 / 18 / 24 / 36 months) → Review panel me jis mahine ki…
• KPI Register me apna naya KPI (New Metric) kaise banaye ya edit kare? NABH → NABH → NABH Hub → KPI Analysis → "New Metric" → Code *, Name *, Category, Formula / Calculation, Unit, Target,…
• KPI Register me kaunse quality indicators hote hain aur kitne? NABH → NABH → NABH Hub → KPI Analysis me 26 standard indicators aate hain: 10 NABH benchmark (OPD Waiting Time, Sentinel…
• KPI Register se koi KPI hatana ya band kaise kare? NABH → NABH → NABH Hub → KPI Analysis → us KPI row ke aakhir me laal 🗑 (trash) icon → "Disable "<naam>"?" par OK. KPI grid…
• KPI Review me "Analysis pending" kaise khatam kare? KPI Analysis ke upar "Review — improvement opportunities" panel me mahina chuno → laal / peeli row click → drawer me "What…
• LA reaction ya RCT complication ka adverse event kahan dikhta hai? Mark Done ke "💉 Anesthesia Log" me "Adverse event occurred" ya "🪥 Endo Case Log" me "Complication occurred (file separation,…
• LA register (Anesthesia Log) me entry kaise aati hai? Register me alag se kuch nahi likhna. Patient chart me treatment ✓ Mark Done → Complete drawer ke "💉 Anesthesia Log" section…
• LA register me Lot number, Vitals ya Outcome khaali kyun hai? LA register wahi likhta hai jo record me hai, andaaza nahi lagata. Lot number sirf LA form ke "Lot #" se aata hai; Vitals (BP…
• LA ya Rx register ki galat entry kaise theek kare ya hataye? Galat khana: owner / admin row kholkar us khane ke neeche "Wrong? Change it — with a reason" se value badlein, kaaran likhna…
• Lab App me "General" chat me reply kyu nahi ho raha? "💬 General" chat (kisi case se na judi baat) sirf clinic shuru karti hai — jab tak clinic pehla message nahi bhejti, neeche…
• Lab bill match me "⚠️ Pata nahi" kyu aa raha hai? "Pata nahi" ka matlab: us case ke liye humare paas koi expected rate hi nahi tha — case par cost khaali, treatment type me is…
• Lab bill me "rate missing" ya "No rate for this product" aaye to kya kare? Us product ka rate rate card me nahi hai, isliye line ₹0 par hai. Draft bill kholo → laal line par "Type a rate" → "Rate ₹ per…
• Lab Bills me "Overcharged", "Still to pay", "Payable" aur bill status ka matlab kya hai? 🧾 Lab Bills tab ke upar: "Overcharged (all bills)" = sab bills me lab ne hamare rate se kitna zyada lagaya; "Still to pay" =…
• Lab bolta hai portal link khul nahi raha — 'Invalid or revoked portal link' Ya to token rotate ho chuka hai (purana link hamesha ke liye dead), ya vendor deactivate hai, ya link copy me kat gaya. Vendor…
• Lab bolta hai rider ne crown deliver kar diya, humein mila hi nahi — proof kahan? Lab ki trip screen par us stop ka haal (DONE ya SKIP + wajah) dikhta hai. Lab ne case "Ready cases" se trip me joda tha to…
• Lab case code (jaise L-0421-A1B2) kya hota hai? Har lab case ka chhota code jo "L-" se shuru hota hai (jaise L-0421-A1B2). Ye case lab ko bhejte waqt (ya pehli baar Rx slip…
• Lab case dispatch se delivery tak ka tracking flow kya hai? 1) Case banta hai — treatment done par "Send to lab?" popup se ya Treatment → Lab → "+ New Order" → "Create & send to lab". 2)…
• Lab case ka status track kaise hota hai (crown ya denture kahan tak pahuncha)? Treatment → Lab → "Lab Orders" tab me har case ka status badge dikhta hai: Pending Dispatch → Sent → In Progress → Received →…
• Lab case ki lab cost kaise badle ya khaali cost kaise bhare? Treatment → Lab → Lab Cases → Lab Orders me case ki Cost value (ya peela "₹ — set") par click karo → "Lab cost (₹) — <kaam>:"…
• Lab case late tha par koi alert/task nahi bana — expected date ka chakkar? Overdue task / message sirf bheje hue (Sent / In Progress) case par banta hai jiski Expected Date bhari ho aur nikal chuki ho.…
• Lab case par "⚠️ WhatsApp not sent" kyun likha hai? Case lab ko bheja gaya (Sent) par lab ko WhatsApp bhejne ki koshish fail ho gayi — wajah chip par mouse rakhne se dikhti hai…
• Lab chat me file kyun nahi ja rahi, kaunsi file bhej sakte hain? Lab chat (case ka 💬 Chat ya lab ka General chat) me photo, video, PDF, scan file (STL, PLY, OBJ, ZIP) aur voice note ja sakte…
• Lab chat me sirf single tick ✓ dikh raha hai — matlab lab ne dekha hi nahi? Single ✓ = message app me save hai par lab ki taraf koi online hi nahi aaya — lab ka ORALAB app/portal khula hi nahi. Portal…
• Lab chat me voice note kaise bheje, kya lab ko likha hua text bhi milta hai? Case ke 💬 Chat me 🎙 mic button dabao, bolo, phir stop dabao — "🎙️ Voice note · m:ss" chat me chala jaata hai (zyada se…
• Lab chat pe reply nahi aa raha — message dekha ya nahi kaise pata chale? Message ke ticks dekho — ✓ = bheja, ✓✓ = lab ke device tak pahuncha, NEELA ✓✓ = lab ne padh liya. Padh kar bhi reply nahi to…
• Lab dispatch pending ka WhatsApp har 2 ghante kyu aa raha hai? Jo lab case bana par lab ko bheja nahi gaya (Pending Dispatch), uske 2 ghante baad owner ko WhatsApp jaata hai aur har ~2…
• Lab duplicate case: ek patient ke 2-3 case merge kaise kare? Treatment → Lab → Lab Cases page par sirf owner login ko (web par) box dikhta hai "⚠ N patient(s) have 2+ open cases at the…
• Lab ka "kaam mila?" (Lab work did it arrive) popup kya hai, kya dabaye? Ye "Lab work — did it arrive?" (kaam mila?) popup hai — abhi sirf beta clinics me. Isme wo lab case aate hain jo lab ne wapas…
• Lab ka apna case edit, deliver ya cancel kaise kare? Lab Pro, apne dentist ke (native) case par: case kholo → "THIS CASE" card → "Edit" (kaam, patient label, teeth, shade,…
• Lab ka bill approve aur pay kaise kare, Expense me kya banta hai? Treatment → Lab → Lab Cases → "🧾 Lab Bills" me bill kholo → "✔️ Approve ₹…" → phir "💸 Pay ₹…" → amount, Mode (cash / upi /…
• Lab ka bill dentist ko WhatsApp, UPI link ya PDF me kaise bheje? Books → "Invoicing" → final bill kholo → "WhatsApp" (dentist ke phone par bill number, amount aur 1-tap UPI pay link),…
• Lab ka bill kaise milau? Lab Work → "🧾 Lab Bills" tab me lab ka bill (kaagaz/WhatsApp wala) line-by-line daalo — app aapke apne case cost aur rate…
• Lab ka connect code kahan milta hai aur clinic se kaise jude? ORALAB me Bench → "Today's Queue" par "Your lab connect code" (ya Setup → "Connect & Pairing") me code dikhta hai → "Copy"…
• Lab ka kaam late hota rehta hai, follow-up bhool jate hain — automatic reminder hai kya? Haan — jis bheje hue case ki Expected Date nikal gayi, uske liye roz subah 08:45 par ek "Chase overdue lab" task Task Board…
• Lab ka khata (ledger) kaise chalta hai? Treatment → Lab → Lab Cases → "Lab Vendors" tab → lab ki row par "📒 Ledger": Total billed, Total paid, Outstanding (ya…
• Lab ka mahine ka statement (📄 Statement) kaise nikale aur print kare? Treatment → Lab → Lab Cases → "Lab Vendors" tab → lab ki row par "📄 Statement" → "Month:" chuno → us mahine ke saare case…
• Lab ka ORALAB connect code daal kar lab kaise jode? Lab se uska connect code lo (ORALAB app ki home / Bench screen par hota hai). Treatment → Lab → Lab Cases → "Lab Vendors" tab…
• Lab ka rider pickup ke liye kaise bulaye aur delivery kahan tak pahunchi kaise dekhe? Treatment → Lab → Lab Cases → "Lab Vendors" tab me ORALAB se judi lab ki row par "🛵 Pickup" dabao — request lab ki rider…
• Lab ke 📄 Statement, 📒 Ledger aur 🧾 Bill match me kya fark hai? 📄 Statement = ek mahine ke saare case aur unki cost ki list (verify + print), isse paisa record nahi hota. 🧾 Bill match =…
• Lab ke apne case par scan upload aur mill ya 3D print job kaise bheje? Lab Pro: Cases → "3D / Scan Viewer" → "Native" case chuno → file (.stl .ply .obj .zip .3oxz .dcm) + type (upper / lower / bite…
• Lab ke kaun-kaun se automatic reminder aate hain aur kisko jaate hain? Teen reminder hain: (1) Pending Dispatch — case bana par lab ko nahi bheja, 2 ghante baad owner/admin ko WhatsApp, phir har ~2…
• Lab ke label ya challan ka QR scan karke case kaise khole? Mobile app me Patients screen ke upar QR icon (ya home widget "Scan") se lab ke case label / delivery challan ka QR scan karo…
• Lab ke portal link par dentist kya kya kar sakta hai? Link kholte hi "Hi, <clinic>" aur upar "₹… due" ya "₹… advance". Tabs: "My Cases" (har case ki patti Received → In production…
• Lab ke register me hisaab alag, app ke khata me alag — kaise milau? App ka khata lab ke apne finalized invoices se banta hai — mismatch ka matlab aksar: lab ne invoice finalize nahi kiya, aapka…
• Lab ko impression bheja ya digital scan, order me kaise batayein? "+ New Order" ke "Sending with the case" me jo parcel me hai wo tick karo: Impression — upper, Impression — lower, Model /…
• Lab ko in-app call lagti nahi ya awaaz nahi aati — kaise theek karu? In-app call ke liye dono taraf app/portal khula hona aur mic permission zaroori hai — pehle mic allow karo, lab ko app kholne…
• Lab ko kitna paisa dena baaki hai, kaise dekhe? Treatment → Lab → Lab Cases → "Lab Vendors" tab → lab ki row par "📒 Ledger" (Hinglish me "📒 Khata") — Total billed, Total…
• Lab ko naya order (crown, denture) haath se kaise banaye? Treatment → Lab → Lab Cases → "+ New Order" tab: "Patient *" chuno, "Lab Vendor", "Expected Date", chaho to "Work type…
• Lab ko ORALZY Lab Directory me list kaise kare? ORALAB → Setup → "Lab Profile" me "📣 ORALZY Lab Directory" card par checkbox tick karo — turant "✅ Listed". Phir "City (used…
• Lab ko saari files ek zip me kaise milti hain? Clinic files pehle jaise bhejti hai ("+ Add files" ya "💬 Chat"). Lab ki taraf (portal link, ORALAB, lab app) case kholo →…
• Lab ko scan ke saath order ki details kaise jaati hain, zip me kya hota hai? Lab jab case ki files download karti hai to ek .zip milti hai jisme saari files ke upar "ORDER-DETAILS-<case code>.txt" hota…
• Lab ko UPI se paise bhej diye par khata me abhi bhi baaki dikh raha hai Paisa lab ke bank me pahunch gaya hai, par khata tab settle hota hai jab lab aapke claim ko apni Books inbox me CONFIRM karta…
• Lab me "voice note(s) from the doctor not heard yet" aaye to kya kare? Clinic ke doctor ne case par 🎙️ voice note bheja hai jo lab ne abhi suna nahi. Case kholo → chat me voice note chala kar suno…
• Lab me case ka QR label aur delivery challan kaise print kare? Ek case: case kholo → upar "Label (50×25)" (thermal sticker), "Label on A4" ya "Challan". Ek parcel me kai case: Cases → "Case…
• Lab me clinic ka naya message kaise pata chale aur saari chats kahan hain? Clinic ka message aate hi left rail me "Cases" par laal ginti, Case Inbox ke upar laal patti "💬 N new message(s) · in M…
• Lab MoU me service-wise TAT kaise daalu, ambulance MoU kahan hai? MOU Builder me "Dental Laboratory MOU" ka "Service schedule — service-wise TAT, remake policy and rate" table aur "Diagnostic…
• Lab ne "Sent" dabaya to case Received kyun dikh raha hai, parcel to aaya hi nahi? Connected (ORALAB) lab ka "Sent", lab portal ka "Sent" ya lab ka WhatsApp "READY <case code>" — ye case ko seedha Received kar…
• Lab ne naya case lene se mana kar diya — bolta hai udaari limit cross ho gayi Connected lab apne clients par credit (udaari) limit rakh sakta hai — aapke Khata me lal banner '⚠️ Udaari limit cross'…
• Lab ne WhatsApp pe READY bhej diya par app me status update nahi hua Auto-update tabhi chalta hai jab reply me KEYWORD + CASE CODE dono ho (jaise 'READY L-0421-A1B2') aur wo vendor ke registered…
• Lab ORALZY use nahi karta — cases ka bina-login portal link kaise bheje? Treatment → Lab → Lab Cases → "Lab Vendors" tab me lab ki row par "🔗 Portal" dabao — private link banta hai; "📋 Copy Link"…
• Lab order automatically kab banta hai — treatment done par "Send to lab?" popup? Jis Treatment Type par "🧪 Lab work required (crown, bridge, denture, veneer…)" tick hai, us treatment ko Done karte hi lab…
• Lab order cancel ya delete kaise kare, aur kaun kar sakta hai? Sirf owner ya admin: web par Treatment → Lab → Lab Cases → Lab Orders me row ka laal "×" → confirm "Cancel this lab order?…
• Lab order kaun bana ya bhej sakta hai, receptionist kar sakta hai? Haan — Lab Cases page khulne wala koi bhi clinic staff (receptionist, assistant, doctor) order bana sakta hai, bhej sakta hai,…
• Lab order ke saath STL scan, photo ya PDF kaise bheje? "+ New Order" ke "📎 Intraoral scan / files for the lab (STL, PLY, OBJ, ZIP, photos, PDF)" box me "+ Add files" dabao aur…
• Lab order ki Expected Date (due date) kaise lagti hai? "+ New Order" me "Expected Date" khud chuno, ya "Work type (auto-rate)" chunne par aaj + us treatment ke TAT din (TAT na ho to…
• Lab order me "Work type (auto-rate)" chunne se kya bharta hai? "+ New Order" me "Work type (auto-rate)" se treatment type chuno to app khud bharta hai: Items (khaali ho to treatment ka…
• Lab order me daant (FDI), shade aur material kaise bhare? "+ New Order" me "Teeth (FDI) — tap on the chart" par daant tap karo (upar 18→28, neeche 48→38; "Picked: …" dikhta hai, dobara…
• Lab order me lab ka naam nahi hai, "⚠ Set lab…" kya hai? Order bina lab ke bana hai — New Order me lab nahi chuni thi aur clinic ki koi Default lab bhi nahi thi. Lab Orders list ke…
• Lab Orders me alag-alag units ko ek bridge case kaise banau? Treatment → Lab → Lab Cases → "Lab Orders" tab me ek hi patient ki bridge wali rows ke aage 🌉 tick lagao (2 se 14) aur "🌉…
• Lab Orders me kisi patient ka lab case kaise dhundhe? Lab Orders list me search box nahi hai — upar ke "Filter:" chips se status chuno (All, pending, sent, in-progress, received,…
• Lab parcel ke liye Rx slip (lab prescription) kaise print kare? Treatment → Lab → Lab Cases → "Lab Orders" list me case ki row par "🖨 Rx slip" dabao — "LAB PRESCRIPTION" page print hota…
• Lab portal me patient ka naam nahi dikhta — lab confuse hai kaunsa case kiska hai Ye jaan-bujh kar hai (DPDP privacy) — portal me patient ka naam/UHID nahi jata. Case ki pehchan CASE CODE hai (jaise…
• Lab Recycle Bin kya hai? Treatment → Lab → Lab Cases → "🗑️ Recycle Bin" tab (owner / admin) — bridge merge me jode gaye units aur × se cancel kiye lab…
• Lab se app ke andar chat kaise kare — crown photo, shade, scan bhejna? Sidebar → Treatment → Lab me 💬 Messages tab WhatsApp-jaisa thread inbox hai; har order row par 💬 Chat button case-level chat…
• Lab se bheje parcel (bus, courier, aadmi) ki details clinic ko kaise bataye? Case kholo → "🚚 PARCEL TRANSIT" card → "Return parcel details (bus / person / courier)" → "🚌 Bus" / "🚶 Person" / "📦…
• Lab se kaam aa gaya, case "Received" kaise mark kare? Treatment → Lab → Lab Cases → "Lab Orders" tab me case ki row par "Received" dabao → "Mark Received" box me Quality (1-5 ★) do…
• Lab vendor ka phone, WhatsApp ya GST number kaise badle? Treatment → Lab → Lab Cases → "Lab Vendors" tab → lab ki row par "Edit" → upar "Edit Vendor" form me naam, Phone, WhatsApp…
• Lab vendor ko list se kaise hataye? Treatment → Lab → Lab Cases → "Lab Vendors" tab → lab ki row par "🗑 Remove" → confirm "Remove <lab>? It will be removed from…
• Lab wale roz 10 baje ke WhatsApp reminder se pareshan hain — band kaise kare? Roz 10:00 baje LAB ko uske pending cases ka auto-WhatsApp (aur lab chat me message) jaata hai. Us lab ke liye band karna:…
• Lab Work register (External Lab Dispatch) kaise bharta hai, pending kyun rehta hai? NABH → NABH → NABH Hub → NABH Registers → "Lab Work Register" har lab order ki ek row khud banata aur update karta hai:…
• Lambe treatment ke liye doctor ka sabse achha khaali slot app se kaise dhundhe? Today → Calendar → Smart Schedule → "⚡ Suggest Slot": Patient, Treatment Type (duration usi se), zarurat ho to "Duration…
• LASA dawa ka alag slot aur ABC/VED class kahan set karu? Do jagah: (1) Treatment → Pharmacy & Stock → Pharmacy → Medicines/Stock → dawa ka form → "NABH — Medication safety & inventory…
• LASA dawa ka slot kya hai, Atropine-Adrenaline ek box me kyu nahi? NABH Drug Lists me har dawa ka bin hai — location / drawer / slot + par qty + "Keep apart from". LASA pair (ya Atropine +…
• Likha hua prescription (Rx) edit kaise kare? Patient chart → Sections → "Visits" → us visit ke "● Prescription" par ✎ (Edit prescription) dabao → "Edit prescription"…
• Linen register 1 Click se band kyun nahi hota? Linen register me "Items sent" ek GINTI hai — app use apne aap nahi bharta, isliye is register ka koi 1-tap nahi. Har Tuesday…
• Linen register me items tick karke kaise bhare? NABH Registers → "Linen Sanitisation & Dispatch Register" (har hafte) → "+ Entry" → "Linen items (tick, then set quantity)" me…
• Live hone se pehle test patient se poora flow kaise check kare? Clinic Setup Guide ka "4 · First Data (dry run)" yahi kehta hai: (1) Patient Care → Patients → Register New Patient se ek test…
• Live Inbox ke Open, Snoozed, Closed aur Replies, Campaign filter ka matlab kya hai? Search ke neeche dropdown: "Open" (default), "Closed", "Snoozed", "All" — chat ka status. Chips: "All" = sab chats, "Replies"…
• Live Inbox me kaun si WhatsApp chats dikhti hain, sab messages kyun nahi? Patient Connect → WhatsApp → WhatsApp Team Inbox (WhatsApp hub ka "Live Inbox" tab) me sirf wo chats hoti hain jinme patient…
• Live Inbox se patient ko photo ya PDF kaise bheje? Live Inbox se photo, PDF ya koi file nahi jaati — reply box sirf text bhejta hai. File bhejni ho to patient ki file kholo →…
• Live Pre-Auth Queue me Poll, Retry aur Escalate kab dabaye? '⏳ Pending' tab ki row par: 'Poll' = TPA se status dobara poochho (jawab 'Polled — status: …'); 'Retry' = 'Retry pre-auth…
• Live TPA Pre-Auth kin TPA ko aur kaise bhejta hai? Setup → Integrations → Live TPA Pre-Auth me 5 TPA hain: MediAssist (AI voice call / IVR), Star Health aur HDFC ERGO (email),…
• Live TPA Pre-Auth me FHPL, Vidal jaisa TPA kyun nahi dikhta? Setup → Integrations → Live TPA Pre-Auth me sirf 5 TPA ke card hain: MediAssist, Star Health, Bajaj Allianz, ICICI Lombard,…
• Live TPA Pre-Auth me TPA on karke settings kaise save kare? Setup → Integrations → Live TPA Pre-Auth → "Per-TPA Enable" me TPA ka checkbox on karo → "Method" (Default ya Email) chuno →…
• Live Tracking me field staff ki location kaise dekhe? Team → Attendance → Today → "Live Tracking" tab: "🟢 Currently Live" me pichhle 30 minute me location bhejne wale staff…
• Locum doctor kaise add kare? Team → Members → Directory → Locum Doctors → "+ Add locum" → "Name *", "Phone *", Email, City, License #, "Daily rate ₹",…
• Locum doctor ki booking aur payment kaise record kare? Locum Doctors → locum ka card dabao → "Book this locum": From, To, Reason (Leave / Sick / Training / Other), "Rate agreed ₹" →…
• Locum Doctors kya hai aur kahan milta hai? Team → Members → Directory → Locum Doctors kholne par HR Masters page ka "Locum Doctors" tab khulta hai: "🩺 Locum Doctors —…
• Locum ya visiting doctor ko app ka login kaise de? App me "locum" naam ka koi login role nahi hai. Team → Members → Directory → Locum Doctors me sirf locum ka record aur booking…
• Log call me "Next call / visit" date daalne se kya hota hai? "Next call / visit" sirf yaad ke liye likhi jaati hai: row ke Attempts ke neeche "<outcome> · next <date>" dikhta hai aur…
• Login Activity me ACTIVE, REVOKED aur "Reason" ka matlab kya hai? Header → My Account → Login Activity me har row ek login hai: ACTIVE (🟢) = wo device abhi login hai, REVOKED (⛔) = band ho…
• Login Activity me kaise dekhe ki kaunse phone / computer se mera login khula hai? Header → My Account → Login Activity me aapke pichhle 30 login sessions dikhte hain (device, ACTIVE / REVOKED, IP, First /…
• Login karte hi "Clinic suspended" aata hai, andar kaise jaaye? "Clinic suspended" ya "Clinic cancelled" hone par password / OTP login andar nahi jaane deta — owner clinic code ke saath…
• Login page par pichhle staff ka username pehle se kyun bhara aata hai? Login page us browser / Windows app me aakhri baar sahi login hua username khud bhar deta hai (password kabhi save nahi hota).…
• Login par "Your password is on the known-weak list" aaye to kya kare? Aapka password bahut aam passwords ki list me hai (jaise admin123, clinic123, 12345678, password123), isliye sahi hone par bhi…
• Login par authenticator code maang raha hai, kaunsa code daalu? Aapke login par two-factor on hai. Password / OTP ke baad "Authenticator code (6 digits — Google Authenticator / Authy)" box…
• Login par two-factor (Google Authenticator code) kaise lagaye? Header → My Account → Two-Factor ("🔐 Two-Factor Authentication (TOTP)") → "Set up TOTP" → Google / Microsoft Authenticator se…
• Login screen par "Clinic code / QR" kya hai, kab bharna hai? Password wali login screen ke upar-right "Clinic code / QR" chip hai. Tap karo → "Select Your Clinic" → "Clinic Code" tab me…
• Logout kaise kare, logout ka button kahan hai? Web / Windows app: left side menu (sidebar) ke sabse neeche "Logout" button — sidebar chhota (collapsed) ho to pehle use khol…
• Logout karke dusre account se login kiya — purane clinic ka data dikh raha hai? Ye purani APK ka cache bug tha — ab logout par app ka poora cache clear hota hai. App update karo, phir logout-login dobara…
• Lunch break kitna lamba ho, ye owner kahan set kare? Team → Members → HR Setup → HR Masters → "Shifts" tab → "🍽️ Lunch break" card: 30 min, 45 min, 1 hr, 1 hr 30 min, 2 hr dabao…
• Mahine ka attendance register (P / A / L) PDF kaise nikale? Team → Attendance → Today → "Reports" tab → "📋 Monthly Register (PDF)": naye tab me register khulta hai aur print box apne…
• Mahine ke end me RGHS Excel se OPD number ek saath kaise bhare? Setup → Integrations → RGHS Number Capture → "📊 Bulk from Excel" → portal se nikali .xlsx / .csv file chuno → "Read file" →…
• Maine Action Guard on nahi kiya, phir bhi PIN kyun maang raha hai? Jab clinic me pehli baar koi naya login user banaya jaata hai, app khud Action Guard chalu kar deta hai (Method: PIN) aur 6…
• Maine app me problem report ki thi — uska kya hua, pata kaise chale? Support bubble (neeche-left) me "Meri Complaints" tab — apni saari complaint ka status aur ORALZY team ke reply wahin dikhte hain.
• Manual me {{clinicName}} jaisa likha kyu dikhta hai? {{clinicName}}, {{clinicShort}}, {{clinicAddress}} jaise shabd "token" hain — padhne wale view aur Print me ye apne aap aapki…
• Manual me heading ke number aur INDEX kaise banta hai? Edit me jis line par Heading 1 lagaoge wo padhne aur print me number (1, 2…) wala bada adhyay ban jaati hai, Heading 2 uske…
• Mark Done ke baad case sheet apne aap print kyun hoti hai, band kaise kare? Setup → Settings → Billing → Printing Setup → "Auto-print when a treatment is marked done" me "Auto-print Case Sheet" switch…
• Mark Done ke baad itne print (consent, bill, case sheet) kyu khulte hain? Mark Done ke baad kram se print khulte hain: abhi bane consent forms (aakhri page Patient Feedback Form), phir bill, phir Case…
• Max login attempts aur Password expiry badalne se kuch hota hai? Abhi nahi. Security Policy me "Max login attempts", "Lockout duration (minutes)", "Password expiry (days)" aur "Require strong…
• Medicine Library me "+ Pharmacy" button kyun nahi dikh raha? "+ Pharmacy" / "✓ Pharmacy" button sirf tab dikhte hain jab clinic me pharmacy chalu ho. Ye 'Pharmacy & Inventory' add-on ka…
• Medicine Library me "Salt / Composition" kyun bharna chahiye? Setup → Settings → Clinical → Medicine Library me "Medicine Name" brand naam hai (Augmentin 625) aur "Salt / Composition"…
• Medicine Library me dawai ka naam, dose ya salt kaise badle? Setup → Settings → Clinical → Medicine Library → dawai ki row par "✏️ Edit" → fields badlo → "Save" ("✓ Saved"). Delete karke…
• Medicine Library me nayi dawai kaise add kare? Setup → Settings → Clinical → Medicine Library: "Medicine Name *" (jaise Augmentin 625), "Type" (Tablet / Capsule /…
• Medicine Library se dawai delete ki phir bhi treatment me kyun aa rahi hai? Setup → Settings → Clinical → Medicine Library me row ka "🗑" sirf library ki row hatata hai ("Remove \"…\" from the library?"…
• Medit intraoral scan bridge se apne aap ORALZY me nahi aa raha? Medit ka apna raw format bridge nahi padhta — case ko EXPORT karna padta hai. Export ki STL/PLY/OBJ file ya Medit ki ZIP…
• Membership ya Family Card ka card ya print patient ko kaise de? App me membership, package ya Family Card ka alag card / certificate print karne ka option nahi hai. Membership: sale par…
• Menu badal gaya — purana screen / setting kahan gaya? (Kya kahan gaya?) Help me "🧭 Where did it go?" (Kya kahan gaya?) list hai: purana naam likho (Dashboard, Check-in Queue, Financial Controls,…
• Menu me option dikhta hai par save karne par "Forbidden: insufficient role" kyu aata hai? Menu (sidebar, hub tabs, Cmd+K) har role ko lagbhag ek jaisa dikhta hai — role ke hisaab se menu nahi chhupta. Asli rok server…
• Menu me SOP Editor, SOP Library ya SOP Rules nahi dikh raha? SOP Editor, SOP Library aur Workflow Rules (SOP Rules) NABH menu ke andar hain: NABH → NABH → NABH Hub → SOP Editor, NABH →…
• Mera banaya template automatic reminder ya bill message me use hota hai kya? Nahi. Appointment reminder, bill, receipt, birthday jaise automatic message app apne text se bhejta hai — WhatsApp Templates…
• Mera khud ka dental lab hai — ORALAB lab account kaise banta hai aur usme kya milta hai? Haan — ORALZY signup par account type 'Lab' chuno to ORALAB banta hai: dental labs ka apna poora product. Free plan (lab-free)…
• Merge History me undoable, final aur reversed ka matlab kya hai? Find Duplicates → "📜 Merge History" me aakhri 50 merge dikhte hain: Merged At, By (kisne kiya), Sources → Target (jaise "2 →…
• Merge ke baad dental chart aur patient app login ka kya hota hai? Dental chart, patient app / portal login, ABHA aur pediatric profile har patient ka ek hi hota hai. WINNER ke paas na ho to…
• Merge ke baad duplicate ki allergy, staff alert ya RGHS detail gayab, kya kare? Merge sirf records (bills, appointments, treatments, X-ray, Rx…) WINNER par le jaata hai; duplicate ki apni profile details —…
• Merge ke baad kaunsi patient file bachti hai, WINNER kaise chune? Jis row par "Keep?" me hara WINNER laga hai wahi file bachti hai — uska naam, UHID, phone, photo, scheme (General / RGHS) aur…
• Merge ke baad purana UHID search karne par patient kyu nahi milta? Merge me jo file "merge in" thi uska UHID WINNER ko nahi milta — wo file list aur search se chhup jaati hai, isliye purana…
• Messages me "WhatsApp · booking" ya ESCALATED wali row kya hai? Ye AI Front Desk ki chat (thread) hai — patient ne WhatsApp par likha aur AI receptionist ne jawab diya, ya voicemail / kharab…
• Messaging emergency stop kya hai aur ye kab khulega? Ye ORALZY ke server ka master switch hai. Band ho to WhatsApp hub ki patti 🔴 "WhatsApp is off — messages are not going out."…
• Missed Patients ke bucket ka number kya batata hai, "showing 300 of N" kyu? Har bucket card ka bada number us bucket ki poori ginti hai — chuni window me, aur "Pending only" ON ho to jinhe call ho chuki…
• Missed Patients list ke patient ko WhatsApp ya call kaise kare? Missed Patients screen khud koi message nahi bhejti — sirf batati hai kisko phone karna hai aur number dikhati hai. Row par…
• Missed Patients list se roz follow-up call kaise kare? Patient Care → Patients → Missed Patients kholo ("Who to call today"). "☑ Pending only" ON rakho, window "90 days" rehne do.…
• Missed Patients me 30 days, 90 days, 1 year ka matlab kya hai? Ye window batata hai kitne purane record dekhne hain (default 90 days): pichhle 30 din / 90 din / 1 saal me bani enquiry, book…
• Missed Patients me galti se call log ho gaya, undo kaise kare? Log call ka undo ya delete nahi hai. Patient sirf "Pending only" ki wajah se list se chhupa hai — "Pending only" band karo to…
• Missed Patients me kaun patient kis bucket me aata hai? Prospect = enquiry (Leads) jo "new / contacted / consult_booked" stage me hai, booking nahi hui. No Show = appointment no-show…
• Missed Patients me Log call ka reminder kab aur kaha dikhega? "Log call" me "When to remind again" se 3 days / 1 week / 1 month chuna to us din ka callback reminder banta hai: Patient…
• Mission Control ke Lab tab me Not sent, With lab, Ready to seat ka matlab? Today → Mission Control → "Lab" tab → "Lab bench": khule lab case 5 dabbon me — "Not sent" (bana par lab nahi gaya), "With…
• Mission Control ke Lab tab se case Send to lab ya Mark delivered kaise kare? Today → Mission Control → "Lab" tab: "Not sent" row par "Send to lab", "Overdue" row par "Mark received", "Ready to seat" row…
• Mission Control ke upar wale numbers Collected, Waiting, Chairs, Doctor delay ka matlab kya hai? Today → Mission Control ke upar ki patti (pulse strip) har workspace me dikhti hai: "Collected" (aaj mila paisa + billed ka…
• Mission Control kya hai aur isme kya-kya dikhta hai? Today → Mission Control poori clinic ka aaj ka ek screen hai. Upar pulse strip (Collected, Gap vs billed, Waiting, Chairs,…
• Mission Control me 1 se 7 keys aur right side ka panel kaise kaam karta hai? Web par keyboard 1–7 se tab badlo: 1 Mission, 2 Floor, 3 Lab, 4 Money, 5 Care, 6 Guard, 7 Overview. Kisi patient, chair,…
• Mission Control me Floor ya Lab tab par number (badge) kyun dikh raha hai? Today → Mission Control ke tab par chhota number tabhi aata hai jab kuch dhyan maange: "Floor" par = kitne patient 20 minute…
• Mission Control me right side panel aur 1 se 7 keyboard shortcut kaise kaam karte hain? Today → Mission Control me koi bhi patient, chair, doctor, lab case ya flow stage par click karo to right side panel usi ki…
• Mobile app ka version kaise dekhe, update laga ya nahi? Drawer (☰) me "Update app" ke neeche aur login screen ke neeche "Oralzy · v1.11.1 · abc123" jaisi line hoti hai. Header → My…
• Mobile app kaun kaun si permission maangti hai aur kyun? Camera — selfie attendance, QR / Aadhaar scan, patient photo, document scan. Location — attendance clinic ke geo-fence ke…
• Mobile app ke Billing screen se bill ya proforma kaise banaye? Mobile menu → Billing → Bills → "+ Invoice" (ya "+ Proforma", ya upar "+"): "Search patient…" se patient chuno, "Bill Type"…
• Mobile app ke Clinical Suite me kya kya kar sakte hain? Mobile: Treatment → Clinical → Specialty → Clinical Suite. Upar "🦷 Clinical Excellence" aur pills: 🦷 Ortho, 🔩 Implants, 🩸…
• Mobile app ke Visits tab me kya dikhta hai? Mobile: patient kholo → "Visits" tab. Upar TOTAL / DONE / CANCEL / NO-SHOW / ATT % (appointments ki ginti), phir har din ka…
• Mobile app kholte hi "What's new" popup kyun aaya? Naya app version aane par app ek baar "What's new in v…" popup dikhati hai — usme naye features ki list hoti hai (abhi: Home…
• Mobile app kholte hi turant band/crash ho jaati hai — kaise theek karu? Pehle APK update karo (Settings me update message ya oralzy.com/downloads), phir phone restart. Na sudhre to Android Settings…
• Mobile app ki EMI Plans screen me plan kaise banaye aur kist kaise darj kare? Mobile → Billing → Bills → "Payment Schedules" tile → "EMI Plans" screen → "+ New EMI Plan" → Patient, Treatment, "Total ₹ *",…
• Mobile app ki Marketing screen me kya kya milta hai? Mobile app me WhatsApp Business screen par back (←) dabao to "Marketing" screen aati hai. Isme groups hain: "WhatsApp Business…
• Mobile app ki Recurring Charges screen par kya kya kar sakte hain? Mobile → Billing → Bills → "Recurring Charges" tile: upar MONTHLY PROJECTION, DUE THIS WEEK, BILLS GENERATED; "List" / "By…
• Mobile app ki Referral Program screen par kya kaam karta hai? Mobile Referral Program screen par "Referral Program Enabled" switch, "Reward (₹)" / "Min bill to trigger (₹)" + "Save…
• Mobile app ki Security screen me kya kya hai? Mobile: Setup → Admin → Security Settings. Isme "Two-Factor Authentication" ("Enable Two-Factor Auth"), "Biometric Login",…
• Mobile app me "Update app" button kahan hai aur kya karta hai? Upar-left ☰ menu (drawer) kholo → sabse neeche "Update app" (har role ko dikhta hai). Dabate hi app pehle chhota update (OTA)…
• Mobile app me Action Guard ki setting kaha hai? Mobile: Setup → Admin → Action Guard. Upar "Enable Action Guard" switch aur Method (PIN / Fingerprint), phir do tab: "Rules"…
• Mobile app me aligner case aur tray kaise update kare? Mobile: "Aligner Cases" screen kholo → upar daayi taraf ➕ dabao → "New aligner case" (Patient, Brand, Case #, Start date,…
• Mobile app me Audit Log kaise dekhe? Mobile: Setup → Admin → Audit Log. Upar chips "all" / "CREATE" / "UPDATE" / "DELETE" / "LOGIN" se chhaanto; list ko neeche…
• Mobile app me Auto Messages ki settings kahan milti hain? Mobile app me bhi same jagah: Setup → Settings → Auto Messages → Patient Messages (on/off) / Smart Cancellation Recovery / AI…
• Mobile app me Before / After collage kaise share kare? Mobile: Imaging Hub → "📚 Collages" (Before/After Collage screen) → "Tap to pick patient" → collage dabao → Caption badlo →…
• Mobile app me Calendar ka default view aur 15-minute grid kaise set kare? Mobile: My Account → Calendar View → "Default View" me Day / Week / Month / Chair chuno. "Display" me switch: "15-minute grid"…
• Mobile app me Calendar se status, reschedule aur cancel kaise kare? Mobile: Today → Calendar. Appointment card par tap → neeche sheet: "Open Patient Profile" aur buttons "Confirmed" (jab dikhe),…
• Mobile app me Calling Mode screen par Built-in Dialer, Cloud Telephony kya hai? Mobile app ki "Calling Mode" screen web wali callback list nahi hai — wahan clinic ka calling tareeka chunte hain: "Built-in…
• Mobile app me Case Acceptance kaha dekhe? Mobile app: menu → Insights → Clinic Health → upar chips me "Case Acceptance". Screen par meter patti, "OVERALL ACCEPTANCE…
• Mobile app me Ceph Analysis kaam karta hai kya? Abhi nahi. Mobile menu me "Ceph Analysis" kholne par "No patient — Open this from a patient profile." aata hai, aur patient…
• Mobile app me certificates aur licence kaha dekhe? Mobile: Team → Tasks & Training → Training → Certificates. Har licence ka naam, number, Issuer, Issued / Expires date, expiry…
• Mobile app me Chatbot Flows me kya kya kar sakte hain? Mobile: Patient Connect → WhatsApp → Chatbot Flows (WhatsApp Hub ka "Chatbot" tile bhi) me flow list, "+ New Flow", "Preset",…
• Mobile app me clinic inventory kaise chalaye? Mobile: Treatment → Pharmacy & Stock → Clinic Stock → Clinic Inventory (ya Pharmacy Hub → "Inventory" tile). Upar ITEMS / COST…
• Mobile app me clinic login kaise kare? App kholo → "Email or mobile number" box me apna login email likho → "Continue with email →" → agli screen par password daalo…
• Mobile app me Clinic Setup Guide kahan hai? Mobile: Setup → Settings → Clinic → Clinic Setup Guide ("🚀 Clinic Setup Guide" screen). Wahi checklist, "Setup progress" %,…
• Mobile app me Clinical Overview aur uske tiles kahan hain? Mobile me ☰ menu → "Treatment" → "Clinical" section ke tiles: "Overview", "Prescriptions", "Vital Signs", "Treatment…
• Mobile app me Clinical Quality, Outcomes aur Protocols kya dikhta hai? Mobile par Treatment → Clinical → Quality me teen screen hain, teeno sirf dekhne ke liye: "Clinical Quality" (pichhle 30 din…
• Mobile app me committee meeting kaise banaye? Mobile: NABH Hub → Team & Governance → "Committee Meetings" → "New Meeting" → Committee, Date (YYYY-MM-DD), Chair, Venue,…
• Mobile app me Compliance Logs kaha hai aur kaise bhare? Mobile: NABH → NABH Hub → "Compliance Logs" tile. Upar tabs Sterilization / BMW / Adverse Events / Equipment, KPI tiles, phir…
• Mobile app me credit note kaise dhoondhe, search aur filter kaha hai? Mobile: Billing → Bills → Credit Notes (ya Billing screen ka "🧾 Credit Notes" tile) → upar search box "Search by CN #, bill…
• Mobile app me custom form kaise banaye aur bhare? Mobile: Setup → Settings → Custom Forms. "Templates" tab: "+ New Form" → Form name, Category, Description → "+ Add Field" →…
• Mobile app me Day End kaise kare? Mobile: Billing → Day End ("Day-End" screen) → date chuno → "Load" → "Count by Denomination" me ginti → "Cash Reconciliation"…
• Mobile app me duplicate patient merge kaise kare? Mobile: Patients screen par "Find Duplicates" (ya menu → Patient Care → Patients → Find Duplicates) → "Duplicates" tab me…
• Mobile app me email nahi hai, sirf username se login kaise kare? Mobile app ke pehle box me username daalne par "Email or mobile" alert aata hai, kyunki wo box sirf email ya 10 digit number…
• Mobile app me Empanelment tracker kaise use kare? Mobile: Billing → Insurance & RGHS → Empanelment (ya Billing screen ka '🏥 Empanelment' tile) → 'Empanelment Tracker'.…
• Mobile app me equipment add aur service log kaise kare? Mobile: Equipment Maintenance screen → "+ Add Equipment" (Name, Category, Manufacturer, Model, Serial No, Location, Service…
• Mobile app me Expense Analyzer kaise dekhe? Mobile: Billing → Expenses & GST → "Expense Analyzer" tile ("AI expense analyzer" screen) — "TOTAL EXPENSES" (shuru se ab…
• Mobile app me Family Health Card kaise chalaye? Mobile: Billing → Plans & Memberships → Family Card → web jaise 4 tab: Families · Detail · Create · Plan Tiers. Families me…
• Mobile app me Field Marketing kaise dekhe? Mobile app me Patient Connect → Leads & Outreach → Field Marketing kholo. Upar Contacts / "Due to meet" / Today / 7-day ginti,…
• Mobile app me fingerprint screen se dusre account me login kaise kare? App khulte hi "Welcome back!" fingerprint screen aaye aur dusra account chahiye to "Change account" → "Yes, change account"…
• Mobile app me Floor par queue, chairs aur kiosk QR kaise use kare? Mobile: Mission Control → upar "Floor" chip. Usme "Patient flow", "Chairs" (tiles, har chair ki haalat, "Cleaning" / "Free" /…
• Mobile app me Forgot password kaise kare? Mobile app → email + password wali login screen → "Forgot password?" → Email daalo → "Send Reset OTP" → email me aaya 6-digit…
• Mobile app me Govt Schemes ke claim kaise dekhe aur status badle? Mobile: Billing → Insurance & RGHS → Govt Schemes → 'Government Schemes' screen. 'Claims (N)' me har claim card par Submit /…
• Mobile app me GST Filing Hub me kya alag hai? Mobile par Billing → Expenses & GST → GST & CA ("Tax & Compliance") me wahi 9 tab hain (GST Filing, GST Report, CA Access,…
• Mobile app me HR Masters me kya kya kar sakte hain? Mobile: Team → Members → HR Setup → HR Masters "HR Master" screen kholta hai — tabs: 📂 Files, 🏢 Departments, 👔…
• Mobile app me Huddle kaha hai aur web se kya alag hai? Mobile app me Today → Huddle kholo. Wahi sections milte hain (KPIs, Yesterday's snapshot, Today's schedule, opportunities, AR…
• Mobile app me Imaging Bridge se kya kya kar sakte hain? Mobile: Setup → Integrations → Imaging Bridge (ORALINK) (owner / admin) — "Bridge enabled" switch, 🟢 / 🔴 haalat, watched…
• Mobile app me implant ka record kaise daale? Mobile: patient kholo → "Implants" tab → "+ Log Implant" → "Log Implant Fixture" form: Tooth # (FDI) *, Status (default…
• Mobile app me insurance claim kaise dekhe aur Settle ya Deny kare? Mobile: Billing → Insurance & RGHS → Insurance → 'Insurance Claims' screen. Upar Submitted / Settled / Denied / Total ₹, tabs…
• Mobile app me Interactive Flows (Meta Flows) kaha hai? Mobile app me WhatsApp Hub screen ka "Meta Flows" tile (ya menu me Patient Connect → WhatsApp → Interactive Flows) kholo —…
• Mobile app me internet na ho to payment kaise darj kare? Patient → Bills tab → "+ Payment". Net na ho to bills ki list load nahi hoti aur sheet me laal line "Bills + medicines list…
• Mobile app me kai patients select karke CSV kaise bheje? Mobile: Patient Care → Patients me kisi patient ke card ko der tak dabao (long-press) — select mode chalu ho jaata hai. Baaki…
• Mobile app me KPI Register kaise use kare? Mobile: NABH Hub → Master Lists → "Quality Metrics (KPI)" → "KPI Register" screen. Teen tab: "Monthly grid" (6m–36m range, "⚡…
• Mobile app me laal "Something broke" screen aaye to kya kare? "Something broke" screen par "Try again" dabao — ya doosre tab par chale jao. Na chale to app poori band karke dobara kholo.…
• Mobile app me lab case ka stage (Accepted, Working, Finishing) kaise aage badhaye? Mobile: Treatment → Lab → Lab Cases → "Orders" tab me har case card par line hoti hai — Placed → Dispatched → Accepted →…
• Mobile app me Lead Form kaise banaye aur share kare? Mobile app: WhatsApp Hub → "Lead Forms" tile → "+ New Form" (ya "Preset" = ready Book Appointment form) → 'Form name *', 'URL…
• Mobile app me Medicine Library, Instructions aur Rx Presets kahan milenge? Mobile app → Setup → Settings → Clinical → "Clinical & Rx Presets", "Medicine Library", "Instructions Library", "Warranty…
• Mobile app me membership kaise beche aur renew kare? Mobile: Billing → Plans & Memberships → Memberships ("Memberships & Loyalty") → "Sell" tab ya + button → "Sell membership":…
• Mobile app me menu kahan hai aur hubs kaise khulte hain? Mobile app me upar-left ☰ dabao → side menu khulta hai: upar "Ask Veeransh AI" button, phir Alerts · Staff Chat · My Account,…
• Mobile app me Missed patients kaise dekhe aur call log kaise kare? Mobile: Patient Care → Patients → chips me sabse pehla "Missed" chip dabao → upar "30d / 90d / 1y" aur "☑ Pending only" →…
• Mobile app me Mission Control kahan hai aur web se kya alag hai? Mobile app me Today → Mission Control (purana Dashboard bhi yahi Overview par khulta hai). Same 7 tab: Mission, Floor, Lab,…
• Mobile app me Mock Audit, AI Audit Prep aur Inspector Package kahan hain? Mobile: NABH Hub → "Advanced (Team · Daily · Lists · Audit)" → "🎯 Audit Mode" me tiles: "Inspection Mode", "Objective…
• Mobile app me Money (traceable) screen kaise use kare? Mobile me Insights ka "Money (traceable)" page kholo. Upar chips: Today, Yesterday, 7 days, This month, Last month, This FY.…
• Mobile app me Money & Doctors kaha hai aur kya alag hai? Mobile: Insights → Clinic Health → upar "Money & Doctors" chip. Tabs: Profit, Payments, Forecast, Doctors, ABC, aur "Practice…
• Mobile app me money reports kaise dekhe aur share kare? Mobile: Insights → Reports → upar "💰 Money" ya "🧾 AR / AP" hub → report chip (P&L, Cash Flow, Day Book, Mode-wise, GST…
• Mobile app me My Subscription, Store aur credits kahan milte hain? Mobile: Setup → Plan & Help → My Plan → My Subscription (plan, status, usage, coupon, upgrade) · Setup → Plan & Help → Store…
• Mobile app me NABH register kaise bhare? Mobile: NABH Hub → Daily Logs → "Digital Registers". Upar register pills (OPG, Autoclave, BMW Gen, NSI …) — tap = us register…
• Mobile app me Offers (coupon, gift card, dynamic pricing) me kya kar sakte hain? Mobile: Billing → Bills → Offers — upar "Active coupons", "Total coupons", "Gift cards out", "Gift balance" aur teen tab. Gift…
• Mobile app me Open API client ya webhook kyun nahi ban raha? Open API ka saara kaam web se karo: Setup → Integrations → Open API / Synchronizer → Clients → "New Client" / Webhooks →…
• Mobile app me Patient Education campaign kaise banaye? Mobile: Patient Education screen par neeche "+" button → "New Drip Campaign": Name *, Frequency, Day of week / Day of month…
• Mobile app me patient ka "+ Bill" draft kyu banta hai? Mobile app → patient → "Bills" tab → "+ Bill" sheet ("New Bill") ka button "Create Draft Bill" hai — isse DRAFT bill banta…
• Mobile app me patient ka 3D scan kaise dekhe aur lab ko bheje? Mobile: patient kholo → More → "Imaging" → filter "3D" → 🧊 tile tap karo — 3D viewer khulta hai (ungli se ghumao, pinch se…
• Mobile app me patient ka ledger statement kaha milega? Mobile par patient kholo → "Bills" tab → "📊 Statement" — "Patient Statement" screen khulti hai: upar "Billed", "Credited" aur…
• Mobile app me patient ka prescription kaise likhe? Mobile me patient kholo → tab strip ka "More" → "Rx" → "+ New Rx (Full)" (poora form: NABH Order Source, Chief Complaint,…
• Mobile app me patient ka treatment plan kaise add kare? Mobile me patient kholo → "Chart" tab → neeche "+" → "Chart — Add Treatment": daant chuno (ya "🦷 Full mouth" / arch), "2.…
• Mobile app me patient ke documents kaise dekhe aur upload kare? Mobile me patient kholo → "More" → "Docs". Upar "Upload" (file / PDF) aur "Camera" (kaagaz scan) buttons; phir "Document name"…
• Mobile app me patient ke vitals kaise bhare? Mobile: patient kholo → "More" → Clinical me "Vitals" tab → "New Reading" → BP Sys, BP Dia, HR, SpO2 %, Temp °C, Weight kg,…
• Mobile app me patient ki call par outcome (Booked, Missed) kaise lagaye? Mobile: patient kholo → tab strip "More" → Comms → "Calls" → call card ka pill ("+ Set outcome") dabao → "Booked", "Declined",…
• Mobile app me patient ki insurance policy verify kaise kare? Mobile: Billing → Insurance & RGHS → Insurance → Pre-Auth Verify ('🛡️ Insurance Verification' screen) → 'All (n)' tab →…
• Mobile app me patient ki profile se Book Visit (appointment) kaise kare? Mobile: patient kholo → upar summary card ka "Next" (ya "Recall") tile dabao, ya "Visits" tab me neeche "+" → "Book Visit —…
• Mobile app me patient ki X-ray aur photos kahan dekhe aur le? Mobile app me patient kholo → tab strip ke aakhir me "More" → Records → "Imaging". Upar buttons: "Capture" (Capture Mode), "🎯…
• Mobile app me patient ko education content kaise dikhaye aur bheje? Mobile par patient kholo → Treatments tab → "🗓 Plans" me treatment ke saamne "Explain" dabao. Education Library us treatment…
• Mobile app me patient list ke Filters, Sort aur Compact kaise use kare? Mobile: Patient Care → Patients → search ke neeche "Filters" (Age min / Age max, "Has outstanding balance" → "Apply"), "Sort:…
• Mobile app me Patient LTV aur Risk Scores kaha milte hain? Mobile: Insights → Clinic Health → "Patients" chip → neeche "Patient LTV" ya "Risk Scores" pill. LTV me Total Patients / Total…
• Mobile app me Patient Referrals me kya kya kar sakte hain? Mobile: Patient Care → Referrals. Upar "REWARDS PAID" card (Pending / Qualified / Rewarded ginti), "Auto-Check Qualifications"…
• Mobile app me Patient Requests kaise dekhe aur close kare? Mobile app me Today → Patient Requests kholo: upar "Pending" / "Done" / "Dismissed" tab. Har row par icons: 📞 call, 💬 chat…
• Mobile app me Patient Rights Charter kahan hai, print kyun nahi hota? Mobile me do jagah: patient kholo → "More" → "Linked Screens" → "Rights & Charter", ya NABH Hub → "Master Lists" → "Patient…
• Mobile app me patient screen ke upar wale icons (call, WhatsApp, 🔗, ✈, print, 🔔, ₹) kya karte hain? Mobile patient screen ke upar ek line: 📞 call (phone ka dialer), WhatsApp (aapke phone ka WhatsApp, patient ki chat), 🔗…
• Mobile app me payroll aur payslip kahan hai? Mobile par Team → Payroll → Salary se "Payroll Hub" khulta hai: "Payslips this month", "Payout total", "Pending leaves",…
• Mobile app me Pending Payments kahan hai aur web se kya alag hai? Mobile: Billing → Pending Payments — upar wahi tab: "Dues & Credit", "Write-offs", (chalu ho to) "Old dues cleanup",…
• Mobile app me plan options compare, accept ya decline kaise kare? Patient → More → "Plan Compare" tab: pehle 3 plan cards (Total cost, Visits, Items) — har card par "✓ Accept" (patient ka…
• Mobile app me planned treatment ka rate, qty ya daant kaise badle? Patient → More → "Clinical" → "🗓 Plans" me us treatment ka "Edit" → "Edit Plan" sheet: "Tooth Number", "Rate (₹)", "Qty",…
• Mobile app me policies, manuals aur organogram kaise dekhe ya edit kare? Mobile: Team → Members → Documents → Manuals / Policies / Organogram → document tap karo. Sab log padh sakte hain, "History",…
• Mobile app me Practice Health, Owner View aur Forecast kahan hain? Mobile app me Insights → Clinic Health ek hi screen hai: upar chips — Practice Health, Owner View, Money & Doctors, Patients,…
• Mobile app me Practice Valuation kaha hai aur report kaise khole? Mobile app: menu → Insights → Valuation → "Practice Valuation v2" screen. Tabs: "Snapshot", "Drivers", "Benchmarks",…
• Mobile app me Prescriptions list kahan hai aur wahan se naya Rx kaise likhe? Mobile me ☰ menu → Treatment → Clinical → "Prescriptions" tile: upar search "Patient, phone, UHID or medicine", "New…
• Mobile app me Pro Dental Chart kaise khole aur mark kare? Mobile: ☰ → Treatment → Imaging → "Dental Chart" → "Select Patient" ke search box me naam ya phone likho → patient par tap…
• Mobile app me Radiographs screen me kya kya kar sakte hain? Mobile: Treatment → Imaging → X-rays & Photos → Radiographs (ya Imaging Hub → "Open Radiographs") → "Select Patient" me naam /…
• Mobile app me RCS kaise bheje aur template kaise use kare? Mobile → RCS Messaging screen: tabs Send / Templates / History. Send me "👤 Pick patient" (naam / phone / UHID search) ya…
• Mobile app me Recalls screen kaise use kare? Mobile: Patient Care → Follow-ups → Recalls. Upar Due / Overdue / Contacted ginti, phir tabs "Due", "Overdue", "All",…
• Mobile app me Recare campaign kaise chalaye? Mobile: Patient Care → Follow-ups → Recare Campaigns — upar "+" se naya campaign (Name, Months since last visit, Channel, Send…
• Mobile app me Received Log kaise khole? Mobile app: Patient Connect → WhatsApp → "Received Log" tile, ya "Sent Log" screen ke upar "📥 Received Log" link. Search…
• Mobile app me Referring Doctors kahan milte hain? Abhi mobile app ke menu se Referring Doctors list nahi khulti — mobile ka Patient Care → Referrals sirf patient-to-patient…
• Mobile app me Registers par "1 Click" button kyun nahi dikhta? Mobile par "1 Click" sirf owner/admin ko dikhta hai, aur wo bhi upar ke auto-fill tile ("X% entries auto-filled") ke andar —…
• Mobile app me reports kaise dekhe aur share kare? Mobile: Insights → Reports kholo. Upar hubs ("📊 Daily Snapshot", "👥 Patients", "📅 Operations", "🦷 Clinical", "📦 Inv &…
• Mobile app me Reviews screen kaise use kare? Mobile: Patient Connect → Campaigns → Reviews. Upar 90 din ka summary aur 4 tile (Sent / Responded / 5★ → Google / ≤3★…
• Mobile app me RGHS OPD ya Day-Care number kaise daale? Mobile app me patient kholo → upar ✏️ (pencil) → "Edit Patient Info" → "Govt / TPA scheme patient?" tick + scheme chip → "🏥…
• Mobile app me Running Treatments kaise dekhe? Mobile: Patient Care → Follow-ups → Running Treatments. Upar "Running" / "Completed" / "Stopped", tiles (Running, "Next…
• Mobile app me Scanner Import se scan kaise upload kare? Mobile: Treatment → Imaging → Scanner Import → vendor chip (itero / 3shape / medit / other / manual) → "Case ID", "Notes" →…
• Mobile app me Scheme A/c aur RGHS reimbursement kaise darj kare? Mobile: menu → Billing → Insurance & RGHS → Scheme A/c (ya Billing screen ke upar building wala icon) → "Scheme / Govt…
• Mobile app me search (Ctrl+K jaisa) kahan hai? Mobile app me Calendar, Reports, Money ya NABH screen ke upar-right 🔍 icon dabao → "Ask Veeransh" screen khulti hai. "Ask…
• Mobile app me Sent Log kaise dekhe? Mobile app: Patient Connect → WhatsApp → "Sent Log" tile (ya WhatsApp screen ke tabs me "Sent Log"). Upar "📥 Received Log"…
• Mobile app me Server Address kya hai, kab badle? Sirf mobile app me: My Account → Server Address ("API Backend URL") — "Test URL", "Save", "Reset to default". Ise tabhi badlo…
• Mobile app me Settings kahan hai aur koi setting kaise dhoondhe? Mobile: side menu → Setup → Settings. Upar clinic ka naam aur "Signed in as …", phir "Search settings…" box aur 4 tab chips…
• Mobile app me Smart Schedule kaise use kare? Mobile app me Today → Calendar → Smart Schedule kholo. Upar 3 tab: "Suggest", "Utilization", "Gaps". Suggest me Patient list…
• Mobile app me Smile Design kaise use kare? Mobile: patient kholo → More → "Smile" tab: "🎯 Guided Smile Camera", "🖼 Photo from Imaging", "QUICK BEFORE / AFTER" aur…
• Mobile app me SOP Editor me kya kya kar sakte hai? Mobile: NABH Hub → "Procedure Manual (SOPs)" (SOP Editor screen). Upar filter icon se section, search, SOP kholo → "Edit" /…
• Mobile app me SOP Library khaali kyu dikhti hai? Phone app me NABH → SOP Library (aur Admin hub ka "SOP File Library" tile) abhi purani file library kholta hai jo khaali hai,…
• Mobile app me staff attendance admin kahan hai? Mobile app me Team → Attendance → Today se "Attendance Admin" screen khulti hai. Tabs: Today, Monthly, Notifs, Performance,…
• Mobile app me Staff Directory me kya kar sakte hain? Mobile app: Staff Hub → "Staff Directory" — search, role chips, "+" se Add Staff (Camera / Library photo, login aur onboarding…
• Mobile app me staff incentive aur doctor commission kahan milte hain? Mobile: Staff hub → Manager Tools → "Incentive Rules" (rules banao / badlo + "Run Simulation" se mahine ka andaza),…
• Mobile app me Staff Tasks kaise use kare? Mobile app me Team → Tasks & Training → Tasks kholo (Staff Tasks screen). Upar ginti (Open / Progress / Overdue / Done),…
• Mobile app me Tasks kaha hai aur kya kya kar sakte hain? Mobile app me Today → Tasks kholo. Upar Open, Urgent+High, Overdue, Done/wk tiles; priority aur source pills se filter; neeche…
• Mobile app me TeleMed video consult kaise kare? Mobile: Treatment → Clinical → Consult & Voice → Telemedicine (screen "TeleMedicine") — sirf wahi appointment dikhte hain jin…
• Mobile app me Treatment Complete (1-Click) kaise kare? Mobile: Treatment → Clinical → Rx & Vitals → Treatment Complete (screen ka naam "Treatment Complete (1-Click)") → "New Case…
• Mobile app me treatment Done, ek saath Done aur 🔄 Sitting kahan hai? Mobile app me patient kholo → "More" → "Clinical". "🗓 Plans" card ka "Done" → "Mark Treatment Done" sheet → "Mark as Done".…
• Mobile app me treatment package kaise banaye, kya-kya hota hai? Mobile: Billing → Plans & Memberships → Packages → + button → "New Package": "Package name *", Description, "Package price (₹)…
• Mobile app me Treatment Types (rate card) kaise edit kare? Mobile: Setup → Settings → Clinical → Treatment Types. Upar ➕ se naya, row ke ✏️ se edit: "Treatment name *", Hindi naam,…
• Mobile app me UPI Autopay mandate kaise banaye aur web se kya fark hai? Mobile → Billing → Bills → "UPI Autopay" tile → "+ New Mandate" → "Patient *", "Amount per cycle ₹ *", Cycle, "Total cycles (0…
• Mobile app me User Management se user kaise banaye? Mobile: Setup → Admin → Users & Policy → User Management → neeche "+" button → "New User": Username *, Full name, Email,…
• Mobile app me Voice Dictation (Voice → Treatment Plan) kaise use kare? Mobile: Treatment → Clinical → Consult & Voice → Voice Dictation (screen "Voice → Treatment Plan"): "Extract as" me "🦷…
• Mobile app me WhatsApp Analytics par "Analytics load failed" kyu aata hai? Ye app ki taraf ki kami hai: mobile ki "WhatsApp Analytics" screen abhi khulte hi "Analytics load failed" dikhati hai — aapke…
• Mobile app me WhatsApp API Keys kaise banaye aur share kare? Mobile app: WhatsApp Hub → "API Keys" tile → "+ Generate New Key" → 'Key name *', Scopes, 'Rate limit (req/min)' → "Generate".…
• Mobile app me WhatsApp Auto-Reply aur keyword rules kahan milte hain? Mobile: Patient Connect → WhatsApp → Auto-Reply (WhatsApp Hub ka "Auto-Reply" tile) — upar do pill: "Built-in commands"…
• Mobile app me WhatsApp hub kahan hai aur web se kya alag hai? Mobile: menu → Patient Connect → "WhatsApp" tile → "WhatsApp Business" screen. Upar wahi 🟢 / 🟡 / 🔴 patti (tap karo to poori…
• Mobile app me WhatsApp Team Inbox kaise chalaye? Mobile: Patient Connect → WhatsApp → WhatsApp Team Inbox (WhatsApp hub ka "Inbox" tile bhi). Upar search + All / Open /…
• Mobile app me WhatsApp templates ka kya-kya hota hai? Mobile: Patient Connect → WhatsApp → WhatsApp Templates (WhatsApp hub ki upar wali patti ya "Quick jump" me "Templates").…
• Mobile app par kaun kaun se notification aate hain? Owner / admin ke phone par: staff ka check-in / check-out (face mismatch ya fingerprint flag ke saath), punch undo, naya leave…
• Mobile app pe fingerprint ya face lock laga sakte hain kya? Haan — mobile app me Face ID / Fingerprint unlock built-in hai. Pehli successful login ke baad biometric-capable phone pe ye…
• Mobile app se apna WhatsApp number kaise connect kare? Mobile: Patient Connect → WhatsApp → WhatsApp Connection ("Connect WhatsApp" screen) → number kahan chal raha hai chuno →…
• Mobile app se Bank milaan kaise kare? Mobile: menu → Billing → Insurance & RGHS → Bank reconciliation (ya "Scheme / Govt Account" screen ka "🏦 Bank reconciliation…
• Mobile app se bill settings aur print template kaise badle? Mobile: Setup → Settings → Billing me teen screen — "Bill Settings" (GSTIN, UPI, prefix, header/footer note, bank,…
• Mobile app se bill ya prescription ka print / PDF kaise nikalu? Mobile me patient kholo → upar ka 🖨 icon → "Print" sheet: "Registration slip", "Print bills — choose…" (bill tick-list),…
• Mobile app se blockout kaise banaye ya hataye? Mobile app me Today → Calendar → Blockouts kholo → upar right "+" (ya khaali screen par "Add blockout") → "New Blockout" sheet…
• Mobile app se calendar me naya appointment kaise book kare? Mobile: Today → Calendar → neeche "+" button, ya Day view me khaali time par tap → "Book Appointment" sheet (calendar ki date…
• Mobile app se clinic website kaise edit kare? Mobile app me Patient Connect → Leads & Outreach → Website kholo → tabs: Hero, Services, Reviews, Gallery, FAQs, SEO → badlav…
• Mobile app se counter par dawai kaise beche (New Sale POS)? Mobile: Pharmacy → Selling → "New Sale" tile → "New Sale (POS)": patient ka naam ya mobile (walk-in ho to sirf naam) → "+ Add…
• Mobile app se credit note kaise banaye? Do raaste (sirf owner / admin): 1) Patient kholo → "Bills" tab → bill par "Credit" → "Credit Note · Reason" me wajah → "Credit…
• Mobile app se dawai ka stock adjustment kaise bheje? Mobile: Treatment → Pharmacy & Stock → Clinic Stock → Pharmacy Hub → "Stock Adjustments" → "Medicine *" (Tap to pick) →…
• Mobile app se GRN (Goods Receipt) kaise banaye aur post kare? Mobile: Pharmacy → "Inventory" → "Supply Chain" → "Pharmacy+" → "GRNs" → "+ New GRN". "From placed PO" se PO chuno ya "Direct"…
• Mobile app se implant box ka sticker scan karke stock kaise chadhaye? Mobile: Treatment → Pharmacy & Stock → Clinic Stock → Implant Stock → "+ Add / Scan box" → "🆓 Photo (free)" ya "☁️ Photo…
• Mobile app se kharcha (expense) kaise daale? Mobile: Billing → Expenses & GST → "Expenses" tile → neeche ka "+" button (ya "Add" tab) → chaho to "📷 Scan Bill / Receipt" →…
• Mobile app se lab account kaise banau? Mobile app me "Lab Signup" se lab ka login (lab app account) banta hai — naam, mobile → "Send OTP" → OTP, clinic code…
• Mobile app se lab order kaise banaye? Mobile: Treatment → Lab (Lab Work) → neeche + button → "New Lab Order": "Patient * (type to search)" me naam likh kar list se…
• Mobile app se logout ya dusra account kaise kare? Logout: ☰ drawer → sabse neeche laal "Logout" → "Do you want to log out?" → "Logout". Header → My Account me "Sign out" bhi…
• Mobile app se Marketing campaign banaya to filter kyu nahi laga? Mobile → Marketing screen → "+" (New Campaign) me "Audience tag" aur "Schedule" box abhi save nahi hote, isliye mobile se bana…
• Mobile app se naya clinic signup kar sakte hain kya? Nahi. Clinic ka naya account sirf web par banta hai: oralzy.com → "Start Free Trial →". Mobile app ke login screen par "Need a…
• Mobile app se naya patient kaise register kare? Mobile app me Patients list ke neeche ➕ button (ya menu Patient Care → Patients → Register New Patient, home widget "Add",…
• Mobile app se nayi complaint kaise register kare? Mobile: Setup → Plan & Help → Help → "🎫 Meri Complaints" → neeche "New complaint" → "What's the problem? *" (jaise "X-ray…
• Mobile app se patient ki clinical photo kaise le? Abhi mobile par sahi raasta: Setup → Plan & Help → My Plan → Premium → "📷 DSLR" tab → "Tap to select patient" → "Upload…
• Mobile app se patient ko intake form ka link ya QR kaise de? Mobile: Setup → Settings → Clinic → Patient Intake Forms → "➕ Issue new" → "Patient name (optional)" ya "Phone (for WhatsApp)"…
• Mobile app se patient ko portal link kaise bheje? Mobile app me patient kholo → upar icons ki line me 🔗 (link) icon dabao → naya portal link banta hai aur phone ka Share menu…
• Mobile app se patient ko template message ya PDF kaise bheje? Mobile app me patient kholo → upar ke Quick Actions me ✈️ (paper-plane) icon → "Send message" sheet: "Treatment Done",…
• Mobile app se payment gateway keys kaise daale? Mobile: Setup → Settings → Billing → Payment Gateways (owner / admin) → "Pine Labs A910 POS", "Razorpay (Online Payment…
• Mobile app se Pending Rx ki dawai kaise dispense kare? Mobile me ☰ menu → Treatment → Pharmacy & Stock → "Pharmacy" → "Selling" → "Pending Rx (N)" — screen ka naam "Pending Rx…
• Mobile app se perio chart kaise bhare? Mobile: patient kholo → More → Perio → "6-Site Chart". Har daant ka number tap karo → MB, B, DB, ML, L, DL me "PD (mm)" likho,…
• Mobile app se print me letterhead ka option kyun nahi aata? Mobile app me "Print mode" (Plain paper / Letterhead) popup nahi hai. Phone se har print clinic header ke saath A4 PDF banta…
• Mobile app se print par "Print failed" kyun aata hai? Mobile print clinic ke server se design mangta hai, isliye internet chahiye. "Print bills — choose…" me 2 ya zyada bill tick…
• Mobile app se Purchase Order kaise banaye aur Place kare? Mobile: Pharmacy → "Inventory" → "Supply Chain" → "Pharmacy+" → "Purchase Orders" → "+ New PO" → "Supplier *" chuno, "Expected…
• Mobile app se shift swap approve kaise kare? Abhi mobile app se shift swap approve nahi ho paata: Team → Members → HR Setup → "🔄 Swaps" tab me "Shift Swaps" tile / "Open…
• Mobile app se staff leave approve kaise kare? Mobile: Team → Payroll → Leaves → "Leave Requests" screen → upar Pending / Approved / Rejected tabs → pending card par…
• Mobile app se staff training entry kaise kare (Training Register)? Mobile: Team → Tasks & Training → Training → Staff Training ("Training Register") → neeche + button → "New Training Entry":…
• Mobile app se supplier ka purchase bill (New Purchase) kaise chadhaye? Mobile: Pharmacy → "Inventory" → "New Purchase" (owner / admin) → "Supplier *" (neeche ke naam chips se chun sakte ho),…
• Mobile app se WhatsApp campaign kaise bheje? Mobile app me Patient Connect → WhatsApp → WhatsApp Campaigns screen hai, par abhi theek se kaam nahi karti — campaign list…
• Mobile app se WhatsApp contacts import kaise kare? Mobile: Patient Connect → WhatsApp → WhatsApp Contacts → "Import CSV" → har line me name,phone,email,tags paste karo (email,…
• Mobile Calendar ka "Smart Find" button kya karta hai? Mobile app ke Calendar par baingani "Smart Find" button dabao → "Smart Find Slot" sheet: "Duration (min)", "Start date…
• Mobile Calendar me Pick branch kya hai, phone se booking kis branch me lagti hai? Jis clinic me 1 se zyada branch hai, mobile app ki Today → Calendar screen par chhota "Pick branch" button (peela) dikhta hai.…
• Mobile Dispensing Register me Close Shift sign-off kaise kare? Mobile: Treatment → Pharmacy & Stock → Dispensing Register → pehle From / To me aaj ki date chuno → "Close Shift" → "Opening…
• Mobile Imaging Hub me Analyze with Veeransh AI par Analysis failed kyun aata hai? Mobile Imaging Hub ke AI Imaging card (Camera / Gallery → "Analyze with Veeransh AI") se abhi analysis nahi hota — 'Analysis…
• Mobile me "Dispatch + WA" aur "Send All" kya karte hain? Mobile: Treatment → Lab → "Orders" tab me Pending card par "Dispatch + WA" dabao — aapke phone ka WhatsApp lab ke number par…
• Mobile me camera permission denied — photo/scan par camera khulta hi nahi? Android Settings → Apps → ORALZY → Permissions → Camera → Allow karo. Do baar 'Don't allow' dabane ke baad app khud dobara…
• Mobile me Device Health se apne phone ki problem kaise pakde? Mobile: My Account → Device Health — kholte hi check chalta hai: Location / GPS, Background / battery ("freezer"), Camera…
• Mobile me ek patient ke adverse events kaha dekhe aur add kare? Mobile: patient profile kholo → tabs me "More" → "Linked Screens" me "Adverse Events". Upar Total Events, Open, Sentinel, Last…
• Mobile me patient ke Profile tab me kya-kya hota hai? Mobile patient screen ka pehla tab "Profile": recall card (30 din ke andar ya overdue, "Remind via WA"), Medical Alerts…
• Mobile Messages tab me "Compose" se apna message ya quick reply kaise bheje? Mobile: patient kholo → tab strip ka "More" → "More sections" → Comms → "Messages" → "✏ Compose" → channel chuno (WhatsApp /…
• Mobile Mission Control me neeche + button (Quick Add) kya hai? Today → Mission Control → Overview par neeche-right gol + button hai. Tap karo → "Quick Add" sheet: Book Appointment, Register…
• Mobile NABH Hub me "Inspector Mode (audit visits)" button kya karta hai? Mobile app me NABH Hub screen ke upar "Inspector Mode (audit visits)" tap karo — screen 'Inspector Mode — Audit View' ban…
• Mobile OTP ke baad "Which clinic do you want to open?" kyun aaya? Ye list tab aati hai jab aapka mobile number ek se zyada jagah juda ho: apni clinic ka login + kisi clinic me CA (GST) access,…
• Mobile OTP se bina password login kaise kare? Web / Windows app: login page → "📱 Sign in with Mobile OTP" → Mobile Number (10 digit) → "🔐 Send OTP" → WhatsApp ya SMS me…
• Mobile par chehra (face) scan karke patient kaise dhoonde? Patient Care → Patients → Patient List (mobile) → upar-right QR icon ke bagal wala gol face icon → "Find by Face" screen…
• Mobile par Expiry Alerts se expire hone wali batch write-off kaise kare? Mobile: Treatment → Pharmacy & Stock → Clinic Stock → Pharmacy Hub → "Expiry Alerts" → upar 7d / 14d / 30d / 60d / 90d chuno →…
• Mobile par Live TPA Pre-Auth ya TPA Analytics khaali kyu dikhta hai? Mobile ke 'Live TPA Pre-Auth' screen par abhi patient naam, TPA aur Policy '—' dikhte hain aur 'Submitted' / 'Rejected' tab…
• Mobile par NABH mock interview Practice Mode me kaise chalaye? Mobile: NABH → NABH Hub → "Mock Interview" → apna naam likho → "🎯 Role chuno" → "📊 Kitne questions" (10 / 20 / 30 / 50) →…
• Mobile par naya insurance claim kyu nahi banta, 'Patient ID' kya hai? Mobile ke '+ New Insurance Claim' (aur 'AI Tools' → '🪄 AI Auto-Fill Claim') me 'Patient ID' maanga jaata hai — ye UHID ya…
• Mobile par Query Builder kaise chalaye aur CSV kaise share kare? Mobile app: menu → Insights → Clinic Health → "Query Builder" chip → upar ka data chunne wala button dabakar data (patients,…
• Mobile par RGHS Number Capture ka bookmark ya Excel bulk kaise chalaye? Mobile par roz ka tareeka: patient kholo → Edit → "🏥 Scheme numbers — separate for each visit" card → "+ Number for new…
• Mobile par treatment profitability kaise dekhe? Mobile: Billing → Expenses & GST → "Profitability" tile → From / To chuno (data sirf owner / admin login par aata hai) —…
• Mobile par upar laal "📵 Offline" patti kya hai? Net 2 second se zyada band rahe to upar laal patti aati hai: "📵 Offline — changes will sync when back online" (ya "📵 Offline…
• Mobile par web wali Payment Schedules list kahan milegi? Mobile → Billing → Bills → "Payment Schedules" tile pehle "EMI Plans" screen kholta hai. Wahan "Bill EMIs · Mark paid →…
• Mobile patient ke Chart tab me daant ke rang aur tap ka matlab kya hai? Mobile: patient kholo → "Chart" tab. Ye chhota chart sirf treatments se rang leta hai — rang ka matlab neeche "LEGEND" me…
• Mobile patient screen ke Voice, AI, Notes, 911 button kya karte hain? Summary card ke neeche toolbar: "Voice" (🎙 bol kar note — "Save to Notes" se notes me "Voice capture" note), "AI" ("AI…
• Mobile patient screen par Next, Recall, Plan, Due wala card kya batata hai? Mobile me patient kholte hi naam ke neeche chipka card: "Next" (agla appointment · time · doctor, warna "None scheduled"),…
• Mobile Radiographs ka Share button se patient ko X-ray kyun nahi khulti? Mobile Radiographs me X-ray ke upar share icon sirf ek link bhejta hai jo ORALZY login ke bina nahi khulta — patient ko X-ray…
• Mobile Radiographs me Tooth region aur Tag finding save kyun nahi hote? Abhi mobile "Upload radiograph" ka "Tooth region" (UR / UL / LR / LL / Full Mouth) aur X-ray ke neeche "Tag finding (EN /…
• Mobile screen par 💬 gol bubble kyun dikh raha hai? Ye lab chat ka unread bubble hai — lab ne message bheja aur abhi padha nahi gaya to har screen par 💬 bubble (ginti ke saath)…
• Mobile se anesthesia (LA) log alag se kaise bhare? Mobile: patient kholo → More → Clinical → "Anesthesia Log" → "+ Log Anesthesia". Drug chuno, Cartridges, Lot #, Technique,…
• Mobile se Before aur After photo pair kaise save kare? Mobile: Imaging Hub → "🖼 Before/After" → patient chuno → "+ Add Before / After" → Before aur After box me gallery se photo…
• Mobile se insurance card scan karke policy details kaise nikale? Mobile: Billing → Insurance & RGHS → Insurance → 'AI Tools' tab → '📷 Scan Insurance Card' → Camera ya Gallery → card ki…
• Mobile se patient card ka QR ya barcode scan karke patient kaise khole? Mobile app → Patients screen ke upar QR icon (ya home widget "Scan") → "Scan Patient Barcode / QR" → patient card,…
• Mobile se print diya par printer list me aata hi nahi — kaise print karu? Mobile print Android ke print service se jaata hai — printer brand ki plugin app (HP Smart, Epson Print, Canon PRINT) install…
• Mobile se RCT ka Endo Case Log kaise bhare? Mobile: patient kholo → More → Clinical → "Endo Case Log" → "+ New Endo Case". Tooth # (FDI), Procedure (RCT / Pulpectomy), "+…
• Mobile se Rx edit kiya to dawai ka duration aur instructions kyun hat gaye? Mobile Rx tab ka "Edit" ek chhoti "Edit Prescription" sheet hai jisme har dawai sirf "naam dose" ki ek line hoti hai. "Save…
• Mobile se Rx me likhi instructions baad me parche par kyun nahi dikhti? Mobile Full form ka "General Instructions (one per line)" aur Quick sheet ka "Instructions" box abhi Rx record me save hi nahi…
• Mobile se specialist referral aur referral letter kaise banaye? Mobile: Treatment → Clinical → Specialty → Clinical Suite → "🔄 Referrals" tab → "Tap to select patient" → "New Referral" me…
• Mobile se surgical safety checklist save kyu nahi ho rahi? Mobile app ke Patient Safety → "+ Start Surgical Safety Checklist" (ya Surgical SC tab → "+ New Checklist") se NAYI checklist…
• Mobile Smart Alerts me "Override", "Details" aur search kya hai? Mobile: ☰ → Alerts. Har alert par "Ack", "Details" aur "Override". "Override" = "dekh liya, phir bhi aage badh raha hoon" —…
• Mobile Smile tab me Quick Before / After photo kaise save kare? Mobile: patient → More → "Smile" → "QUICK BEFORE / AFTER" card: "Before" aur "After" tile par tap → "Camera" ya "Gallery"…
• Mock Audit aur AI Audit Prep me kya farak hai? Mock Audit (NABH → NABH → NABH Hub → NABH Mock Audit) 16 tay checks aapke data par chalata hai aur weighted Readiness Score…
• Mock Audit ka purana result kahan dikhega, kitni baar chalana chahiye? Mock Audit ka report screen par save nahi hota — page band karke wapas aao to "What we check" list dikhegi, report nahi. Jab…
• Mock Audit ka Readiness Score aur Critical Misses kaise bante hain? Readiness Score = pass hue checks ka weight ÷ sab checks ka weight × 100. 85%+ = "Audit-Ready" (assessor visit schedule karo),…
• Mock Audit kaun chala sakta hai, "Forbidden: insufficient role" kyun aaya? NABH Mock Audit sirf owner aur admin login chala sakte hain. Receptionist, doctor, assistant ya auditor login par checks list…
• Mock Audit me check FAIL aa raha hai, kaise theek kare? "All Checks" table me fail row ka Detail padho — wahi kami batata hai (jaise "4/7 days have autoclave entries", "No Fire NOC…
• Mock drill kab due hai, "15 din me" WhatsApp kyu aaya? Default schedule "Mock drill (every 2 months)": har 2 mahine 1 tareekh 11:00, code red (fire) pre-filled, admin ke naam. Due…
• Mock drill register me Code Blue / Pink ki sheet kahan? "Mock Drill & CAPA Register" me "Drill / code" chunte hi us code ki apni sheet khulti hai: Code Orange (spill) 13 timed…
• Mock interview ka score, grade aur laal section kaise samjhe? Interview ke baad scorecard me bada % aur "Grade" aata hai: A+ = 90%+, A = 80%+, B = 70%+, C = 60%+, D = 50%+, F = 50 se kam.…
• Mode-wise me Count, Amount aur % ka matlab kya hai? Insights → Reports → "Money" → "Mode-wise": upar wala total tile = range me aaye saare payment (refund chhod kar) + pharmacy…
• Modules me kaunsa switch band karne par kya-kya hatta hai? Setup → Settings → Clinic → Modules me har card par "Covers:" likha hai. RGHS & Govt Schemes → Govt Schemes, Empanelment,…
• Modules me NABH ka switch kyun nahi hai, Only ORALZY can change this kyun likha hai? NABH card par sirf status (On / Off) dikhta hai — clinic khud NABH chalu/band nahi kar sakti, isliye "Only ORALZY can change…
• Monthly CAPA review kya hai aur ek tap me kaise band kare? Har mahine ki 5 tareekh ko NABH Registers ke "Corrective & Preventive Action Register" me "Monthly CAPA review" row banti hai…
• Monthly Facility Inspection Checklist kaise bhare? NABH → NABH → NABH Hub → NABH Registers → "Facility Inspection" → mahine ki pending row par "Fill": Inspection date, Area…
• Morning Brief band kaise kare ya kisi doctor ka number hataye? Setup → Settings → Auto Messages → Doctor Morning Brief: poora band karna ho to "✅ Enabled" ka tick hatao ("Disabled" dikhega)…
• Morning Brief email par aa sakta hai kya? Abhi nahi. Setup → Settings → Auto Messages → Doctor Morning Brief me "Channel" me WhatsApp / Email / Both dikhta hai aur save…
• Morning Brief me kaun kaun se number aate hain aur unka matlab? Brief me "Sections to include" ke hisaab se ye hisse aate hain: 📅 Today's Schedule (aaj ke total appointments, Confirmed,…
• Morning Brief me Preview aur Send Now me kya farq hai? Setup → Settings → Auto Messages → Doctor Morning Brief: "👁 Preview" sirf screen par aaj ka brief dikhata hai, kisi ko bhejta…
• Morning Huddle kis time jaata hai aur kisko — time kaise badlu? Setup → Settings → Auto Messages → "AI Morning Huddle": "✅ Send to WA" on karo, "Send at hour (IST 24h)" chuno (5 se 12,…
• MOU Builder se lab, ambulance ya BMW vendor ka MOU kaise banaye? NABH → NABH → NABH Hub → "🔧 Advanced" → Master Lists → MOU Builder: template chuno (Dental Laboratory, Ambulance / Emergency…
• MRD checklist aur Housekeeping Roster khud kaise bhar gaye? Medical Records Closure Checklist "PT Out" par visit ke records se bharta hai (consent, treatment note, Rx, bill filed) —…
• Multi-branch clinic me nayi appointment kis branch me book hoti hai? Web: upar header ke "Branch" dropdown (🏥 naam) me jo branch chuni hai, nayi booking usi branch me jaati hai. Mobile: Calendar…
• Multi-Branch Dashboard aur Franchise P&L me kya farak hai? Dono Insights → Reports → Branches me hain. Multi-Branch Dashboard = pichhle 7 / 30 / 90 din me branches ki tulna (Revenue =…
• Multi-Branch Dashboard me Enterprise plan feature, Upgrade to view aa raha hai? Insights → Reports → Branches → Multi-Branch Dashboard tabhi khulta hai jab clinic ke paas "Extra branch" add-on (ya All…
• Multi-Branch Dashboard me patients are not assigned to any branch warning kyun? Insights → Reports → Branches → Multi-Branch Dashboard ke neeche peela "⚠️ … patients and … appointments are not assigned to…
• Multi-Branch Dashboard me Revenue, Avg Ticket, No-Show% kaise nikalta hai? Insights → Reports → Branches → Multi-Branch Dashboard ("Last 7d / 30d / 90d"): "Revenue" = chune din me us branch par lage…
• Multi-Branch Dashboard mobile par kaise dekhe aur share kare? Mobile menu → Insights → Reports → Branches → Multi-Branch Dashboard. Upar "Last 7d / 30d / 90d / 1y" chuno; "Consolidated…
• Multi-branch me ek staff do branch me kaam karta hai — uska data access kaise scope hota hai? Login par branch ki koi rok nahi — har login clinic ki saari branches ka data dekhta hai. Staff ek hi login se header ke…
• Multi-sitting implant ya denture me lab order kab banta hai? Course wale treatment me lab order us sitting par banta hai jis din impression / scan / abutment / try-in hota hai. Pehli…
• Multi-sitting treatment (RCT, crown) ka bill pehli sitting me banta hai kya? Haan. Pehli visit par plan row ka "✓ Done" hamesha jaisa Complete drawer kholta hai aur "✓ Mark done" par BILL banata hai —…
• Multi-sitting treatment ki aakhri sitting par 'Treatment complete' kaise kare? Aakhri visit par done row ka "🔄 Sitting" → aaj ka kaam chuno / likho → "Treatment complete". Pehle "Before completing —…
• Multi-sitting treatment ki agli sitting (🔄 Sitting) kaise record kare? Pehli sitting par normal "✓ Done" (bill usi din, wahi sitting 1). Agli visit par Visits ki "● Treatment Done" table me row ka…
• My Account kahan hai aur usme kya kya milta hai? Web: upar header me 👤 gol icon (My Account) dabao → menu: Change Password, Two-Factor, Login Activity, Language, Calendar…
• My Account me "Call detector (test)" card kya hai? Ye patient ki phone call ka popup test karne ka card hai (sirf mobile, Header → My Account). Kisi patient ka number likho →…
• My sign-offs me "your login is not linked to any HR record" kyun aata hai? Matlab aapka login Staff Directory ke kisi staff se juda nahi mila, isliye sign aapke login naam par record hota hai aur…
• My Subscription me ORALZY ka coupon code kaise lagaye? Setup → Plan & Help → My Plan → My Subscription → "Choose a Plan" ke neeche "Coupon code" box me code likho (apne aap CAPITAL…
• My Subscription me Status trial, active, past_due ka matlab kya hai? Setup → Plan & Help → My Plan → My Subscription ke upar "Current Plan" box me plan ka naam, "Status:" aur trial me orange…
• NABH Annual Budget kaun bana sakta hai, "Forbidden" kyun aata hai? Annual Budget (NABH Hub → "🔧 Advanced" → Team & Governance → Annual Budget) sirf owner ya admin login dekh, bana, badal aur…
• NABH assessor aane wale din app me kya kya kholna hai? Subah: NABH → NABH → NABH Hub → Inspector Package → "Download ZIP" (fresh), aur Auto-Pilot ke "🎯 Inspector Mode" card se "📦…
• NABH audit ke liye organogram aur policies kaise taiyaar rakhe? NABH me organogram (reporting structure) aur clinic ki policies / manuals ka likha hua, version wala proof chahiye. Team →…
• NABH Auto-Pilot ke Today's tasks me tick karne se kya hota hai? NABH → NABH → NABH Hub → "🚀 Auto-Pilot" → "🚀 Today's tasks": har task ke aage chhota box "Mark done for today" sirf aaj ke…
• NABH Auto-Pilot score, Scorecard % aur Objective Elements score me kya fark hai? Teen alag number hain: (1) Auto-Pilot gauge 0–100 — taiyari ka mila-jula score (Setup 20%, Standards 30%, Staff Training 20%,…
• NABH Drug Lists me dawa kaise jode ya badle? NABH → NABH → NABH Hub → "🔧 Advanced" → Master Lists → Drug Lists ("💊 NABH Drug Lists"): tab chuno — High-Risk Meds, LASA…
• NABH Hub ke Compliance Reports tab me kya kya dikhta hai? NABH → NABH → NABH Hub → "🔧 Advanced" → Audit Mode → Compliance Reports ("NABH Compliance Reports"): ek jagah 9 card — SOP…
• NABH Hub me Guided, Auto-Pilot aur Advanced me kya fark hai? NABH → NABH → NABH Hub kholo; upar right me teen button hain: "🧭 Guided" (step-by-step roadmap, pehle kya phir kya), "🚀…
• NABH Hub me receptionist kya kar sakti hai, kya sirf owner/admin? NABH Hub koi bhi login khol sakta hai. Sab staff: score dekhna, Today's tasks, Personnel bharna, Drug Lists me row…
• NABH hub menu me nahi dikh raha ya "NABH Module not enabled" aata hai? NABH clinic khud on nahi kar sakti — ise sirf ORALZY chalu karta hai (NABH Compliance add-on ke saath). Band ho to NABH screen…
• NABH incident report kaise file kare? NABH → NABH → NABH Hub → SOP Sign-Off kholo (ya NABH Hub me "Staff Sign-Off" tile) → upar "Incident Reports" tab → "Report New…
• NABH Inspection Mode aur Inspection package kya hai? NABH → NABH → NABH Hub → "🔧 Advanced" → "🎯 Audit Mode" → "🔎 Inspection Mode": assessor ko jo dikhana hai — har element ka…
• NABH ka poora bundle / ZIP ek click me kaise nikalu? NABH → NABH → NABH Hub → "🔧 Advanced" → "🎯 Audit Mode" → "📦 Full NABH Download". "Time period" (12 / 24 / 36 months) aur…
• NABH ke liye annual budget document kaise banau? NABH → NABH Hub → Team & Governance → Annual Budget: FY (2026-27) banao, Income / OpEx / CapEx heads bharo (pichle saal ke…
• NABH ke liye consent register alag se banana padta hai kya? Nahi, alag consent register nahi hai. Consent patient chart ke consent forms me hi record hota hai. Har "PT Out" par Medical…
• NABH Mock Audit me kaun kaun se 16 checks hote hain? NABH → NABH → NABH Hub → NABH Mock Audit par "What we check" list me 16 checks hain: PRE (consent 30 din, 10+ feedback), AAC…
• NABH Mock Audit page par 60 second ka dress rehearsal kaise chalaye? NABH → NABH → NABH Hub → NABH Mock Audit → "Run Mock Audit". App aapke asli data par 16 checks chalata hai (consent, UHID,…
• NABH mock interview se staff ki taiyari kaise karaye? NABH → NABH → NABH Hub → "🔧 Advanced" → "👥 Team & Governance" → "🎤 Mock Interview": Staff name, Role (Dentist, Dental…
• NABH Personnel me Quality Manager, RSO aur committee members kaise bhare? NABH → NABH → NABH Hub → "🔧 Advanced" → Team & Governance → Personnel ("👥 NABH Personnel & Committees"): "Single-Person…
• NABH poster kaise print karu? NABH → NABH Hub → Daily Logs → Posters: poster chuno, Size preset (A4/A3/custom), "🖨️ Open Printable Poster". Print dialog me…
• NABH posters Hindi aur English dono me chhapte hain kya? Haan, zyaadatar NABH posters (hand hygiene, BMW colour code, emergency codes, fire, POSH, floor directory, patient charter…)…
• NABH register wala task Complete kiya, register phir bhi pending kyu? Team → Tasks & Training → Tasks par "✓ Complete" sirf task ko band karta hai — NABH register ki entry nahi bharta. Register ki…
• NABH Registers page kahan hai aur kaise khole? NABH → NABH → NABH Hub → NABH Registers. Hub ke andar se: 🔧 Advanced → Daily Logs → "Registers (N)". Page ke left me…
• NABH Scorecard khaali hai, "Seed NABH Standards" kaise kare? NABH → NABH → NABH Hub → NABH Scorecard khaali ho to "+ Seed NABH Standards" (upar "Seed standards") dabao aur confirm karo —…
• NABH Self-Assessment Scorecard ka % kaise banta hai? NABH → NABH → NABH Hub → NABH Scorecard ("Self-Assessment Scorecard"): har standard par aap status dete ho — Compliant = 100,…
• NABH standard trainings (Needle Stick, PEP, Hand Hygiene) staff ko kaise de? Team → Members → HR Setup → Training tab → "Seed standard courses" se 10 course ek saath jud jaate hain (Needle Stick / PEP,…
• NABH start date se pehle ki purani register entries kaise dekhe? Start date set ho to Registers page par patti aati hai "<date> — online records start from this date. The N entries before…
• Naya appointment kaise book karu — patient ka slot / mulakat ka samay kaise fix karu? Today → Calendar → khaali slot par click (Day view me sahi chair ke column me), ya upar "Book" button (agla khaali slot) →…
• Naya calendar aur purana classic calendar (V1) me kaise switch kare? Today → Calendar me naya calendar (V4) default khulta hai. Toolbar me "V4 · switch to V1" dabao to purana classic calendar…
• Naya custom form kaise banaye (New Form)? Setup → Settings → Clinical → Custom Forms → Templates → "New Form" → "Form name" likho, category chuno (Intake / Consent /…
• Naya dental lab dhundna hai — labs ki directory se connect kaise kare? Treatment → Lab → Lab Cases → "Lab Vendors" tab → "🔍 Find a lab" se ORALZY par listed labs ki directory khulti hai. Naam /…
• Naya feature chahiye — suggestion ya idea kahan bheje? Setup → Plan & Help → Help → "Suggest a Feature" → "Feature title" + "Tell us more" (dono zaroori) → Category, Urgency (Would…
• Naya lab (lab vendor) app me kaise add kare? Treatment → Lab → Lab Cases → "Lab Vendors" tab → "+ Add Lab Vendor" form: "Name *", Contact Person, Phone, WhatsApp Number…
• Naya patient kaun register kar sakta hai? Clinic ka koi bhi staff login — owner, admin, doctor, receptionist, assistant, staff — naya patient register aur uski details…
• Naya patient register kaise kare? Patient Care → Patients → Register New Patient (ya upar top bar ka hara "New Patient" button) → 3 step: "Basic Info" (Name,…
• Naya patient register karte waqt Aadhaar ko PC scanner se kaise scan kare? ORALZY Windows app me Patient Care → Patients → Register New Patient → "📷 Scan ID Card (Aadhaar / PAN / DL)" → Input Source…
• Naya SOP kaise banaye (New SOP)? NABH → NABH → NABH Hub → SOP Editor → upar "New SOP" → "New SOP Document" form me Code * (jaise AAC-15), section dropdown *…
• Naya staff member kaise add kare? Team → Members → Directory → Staff Directory → upar "Add Staff" → form me "Full Name *" (sirf yahi zaroori), Employee Code,…
• Naya treatment type rate ke saath kaise add kare? Setup → Settings → Clinical → Treatment Types → "+ New Treatment Type" box: "Treatment Name *" (zaroori), "General Price ₹",…
• Naye clinic ka pehla hafta ORALZY me kis order me set kare? Din 1: Setup → Settings → Clinic → Clinic Profile (naam, phone, pata, logo, short code) + Opening Hours / Branches. Din 2:…
• Naye clinic me Treatment Types ki list khaali kyun hai? "📱 Mobile OTP" se signup karne wale naye clinic me Treatment Types ki default list nahi bharti, isliye Setup → Settings →…
• Naye computer ya phone par login karte waqt OTP kyun maangta hai? Password sahi hone ke baad naye device par ORALZY clinic OWNER ke registered mobile par 6-digit OTP bhejta hai (WhatsApp par,…
• Naye patient ka pehla visit — receptionist ke liye step-by-step kya karna hai? Register → chair par bhejo → doctor chart bharega → bill → payment → next appointment. Do cheezein jo aksar chhoot jaati hain:…
• Naye patient ka UHID kab aur kaise banta hai? UHID khud banta hai — "Save Patient ✓" dabane par, record save hote hi. Ise haath se type nahi kar sakte. Format clinic ki…
• Naye patient ko referring doctor se kaise jode taaki honorarium jude? Register New Patient form ke "Referred By" box me doctor ke naam / phone / specialty ke 2 akshar likho → "🩺 Referring…
• Naye patient ko register hote hi welcome message ya UHID kyun nahi gaya? Welcome message apne aap tabhi jaata hai jab owner/admin ne Setup → Settings → Auto Messages → Patient Messages (on/off) me…
• Naye patient ko welcome message aur UHID apne aap kaise bheje? Setup → Settings → Auto Messages → Patient Messages (on/off) → "Welcome message + UHID when a new patient is registered" tick…
• Naye staff ko welcome SMS ya WhatsApp kyu nahi gaya? Login ya onboarding link ke saath staff add karte hi, staff ka phone (10+ digit) ho to SMS aur WhatsApp ("staff_welcome"…
• Naye user ka Action PIN kahan dikhta hai, miss ho gaya to? Web par "Create User" ke turant baad "✓ STAFF ADDED" popup me us user ka Action PIN bade akshar me dikhta hai — "📋 Copy PIN"…
• Nayi branch kaise jode, Add Branch button kyun nahi hai? Clinic khud nayi branch nahi bana sakti. Setup → Settings → Clinic → Branches → "➕ Want to open a new branch?" me Branch name,…
• Nayi Patient Request aayi, ye pata kaise chalega (badge, notification)? Web: Today → Patient Requests (WhatsApp hub) ke "🙋 Requests" pill par pending requests ka number aata hai, aur browser…
• Near miss (hote hote bach gaya) kaise report kare? Web: NABH Hub → SOP Sign-Off → "Incident Reports" → "Report New Incident" → Severity "Near Miss" chuno, Type (jaise Medication…
• Negative review wale patient ko hamesha ke liye message band (Inactive) kaise kare? Patient Connect → WhatsApp → WhatsApp Contacts → number search karo → "🚫 Inactive" → reason (jaise negative review) → "Save".…
• Net nahi hai to mobile se bill, payment ya appointment save hoga? Haan, kuch cheezein phone me ruk jaati hain aur net aate hi khud chali jaati hain — "Saved offline" message aata hai: patient…
• New Case me lab ka cost galat aa raha hai — dusre lab ka rate lag raha hai "+ New Order" me "Work type (auto-rate)" chunne par cost us lab ke rate se aata hai jo form me chuni hai — us lab ka rate na…
• New Case me lab select karna bhool gaye — case kis lab ko chala gaya? Lab na chuno to app clinic ki DEFAULT lab (Lab Vendors me jis par "DEFAULT" likha hai) laga deta hai. Default bhi nahi hai to…
• New Purchase aur GRN me kya farak hai, maal kisse chadhaye? Dono se stock badhta hai aur batch banta hai. "New Purchase" = supplier ka bill seedha chadhao: Packs / Free / Rate per pack,…
• New Purchase me batch ya expiry khaali chhod di to kya hota hai? Purchase save ho jaata hai: batch khaali ho to batch ka naam "INV-<invoice no>" (invoice no bhi na ho to "DEFAULT") rakh diya…
• New Purchase me Rate / pack aur MRP / pack kaise bhare? Bill par jo strip / box ka rate aur MRP chhapa hai wahi bharo: "Packs" = kitne strip / box, "Rate / pack" = ek strip ka kharid…
• New Sale me dawai ka naam kyu nahi dikh raha (Search & Add Medicine)? Treatment → Pharmacy & Stock → Pharmacy → Selling → "New Sale" ke "Search & Add Medicine" me sirf wahi dawaiyan button bankar…
• NIL entry kya hai — print me N/A kyun dikh raha hai? Paanch incident register (needle-stick, patient fall, medication error, referral, record request) me roz ek row banti hai;…
• No Event Today dabaya par Emergency Box check sign kyun nahi hua? "No Event Today" sirf incident registers sign karta hai: Needle-stick, Patient fall, Medication error, Referral, Record…
• No-show dabane par 'This patient has already arrived' error kyun aata hai? Jis appointment ka status PT In, Engage ya PT Out ho chuka hai, ya jiska Check-In Queue / kiosk me check-in hua hai, use…
• No-show galti se mark ho gaya, undo kaise kare? App me no-show flag hatane / undo karne ka koi button nahi hai. Status badal bhi do to bhi no-show flag aur patient ka no-show…
• No-show mark kaise kare, patient appointment par nahi aaya? Web: Today → Calendar me appointment card par "No-show" (ya right-click → "Mark no-show"), reason optional. Mobile:…
• No-show mark karne se recall list par kya asar padta hai? No-show se patient Follow-ups (recall) list me apne aap nahi judta aur uska purana recall bhi nahi hatta — recall jaisa tha…
• No-show rate report kaise dekhe, kitne patient nahi aaye? Insights → Reports → All Reports → "Operations" → "No-Show Rate". From / To chuno → "🔄 Refresh". Upar total appointments,…
• NPS Feedback report me sab patient Detractor kyu dikhte hain? Insights → Reports → All Reports → "NABH / Compliance" → "NPS Feedback" 0–10 wale NPS paimaane se ginta hai (9–10 Promoter,…
• Offline me bhari entries net aane par bhi sync nahi hui? Upar bhoori patti "⏳ N entries queued · tap to sync now" tap karo — "Sync done: X sent · Y pending · Z dropped" aayega.…
• One-tap message bhejne par patient ko kya likha jaata hai? Har one-tap format chart ke record se khud bharta hai: "Treatment done" = sabse naye Done treatment ka naam (aur tooth);…
• Online booking approve karne ke baad patient ko confirmation message jaata hai kya? Booking page (link) se aayi request par "✓ Approve" karne se app khud koi WhatsApp / SMS nahi bhejta — patient ko sirf request…
• Online booking approve karne par patient ko WhatsApp confirmation jata hai kya? Website booking link se request bhejte hi app patient ko ek WhatsApp bhejne ki koshish karta hai: 'Booking Request Received ……
• Online booking link computer (web) par kahan milega aur kaise share kare? Link ka format hai https://app.oralzy.com/book/<clinic ka short naam>. Web ke Online Bookings page par link copy karne ka…
• Online booking page par patient appointment request kaise bhejta hai? Booking link (…/book/<clinic-slug>) kholne par "Your Details": "Full Name", "Phone Number", "Preferred Doctor (optional)",…
• Online booking par patient ko dusra time kaise suggest kare (Counter)? Today → Calendar → Online Bookings → "Action Queue" me row par "↔ Counter" → "Counter-propose New Slot" me New Date, New Time…
• Online booking request ko Approve kaise kare? Today → Calendar → Online Bookings → "Action Queue" tab me request ki row par "✓ Approve" dabao. NEW request par calendar me…
• Online booking request me patient ka treatment aur notes kahan dikhega? Web ke Today → Calendar → Online Bookings table me Kind, Requested At, Patient, Phone, Slot Requested, Patient Note aur Status…
• Online booking request Reject kaise kare aur patient ko pata chalta hai? Today → Calendar → Online Bookings → "Action Queue" me row par "✗ Reject" → "Reject Request" box me Reason likho (jaise…
• Online Bookings ke tabs aur PENDING, AWAITING PATIENT status ka matlab kya hai? Today → Calendar → Online Bookings ke tabs: "Action Queue" (PENDING + AWAITING PATIENT), "Confirmed", "Rejected", "All", "Wait…
• Online consult wala appointment book kiya to TeleMed apne aap chalu kyun ho gaya? Appointment book karte waqt treatment me "online", "video", "tele", "telemed", "remote" ya "virtual" jaisa shabd likha ho to…
• Open API / Synchronizer se dusre software ko data kaise de? Setup → Integrations → Open API / Synchronizer (sirf owner / admin): upar button "✓ Enabled" hona chahiye (warna "Disabled —…
• Open API client ka secret leak ho gaya, rotate ya revoke kaise kare? Setup → Integrations → Open API / Synchronizer → Clients tab → us client ki row me 🔄 ("Rotate secret") dabao → naya Client ID…
• Open API ki keys (API Client) kaun bana sakta hai? Setup → Integrations → Open API / Synchronizer sirf owner / admin ke liye hai — wahi API Client (Client ID + Secret) bana,…
• Open API me webhook se doosre software ko events kaise bheje? Setup → Integrations → Open API / Synchronizer → "Webhooks" tab → "Subscribe" → Client chuno, "Event Type" chuno…
• Open Slot Filler ka invite patient ko kaisa milta hai aur wo kaise book karta hai? "📲 Send to N candidates" ke baad har chune patient ko WhatsApp (WhatsApp na chale to SMS) par slot ka message aur ek link…
• Open Slot Filler ke Sent Invites me sent, viewed, expired status ka matlab? Today → Calendar → Online Bookings → Open Slot Filler → "Sent Invites": har invite ki row (Sent, Slot, Patient, Channel,…
• Open Slot Filler me 'No eligible candidates found' kyun aata hai? "🎯 Rank Candidates" sirf in patients me se chunta hai: Wait List ke 'waiting' patient jo registered hain, jinka treatment…
• Opening Hours ka asar kahan-kahan hota hai, staff booking par bhi? Setup → Settings → Clinic → Opening Hours (Primary branch ke) se: (1) online booking page sirf in ghanton me 30-30 minute ke…
• Opening hours ke bahar (raat ya band din) appointment kaise book kare? Today → Calendar ke Day view me band time (opening hours ke bahar) par "+" slot nahi aata. Aisa time book karna ho to us din…
• Opening Hours me lunch break ya subah-shaam do shift kaise set kare? Opening Hours me har din sirf ek Open aur ek Close time hota hai — beech ka break yahan nahi lagta. Open me pehli shift ka…
• ORALAB Bench par "Get your lab ready" list kya hai? Bench → "Today's Queue" ke upar "Get your lab ready" card naye lab ke zaroori kaam dikhata hai — "N of M done" ki patti aur…
• ORALAB Case Inbox me New, In progress aur Sent to clinic ka matlab kya hai? Cases → "Case Inbox" me chalu kaam: "New" = clinic ne bheja / naya case, abhi kaam shuru nahi; "In progress" = Accept, Working…
• ORALAB free plan me kya chalta hai aur Lab Pro me kya milta hai? Free (Connected Partner Lab): judi ORALZY clinics ke case — Case Inbox / Tracker / Messages, status buttons, chat, parcel…
• ORALAB ka "✅ Accounts check" (Hisaab jaanch) kya karta hai? Books → "✅ Accounts check" har bill, payment aur khata ko shuru se dobara jod kar milata hai aur har niyam ko hara "OK", peela…
• ORALAB ka Lab Health score (0-100) kaise banta hai? Insights → "Lab Health" me 0–100 score = "On-time" (40 ank) + "Low remakes" (35 ank) + "QC first-pass" (25 ank) — pichhle 1…
• ORALAB ke Reports / KPIs me kaunse numbers dikhte hain? Insights → "Reports / KPIs": "Revenue (MTD)" (is mahine ke final bill, credit note ke baad), "Collected (MTD)" (is mahine aaye…
• ORALAB ki Billing Settings (GST, UPI, invoice prefix, chhutti) kaise set kare? Setup → "Billing Settings" (mobile: Setup → "Billing"): "Default GST %", "Net terms (days)", "UPI ID (invoice pay-links go to…
• ORALAB lab account me login kaise kare? Lab ka alag login page nahi hai — oralzy.com ke normal login par lab owner apna email (ya username) + password daale. Account…
• ORALAB lab app mobile phone par kaise chalta hai? ORALZY mobile app me lab owner / staff apne normal login se login kare — lab account ho to seedha ORALAB khulta hai: upar hub…
• ORALAB me "Upgrade to Lab Pro" kyu aata hai aur upgrade kaise kare? Free (Connected Partner Lab) plan par sirf ORALZY clinics ke cases aate hain; apne dentists, Rx, production board, QC, stock,…
• ORALAB me aaj due aur overdue case kahan dikhte hain? Bench → "Due Today" — upar laal "Overdue · N" (date nikal gayi) aur neeche orange "Due today · N", sabse jaldi wale pehle. Har…
• ORALAB me apne dentist ka naya case (Rx / Work-order) kaise banaye? Lab Pro: Cases → "Rx / Work-order" → "Dentist *" → "Product (from your rate card)" → "Patient label (lab reference)" → "Work…
• ORALAB me apne dentist ya clinic client kaise add kare? Lab Pro: Clients → "Dentist DB" (Dentist Directory) → "Add dentist" → "Dentist name *", "Practice / clinic name", "Phone",…
• ORALAB me bina case ke seedha bill (Quick bill) kaise banaye? Lab Pro: Books → "Invoicing" → "Quick bill" → "Dentist" chuno (ya "+ New" → Doctor name, Clinic name, Phone, GSTIN) → line:…
• ORALAB me case Accept, Working, Finishing ya Send to clinic kaise kare? Cases → "Case Inbox" → case kholo → "UPDATE STATUS" me "Accept" / "Working" / "Finishing" / "Send to clinic" dabao (lab ke…
• ORALAB me case ki due date apne aap kaise banti hai? Product ke "Days" (Pricing & Contracts rate card ka "Days" column) jitne working din aaj se gin kar due date banti hai. "Days"…
• ORALAB me case ko hold par kaise rakhe aur wajah kaun si chune? Lab Pro: Production Board card par 🚫 ("Put on hold") ya 📷 Scan station par "Put on hold" → wajah: "Waiting for the doctor…
• ORALAB me clinic ka call aaye to kaise uthaye? Clinic app ke andar se call kare to ORALAB me kisi bhi screen par upar daayein ring card aata hai — clinic ka naam, "Voice…
• ORALAB me dentist ka bill (invoice) kaise banaye aur finalize kare? Lab Pro: Books → "Invoicing" → "New invoice" → "Client (dentist)" chuno → "Create draft" — us dentist ke saare khatam (Sent to…
• ORALAB me dentist ka statement print aur kaun kitne din se baaki (AR) kaise dekhe? Lab Pro: Books → "Statements" → "— pick a dentist —" → Billed / Paid / Outstanding + har entry → upar "Print / PDF"…
• ORALAB me dentist ya clinic ka khata (📒 Ledger) kaise dekhe? Books → "📒 Ledger" (Hinglish me "📒 Khata") → "— choose a dentist —" se dentist / clinic chuno → upar "Total billed", "Total…
• ORALAB me final bill galat ho gaya, credit note kaise de? Books → "Invoicing" → final bill kholo → "Credit note" (Owner / Accounts) → har line ki kitni quantity wapas (default: jitni…
• ORALAB me lab ka naam, address, GST aur map pin kahan set kare? Setup → "Lab Profile": "Lab name (clinics see this name) *", "Specialties — what you make" (chips + apna likh kar "Add"),…
• ORALAB me QC pass ya fail kaise record kare? Lab Pro: Cases → "QC & Remakes" → "Open cases" me case ke saamne "Inspect" → "Record QC" → Result "Pass" / "Fail" → Fail par…
• ORALAB me rate card (products aur rates) kaise banaye? Clients → "Pricing & Contracts" — naye lab me "Standard Rate Card" (⭐ default) pehle se hota hai; koi card na ho to "Create…
• ORALAB me remake (redo) case kaise banaye aur kharcha kaun dega? Cases → "QC & Remakes" → case ke saamne "Inspect" → "Remake" tab → "Fault": lab / dentist / material / shared / undetermined →…
• ORALAB me rider ki delivery trip kaise banaye? Production → "🛵 Delivery Trips" → "+ New trip" → "Rider name *" aur "Rider phone" → stops tick karo: "📥 Pickup requests"…
• ORALAB me sales report aur CA ke liye Excel ya Tally file kaise nikale? Books → "📊 Sales report" → From / To date (default: is mahine ki 1 tareekh se aaj) → tiles: "Bills", "Sales (before GST)",…
• ORALAB me staff ka role kaise badle ya login band kare? Owner: Setup → "Staff & logins" → staff ke naam ke saamne "Role" dropdown se naya role chuno → "<naam> is now <role>" (role…
• ORALAB me technician kaise add kare aur unhe login se kaise jode? Lab Pro: Production → "Tech Assignment" (Technicians) → "Add" → "Name *", "Role" (technician / cad / mill / ceramic /…
• ORALAB me technician ko "My Tasks" me apne case kyu nahi dikhte? My Tasks sirf us technician ke case dikhata hai jo is login se juda ho. "You don't have a technician profile yet — ask your…
• ORALAB me technician, accounts ya rider ka alag login kaise banaye? Owner login se Setup → "Staff & logins" → "Add staff" → "New staff login": "Full name", "Login (username)", "Mobile…
• ORALAB me Technician, Manager, Accounts aur Rider role me kya fark hai? "Technician": cases, production board, QC, stock — paise wala menu nahi (Books, Insights, Per-case Costing, Billing Settings…
• ORALAB se clinic ko case ke baare me message ya voice note kaise bheje? Case kholo → neeche "CHAT WITH CLINIC" box me "Message the clinic…" likho → "Send" (Enter se bhi). Bolkar bhejna ho to mic…
• ORALZY common number par "Today's limit" kya hai, khatam ho jaye to? Jo clinic ORALZY ke common WhatsApp number se bhejti hai, uske liye roz ki ek ginti tay hai. "Full check" ki "Today's limit"…
• ORALZY ki subscription cancel kaise kare? Setup → Plan & Help → My Plan → My Subscription ke sabse neeche "Cancel Subscription" → confirm "Are you sure? Subscription…
• ORALZY me login kaise kare (web, Windows app, mobile app)? Web / Windows app: login page par "Sign In" tab → Username (owner ka username uska email hai) + Password → "Sign In". Bina…
• ORALZY par naye clinic ka account (signup) kaise banaye? Web par oralzy.com ka login page kholo → "Starting a new clinic?" ke saamne "Start Free Trial →" → "🦷 Dental Clinic" chuno →…
• ORALZY subscription ka invoice ya bill kahan milega? App me ORALZY ke apne bill / invoice ki list ya download nahi hai — My Subscription sirf plan, status, usage aur plans dikhata…
• ORALZY support mere PC par AnyDesk jaisa remote aa sakta hai kya? ORALZY app me koi remote-control (AnyDesk jaisa "ORALZY Remote") tool abhi nahi hai. X-ray PC ki dikkat ke liye support bina…
• ORALZY support se seedha email ya support site par kaise sampark kare? Mobile: Setup → Plan & Help → Help → sabse neeche "Need more help?" card → "Support site" (website khulti hai) ya…
• ORALZY Windows desktop app kaise download aur install kare? oralzy.com/downloads kholo (login page ke neeche "⬇️ Download app & Windows bridge" link bhi wahi le jaata hai) → "ORALZY…
• Organogram page me boxes wala chart kaise banaye? Team → Members → Documents → Organogram ek likha hua document hai (heading aur list se hierarchy likhte ho) — isme boxes /…
• Outcome me Success, Partial, Complication, Failure, Pending ka matlab? Treatment Outcomes form ke "Outcome" me 5 option hain: Success (hara), Partial (peela — aadha theek), Complication (laal —…
• Overview ke Today's Appointments aur upar ke Appointments left ka number alag kyun? Dono alag cheez ginte hain. Overview → "Today's Goal" ka "Today's Appointments" = aaj ki sab appointments, sirf Cancelled…
• Owner aur Admin login me kya fark hai? Admin lagbhag owner jaisa hai: delete, money reports, saari Settings, users, Day End reopen, integration keys. Sirf Owner ke…
• Owner ka PIN daalne se receptionist ko extra permission milti hai kya? Nahi. Action PIN sirf ye batata hai ki kaam KISNE kiya — wo naam Audit Log me jaata hai. Kaun sa kaam ho sakta hai, ye login…
• Owner phone par ORALZY notification nahi aa rahe — push kyun band hai? Teen cheezein check karo: app ki notification permission ON, battery optimization/freezer OFF, aur app ko recent-apps se…
• P&L Statement me Gross Revenue, Discounts, Net Revenue aur EBITDA ka matlab? Insights → Reports → "Money" → "P&L Statement": Gross Revenue = range ke issued bills ka total; Discounts = kitna discount…
• P&L Statement me saara kharcha "Other" category me kyu dikhta hai? Ye abhi report ki kami hai: Insights → Reports → "Money" → "P&L Statement" ki "Expenses by Category" table kharche ki category…
• Packages, Membership aur Family Card me kaun kya kar sakta hai? Koi bhi logged-in staff (receptionist, doctor…): package banana / edit / bechna / "Use 1"; membership plan banana / edit,…
• Packs & Credits kahan hai, mujhe menu me kyun nahi dikhta? Setup → Plan & Help → Packs & Credits me do item hain: "AI Usage & Credits" (AI credits, voice samet) aur "WhatsApp Balance &…
• Pain Assessment (VAS) register me entry kahan se aati hai? Pain score jahan bhi likho wahin se row banti hai: naye patient ka registration form (Pain Scale), emergency intake ka VAS,…
• Pair new kiosk button kya karta hai aur kiosk list me Idle kyun likha hai? Today → Mission Control → Floor → "Kiosk & Queue TV" me "Pair new kiosk" ek naya kiosk naam (jaise 'Kiosk-AB12') list me jod…
• Parcha (Rx) chhota A5 me kyun chhapta hai, A4 par poora kaise chhape? Parcha jaan-boojh kar A5 (aadhe A4) size ka bana hai. ORALZY Windows app me Size ka default "Fit to paper" hai — A4 tray me…
• Parche par galat doctor ka naam aur sign kyun aa raha hai? Chart se likhe Rx (aur Mark Done se bane Rx) me doctor save nahi hota, isliye print par clinic ke ★ Default doctor ka naam,…
• Parche par patient ki allergy ya medical history kyun nahi chhapti? Clinic ka A5 parcha abhi sirf Patient / UHID / Date, C/C, Dx, dawaiyan, Advice, Follow-up aur doctor ka sign chhapta hai —…
• Password badalne ke baad sab devices se logout kyun ho gaya? Ye jaan-boojh kar hai. Header → My Account → Change Password se password badalte hi aapke saare devices ka login (jis par…
• Password badalte waqt "Error!" ya "Weak password" kyun aata hai? Naya password niyam pura nahi kar raha ya "Old Password" galat hai. Niyam: kam se kam 8 akshar, ek chhota (a-z), ek bada (A-Z)…
• Patient aa gaya, recall ko Done kaise kare? Patient Care → Follow-ups → Recalls me us patient ki row par "✓ Done" dabao — recall "completed" ho kar list se hat jaata hai.…
• Patient aaya tha par no-show lag gaya, ab kya kare? No-show hatane ka koi button nahi hai (web ya mobile). Us din ka kaam darj karne ke liye patient ka naya appointment book…
• Patient allergic hai aur wahi dawa Rx me likh raha hoon to system kya karega? Rx likhte hi "🛡️ Veeransh safety check" panel me "⛔ <dawa>: Patient allergic to …" (severe) aata hai. Save dabane par "⛔…
• Patient apni online booking ka status kaise dekhe? Request bhejte hi page par "Save this link to check your booking later" ke neeche ek link aur "Copy link" button aata hai.…
• Patient app me patient kya kya dekh aur kar sakta hai? Patient app ke home par upar "Upcoming" appointments aur "Outstanding" ₹ dikhte hain, aur 7 tile: "Appointments", "My…
• Patient app se appointment book kare to request kahan aati hai? Patient app me "Book Appointment" → "Preferred Date *", "Preferred Time", "Treatment / Reason" ya "Chief Complaint" → "Request…
• Patient banaya par pehle li X-ray apne aap uski file me kyu nahi judi? Retro-match tabhi khud jodta hai jab X-ray machine par likha naam patient ke poore naam se pura mile (kam se kam 2 shabd),…
• Patient chart ka Overview section kya dikhata hai aur kahan milta hai? Patient chart → sidebar "Sections" → "⋯ More" → General → "Overview". Upar 5 dabbe: Billed, Paid, Outstanding, Planned, Done.…
• Patient chart ke ⋯ (More actions) menu me kya-kya milta hai? Chart ke top-right ⋯ me: "Quick actions" — Call patient, WhatsApp patient, New bill, 📋 Visit note (today), ⚠️ Emergency…
• Patient chart ke upar wale buttons (+ Treatment, Visit note, Rx, Bill / Collect) kya karte hain? Patient chart ki top bar me left se: ← (wapas patient list), UHID aur naam · gender · age; phir 🎙 (Conversation Capture), "+…
• Patient chart me "Recall overdue by N days" kyun dikh raha hai? Ye patti tab aati hai jab patient ke chalu recall (due / contacted / scheduled) ki Due Date beet chuki ho. Agar koi recall set…
• Patient chart me insurance ya TPA policy kaise add kare? Patient chart → "Money" tab → "🛡 Insurance / TPA" card → "+ Add policy" → "Insurer *", "Policy number *", TPA, Valid till…
• Patient chart me kaun sa note kaun likh sakta hai (internal, general, progress)? Teen tarah ke note: 🔒 Internal Notes (sidebar, staff-only) — owner, admin, doctor, receptionist padh / likh sakte hain;…
• Patient chart me naya treatment (procedure) kaise add kare? Patient Care → Patients → Patient List se patient kholo → upar "+ Treatment" dabao. "Add treatment" drawer me daant chuno (ya…
• Patient chart se custom form bharna ya print karna kaise? Patient chart → "⋯ More" → Forms → "Custom Forms" tab → form card par "Fill" (screen par bharo → "Save submission") ya "Print"…
• Patient chart se kaun-kaun se kaagaz print hote hain aur kahan se? Web chart: ⋯ More actions → "🖨 Print Case Sheet" aur Print section — "Patient Card", "🪪 Wallet Card (89×51mm)", "Treatment…
• Patient chart se patient ko WhatsApp message kaise bheje? Patient Care → Patients → Patient List se patient kholo → upar ⋯ (More actions) → "WhatsApp patient" → "💬 Send message"…
• Patient chart se prescription (Rx) kaise likhe? Patient Care → Patients → Patient List se patient kholo → upar "Rx" button (ya ⋯ More actions → Clinical → "Write…
• Patient chart se recall 1, 3, 6 mahine ya 1 saal baad kaise set kare? Patient chart kholo → left sidebar me "Recall" card → "+ Set" → list se type chuno (Routine Check-up, Scaling, Post-RCT…
• Patient chatbot flow ke beech atak gaya, flow se bahar kaise nikle? Flow chal raha ho to patient ka har agla text pehle wahi flow padhta hai — BOOK, BILL ya CANCEL bhi us sawal ka jawab maana…
• Patient dawai wapas kare to pharmacy return kaise kare? Treatment → Pharmacy & Stock → Pharmacy → Selling → "Sales History" → us bill par "Return" → "Return Items - Bill #…": har…
• Patient deceased (guzar gaye) mark karna hai — messaging par kya asar hota hai? Deceased flag laga ho to birthday, appointment reminder, recall, post-op, campaign jaise automatic messages us patient ko nahi…
• Patient delete karne par uske bills, treatments aur X-ray ka kya hota hai? Patient "delete" asal me archive hota hai: patient chart → ⋯ (More actions) → sabse neeche laal "Archive patient" → confirm.…
• Patient Feedback register kaise bharta hai? Jab patient review request ka link khol kar rating aur feedback submit karta hai, NABH → NABH → NABH Hub → NABH Registers →…
• Patient HI ya HELLO bheje to WhatsApp par kaunsa menu jaata hai? "HELLO / HELP — interactive menu" switch ON ho to message hi / hello / namaste / menu / help se shuru hote hi patient ko…
• Patient Hindi lipi me बुक ya बिल likhe to WhatsApp command chalta hai kya? Abhi nahi. Built-in commands sirf Roman / English shabd pehchante hain — "BOOK", "book karna hai", "bill", "nuskha", "dawai",…
• Patient Intake Forms link kaise bheje taaki patient ghar se form bhare? Setup → Settings → Clinic → Patient Intake Forms → "➕ Issue new": "Patient name (optional)" aur/ya "Phone (for WhatsApp)"…
• Patient ka chehra face check-in ke liye chart se kaise register kare? Patient chart → ⋯ (More actions) → Clinical → "Register Face" → camera allow karo → chehra frame me rakho; "Face detected —…
• Patient ka last payment hote hi lab case apne aap Delivered kyun ho gaya? Ye abhi sirf beta clinics me hai: patient ka bill poora Paid hote hi uske jo lab case "Received" (clinic me aa chuke) hain aur…
• Patient ka naam, phone ya baaki details baad me kaise badle? Patient chart kholo → left sidebar me naam ke bagal ✎ ("Edit patient details") → "Full edit — change all patient data here"…
• Patient ka Rate Card Plan baad me kaise badle? Abhi app me ye option nahi hai: "Rate Card Plan" sirf naya patient register karte waqt chuna jaata hai (web me dropdown,…
• Patient ka registration form print ya dobara print kaise kare? Save karte hi "Registration Form" khud khulta hai → "Print". Baad me: patient chart → sidebar "More" → "Forms" →…
• Patient ke app me "Treatment Estimates" khaali kyu dikhta hai? Patient app ke "Treatment Estimates" me sirf purane (alag Estimates screen wale) estimates aate hain — clinic app me wo screen…
• Patient ke baad chair ko Cleaning me kaise daale aur Mark ready kaise kare? Today → Mission Control → Floor → "Live chair map" me chair tile par click karo → right panel me "Send for cleaning". Chair…
• Patient ke button dabane par use WhatsApp par kya jawab jaata hai? Har pehchane hue button tap par patient ko turant ek chhota automatic reply jaata hai, jaise "Appointment chahiye" par "Aapki…
• Patient ke chart me uske lab cases kahan dikhte hain? Patient chart → Sections → "⋯ More" → Clinical → "Lab" ("Lab work"). Har case ka card: case code, kaam (jaise "PFM Crown…
• Patient ke chart me uske X-ray aur photos kahan dikhte hain? Patient Care → Patients → Patient List se patient kholo → left sidebar ke Sections me "X-ray/Scan" pill. Yahan bridge/sensor…
• Patient ke chart se 3D scan (STL) delete kaise kare? Abhi chart ke 3D viewer me Delete button nahi hai — X-ray/Scan me 3D tile kholne par viewer khulta hai, jisme sirf "View…
• Patient ke chart se naya lab order kaise banaye? Web: patient chart → upar-right ⋯ (More actions) → Clinical → "New Lab Order" — ye Treatment → Lab → Lab Cases page kholta…
• Patient ke consent forms kahan milenge? Patient chart → Sections → "⋯ More" → Records → "Forms" → "Consent Forms" tab. Har consent par naam, kind (General / LA /…
• Patient ke liye custom form (Form Builder wala) kaise bhare? Patient chart → Sections → ⋯ More → Records → "Forms" → "Custom Forms" tab → form card par "Fill" → sawal bharo (signature…
• Patient ke mobile app me uski X-ray dikhti hai kya? Haan, par sirf Radiographs page (ya mobile Radiographs screen) se upload hui X-ray. Patient login wale app me "X-rays &…
• Patient ke muh ki intraoral photos camera se chart me kaise le? Patient chart → "X-ray/Scan" → "＋ Upload" ke saath wala "🎯 Camera" dabao. Guided camera 6 view deta hai — retracted, right…
• Patient ke planned aur done treatments ki list chart me kahan dikhti hai? Patient chart → Sections → "Tooth Chart" kholo — chart ke neeche tabs hain: "Plan" (baaki kaam), "Done", "All" aur "Other…
• Patient ke purane prescriptions (Rx history) kahan dekhe? Patient chart → left sidebar Sections → "Rx" pill. "📜 Prescription History · N" me patient ke saare parche naye se purane…
• Patient ke record me kisne kya badla, change history kahan dekhe? Patient chart → sidebar "More" → Records → "Change history": When / Who / Action (Created / Changed / Deleted) / On / Detail —…
• Patient kholte hi aane wala staff alert popup band kaise kare? Patient chart → left sidebar → 🔒 Internal Notes → us note par pencil "Edit note" → "🔔 Show as a popup every time this…
• Patient ki bheji photo ya file Received Log me kaise dekhe? Received Log me photo / PDF khulti nahi — Message column me caption, ya "[image]" / "[document] file-ka-naam" jaisa likha aata…
• Patient ki bheji photo, voice note ya PDF inbox me kaise dekhe? Web Live Inbox me photo / sticker chat me apne aap khulti hai (click karo to nayi tab me badi). Voice, video aur file par "… —…
• Patient ki call history chart me kahan dekhe? Patient chart → Sections → "⋯ More" → Communication → "Calls". Is patient se judi har call: number, date-time, "Incoming" /…
• Patient ki call recording ya voicemail chart me kaise sune? Web: Patient chart → Sections → ⋯ More → "Messages" → "Voicemail" wali row me audio player — play dabao. Link banne tak…
• Patient ki entry baad me hui, aaj ki X-ray chart par kaise lagaye? Patient ke chart → "X-ray/Scan" me peeli patti aati hai: "📥 N X-ray(s) in the last 24 hours — not attached to any patient"…
• Patient ki family link kaise karte hain — parivaar ke members ko aapas me kaise jodu? Patient chart → sidebar "Sections" → "⋯ More" → General → "Family". Family na ho to "+ Create new family (this patient =…
• Patient ki profile photo webcam se kaise le ya badle? Patient chart ki left sidebar me naam ke paas ✎ ("Edit patient details") dabao. Upar "Patient photo" me teen raaste: "Change…
• Patient ki purani ceph analysis kaise dekhe? Patient chart → "Docs" → "Imaging" → "Cephalometric" kholo. Upload box ke neeche "Pichli analyses (N)" me har purani analysis…
• Patient ki report, PDF ya photo Docs me upload kaise kare? Patient chart → Sections → "Docs" → "Documents" tab → "+ Upload Document" → file chuno (PDF / photo / Word / Excel) ya "📷…
• Patient ki X-ray ya photo delete kaun kar sakta hai? Sirf owner/admin. X-ray/Scan me image kholo → upar laal "Delete" → "Delete this image?" par OK. Doctor, receptionist ya baaki…
• Patient ko apni recall date kaise pata chalti hai? Teen tareeke: (1) clinic "💬 WhatsApp" / chart ka "Resend" / "Checkup reminder" bheje, (2) patient portal link me "Recall due"…
• Patient ko appointment confirmation ka message do baar kyun gaya? Web (calendar popup, Book & List ya "+ New PT") se booking par app do jagah se confirmation bhejne ki koshish karta hai: ek…
• Patient ko bheja gaya treatment plan link khol kar patient kya karta hai? Plan compare ke "Present" ya Checkup ke "WhatsApp" se patient ko link jaata hai ("…here is your treatment plan: <link> Review…
• Patient ko crown ka warranty card WhatsApp par kaise bheje? Patient chart → ⋯ More → "Prosthesis" → us card par "💬 WhatsApp card" dabao → "✓ Warranty card sent on <channel>". Patient ko…
• Patient ko crown laga diya, lab case "Delivered" kaise kare? Treatment → Lab → Lab Cases → "Lab Orders" tab me Received case ki row par "Delivered" dabao — web par koi confirm box nahi…
• Patient ko delete kiye bina inactive ya band kaise kare? ORALZY me patient ka alag "Inactive" switch nahi hai. Messages band karne hain to chart → ✎ Edit patient details → "SMS DND" →…
• Patient ko jaane wale EMI, recall aur discharge wale message apne shabdon me kaise likhe? Setup → Settings → Auto Messages → AI Message Templates (owner / admin): "Cost negotiation — closing line", "Easy-EMI offer —…
• Patient ko kal ki appointment ka reminder apne aap kaise jaye? Setup → Settings → Auto Messages → Patient Messages (on/off) → "Appointment reminder — tomorrow’s appointments (daily 9:00…
• Patient ko kaun se message gaye, chart me kahan dekhe? Patient chart → left sidebar "Sections" → "⋯ More" → Communication → "Messages". Is patient ke sab calls, bheje gaye WhatsApp…
• Patient ko ledger statement PDF ya WhatsApp par kaise bheje? Mobile app: patient kholo → Bills tab → "📊 Statement" → "Print PDF" (A4 PDF ban kar share sheet khulti hai — WhatsApp chuno)…
• Patient ko message WhatsApp se jaayega ya SMS se, ye kaise tay hota hai? App khud tay karta hai. ORALZY common number wali clinic: pehle WhatsApp try hota hai; WhatsApp na ja paaye (balance khatam,…
• Patient ko Patient Portal ka link kaise bheje? Patient chart kholo → upar "More actions" (⋯) → "🔗 Share Patient Portal" → "Generate Portal Link". Phir "📋 Copy Link", "💬…
• Patient ko portal ka QR code scan karwa kar link kaise de? Patient chart → ⋯ (More actions) → "🔗 Share Patient Portal" → active link ho to box me QR code dikhta hai (na ho to pehle…
• Patient ko RGHS ya CGHS scheme me kaise daale, option kyu nahi dikhta? Patient Care → Patients → Register New Patient me (purane patient ke liye chart sidebar me naam ke paas ✏️ 'Edit patient…
• Patient ko treatment plan ka estimate print karke kaise de? Patient chart → upar ⋯ (More actions) → Print → "Treatment Plan" (ya Tooth Chart ke ⋯ → "Print chart / plan") → "Print mode"…
• Patient ko uska X-ray ya photo WhatsApp par kaise bheju? Patient chart → Sections → "X-ray/Scan" → "☑️ Select → send / PDF" → photo/X-ray tiles par tap karke chuno (max 10) → "📱…
• Patient ko uski reports aur treatment history dekhne ka portal link kaise bheje? Patient chart kholo → upar ⋯ (More actions) → "🔗 Share Patient Portal" → "Generate Portal Link" → "💬 Send from clinic…
• Patient ko video consult ka link WhatsApp par kaise bheje ya dobara bheje? Treatment → Clinical → Consult & Voice → Telemedicine → "🟢 Upcoming TeleMed Appointments" me patient ke card par Send (✈,…
• Patient list Excel me kaise nikale? Insights → Reports → All Reports → "Patient Intelligence" → "Patient List" (UHID, naam, phone, gender, age, DOB, patient…
• Patient list Excel ya CSV me download kaise kare? Patient List page par download button nahi hai. Owner / admin: Insights → Clinic Health → Query Builder → left me…
• Patient list kaun dekh sakta hai, staff login me kyu nahi khulti? Clinic ke har normal login — owner, admin, doctor, receptionist, assistant — ko Patient Care → Patients (Patient List aur…
• Patient list me filter ya A to Z sort kaise lagaye? Web par Patient Care → Patients → Patient List me filter, sort ya column chunne ka option nahi hai — sirf search box (naam /…
• Patient list se patient ki file (chart) kaise khole aur wapas kaise aaye? Patient Care → Patients → Patient List me patient ke card par click karo — uska poora chart khul jaata hai. Wapas list par…
• Patient merge karne par kya kya merge hota hai aur kya nahi — undo par kya wapas aata hai? Merge par duplicate ki har linked cheez WINNER par chali jaati hai: appointments, bills, payments, refunds, treatments /…
• Patient merge kaun kar sakta hai, receptionist ko "Forbidden: insufficient role" kyu? Find Duplicates page, clusters, preview aur Merge History har staff dekh sakta hai, par "Confirm Merge" aur "Undo" sirf owner…
• Patient ne app se appointment cancel ya reschedule request bheji to kya kare? Request Today → Calendar → Online Bookings ki "Action Queue" me laal CANCEL ya peeli RESCHEDULE tag ke saath aati hai. "✓…
• Patient ne baad me consent wapas liya ya face (4.10) mana kiya to kaise badle? Patient chart me naam ke bagal ✎ ("Edit patient details") → neeche "📜 Consent Points (DPDP Act 2023)" me us point par "No"…
• Patient ne beech me treatment (sittings) chhod diya to kya kare? Done row ka "🔄 Sitting" (Tooth Chart / mobile me "🔄 Sitting / Complete") kholo → neeche laal "⛔ Patient stopped the course"…
• Patient ne intake form bhar diya to jawab kahan dikhenge? Setup → Settings → Clinic → Patient Intake Forms → "📋 Recent" tab: bhare hue form par hara "Submitted" aur "filled <date>"…
• Patient ne Interactive Flow form bhara, jawab kaha dikhega? Patient ke jawab Patient Connect → WhatsApp → WhatsApp Team Inbox (web hub me "Live Inbox" tab) me us patient ki chat me…
• Patient ne kiosk par check-in kiya to reception ko kaise pata chalega? Kiosk check-in par koi popup, awaaz, SMS ya WhatsApp nahi aata. Patient Today → Mission Control → Floor → "Check-in queue" ke…
• Patient ne message ka jawab diya to chart me kahan dikhega? Patient chart → Sections → "⋯ More" → Communication → "Messages" → "Received · WHATSAPP" row me patient ka likha text ya…
• Patient ne pharmacy se kaun si dawai li, chart me kahan dikhe? Patient chart → "⋯ More" → "Pharmacy": upar "Lifetime spend", "Dispenses" aur "Outstanding" (baaki udhaar), neeche har…
• Patient ne portal link khola ya nahi kaise pata kare? Patient chart → ⋯ (More actions) → "🔗 Share Patient Portal" kholo. "Active portal link" box me "Expires <date> · Accessed N×"…
• Patient ne SMS ka reply kiya to wo kahan dikhega? App me kahin nahi — sirf WhatsApp par aaye messages save hote hain. "📥 Received Log" par bhi likha hai: "Only WhatsApp keeps…
• Patient ne STOP bhej diya, ab use message kaise bheje? Patient ka apna STOP clinic nahi hata sakti — WhatsApp Contacts me us number par "🚫 Stopped by patient (STOP)" dikhta hai aur…
• Patient ne STOP bheja — aage kya hota hai, kaunse messages band ho jaate hain? Patient ka poora reply sirf "STOP" (ya unsubscribe, cancel, opt out, band karo, बंद करो) ho to us number par WhatsApp, SMS aur…
• Patient ne treatment cancel kar diya par case lab ja chuka hai — ab kya karu? Sabse pehle lab ko 💬 Chat + call karke kaam RUKWAO, phir case cancel karo: web par Lab Orders me row ka laal "×", mobile par…
• Patient ne treatment plan maan liya, sign kaise karwaye aur record kare? Teen tareeke: (1) Sections → ⋯ More → "Plan compare" → us option card par "Accept + sign" → patient pad par sign kare ("✍️…
• Patient ne treatment shuru kar diya phir bhi Treatment Plans list me kyu hai? "Treatment Plans" me har wo treatment aata hai jo chart me abhi "planned" hai (done mark nahi hua) aur chuni window me add…
• Patient ne WhatsApp message kab padha, Sent Log me kaise dekhe? Patient Connect → WhatsApp → "📋 Sent Log" me us message ki row par click karo — table ke neeche poora message khulta hai aur…
• Patient online booking ka status kaise dekhe ki confirm hua ya nahi? Request bhejne ke turant baad page par 'Save this link to check your booking later' ke neeche ek link aur "Copy link" button…
• Patient ORALZY mobile app me login kaise karega? Patient wahi ORALZY Android app khole → "Email or mobile number" me apna 10-digit mobile likhe (neeche "👤 Patient — the OTP…
• Patient pehle se BP ya blood thinner ki dawai leta hai, Rx me interaction kaise pata chalega? Patient ki chalu dawaiyan uske chart ke "Allergies & Alerts" → "💊 Meds" me likhi hon to Rx ka "🛡️ Veeransh safety check" har…
• Patient portal Hindi me kaise dikhe, clinic se baat ka button kahan hai? Portal ke upar right me "EN" / "हिं" button hai — patient "हिं" dabaye to saare tab aur message Hindi (Roman) me aa jaate…
• Patient Portal kaise chalu kare aur patient ko kaunse tab dikhen? Setup → Settings → Auto Messages → Patient Portal → "🌐 Patient Portal (Web)" ka switch on karo ("✅ Enabled") → "Token…
• Patient portal link band (revoke) kaise kare ya naya link kaise de? Patient chart → upar ⋯ (More actions) → "🔗 Share Patient Portal" → "🚫 Revoke" → confirm "Revoke this portal link? The…
• Patient portal link kitne din chalta hai, validity kaise badle? Default 90 din. Setup → Settings → Auto Messages → Patient Portal me "Token validity (days)" 7 se 365 din tak set kar sakte…
• Patient Portal me patient kya kya dekh aur kar sakta hai? Portal (oralzy.com/p/<link>) me patient: Bills dekh kar baaki raashi online pay kar sakta hai, Visits & Rx me prescription aur…
• Patient Referral register ki row pending kyun hai? App se bana referral register me apni row laata hai, par wo tab tak khuli rehti hai jab tak "What came back from the…
• Patient Referrals me "New Referral" se referral kaise banaye? Patient Care → Referrals → "New Referral" → "Referring Patient" (kis purane patient ne bheja) chuno → "Referee Name" aur…
• Patient Referrals me Pending, Registered, Qualified, Rewarded ka matlab kya hai? Patient Care → Referrals → "Patient Referrals" tab me status: "Pending" = jise refer kiya wo abhi kisi patient se juda nahi;…
• Patient register ya edit karte waqt PIN kyun maangta hai? Owner / admin ne Setup → Admin → Users & Policy → Action Guard me ye kaam protected kiye hon to PIN box aata hai: "Register…
• Patient Request aayi (appointment, dard, payment), ab kya karna hai? Today → Patient Requests → "Pending" me row padho (kya maanga, kitni der pehle, "tapped: …"). Patient ko auto-reply me bola…
• Patient Request kisne Done ki, ye kaise pata kare? Today → Patient Requests → "Done" ya "Dismissed" tab kholo — har row par "· <naam>" likha hota hai, jisne use Done / ✕ kiya…
• Patient Request me "Done" aur ✕ me kya farak hai, galti se dab gaya to wapas kaise laye? "Done" = kaam ho gaya (row "Done" tab me jaati hai). ✕ ("Seen, nothing to do") = dekh liya, kuch karna nahi (row "Dismissed"…
• Patient Request me naam ki jagah sirf number aur "new number" kyu dikh raha hai? Jis number se tap aaya wo clinic ke kisi patient record se match nahi hua — isliye row me naam ki jagah "+91…" number aur…
• Patient Request par laal "See now" ka matlab kya hai? "See now" sirf 🩺 Pain / problem request par aata hai (patient ne "Dard ho raha hai" ya "Dikkat hai" dabaya) — ye sabse urgent…
• Patient Requests aur Online Bookings me kya farak hai? Patient Requests (Today → Patient Requests) = patient ne clinic ke WhatsApp message ka button dabaya ("Appointment chahiye",…
• Patient Rights Charter poster Hindi-English me kaise print kare? NABH → NABH → NABH Hub → "🔧 Advanced" → Master Lists → Patient Charter: "Language Layout" (Bilingual (English + Hindi) /…
• Patient Safety me hand hygiene audit ki entry kaise sudhaare? NABH → NABH → Patient Safety → "Hand Hygiene" tab → us audit ki row me "Edit" dabao → Date, Area / Chair, Auditor ya…
• Patient Safety page ke target aur Adverse Events tile ka matlab kya hai? NABH → NABH → Patient Safety ke tiles: "Hand Hygiene Compliance (30d)" — target ≥80% (pura ho to hara); "Surgical Checklists…
• Patient Safety page me hand hygiene aur surgical checklist ka hisaab kaha dikhta hai? NABH → NABH → Patient Safety: upar 30 din ke cards — Hand Hygiene Compliance, Surgical Checklists, Avg SSC Completion, Adverse…
• Patient Safety page se kiya Hand Hygiene audit register me aata hai kya? Haan. NABH → NABH → Patient Safety → "+ Hand Hygiene Audit" me save kiya audit "Hand Hygiene Audit (WHO)" register me row ban…
• Patient save hone ke baad apne aap kya kya hota hai? "Save Patient ✓" ke baad: UHID banta hai, "Registration Form" print ke liye khulta hai ("Print" / "Close" — Close par naye…
• Patient statement print par clinic ka naam ya logo kyu nahi aata? Ledger ka "🖨 Print Statement" (web) aur "Print PDF" (mobile) ek saada A4 sheet hai: "Patient Statement", patient ka naam,…
• Patient WhatsApp par BILL ya PAY bheje to use kya jawab milta hai? BILL: "💰 <clinic> — Pending Bill" — kul bakaya ₹ aur kitne bill, saath me "Pay online: Reply PAY or visit clinic." PAY: sabse…
• Patient WhatsApp par CANCEL likhe to appointment apne aap cancel ho jaata hai kya? Haan — Master switch aur "CANCEL — cancel appointment" switch ON ho to patient ka message cancel (ya cncl, cancl) se shuru…
• Pay claim reject — 'is reference ka payment pehle se recorded hai' aa raha hai Matlab wahi UTR pehle se lab ke system me ek payment ke against darj hai — ya lab ne manually record kar liya tha, ya aapka…
• Payment Gateways me Key Secret save karne ke baad khaali kyu dikhta hai? Suraksha ke liye Key Secret, Webhook Secret, Cashfree Secret Key aur Pine Labs API Key kabhi wapas screen par nahi dikhte —…
• Payment Gateways par "🔒 locked" likha hai, access kaise maange? Owner / admin: Setup → Settings → Billing → Payment Gateways → "Why do you need it? (optional)" me wajah likho → "🔓 Request…
• Payment receipt ki ek copy ya do copy kaise set kare? Setup → Settings → Billing → Bill Settings (GST, UPI, bank) → "Receipt copies per A4 sheet" → "Payment receipt": "1 Copy —…
• Payslips kahan dikhti hain aur staff ko WhatsApp par kaise jaati hain? Team → Payroll → Salary → "Payslips" tab me mahina chuno — har staff ka Base, Present/Absent/Leave, Deductions, Net aur…
• Payslips tab par "This needs the Staff HR & Payroll add-on" kyu aata hai? Payslips (list, "▶ Run Payroll Now", "🔁 Resend") 'Staff HR & Payroll' add-on ka hissa hai — menu me na dikhe ya 'Upgrade…
• PC on hote hi ORALZY khud chalu? Windows app default me PC login par background me khud chalu ho jaati hai (koi window nahi, sirf tray icon) taaki X-ray upload…
• Pehle bane Before / After collage kahan milenge? Treatment → Imaging → Before / After me patient chuno — neeche "Past Collages (N)" me saare saved collage date ke saath dikhte…
• Pehle ORALINK chal raha tha, uski settings ORALZY app me kaise laaye? X-ray PC par ORALZY app → "X-ray Bridge Settings…" → "Import from ORALINK" → ORALINK.exe wale folder ki config.json file chuno…
• Pending Dispatch me "WhatsApp" aur "✓ Sent to Lab" me kya fark hai? Treatment → Lab → Lab Cases ke upar laal "Pending Dispatch — N lab cases waiting" patti me wo cases hain jo bane par lab ko…
• Pending Payments me receptionist kya kar sakta hai aur kya sirf owner / admin? Koi bhi staff login: dues dekhna, "💰 Receive" se payment, 🤝 Settle, "Set Limit", ❌ Write-off bhejna (pending jaata hai),…
• Pending register row ko "Fill" se kaise bhare? Registers → pending/overdue row par "Fill" → form khulta hai jisme app ki bhari values "recorded" (lock) dikhti hain aur sirf…
• Pending Report ka Preview now kya dikhata hai? Setup → Settings → Auto Messages → Daily Pending Report → "👁 Preview now" bina bheje abhi ki report dikhata hai: 4 dabbe…
• Pending Report ka time, kitne din peeche aur all clear par na bheje kaise set kare? Setup → Settings → Auto Messages → Daily Pending Report: "Send at (IST)" me 12:00 se 23:00 me se ghanta chuno (default 20:00),…
• Pending Report me kaunse checks aaye, ye kaise chune? Setup → Settings → Auto Messages → Daily Pending Report → "What goes in the report": 4 group hain — 💰 Money, 🧑‍⚕️ Patient…
• Pending Rx me purane parche bhar gaye hain, unhe kaise hataye? Pending Rx me har wo Rx aata hai jisme kam se kam ek dawai hai aur jo pharmacy se dispense nahi hua — chahe patient ne dawai…
• Pending ya planned treatments ki list kahan dekhe? Insights → Reports → All Reports → "Clinical" → "Open Treatments" (ya "Treatment Plans"): jitne treatment abhi "planned" hain…
• Performance Board ke Trailing KPIs (Case acceptance, A/R days) ka matlab? Insights → Reports → Performance → neeche "Trailing KPIs": "Case acceptance" = pichhle 7 din me bane estimates me se kitne %…
• Performance Board kya dikhata hai aur kahan hai? Insights → Reports → Performance: kal / aaj / kal ke column — Production, Collected, Visits done, New patients, No-show,…
• Performance Board me Production, Collected, Visits done ka matlab kya hai? Insights → Reports → Performance: "Production" = us din ke asli bills ka total (draft / cancelled nahi); "Collected" = us din…
• Performance Board me receptionist ko paise wale number kyun nahi dikhte? Performance Board ke ₹ number (Production, Collected, A/R, saare KPIs) sirf owner aur admin login ko dikhte hain. Doctor,…
• Performance Board mobile app me kaise dekhe? Mobile app me menu → Insights → Reports → Performance → Performance Board. Web jaisa hi data: Today, Yesterday, Tomorrow card…
• Pest control ka register ya record kahan rakhe? App me alag pest control register nahi hai. Har hafte "Weekly Facility Round" ki line "Structure: no wet floor, loose tiles,…
• Pharmacy & Stock par peela number (badge) kya batata hai? Menu me Treatment → Pharmacy & Stock par peela number = kitni dawaiyan agle 90 din me expire hone wali hain (jo aaj tak expire…
• Pharmacy Advanced ke Barcode tab me 'Generate' kya karta hai? Owner / admin: Treatment → Pharmacy & Stock → Pharmacy → Pharmacy Advanced → "Barcode": "Item Barcodes" list me har dawai ka…
• Pharmacy bill dobara print kaise kare ya print nahi hua to kya kare? Sale ya dispense save hote hi bill ki print window apne aap khulti hai. Dobara chahiye to Treatment → Pharmacy & Stock →…
• Pharmacy bill galat ban gaya to edit ya cancel kaise kare? Pharmacy bill ko edit ya cancel karne ka button nahi hai. Sudharne ke liye: Treatment → Pharmacy & Stock → Pharmacy → Selling…
• Pharmacy bill ki 2 copy wali setting doosre computer par kaam kyu nahi karti? "Bill copies" (1 Copy / 2 Copies) abhi usi computer ke browser me yaad rehti hai jahan web par chuni gayi — print bhi wahi…
• Pharmacy bill me GST MRP ke upar lagta hai ya andar? Andar. Counter par dawai MRP / Selling Price par bikti hai aur GST usi daam me shamil maana jaata hai — upar se nahi judta.…
• Pharmacy bill par GSTIN kaunsa chhapta hai aur dawai par GST kaha set hota hai? Setup → Settings → Billing → Pharmacy Billing ka "Pharmacy GSTIN" pharmacy bill par chhapta hai; khaali ho to clinic ka GSTIN…
• Pharmacy counter ka din ka hisaab (sale, return, udhaar) kaise nikale? Treatment → Pharmacy & Stock → Pharmacy → Reports → "Day End" ("Day End Closing"): Date chuno → "Fetch Report" → Bill Count,…
• Pharmacy counter ki GST summary (GSTR-1 ke liye) kahan milegi? Owner / admin: Treatment → Pharmacy & Stock → Pharmacy → Reports → "Overview" → "🧾 GST Summary (Pharmacy Counter)": From / To…
• Pharmacy counter par walk-in ya patient ko dawai kaise beche (New Sale)? Treatment → Pharmacy & Stock → Pharmacy → Selling → "New Sale": "Patient / Customer — name or mobile" me patient chuno ya…
• Pharmacy dawai ka Reorder Level (minimum stock) kaise set kare? Mobile app me: Pharmacy → Inventory → "Stock Levels" → dawai par "Edit" → "Min Stock" me ginti (dawai ki unit me, jaise…
• Pharmacy ka menu nahi dikh raha, Pharmacy module kaise chalu kare? Nayi clinic me Pharmacy shuru se Off rehta hai. Setup → Settings → Clinic → Modules → "Pharmacy" card ka switch ON karo →…
• Pharmacy ke bill par drug license number, GSTIN aur header kaha daale? Setup → Settings → Billing → Pharmacy Billing (owner / admin): Bill copies (1 ya 2), Bill header (jaise "CLINIC NAAM —…
• Pharmacy ki dawaiyon ki list CSV se ek saath kaise chadhaye? Setup → Admin → Imports & Tools → Bulk Import → "Pharmacy" chuno → "Download pharmacy-sample.csv". Columns: name (zaroori),…
• Pharmacy ki list se purani ya galat dawai kaise hataye? Pharmacy screen par dawai delete karne ka button nahi hai. Owner / admin: Setup → Settings → Clinical → Medicine Library → us…
• Pharmacy me dawai bechne ke baad aur kahan kya badalta hai? Bill save hote hi: stock usi waqt FEFO batch se katta hai; bill (PH-…) "Sales History" me aur patient juda ho to uske chart →…
• Pharmacy me dawai kaun bech sakta hai, receptionist kar sakta hai kya? Haan — receptionist, doctor, assistant jaise sabhi clinic login New Sale, Pending Rx dispense, Return aur udhaar ka "Collect…
• Pharmacy me naya medicine (salt, schedule H, HSN, GST ke saath) kaise jode? Treatment → Pharmacy & Stock → Pharmacy → Inventory → "Medicines": Name, Salt / Composition, Category, Manufacturer, Supplier,…
• Pharmacy me purchase price aur munafa receptionist ko kyu nahi dikhta? Dawai ka purchase price, landed cost aur stock value sirf Owner / Admin ko dikhta hai. Doctor, receptionist, assistant, staff…
• Pharmacy me stock adjust, transfer ya void kaun kar sakta hai? Stock tab ka "Adjust Stock" aur Dispensing Register ka "New Dispense" = har staff login. Supply Chain (Adjustments approve,…
• Pharmacy me udhaar par di dawai ka baaki paisa kaise le? Treatment → Pharmacy & Stock → Pharmacy → Selling → "Credit/Udhar": "Credit / Udhar - Outstanding" list me har udhaar bill ka…
• Pharmacy page ke upar Today's Sales, Low Stock jaise numbers ka matlab kya hai? "Pharmacy (Medicines)" ke upar card: "Total Medicines" (chalu dawaiyon ki ginti), "Low Stock" (jinka stock Reorder Level ke…
• Pharmacy Reports → Overview me kya dikhta hai? Treatment → Pharmacy & Stock → Pharmacy → Reports → "Overview": owner / admin ko upar "🧾 GST Summary (Pharmacy Counter)" (is…
• Pharmacy sale karne par stock automatic kam hota hai kya? Haan. Pharmacy & Stock → Pharmacy → "New Sale" (counter sale) ya "Pending Rx" se dispense karte hi stock turant kam hota hai —…
• Pharmacy sale me dawai ka daam ya discount kaise badle? Selling → "New Sale" ke cart me har line ka "Price" box (pehle se dawai ka Selling Price, na ho to MRP) aur "Discount" (₹ me,…
• Pharmacy se bechi dawai Dispensing Register me kyun nahi aati? Dispensing Register me entry sirf do jagah se banti hai: register ka "New Dispense" aur Treatment → Clinical → Rx & Vitals →…
• Phone app se Staff Onboarding aur HR Verify kaise kare? Mobile app me Team → Tasks & Training → Onboarding kholo. List me staff, % aur stage; row dabao → "Full Form", "HR Verify",…
• Phone ke WhatsApp Business app se diya reply inbox me dikhega? Haan — agar clinic ka number "coexistence" se juda hai (WhatsApp Business app aur ORALZY dono saath). Phone app se likha…
• Phone kho gaya, two-factor code nahi aa raha, login kaise kare? Owner / admin Setup → Admin → Users & Policy → User Management me us user par "🔐 Reset 2FA" dabaye — fir user sirf password…
• Phone ki home screen par hi aaj ka collection dikh jaye — aisa ho sakta hai? Haan — Android widgets. Collection, appointments aur tasks ke widget, teen size me, offline cache ke saath. Mobile app: Header…
• Phone Number ID aur Access Token khud daal kar WhatsApp kaise jode? Sirf tab jab one-click connect na chale. Setup → Integrations → Connect WhatsApp (Meta) → "OR — manual setup": "Phone Number…
• Phone number se patient kaise dhoondhe, aadha number bhi chalega? Patient Care → Patients → Patient List ke search box ("Search by name, UHID or phone…") me number likho — number ka koi bhi…
• Phone par call aaye to computer par patient ka popup kaise aata hai? Clinic ke Android phone par ORALZY app ho aur call detect ho to sabhi khule computer screens par upar-daayein "📞 Incoming…
• Phone par shuru kiya smile design PC par kaise khole? Phone par design "💾 Save" karo, phir PC par wahi patient kholo → ⋯ More → "Smile" — phone wala design "📁 Past designs" me aa…
• Phone par staff loan ya advance ki list kahan dekhe? Mobile: Team → Members → HR Setup → "💵 Advances" tab → pending card par "Approve" ya "Reject" → "Confirm". Filter chips: all,…
• Phone storage full — ORALZY me photo save/PDF banna fail ho raha hai? Camera fail aur 'PDF failed' aksar storage full se hote hain. Clinic photos jo upload ho chuki hain unki gallery copies delete…
• Photo Health kaun dekh sakta hai, receptionist ko kyun nahi khulta? Photo Health sirf clinic owner aur admin ke liye hai. Doosre role ko web par 'Only the clinic owner or an admin can change…
• Photo Health ki Photo missing list ka kya karna hai? Treatment → Imaging → X-rays & Photos → Photo Health → upar din chuno (Last 7 / 14 / 30 / 90 days) → "Photo missing — re-take…
• Photo ka size bada hai — WhatsApp ke liye chhota (compress) kaise kare? Setup → Admin → Imports & Tools → 'Image Size Reducer' me photo chuno (disk ya camera) — app usi device pe usko 500 KB ke…
• Photo, X-ray ya PDF SMS se kyun nahi jaati, patient ke paas WhatsApp na ho to? Photo, X-ray aur PDF (bill, OPD card, case sheet, consent) sirf WhatsApp par jaate hain — SMS me file jaa hi nahi sakti,…
• Pichhle din ka treatment Done kaise mark kare (back-date)? Pehle owner / admin Setup → Admin → Users & Policy → Back-dated Entry ON kare. Tab Complete drawer me "Done date (back-date)"…
• Pichhli tarikh ka treatment chart me purani date par kaise daale? Pehle owner / admin Setup → Admin → Users & Policy → Back-dated Entry ON kare. Phir "+ Treatment" drawer me "🗓️ Procedure…
• Pichli screen par wapas kaise jaye? Header me baayin taraf "Back" button (← tir) dabao — pichli screen aur jo patient khula tha, dono wapas aate hain. Keyboard se…
• Pickup request bheji thi par lab ka rider aaya hi nahi — status kahan dekhu? Vendor row par pickup status chip dekho — 'open' matlab lab ne abhi kisi trip me nahi joda, 'scheduled' matlab rider ki trip…
• Plain paper ya Letterhead wala popup aana band ho gaya, wapas kaise laye? Kisi ne popup me "Use this every time (don't ask again)" tick kar diya tha — ab us computer ke browser par wahi paper (Plain…
• Plan compare ya AI photo plan ka galat plan kaise hataye? Plan compare me dikhne wale plan (Checkup ka "Full mouth checkup", "AI photo plan", Clinical Suite ke plan, variants) ko…
• Plan item ka "Reschedule" button kya karta hai? "Reschedule" plan ki date nahi badalta — ye patient ka naya appointment book karta hai. Drawer band hota hai aur teen sawal…
• Plan item ke "Send via WhatsApp →" se patient ko consent ke liye kya jaata hai? Jab Plan item me "Consent form not signed." dikhe, "Send via WhatsApp →" patient ko consent ka yaad-dilaane wala message…
• Plan me galat daant ya galat treatment chala gaya, kaise sudhare? Web ke "Plan item" drawer me sirf rate, qty aur discount badalte hain. Daant number ya notes galat hon to mobile app me…
• Plan se zyada sitting lag rahi hai, ek aur sitting kaise jode? 🔄 Sitting drawer me plan ki aakhri sitting par "✓ Sitting done, continue" dabate hi panel aata hai "The plan was N sittings.…
• Plan, add-on ya credits kaun kharid sakta hai, receptionist kar sakti hai? Plan subscribe / coupon aur add-on Buy: sirf owner ya admin. Subscription cancel: sirf owner. "🎁 Your ORALZY offer" card bhi…
• Planned treatment (plan item) delete kaise kare aur kaun kar sakta hai? Sirf owner ya admin login: Plan item drawer me "🗑 Delete this plan item", ya Tooth Chart ki row ⋯ → "Delete", ya Visits ke…
• Planned treatment par click karne se khulne wale "Plan item" drawer me kya hota hai? Plan list ki planned row par click (ya ⋯ → "Edit", Visits card me ✎) se "Plan item · <treatment>" drawer khulta hai: upar…
• PO ka maal thoda-thoda (partial) aaya to GRN kaise kare? Pehli delivery: Supply Chain → "GRN / Receipts" → "New GRN" → "Against PO (optional)" me PO chuno → har line me jo aaya wahi…
• PO se GRN banaya to MRP aur Sell me galat daam kyu aaya? "Against PO" chunne par GRN ki har line me MRP = PO ka Rate (kharid daam) aur Sell = Rate + 20% apne aap bhar jaata hai — ye…
• Policies ya Manuals page khaali hai, "No documents" kyu dikh raha? Ye pages aapki clinic ke apne documents rakhte hain — ready-made manuals har clinic me apne aap nahi aate, isliye shuru me "No…
• Policy card par UNVERIFIED, VERIFIED, EXPIRED, Copay aur 'Pre-auth required' ka matlab? Pre-Auth Verify ke policy card par: UNVERIFIED = abhi verify nahi hui (nayi policy isi se shuru hoti hai); VERIFIED = kisi ne…
• Policy ka "Short Code" (POL-01) kya hai aur document kaise dhundhe? "Short Code" (jaise POL-01) document ki pehchaan wala chhota code hai — list me aur document ke upar chhoti patti me dikhta…
• Policy ya manual delete (Archive) kaise kare aur wapas kaise laye? Document kholo → laal "Archive" button → "Archive "<title>"?" par OK. Document list se hat jaata hai ("Archived"), par mitta…
• Policy ya manual ko edit kaise kare? Team → Members → Documents → Policies (ya Manuals / Organogram) → list me document chuno → "Edit". Title upar badlo, neeche…
• Policy, manual ya organogram print ya PDF kaise kare? Team → Members → Documents → Policies / Manuals / Organogram → document chuno → "Print". A4 book jaisa print banta hai: pehla…
• Poore mahine ki vasooli ya revenue report kaise nikale? Insights → Reports → All Reports → "Money". Paisa kitna AAYA: "Mode-wise" ya "Cash Flow". Kitna BILL hua: "P&L Statement".…
• Portal link WhatsApp par nahi gaya, '❌ Not sent' aa raha? "💬 Send from clinic number" link clinic ke number se bhejta hai; na jaye to "❌ Not sent — <wajah>" me wajah likhi hoti hai…
• Portal recon kya hai, "Portal recon chalao" kaise aur kyun? Ek baar ka kaam: desktop app me "Portal recon chalao" → normal RGHS login window → login (captcha aap) → claim list kholo →…
• Portal se patient ne apna phone ya address badalne ki request bheji to kahan approve kare? Setup → Settings → Auto Messages → Patient Portal kholo → neeche "📝 Pending demographic update requests" me har request…
• Post-op instructions Hindi aur English dono me kaise rakhe? Instructions Library me bhasha ki koi alag setting nahi hai — jo line likhte ho wahi chhapti hai. Default instructions pehle…
• PPE Stock register me 1 tap kyun nahi aa raha? PPE tap tabhi aata hai jab pichhli row ka "Closing stock" maujood ho. Pehli baar almari gino aur form bharo — Opening stock,…
• Practice Valuation receptionist ya doctor ko kyu nahi dikhta? AI Practice Valuation (Insights → Valuation) sirf owner aur admin login ke liye hai — valuation, What-If, checklist aur 5-page…
• Pregnant patient ke Rx me dawai safe hai ya nahi kaise pata chale? Patient ki details me "Pregnant" = Yes ho to Rx editor me patient line par "⚠ Pregnant" aata hai, "🤰 Pregnancy Drug Safety"…
• Premium page aur AI Imaging se X-ray analyze kaise kare? Setup → Plan & Help → My Plan → Premium par paanch tab hain: AI Imaging, DSLR Capture, Conversion Coach, OneDrive Backup,…
• Premium page ke DSLR Capture aur Supplier Analytics tab me kya hai? Setup → Plan & Help → My Plan → Premium ("✨ Premium Features") me tab: AI Imaging, DSLR Capture, Conversion Coach, OneDrive…
• Prescription aur Invoice ke toggle (allergies, doctor name, HSN) kaam kyun nahi karte? Setup → Settings → Billing → Printing Setup ke "Additional Settings For Prescription" (Medical Conditions, Allergies,…
• Prescription kaun likh, edit ya delete kar sakta hai? Naya Rx ("Save parcha") clinic ka koi bhi login save kar sakta hai — receptionist bhi. Likha hua Rx edit ("Save changes") sirf…
• Prescription Register kaise bharta hai aur usme kya hota hai? Har Rx save hote hi NABH → NABH → NABH Hub → NABH Registers → "Prescription Register" me "Rx — <patient>" row ban jaati hai:…
• Prescription Register me dawai ki jagah [object Object] kyun dikh raha tha? Purani rows me dawaiyan galat format me save hui thi, isliye Details, entry sheet, print aur CSV me "[object Object]" aata…
• Prescriptions list me Dispensed Yes ya No ka matlab kya hai? "Dispensed: Yes" tab hota hai jab clinic ki pharmacy ne us Rx ki dawai Treatment → Pharmacy & Stock → Pharmacy → "Selling" →…
• Prescriptions list me kisi patient ya dawai ka Rx kaise dhoondhe? Treatment → Clinical → Rx & Vitals → Prescriptions par upar box "Patient, phone, UHID or medicine" me patient ka naam, phone,…
• Prescriptions page (Rx & Vitals) par kya dikhta hai? Treatment → Clinical → Rx & Vitals → Prescriptions: clinic me likhe saare prescriptions ki list, naye sabse upar. Columns:…
• Prescriptions page par print, WhatsApp ya edit ka button kyun nahi hai? Ye page sirf list hai. Print, WhatsApp, edit aur delete patient ke chart me hote hain: row ka "Open chart" dabao → chart ke…
• Prescriptions page se naya prescription kaise likhe? Treatment → Clinical → Rx & Vitals → Prescriptions → "New prescription" → box "Search name, phone or UHID" me patient ka naam…
• Preset chip ke saath likha "12×" kya hai aur chips ka order kaise banta hai? Setup → Settings → Clinical → Clinical & Rx Presets me chip ke saath "12×" ka matlab: prescription (Rx) likhte waqt ye chip 12…
• Preset se keyword rule banaya to patient ko [ADDRESS] ya [PHONE] kyun gaya? "Quick start from preset:" ke button (+ Clinic hours inquiry, + Location, + Appointment booking, + Price inquiry, + Emergency)…
• Preset, medicine ya instruction add karne par "This name already exists" kyun aata hai? Clinical & Rx Presets, Medicine Library aur Instructions Library me add / edit / delete sirf owner ya admin login se hota hai.…
• Primary branch kya hai aur Set Primary kaise kare? Primary branch clinic ki mukhya branch hai — Branches list me "PRIMARY" badge. Badalne ke liye Setup → Settings → Clinic →…
• Print dabane par "Plain paper" ya "Letterhead" wala popup kya hai? Ye "Print mode" popup hai: "Which paper are you printing on?". "📄 Plain paper" = saada kaagaz, app clinic ka header (naam,…
• Print par patient ka QR code kis kaam ka hai, scan kaise kare? Case sheet, consent, Patient Card, Treatment Plan, parcha jaise patient ke kaagaz par chhota QR patient ki pehchaan hai.…
• Print par seal chhoti aa rahi? Setup → Settings → Billing → Printing Setup → "Signature & seal size on prints": do slider — "Signature size" aur "Seal /…
• Print window me "Preparing preview…" atka hai ya print window khuli hi nahi? Windows app me print window pehle PDF banati hai — tab tak "Preparing preview…" dikhta hai; bade case sheet (X-ray ke saath)…
• Print window me landscape, A5 paper ya Margins kaise badle? Print window me "Layout" → Portrait / Landscape. "More settings" kholo → "Paper size" (Auto (as designed) / A4 / A5 / Letter /…
• Print window me mera printer list me nahi dikh raha? Printer list Windows se aati hai. Printer on karke USB / Wi-Fi se jodo — list har 10 second me khud taaza hoti hai, ya Printer…
• Print window me sirf kuch page kaise chhape, page range error aaya? Print window me "Pages" ke neeche box me range likho, jaise 1-3, 5 (khaali chhodo = saare pages). Preview ke neeche kul pages…
• Printing Setup me App UI Language badla par app ki bhasha kyun nahi badli? Setup → Settings → Billing → Printing Setup ka "App UI Language (Default)" abhi sirf save hota hai — web ya mobile app ki…
• Printing Setup me Letterhead chuna phir bhi header kyun chhap raha hai? "Print Paper → Letterhead (header hidden)" setting abhi kisi print par lagu nahi hoti. Letterhead har print ke waqt chunte…
• Printing Setup me printer chunne ya odd/even page ka option hai kya? Nahi. Setup → Settings → Billing → Printing Setup me printer, odd/even ya duplex ka koi option nahi hai. Printer aur pages…
• Printing Setup page me kaunsi setting sach me print par asar karti hai? Setup → Settings → Billing → Printing Setup me jo kaam karte hain: "Print Language", "Signature & seal size on prints",…
• Production Board par case next stage me aur technician ko kaise de? Lab Pro: Bench → "Production Board" — har column pipeline ka ek stage (jaise Received, CAD Design, Milling, Staining, QC,…
• Profitability me Lab aur Commission ka kharcha kahan se judta hai? Har done treatment ka "Total cost" = "Lab" + "Commission" + "Material". Lab = us treatment se bane lab order ka cost (cancel…
• Provider Configs me galat key daal di, edit ya delete kaise kare? Setup → Integrations → Payment Links & Bank → "Provider Configs" → provider card par "Edit" → saare credential fields (keyId,…
• Published Interactive Flow me badlav kaise kare? Published flow badla nahi ja sakta — Meta par publish hone ke baad web card par "Edit" button hi nahi dikhta. Badlav ke liye…
• Punch par "Outside fence" ya "Cannot punch in" kyu aaya? Clinic ka geo-fence laga ho aur punch ki GPS location uske bahar ho to web par punch save hota hai par "⚠ Outside fence" flag…
• Purana pharmacy bill kaise dhoondhe? Web: Treatment → Pharmacy & Stock → Pharmacy → Selling → "Sales History" me saare bill naye se purane kram me (Bill #,…
• Purana register popup me nahi aata? Nahi. 10 din (setting) se purani row popup me aana band ho jaati hai — register me khuli aur overdue rehti hai, audit me bhi.…
• Purane (classic) calendar me "Smart Find" kaise use kare? Classic calendar (V1) ke upar baingani "Smart Find" button dabao → side drawer me "Treatment", "Duration (min)", "Start…
• Purane Lab App (oralzy.com/lab-app) me naya clinic kaise jode? oralzy.com/lab-app par login karke upar "+ Add Clinic" → "Add Another Clinic" me "Clinic Code" (clinic apne Treatment → Lab →…
• Purane Lab App me case Accepted, Working ya Sent kaise mark kare? oralzy.com/lab-app → case kholo → "Accepted" / "Working" / "Finishing" / "Sent" button → confirm "Mark as … ? The clinic will…
• Purane paper registers (kaagaz) app me kaise import kare? Registers screen → "Old Records" → register chuno → Excel / CSV se rows paste karo (pehli line field ke naam — "Copy header"…
• Purane patient ka OPD number card me nahi dikhta, par print me aata hai? Ye un patients me hota hai jinka OPD / Day-Care number "🏥 Scheme numbers" card aane se pehle patient record me daala gaya tha…
• Purane patient ko purani date (Patient Since) ke saath register kaise kare? Step 3 ke "Relationship" box me "Patient Since" me purani date chuno — ye "kab se clinic ka patient hai" batata hai aur…
• Purane patient ko RGHS ya CGHS scheme patient kaise banaye? Patient chart → sidebar me naam ke paas ✏️ ("Edit patient details") → "Govt / TPA scheme patient?" tick → list se scheme chuno…
• Purane People, Practice, Marketing ya Staff Hub kahan gaye? Purane 5 hub (Today, People, Practice, Insights, Setup) ab 9 me bant gaye: People → Patient Care (patients) aur Team (staff).…
• Purane phone par 'App not installed' error — APK compatible nahi bata raha? ORALZY ka APK 64-bit (arm64) build hai — bahut purane 32-bit Android phones par install nahi hoga. Us phone par browser me…
• Purane staff ko onboarding form kaise bheje ya khud bhare? Team → Members → Directory → Staff Directory → staff card par "📲 Onboarding link" → staff ke phone par SMS jaata hai (phone…
• Purani date ki case sheet print me naya complaint ya diagnosis kyun aa raha hai? Smart (aur Orthodontic) print chief complaint, HOPI, examination, diagnosis aur vitals patient ke SABSE NAYE visit note se…
• Purchase bill me free (scheme) wali strips ya tablets kaise chadhaye? Inventory → "New Purchase" me dawai chuno → "Packs" me billed packs, "Free (tablet)" me free units (pack nahi, units me — 1…
• Purchase Order ka status draft, placed, partial, received ka matlab kya hai? draft = "Save Draft PO" se bana, order abhi diya nahi maana gaya; placed = "Place" dabaya, yaani order de diya (placed ki date…
• Purchase Order supplier ko WhatsApp ya email se kaise bheje? ORALZY se PO bhejne, print ya PDF karne ka koi button abhi nahi hai. "Place" dabane se PO sirf "placed" (order de diya) mark…
• Purchase Order, GRN aur supplier ka kaam kaun kar sakta hai? Web par "New Purchase", "Purchase History" aur "Supply Chain" (Suppliers, Purchase Orders, GRN / Receipts) sirf owner aur…
• Purchase Orders, GRN aur Pharmacy Suppliers ka page kaha hai? Treatment → Pharmacy & Stock → Pharmacy kholo ("Pharmacy (Medicines)" tab) → "Inventory" → "Supply Chain". Andar "Pharmacy…
• QC & Remakes me First-pass yield aur Material leakage ka matlab kya hai? "First-pass yield" = pichhle 1 saal ke QC inspections me Pass ka % (90%+ hara, 75%+ orange, kam laal). "QC inspections" = kul…
• Quality KPI ka mahine ka number, analysis aur action plan (KPI Analysis) kaha likhe? NABH → NABH → NABH Hub → KPI Analysis ("KPI Register"): KPI × mahina grid. "⚡ Auto-fill This Month" jo KPI app ke data se…
• Queue me Call in ya Done karne se Calendar ka status PT In, Engage, PT Out badalta hai kya? Haan, agar check-in kisi aaj ki appointment se juda hai: kiosk check-in → appointment "PT In"; queue me "Call in" → "Engage";…
• Queue me waiting time, Emergency aur Overdue label ka matlab kya hai, kaun pehle aata hai? Today → Mission Control → Floor → "Check-in queue" me har patient ke saath minute ("waiting") likha hota hai — ye kiosk par…
• Queue TV par "Now serving" aur "Waiting" me kaun dikhta hai? "⏳ Waiting" me aaj ke wo patient jo check-in ho kar wait kar rahe hain (kiosk se ya reception se), check-in ke kram me, har ek…
• Queue TV par patient ka poora naam ya UHID dikhta hai kya? Nahi. Waiting room Queue TV par naam chhota karke dikhta hai — pehla naam + surname ka pehla akshar (jaise 'Rahul Sharma' →…
• Quick Replies me 7 default reply kahan se aaye, inme fees aur timing galat hai? Quick Replies page pehli baar khulte hi app 7 namoone ke reply khud bana deta hai ("✨ 7 default templates seeded"): Opening…
• Quick Reply delete kyu nahi ho raha, Forbidden aa raha hai? Quick Reply delete sirf owner / admin kar sakte hain. Doosre login par "🗑 Delete" → "Delete this quick reply?" confirm ke…
• Quick Reply ko WhatsApp chat me kaise use kare? Mobile app: WhatsApp Inbox me chat kholo → neeche ⚡ button → "Quick Replies" list se reply chuno → text message box me aa…
• Quick Reply me {{patientName}} jaise placeholder kya karte hain? Ye khaali khaane hain jo reply chunte waqt asli jaankari se bharte hain: {{patientName}} = patient ka poora naam,…
• Radiographs me ceph X-ray par landmark lagakar SNA SNB ANB kaise nikale? Treatment → Imaging → X-rays & Photos → Radiographs → patient → type "cephalometric" se upload → X-ray chuno → "Place…
• Radiographs me galat type ya purani date se upload ho gaya, kaise badle? Radiographs page par upload ke baad type, date ya tooth badalne ka koi button nahi hai. Date hamesha upload wala din lagti…
• Radiographs me STL 3D scan upload kiya to ghuma kar kaise dekhe? Radiographs page par STL ka 3D viewer nahi hai — sirf "⬇ Download STL (N MB)" button aata hai. Ghuma kar dekhne ke liye…
• Radiographs page kahan hai aur chart ke X-ray/Scan se kya fark hai? Treatment → Imaging → X-rays & Photos → Radiographs — page ka naam "📷 Radiographs & Imaging". Upar "Select patient…" se…
• Radiographs page ki X-ray me Brightness, Contrast, Endo preset kyun nahi? Enhance viewer (presets Auto / Endo / Perio / Caries / Bone / OPG, Brightness, Contrast, Gamma, Sharpen, Detail, "👁 Hold:…
• Radiographs page par X-ray ya OPG file kaise upload kare? Treatment → Imaging → X-rays & Photos → Radiographs → "Select patient…" se patient chuno → type dropdown (OPG / periapical /…
• Radiographs page se X-ray delete kaise kare, kaun kar sakta hai? Treatment → Imaging → X-rays & Photos → Radiographs → patient → X-ray chuno → laal 🗑 → "Delete this image?" OK. Mobile: X-ray…
• Radiography (OPG / X-ray) register kaise bharta hai? NABH → NABH → NABH Hub → NABH Registers → "OPG / X-Ray". Jab patient chart me aisa treatment complete hota hai jiske naam me…
• Rate Plan delete karne se patients par kya asar hota hai? Setup → Settings → Billing → Rate Plans → plan card ka "Delete Plan" → "Delete this plan?" par confirm — plan turant hat jaata…
• Rate Plan me treatment aur rate kaise jode, badle ya hataye? Setup → Settings → Billing → Rate Plans → plan ke card me "Treatment name" + "Amount ₹" bharo → "+ Add". Row ka "Edit" → naam…
• Rate Plans (rate card plan) kya karta hai, kya isse bill ka rate badalta hai? Setup → Settings → Billing → Rate Plans: plan banao (jaise Insurance, Private, Cash) → "+ Create Plan", har plan me treatment…
• Rate Plans me Standard, Corporate, Staff jaise plans pehle se kyu bane hain? Naya clinic account banne par app 5 khaali plan apne aap bana deta hai: Standard, Corporate, Insurance, Senior Citizen, Staff…
• Razorpay / WhatsApp keys receptionist kyu nahi badal sakta? Payment aur messaging ki keys (Razorpay, Stripe, PineLabs, PayU, WhatsApp, MSG91, 2factor, VoIP / Exotel, Google Drive, SMTP…
• Razorpay keys Payment Gateways me daale ya Integrations ke Provider Configs me? Bill ke online pay link, mobile "Payments" ka Razorpay link, patient portal ki online payment aur Pine Labs machine — ye sab…
• Razorpay ya PayU ki keys "Provider Configs" me kaise daale? Setup → Integrations → Payment Links & Bank → "Provider Configs" → upar "+ razorpay" (ya "+ payu", "+ stripe", "+ pinelabs")…
• RCS chalu kaise kare, keys kahan daale? RCS ki keys clinic khud nahi daalti — ORALZY ise centrally set karta hai (Setup → Integrations me sirf WhatsApp connect hota…
• RCS History me bheja hua message kyu nahi dikhta? Patient Connect → Campaigns → RCS → "📜 History" me aakhri 50 RCS / SMS record aate hain, par sirf wahi jo kisi ek patient ke…
• RCS message me card aur button kaise bheje? Patient Connect → Campaigns → RCS → "📤 Send": "Phone (with country code, e.g. +919876543210)", Message → "Optional: rich card…
• RCS messaging kya hai aur kaise bheje? Patient Connect → Campaigns → RCS ("RCS Messaging — Rich SMS"): clinic ke naam wala message jisme card aur button ho sakte…
• RCS se aaj ki saari appointment reminder ek saath kaise bheje? Patient Connect → Campaigns → RCS → upar "Send today's reminders" → confirm OK. Aaj (IST) ki 'Scheduled' status wali (abhi…
• Recall cancel kaise kare jab patient ab nahi aana chahta? Recalls page par row ka grey "Cancel" dabao — recall "cancelled" ho kar Due This Week / Overdue / All Pending se hat jaata hai…
• Recall delete kaise kare, Delete dabane par kuch kyun nahi hota? Recall delete sirf owner / admin login se hota hai: Patient Care → Follow-ups → Recalls → row ka laal "Delete" → "Delete this…
• Recall ka status due, contacted, scheduled, completed, cancelled ka matlab kya hai? "due" = naya recall, abhi kisi ne contact nahi kiya. "contacted" = "💬 WhatsApp" dabaya ya call log kiya (No answer / Call…
• Recall ki due date aage badhani ho to kaise badle? Recalls page par date edit ka option nahi hai. Patient chart kholo → sidebar "Recall" card → "Change" → type chuno → "1 mo" /…
• Recall reminder aur treatment plan reminder ka switch kahan hai? Setup → Settings → Auto Messages → Patient Messages (on/off) → "📢 Automated Patient Messages": "Recall reminders — patients…
• Recall reminder automation kaise on karte hain — kis patient ko jaata hai? Setup → Settings → Auto Messages → Patient Messages (on/off) me "Recall reminders — patients due for a check-up (weekly,…
• Recalls list me "Auto-generated" wala recall kahan se aaya? Ye weekly "Recall reminders" job ka banaya recall hai (Setup → Settings → Auto Messages → Patient Messages (on/off) → "Recall…
• Recalls list me "missed-booking" type ka recall kahan se aaya? Ye Patient Connect → Calls → Call Log se aata hai: kisi call par transcript daal kar "Run AI Analysis" kiya (ya call ke saath…
• Recalls page ka "💬 WhatsApp" button message kaise bhejta hai? Row ka "💬 WhatsApp" dabane par web par WhatsApp Web (mobile par WhatsApp app) khulta hai, patient ka number aur taiyar…
• Receipts & Refunds report me Receipts aaya hua paisa hai ya bill? Bill hai. Insights → Reports → "Money" → "Receipts & Refunds" me "Total Receipts" = range ke issued bills ka total (billed),…
• Receivables report me kul baaki kaise banta hai, "(archived / merged patient)" kya hai? Insights → Reports → "Receivables & Payables" → "Receivables": har patient ke issued bills ka bacha hua baaki jod kar…
• Received Log me "Came via" Live aur Phone history ka matlab kya hai? Patient Connect → WhatsApp → "📥 Received Log" ke "Came via" column me: "Live" = patient ka message usi waqt WhatsApp se…
• Received Log me patient ka naam nahi, sirf number kyu dikhta hai? Received Log ke "From" column me naam us WhatsApp chat ke naam se aata hai: pehla message aate waqt us number ka patient app…
• Reception ke PC par patient add kiya, mere PC par nahi dikha — reload karna padega? Nahi. Ab dusre PC ki list khud refresh ho jaati hai — server likhne ke baad ek chhota pulse bhejta hai, page sirf affected…
• Reception pe patient aane se chair tak ka flow app me kya hai (PT In, Engage, PT Out)? Appointment ka status hi flow hai: Scheduled → "PT In" (patient aa gaya) → "Engage" (chair par) → "PT Out" (kaam khatam). Web:…
• Reception tablet par self check-in kiosk kaise lagaye? Today → Mission Control → Check-In Queue (Floor) → "Kiosk & Queue TV" card → "Tablet at reception" ke saamne "Open Kiosk" (ya…
• Receptionist appointment cancel, reschedule ya no-show kar sakti hai? Haan. Calendar par reschedule (drag / mobile Reschedule), cancel, no-show, Confirm aur status (Check in / Start / Complete)…
• Receptionist Auto-Reply ya Chatbot Flows me badlav kyun nahi kar pa raha? Auto-Reply (Built-in commands aur keyword rules) aur Chatbot Flows sirf owner / admin badal sakte hain, kyunki ye asli…
• Receptionist ka roz ka kaam ORALZY me kaise kare? Subah: Today → Calendar me aaj ke appointments aur Today → Mission Control → Check-In Queue dekho. Naya patient: Patient Care…
• Receptionist ko Auto Messages wali settings kyun nahi dikhti? Setup → Settings → Auto Messages ke ye paanchon (Patient Messages (on/off), Smart Cancellation Recovery, AI Message Templates,…
• Receptionist ko Mission Control me paise ke number dikhte hain kya? Haan, kuch dikhte hain. Mission Control har login wale staff ke liye khulta hai — upar ki patti ka Collected / Gap, Money tab,…
• Receptionist login se kya kya kar sakti hai aur kya nahi? Receptionist: patient register, appointment book / reschedule, bill banana, payment lena, bill ko "Delete" se Recycle Bin…
• Receptionist treatment ka rate badal sakta hai kya? Haan. Treatment Types page aur uska add / edit kisi bhi staff login ke liye khula hai — owner / admin ki rok nahi hai. Sirf…
• Receptionist treatment Mark Done kyu nahi kar pa raha? Treatment Mark Done — aur ek saath Done, sitting record, done treatment ka ✎ edit — sirf doctor, admin ya owner login se hota…
• Receptionist treatment plan add ya edit kyu nahi kar pa raha? Treatment plan banana, plan ka rate / qty badalna aur Mark Done clinical record hai — ye sirf doctor, admin aur owner login…
• Receptionist visit note ya clinical note kyun nahi likh pa raha? Patient ka clinical record sirf doctor, admin aur owner likh sakte hain. Receptionist / assistant / staff login se "📋 Visit…
• Receptionist ya doctor ko clinic ki kamai aur revenue kyu nahi dikhta? Clinic ke business numbers sirf Owner aur Admin ko dikhte hain. Today → Mission Control → Clinic Overview me staff ko likha…
• Receptionist ya doctor ko menu me kuch kam kyu dikhta hai? Hubs aur tabs role se nahi chhupte — owner, doctor, receptionist sabko same 9 hubs dikhte hain. Fark yahan aata hai: Setup →…
• Receptionist ya doctor ko policy me "Edit" button kyu nahi dikhta? Manuals, Policies aur Organogram me "New …", "Edit" aur "Archive" sirf owner / admin login ko dikhte hain. Doctor,…
• Receptionist ya doctor ko Query Builder kyu nahi chalta? Query Builder sirf owner aur admin login ke liye hai, kyunki isse patients ka phone / address jaisa poora data ek saath nikal…
• Record Request register roz kyun bharna hai? "Medical Record Request Register" (IMS.5.e) roz 17:00 receptionist ke naam ek row banata hai: "aaj kisi ne record / document…
• Redo free hona tha par lab ne invoice me remake ka charge laga diya Clinic side par redo case ₹0 se banta hai — agar lab ke invoice me charge aa gaya to Khata/statement me pakdo aur chat par…
• Referral ka reward ₹500 aur threshold ₹1,000 kaise badle? "New Referral" se banate waqt "Reward ₹" aur "Qualifying Threshold ₹ (min first bill)" har referral ke liye khud bhar sakte ho…
• Referral kahan likhu — chart, Clinical Hub ya NABH register? Teen darwaze, ek record: Treatment → Clinical → Specialty → Clinical Suite → "Referrals" tab ("Create"); patient chart ka ⋯…
• Referral letter par doctor ka naam, DCI number ya signature khaali kyun hai? Letter ke "Referred by" me wahi doctor chhapta hai jo form ke "Referring doctor (signs letter)" me chuna ho (patient chunne…
• Referral par "Possibly this patient" aur Confirm link ka kya matlab hai? Referral banate waqt referee ka phone kisi aise patient se mila jo 24 ghante se pehle ka registered hai, to app use apne aap…
• Referrer ko WhatsApp par referral wala message kaise bheje? Patient Care → Referrals me row ka 📱 button (ya 🏆 Top Referrers me "📱 Send Link") dabao — WhatsApp us referrer ke number…
• Referring doctor ka honorarium kaise calculate hota hai? Doctor se jude patient ka har treatment "Mark Done" hone par honorarium judta hai: pehle doctor ka "Flat ₹ amount" (har…
• Referring doctor ko edit ya disable kaise kare? Patient Care → Referrals → "Referring Doctors" tab → doctor card par pencil (Edit) se naam, phone, specialty, clinic,…
• Register 1 Click dabane ke baad screen kyu nahi rukti, kaam kahan hota hai? NABH Registers ke upar "✨ 1 Click" (ya reminder popup ka "Fill all — 1 click") ab background me chalta hai — popup turant…
• Register entry me photo kaise lagau? Row → "Fill" → form ke neeche "Add photo" — camera ya file. 8 MB tak, JPEG / PNG / WEBP / HEIC / GIF, ek entry me 12 tak. Web…
• Register entry par sign kiske naam se lagta hai? Jo login karke "Done" / "Complete entry" / "1 Click" / "No Event Today" dabata hai, usi ka naam "Completed by" me lagta hai —…
• Register form me "Pregnant?" aur "Breastfeeding?" sawal kyun nahi dikh rahe? Web register form ke Step 2 me "Pregnant?" aur "Breastfeeding?" (Yes / No) sirf tab dikhte hain jab Step 1 me Gender = Female…
• Register ka "Inspect" button kya karta hai? Registers → register chuno → "Inspect" → us register ki saari entries (500 tak) ek viewer me: search box "Search values,…
• Register ka kaam kis staff ko jaata hai, My Tasks me kaise aata hai? Har register ka ek NABH duty role hai (doctor / nurse / assistant / receptionist / housekeeping / admin) — jaise Instrument…
• Register ka popup shaam ko baar-baar kyun aata hai? Ye "Reminders" hai: clinic band hone se 2 ghante pehle se har 30 min "Today's registers" popup — aaj ke jo roz wale register…
• Register ka recurring schedule kaise banaye, roke ya hataye? Registers → header "Schedules" → "Recurring Schedules" drawer. Owner/admin: "New schedule" → Register, Cadence (Every day /…
• Register karte waqt "Possible duplicate" popup kyun aaya? "Save Patient ✓" dabate hi app same phone, same DOB aur milte-julte naam wale purane patients dhoondhta hai. Mel mile to "⚠️…
• Register karte waqt kaun se khane zaroori (mandatory) hain? Web par "Save Patient ✓" tabhi chalta hai jab Name, 10-digit Phone aur Gender (Male / Female / Other) bhare hon; umar 18 se…
• Register karte waqt patient ki photo kaise le? Step 1 me photo gol ke bagal: "🎯 Guided photo" (chehre ka oval guide, khud seedha aur crop) ya "Open Camera" → preview aane…
• Register ke har khane ke neeche chhota text kya hai? Har register field ke neeche ek line hai — is khane ka matlab, kya likhna hai, example, aur kab khaali chhodna. Web, mobile…
• Register khud bhar gaya? Har value ke saath uska source hai. "suggested", "Repeated from the previous entry", placeholder, default = app ka pre-fill,…
• Register ki row raat 10:30 par kyun bani? Ab haan. Schedule ka time clinic ki ghadi (IST) par chalta hai — "17:00" matlab shaam 5 baje. Pehle server UTC par tha to har…
• Register list me bahut purani entries kyun nahi dikhti? Registers list ek baar me sabse nayi 200 entries dikhati hai (date ke hisaab se). Purani entry dhoondhni ho to register chun…
• Register list me hara, peela dot aur 3/10 jaisa number kya hai? Left "Register Type" list me har register ke aage dot: 🟢 hara = "Fully auto-filled", 🟡 peela = "Auto pre-filled · 1-tap…
• Register me "AUTO" badge ka kya matlab hai — entry apne aap kaise bani? Register entry par baingani "AUTO" badge = ye row app ne khud banayi — kisi treatment Mark Done, appointment, pharmacy sale,…
• Register me nayi entry khud kaise daale? Registers page → left list se register chuno ("All" par nahi hota) → "+ Entry" → form khulta hai; * wale zaroori khane bharo…
• Register me Pending, Overdue aur Skipped status ka matlab kya hai? Pending = row bani hai, abhi kisi ne complete/sign nahi ki. In Progress = shuru hua. Completed = sab bhara aur kisi ke naam se…
• Register me recorded value galat hai? Pending/Overdue row → "Fill" → locked ("recorded") khane ke neeche "Wrong? Change it — with a reason" → nayi value + reason →…
• Register me staff ka naam type karte hi suggest kaise hota hai? Har register ke "kisne kiya" wale khane me click karte hi clinic ke active staff + doctors ki list aati hai; type karo to…
• Register print kaise kare, Summary aur Detailed me kya farak hai? Registers → register chuno (aur Status filter) → "Print Register ▾" → "Summary — one line per entry" (poora period 1-2 page…
• Register print me "not recorded", N/A ya khaali dash kyun aata hai? Detailed print me: "— not recorded —" = zaroori khana khaali hai (kisi ne bhara nahi); "N/A" = wo khana is row par laagu hi…
• Register print me patient ka naam nahi, sirf appointment id kyun? 16 Sep 2026 se register ki print / export / viewer me patient ka naam · UHID aur doctor dikhta hai ("Patient: …", "Dr: …"),…
• Register print par staff ka sign kaise aaye? Staff ka signature image upload karo — Team → Members → Directory → Staff Directory → Edit → "Signature (register print par…
• Register reminder ka time badlo ya band karo? Registers → header "Reminders": "Reminder on" tick, EVENING REMINDER (CLINIC CLOSING TIME, OFF AT NIGHT FROM, HOW LONG BEFORE…
• Register row par Fill, Smart aur Done me kya farak hai? Teeno pending row par dikhte hain. "Fill" = form khulta hai, khaali khane bharo. "Smart" = photo, voice note, quick tags,…
• Registers ka compliance score aur "Audit-ready" kaise banta hai? Registers page ke upar gol score = Completed ÷ (Total − Skipped) × 100, start date ke baad ki saari entries par. 95% ya zyada…
• Registers me "app ne khud bana di" wala laal banner kya hai? Purana autopilot har treatment ke baad sterilization, surface disinfection aur waterline flush ki entry khud likh deta tha —…
• Registers me old rule wali rows ka banner aaya, Withdraw kya kare? Registers screen par owner / admin ko "N rows are left over from an old rule" banner dikhe to "Withdraw (do not sign)" dabao.…
• Registers me receptionist kya kar sakti hai aur owner kya? Koi bhi clinic login (receptionist, assistant, doctor): entry banana, "Fill", "Smart", "Done", "Mark Complete", "1 Click", "No…
• Registers page ka "Calendar" button kya dikhata hai? Registers → header "Calendar" → "Registers Calendar": din-wise jaal (default pichhle 30 din; upar 14 / 30 / 60 / 90 days chun…
• Registration ke Consent Points (DPDP) 4.1 se 4.10 kya hain? Step 3 ke "📜 Consent Points (DPDP Act 2023)" box me har point patient se poochkar "Yes" ya "No" dabao. 4.1–4.6 "Mandatory"…
• Registration ke waqt family member ko kaise jode (Family ID)? Web ke register form me family ka khana nahi hai — patient save karke chart → sidebar "More" → "Family" → "+ Create new family…
• Registration ke waqt scan kiya Aadhaar ya ID proof kahan milega? Register form me scan ki gayi Aadhaar / ID ki photo patient ke Docs me save hoti hai: Patient chart → Sections → "Docs" →…
• Registration me "Referred By" me doctor ya purana patient kaise chune? Step 1 ke "Referred By" box me naam ya phone ke kam se kam 2 akshar likho → list me "🩺 Referring Doctors" aur "👤 Patients"…
• Registration me "Referred By" me purana patient chuna to referral apne aap banta hai kya? Haan. Patient Care → Patients → Register New Patient me "Referred By" me 2 akshar likho → "👤 Patients" list se purana patient…
• Registration me allergy ya medical history ke chips nahi dikh rahe, kya kare? Register New Patient ke Step 2 ke chips clinic ki list se aate hain. Wahan "Add options in Settings" likha ho to list khaali…
• Registration me medical history, allergy aur current medicines kaise bhare? Step 2 "Medical History" me chaar box hain — Medical History, Dental History, Current Medicines, Allergies. List ke chip tap…
• Registration par "🎙 Recording consent" tick karne se kya hota hai? Step 3 ka "🎙 Recording consent for clinical conversations" tick karna = patient ne doctor–patient baatcheet record karne ki…
• Registration par "SMS DND" tick karne se kya hota hai? Phone ke neeche "SMS DND" tick karne par ("🚫 SMS DND Active") us patient ke number par clinic ke patient messages — SMS aur…
• Registration par Groups aur Tags kaise lagaye? Step 3 ke "Relationship" box me "Groups" aur "Tags" ke chip tap karke chuno (dobara tap = hatao). Chip clinic ki list se aate…
• Registration par patient ki insurance company kaise bhare? Web: Register New Patient ke Step 3 ("Next: Contact →") me "Insurance Company" (jaise Star Health) aur "Insurance Type" (sub…
• Reorder Suggestions me kaunsi dawai aati hai, ye list kaise banti hai? Reports → "Smart AI" → "🛒 Reorder Suggestions" me wo dawai aati hai jiska stock uske Reorder Level ke barabar ya kam hai, YA…
• Report export ka format kya hai — Excel, CSV, PDF ya print? Insights → Reports ki har report par teen button: "🖨 Print", "📄 PDF" (print window → Save as PDF) aur "📊 Excel" (asal me…
• Report me "No records found." ya ⚠️ error kyu aa raha hai? Insights → Reports → All Reports me report khaali ya laal ⚠️ line aaye to teen cheez dekho: (1) "⚠️ Forbidden: insufficient…
• Report me column filter lagaya par Excel me saari rows kyu aa gayi? "📊 Excel", "🖨 Print" aur "📄 PDF" hamesha poori report ka data nikalte hain — column header ka ▽ filter, "blank" / "filled"…
• Report me Doctor dropdown badalne par number kyu nahi badalta? Insights → Reports me kai reports par "Doctor:" dropdown ("All doctors") dikhta hai, par web par abhi koi bhi report is…
• Report me kaunse record me field khaali hai? Insights → Reports → All Reports me report kholo, column ke naam ke bagal wala "▽" dabao — "contains…" box aur uske neeche…
• Report table me column sort aur filter kaise kare? Insights → Reports me list wali report (web) me har column ke naam par click karo: pehli baar chhote se bada ▲, doosri baar ▼,…
• Reports ka "Drug Dispensing" hamesha khaali kyu aata hai? Insights → Reports → All Reports → "NABH / Compliance" → "Drug Dispensing" abhi kisi bhi date range me 0 records dikhata hai,…
• Reports ka "KPI Register" kya dikhata hai, KPI ka % kahan milega? Insights → Reports → All Reports → "NABH / Compliance" → "KPI Register" sirf haal ki KPI entries ki list hai: upar Total…
• Reports me "Risk Scores" ka high, medium, low kya hai? Insights → Reports → All Reports → "Patient Intelligence" → "Risk Scores": upar tiles "Total Scored", "High Risk" (70 ya…
• Reports me "SOP Compliance" ka percent kya hai? Insights → Reports → All Reports → "NABH / Compliance" → "SOP Compliance": NABH registers ki saari entries ginta hai: kitni…
• Reports me "Stock Levels" kya dikhata hai, low stock kaise dekhe? Insights → Reports → All Reports → "Inventory & Lab" → "Stock Levels": Clinic Inventory ke saare active items (naam, category,…
• Reports me Hand Hygiene compliance 0% kyu dikhta hai? Insights → Reports → All Reports → "NABH / Compliance" → "Hand Hygiene" abhi audits ki ginti to sahi deta hai, par…
• Reports me paise wali reports (Money hub) kahan hain? Insights → Reports → All Reports kholo, upar "Money" tab dabao. Usme 8 report: "P&L Statement", "Cash Flow", "Day Book",…
• Reports wali Risk Scores report me sab Low aur Score khaali kyun? Insights → Reports → Patient Intelligence → "Risk Scores" report abhi sahi score nahi padhti: "High Risk" aur "Medium" 0 aate…
• Reschedule karne ke baad patient ko reminder naye time ka jaata hai kya? Haan, agar clinic me "Appointment reminder — tomorrow’s appointments (daily 9:00 AM)" on hai: date ya time badalte hi purana…
• Retired register list se gayab ho gaya, uski purani entries kahan dekhe? Registers page ke left list ke neeche line "N retired — Fumigation Log, AERB Approval, BLS / CPR Cert, Crash Cart Check" par…
• Reviews page khulta nahi ya 'Upgrade required' aata hai to kya kare? Reviews 'Growth' add-on ka hissa hai — menu me na dikhe ya 'Upgrade required' aaye to Setup → Plan & Help → Store se Growth…
• RGHS capture window me "No patient found" ya "This number was already there" kyu? Capture window ("📋 Add RGHS number") me: "No patient found." = naam / UHID ke kam se kam 2 akshar likho, aur patient pehle…
• RGHS Chrome extension kaise install kare? Setup → Integrations → RGHS Number Capture → "🧩 Chrome extension" → "⬇️ Download extension (.zip)" → zip ko folder me extract…
• RGHS claim kamzor ya reject na ho, isme app kaise madad karta hai? App ye galtiyan pakadne me madad karta hai: galat / purana OPD number (har visit ka alag number + "⚠️ This number is N days…
• RGHS claim tracker clinic PC se kaise chalta hai, captcha kaun bharega? Tracking sirf ORALZY desktop app me, clinic ke apne PC par chalti hai — server RGHS ko kabhi touch nahi karta, koi portal…
• RGHS Claim Tracking on kiya par laal error aur koi status kyu nahi? Ye abhi ki sach haalat hai: desktop app ka portal reader bana nahi hai, isliye tracking on karte hi upar wala card 🔴 "RGHS…
• RGHS ke rate kaha set hote hain, Govt Schemes page me kyu nahi dikhte? RGHS rate Govt Schemes page par nahi, Setup → Settings → Clinical → Treatment Types me har treatment par rehta hai: treatment…
• RGHS me app abhi kya karta hai aur kya abhi nahi karta? Chal raha hai: OPD / Day-Care number capture (bookmark, Chrome extension, paste, Excel), har visit ka number history, Claim…
• RGHS number add ya Excel import karte waqt PIN kyu maangta hai? Number lagana patient ka record badalna hai, isliye capture window ka "Add" aur Excel import ka "Fill empty fields" wahi PIN /…
• RGHS Number Capture ya Tracking par "not enabled for this clinic" kyu likha hai? RGHS ke tools (Number Capture, Claim Tracking, OPD printout) clinic ke liye ORALZY support chalu karta hai. Band ho to Number…
• RGHS OPD / Day-Care number patient chart me kahan milta hai? Patient chart me sidebar par naam ke paas ✏️ ("Edit patient details") dabao → "Govt / TPA scheme patient?" tick karke scheme…
• RGHS package list PDF se saare RGHS rate ek saath kaise bhare? Setup → Settings → Clinical → Treatment Types → '📄 Import from PDF (RGHS)' → 'Choose PDF' (RGHS 'PACKAGE LIST') → 'RGHS rate…
• RGHS patient ka poora kaam shuru se claim tak app me kaise kare? Roz ka RGHS raasta: (1) patient par scheme RGHS lagao, (2) portal se OPD / Day-Care number laao — "RGHS → ORALZY" bookmark,…
• RGHS patient ki claim photos chart me kaise le? Patient chart → ⋯ More → "Claim Photos" → "＋ New claim checklist" → "Choose procedure" me procedure chuno (Tooth optional) →…
• RGHS tracking dusre PC par kaise shift kare, ek se zyada PC chalega? Ek clinic me sirf EK PC track karta hai. Naye PC par ORALZY desktop app me Setup → Integrations → RGHS Claim Tracking →…
• RGHS tracking page par connected / chal raha hai ka matlab? Health line PC ke daave par nahi, aakhri heartbeat ki UMAR par banti hai. 🟢 Chal raha hai; 🟡 set nahi / login nahi hua /…
• Rider galat case le gaya ya mera crown kisi aur clinic me de aaya — ab kya? Turant lab ko case code ke saath in-app call / chat karo. Lab ki trip screen par har stop (kis clinic ka, DONE / SKIP) dikhta…
• Rider ko trip ka link kaise bheje aur rider phone par kya karta hai? Trip par click → "RIDER LINK — send it to the rider's phone, this is their tool" → copy, "WhatsApp" (rider phone bhara ho to)…
• Roz subah lab ka WhatsApp kyu aata hai? Roz subah 8:45 (IST) par wo lab case jo lab ko bheje ja chuke hain (Sent / In Progress), jinki expected date nikal gayi aur jo…
• Roz wale lunch blockout me sirf ek din ka block kaise hataye? Repeat wale blockout ki sirf ek date hatane ka option nahi hai — kisi bhi row ka 🗑 Delete poora series hata deta hai. Sirf…
• Running Treatments aur sittings me kaun kya kar sakta hai? List (Patient Care → Follow-ups → Running Treatments) clinic ka har login wala staff dekh sakta hai — receptionist bhi, taaki…
• Running Treatments list se course kaise band karke hataye? Running Treatments page par band karne ka button nahi hai. Patient ke naam par click karke chart kholo → us treatment ki done…
• Running Treatments me "Completed" aur "Stopped" tab me kya dikhta hai? Patient Care → Follow-ups → Running Treatments me upar teen tab hain: "Running" (chalu course), "Completed" (doctor ne…
• Running Treatments me "Next sitting not booked" aur "More sittings than planned" ka matlab kya hai? Running tab ke upar teen tile: "Running" = abhi chalu course; "Next sitting not booked" = jin course ki aaj ya aage ki koi…
• RVG se naya X-ray liya par ORALZY me apne aap nahi aaya — bridge kaise check karu? X-ray PC par ORALZY app (ya tray icon) chal rahi hai dekho → ORALZY menu → "X-ray Bridge Settings…" → Status "ON — <clinic>"…
• Rx dispense me mouthwash ke 14 bottle kyun kat gaye? Ab nahi katte — Mouthwash/Gel/Ointment/Cream/Drops/Spray/Syrup/Suspension/Powder jaise form 1 pack bikte hain;…
• Rx editor me Print aur Generate PDF button band kyun hain? Rx editor me "Print" aur "Generate PDF" tab tak band (grey) rehte hain jab tak Rx save na ho ("Save the prescription first").…
• Rx ke Veeransh safety check me severe, warning aur info ka matlab kya hai? Dawai jodte hi "🛡️ Veeransh safety check" panel apne aap jaanchta hai aur "N severe · N warning · N info" dikhata hai. ⛔…
• Rx ki ek dawai abhi nahi hai to baaki dispense karke wo baad me kaise de? Pending Rx → "Dispense" ke baad cart me jo dawai abhi nahi deni (stock nahi / catalogue me nahi) uspar "Skip" karo ya cart…
• Rx likhte waqt dawai ka naam kaise search kare, list me dawai kyun nahi aati? Web Rx editor ("Write prescription") me "+ Add medicine" → "Medicine name" box ke neeche clinic ki Medicine Library ke chips…
• Rx likhte waqt LASA (look-alike sound-alike) dawai ki warning aati hai kya? Nahi — Rx editor (web aur mobile) LASA dawai par koi alag warning nahi deta. LASA ka nishaan pharmacy ki dawai par lagta hai:…
• Rx me "Advice presets" khaali hai ya "No advice presets yet" kyun aata hai? Rx ke "Advice for the patient" box ke neeche ke chips Instructions Library se aate hain, Clinical & Rx Presets se nahi…
• Rx me dawai ke saath stock badge (✓ ⚠ ✗ ?) ka matlab kya hai? Badge clinic ki pharmacy ka stock dikhata hai — number = itne units abhi stock me. ✓ = is course ke liye kaafi, ⚠ = stock hai…
• Rx me dosage, duration aur medicine instruction ke chips kaise add kare? Setup → Settings → Clinical → Clinical & Rx Presets → "Prescription form — medicine quick-fill" section: "Dosage patterns",…
• Rx me dose, frequency, duration aur instructions jaldi kaise bhare? Har medicine card me chips dabao: "Dosage" (subah-dopahar-raat: 1-0-0, 0-0-1, 1-0-1, 1-1-1, 0-1-0, 1-1-0, SOS), "Frequency"…
• Rx me follow-up date daalne se appointment ya reminder apne aap jaata hai kya? Nahi. Rx ka "Follow-up on" date aur "Note" sirf parche ("Follow-up / अगली विज़िट"), case sheet aur discharge summary par…
• Rx save karne se pehle parcha kaisa dikhega, Preview kahan hai? Rx editor ke neeche "Preview" section ("What prints on the parcha") kholo — Patient, Date, C/C, Findings, Investigation,…
• Rx WhatsApp kiya par patient ko dawaiyon ki list nahi mili, kyun? "💬 WA" dawaiyon ki list ek seedhe text message me bhejta hai. ORALZY ke shared WhatsApp number par ye text tabhi jaata hai…
• Saare bhare hue forms (Filled forms) kahan dekhe? Setup → Settings → Clinical → Custom Forms → "Filled forms". Table me Form, Patient, Filled on, Signed by, Via aur Actions…
• Saare duplicate patient ek saath (bulk) merge ho sakte hain? Nahi — bulk ya "Merge all" button nahi hai. Find Duplicates me har cluster ka WINNER chun kar "Merge N → 1" → "Confirm Merge"…
• Saare overdue register ek saath kaise dekhe? Registers page par upar laal patti "N registers overdue — still pending" ke "Open all →" par click karo — "All Registers" ke…
• Saare SOP alag alag Word file (ZIP) me kaise download kare? SOP Editor → poori library ke liye upar "All SOPs (N files)"; sirf ek section ke liye pehle left me section (jaise AAC) chuno…
• Saare treatment outcomes ki list aur filter kaha hai? Treatment → Clinical → Quality → Treatment Outcomes → "📋 All Outcomes" tab. Upar filter button: All / Success / Partial /…
• Saari branches ka revenue aur patient ek saath compare kaise kare? Insights → Reports → Branches → Multi-Branch Dashboard: "Last 7d / 30d / 90d" chuno → "Branch Comparison" table — har branch…
• Saari pending SOP ek saath kaise sign karu? NABH → NABH → NABH Hub → SOP Sign-Off → upar "My sign-offs" card me aapki pending list hai ('N pending · M done'). Ek-ek:…
• Sab messaging emergency me band kaise karu? Clinic ke haath me: (1) Setup → Settings → Auto Messages → Patient Messages (on/off) me chalu automatic messages band karo…
• Sales & Returns report kya dikhata hai, Returns 0 kyu aata hai? Insights → Reports → "Money" → "Sales & Returns": Total Sales = range ke issued bills ka jod, Total Discount aur Total Gst…
• SBI ke alawa dusre bank ka statement Bank milaan me chalega? Excel (.xls / .xlsx) ya CSV statement kisi bhi bank ka chal sakta hai agar uski heading me Date, Credit (ya Deposit) aur…
• Scan kiya document "Other" naam se kyu save hota hai, naam kaise de? Patient chart → Docs → Documents → "+ Upload Document" → "Document name": "🤖 Auto name (read from scan)" page ki heading padh…
• Scanner Import list me "Auto:" wali scan rows kahan se aayi? Treatment → Imaging → Scanner Import → "Imported Scans" me jin rows ke Notes me "Auto: …" (jaise "Auto: scanner bridge") hai,…
• Scanner Import me galat file ya galat patient wala scan kaise hataye? Sirf owner / admin: Treatment → Imaging → Scanner Import → "Imported Scans" me row ke "Delete" → "Delete this scan file?" par…
• Scanner Import me intraoral scan (STL) kaise upload kare? Treatment → Imaging → Scanner Import → "Upload New Scan": Patient ("Select…" se naam + UHID), Vendor (itero / 3shape / medit /…
• Scanner Import page kya hai aur kahan milta hai? Treatment → Imaging → Scanner Import ("🦷 Intraoral Scanner Import"). Yahan iTero, 3Shape TRIOS, Medit jaise intraoral scanner…
• Scanner Import se daala scan patient ke X-ray/Scan me kyu nahi dikhta? Scanner Import aur patient chart ka X-ray/Scan alag jagah hain. Scanner Import ki file sirf "Imported Scans" list aur lab…
• Scanner Import se scan file download kaise kare? Treatment → Imaging → Scanner Import → "Imported Scans" me row ka "Download". Mobile app me Treatment → Imaging → Scanner…
• Scanner Import wala scan lab ko kaise bheje? Scanner Import par scan upload karte waqt patient chuna hona chahiye. Phir Treatment → Lab → "+ New Order" me wahi patient…
• Schedule analytics me chair utilisation aur no-show rate kaise dekhe? Today → Calendar → toolbar ka bar-chart button ("Schedule analytics"). Screen par jo period hai uska chair utilisation (kitne…
• Schedule H dawai ka label kaise print kare aur Label pending kyun dikhta hai? Schedule H / H1 / X dawai ki har entry par label zaroori hai, isliye row par "Label pending" aata hai. Row ka "Label" dabao →…
• Scheme number ka 'Remove' kaam nahi kar raha, error aa raha? Teen wajah hoti hain: (1) "Forbidden: DELETE restricted to owner/admin/super_admin" — Remove sirf owner / admin kar sakte…
• Scheme number ki visit date galat daal di, ab kaise theek kare? "Correct (typo)" sirf number badalta hai, visit date nahi. Agar us number par abhi koi visit (prescription) record nahi hui to…
• Scheme number Save nahi ho raha ya 'no digit' error aa raha? "Save" tab tak grey rehta hai jab tak OPD No. ya Day-Care No. me se kam se kam ek na bharo. "What was sent has no digit — it…
• Scheme numbers History me chart, registration, capture, import ka matlab? "History (N)" kholo to har line me number, kab se kab tak (" → till now" = abhi chalu), kisne daala aur kahan se aaya likha…
• Scheme OPD number kaun daal sakta hai aur kaun hata sakta hai? Number daalna aur "Correct (typo)" — koi bhi clinic login (receptionist, assistant, doctor, admin, owner) kar sakta hai.…
• Scheme patient ka treatment Done karte waqt 'Bill to which account?' me kya chune? RGHS / CGHS jaisi scheme wale patient par "✓ Mark done" dabate hi popup "Bill to which account?" aata hai (amount ke saath):…
• Scorecard me standard ka status aur action item kaise update kare? NABH → NABH → NABH Hub → NABH Scorecard → "Gap Analysis" me "Update" ya "All Standards" me pencil ✎ dabao → "Compliance…
• Search ke Recents kya hain aur kaise clear kare? Khaali search (Ctrl+K) kholne par "Recents" me is device par aakhri 5 kholi cheezein dikhti hain — patient, screen ya action.…
• Search me "Nothing found" aaya to kya kare? "Nothing found for …" aaye to: dusra shabd try karo — Hindi ya English (jaise "bakaya" ki jagah "dues"), ya purane menu ka…
• Security Policy page me kaun kaun si settings hain? Setup → Admin → Users & Policy → Security Policy ("🔒 Security & compliance"): Compliance mode (DPDP / HIPAA / Both), Idle…
• Sent Log aur Received Log kaun dekh sakta hai? Clinic ka har login (owner, admin, doctor, receptionist, baaki staff) Patient Connect → WhatsApp me "📋 Sent Log" aur "📥…
• Sent Log ke upar Total aur Reached phone tile kya ginte hain? Sent Log ke upar ke dabbe chuni hui date range aur filter ke hisaab se ginte hain: "Total" = saare messages + calls; "Reached…
• Sent Log ko Excel me download ya print kar sakte hain? Sent Log me download, Excel ya print ka button nahi hai — ye screen par dekhne aur dhoondhne ke liye hai. WhatsApp messages ki…
• Sent Log me ek hi message WhatsApp aur SMS dono me kyu dikhta hai? Jab WhatsApp wali koshish "Blocked" ya "Failed" ho jaati hai, app wahi message SMS se bhej deta hai (clinic ke fallback me SMS…
• Sent Log me kisi patient ka message kaise dhoondhe? Patient Connect → WhatsApp → "📋 Sent Log" → search box "Name / phone / message…" me patient ka naam, mobile number (kam se…
• Sent Log me Login OTP ka code kyu nahi dikhta? Jaan-boojh kar. Sent Log me OTP wali row par sirf "🔐 Login OTP — code is not saved, for security" aata hai; row kholne par…
• Sent Log me message Blocked kyu hua, Reason ka matlab kya hai? Blocked = app ne message bheja hi nahi. Sent Log me row par click karke laal "Reason:" padho: "opted out" = patient ne STOP…
• Sent Log me message Failed dikh raha hai to kya kare? Failed = WhatsApp (Meta) ya SMS company ne message lene se mana kiya, ya baad me pahunch nahi paya. Patient Connect → WhatsApp…
• Sent Log me message ki row hi nahi dikh rahi, iska matlab kya? Pehle range aur filter dekho: Sent Log default pichhle 30 din dikhata hai — "90 days" chip ya From / To date badlo, "All…
• Sent Log me phone calls bhi kyu dikhte hain, call ka Failed matlab? Sent Log patient se har tarah ki baat ek jagah dikhata hai, isliye Call Log ki calls bhi "📞 Call" channel se isme aati hain.…
• Sent Log me Sent, Delivered, Read, Failed aur Blocked ka matlab kya hai? Patient Connect → WhatsApp → "📋 Sent Log" ke Status column me: "Sent" = Meta / SMS company ne message le liya, pahunchne ki…
• Sent Log me SMS row par "this is the text we wrote" warning kyu aati hai? SMS (DLT) ka asli text mobile operator apne approved template se banata hai, app ke likhe text se nahi. Jab app ke paas us…
• Sent Log me WhatsApp template ka poora message kyu nahi, sirf values dikhti hain? WhatsApp template wale message me Sent Log upar template ka naam dikhata hai aur neeche aksar sirf wo values jo template me…
• Sent Log se kaise pata kare message ORALZY ke number se gaya ya apne number se? Sent Log ki row ka aakhri column "Number" dekho: WhatsApp me "ORALZY (shared)" = ORALZY ke common number se gaya, "Own number"…
• Sentinel ya critical incident report karne par kya kya apne aap banta hai? Incident Reports me Severity "Sentinel" ya "Critical" chun kar submit karne par app khud teen follow-up register task bana…
• Session timeout kahan set hota hai — app idle rehne par apne aap logout kab hota hai? Setup → Admin → Users & Policy → Security Policy me "Auto-logout on inactivity" ON karo aur "Idle timeout (minutes)" set karo…
• Settings me jo Tools, Staff aur Integrations wale items the wo kahan gaye? Change Password / Two-Factor / Language → Header → My Account. User Management → Setup → Admin → Users & Policy. Audit Log →…
• Settings se User Management, Password, WhatsApp connect jaise options kahan gaye? Setup → Settings me ab sirf clinic ki settings hain. Baaki apni jagah gaye: jodne wali cheezein (Connect WhatsApp (Meta),…
• Settings, Admin aur Integrations ab menu me kahan hain? Sidebar ke sabse neeche gear wala "Setup" hub dabao. Usme 4 tab: Settings (andar Clinic · Billing · Clinical · Auto Messages),…
• Setup → Integrations page par kya kya milta hai? Setup → Integrations ek page hai jiske left rail me groups hain: Payments (Payment Links & Bank, Live TPA Pre-Auth), Messaging…
• Shaam 7 baje "ER box me medicine ki entry karo" mail kyu? Jab tak Emergency drug list ki EK bhi dawa par batch / expiry / ginti darj nahi, roz 19:00 IST clinic ke owner email par ye…
• Shaam ko "aaj kya reh gaya" wali Daily Pending Report kaise chalu kare? Setup → Settings → Auto Messages → Daily Pending Report (owner / admin): "✅ Enabled" on, "Send at (IST)" 12:00–23:00 (default…
• Shade dispute — lab bolta hai wahi banaya jo likha tha, proof kaise dikhau? Case ke andar sab time-stamped proof hai: order par likha shade, chat ke photos/messages, aur lab ke apne WhatsApp replies ka…
• Shared folder se galti se file delete ya overwrite ho gayi, wapas kaise laaye? ORALZY menu → "Shared Folders…" → us folder ki row → "Old copies" — purani / delete hui files ka folder khulta hai (har file…
• Shared folder sirf kuch PC par jaaye, sab par nahi, kaise kare? Naya shared folder default me clinic ke SAB PC par jaata hai (baad me jude naye PC par bhi). Seemit karna ho: ORALZY menu →…
• Shared folder ya clinic ka PC hatana ho to kaise kare, kaun kar sakta hai? ORALZY menu → "Shared Folders…": folder row → "Remove" → confirm = sync band ("Sync stopped. Files are still where they…
• Shared Folders ki files ORALZY ke server par jaati hain kya? Nahi. Shared Folders (ORALZY Windows app → ORALZY menu → "Shared Folders…") me files seedha clinic ke ek PC se doosre PC jaati…
• Shikayat ya bura review dene wale patient ko staff ke liye mark kaise kare? Patient chart → left sidebar → 🔒 Internal Notes → + → note likho → "🔔 Show as a popup every time this patient is opened"…
• Sidebar chhota ho jata hai aur hub ke naam nahi dikhte, kya kare? Web sidebar khud chhota (sirf icon) ho jaata hai jab mouse bahar jaata hai. Mouse sidebar par le jao — wo khul jaata hai aur…
• Sidebar gayab hai aur sirf Pharmacy screen dikh rahi, wapas kaise aaye? Aap Pharmacy mode me ho — header ke Branch dropdown me "💊 Pharmacy" chuna gaya hai. Is mode me sidebar, tab line, Search…
• Sidebar me hub ke aage laal ya peela number kya batata hai? Ye pending kaam ka badge hai. Billing = Pending Payments me 90+ din purana bakaya, hazaar me (jaise ₹45k, laal). Treatment =…
• Signup ke baad app me pehle se kya bana milta hai? Signup verify hote hi free trial shuru hota hai (kitne din ka, ye ORALZY tay karta hai — aam taur par 30 din; asli tareekh…
• Sirf ek din (ek visit) ki case sheet kaise print kare? Sections → "Visits" → us din ke card par 🖨 ("Print this visit") → "Print Case Sheet" khulta hai jisme Date Range "Specify…
• Sirf ek doctor ki chhutti ya lunch ka blockout kaise lagaye? Abhi Blockouts screen par doctor (ya chair / branch) chunne ka option nahi hai — Today → Calendar → Blockouts se bana har…
• Slot heatmap kahan hai, kis din kis ghante sabse zyada patient aate hain? Insights → Reports → All Reports → "Operations" → "Slot Utilization Heat": hafte ke 7 din × 24 ghante ka grid, har khaane me…
• Smart Alert delete kaise kare, receptionist se "Delete failed" kyun? Alert hatana (delete) sirf owner / admin kar sakte hain: Header → Alerts → alert ke 🗑 icon → "Delete this alert?" OK. Baaki…
• Smart Alert ko Ack (mark read) kaise kare, sab ek saath kaise? Header → Alerts → alert ke daaye "Ack" dabao — wo Active list se hat jaata hai aur "✓ Ack by <naam> at <time>" ke saath "All"…
• Smart Alerts me "All clear" hai par stock kam hai, alert kyun nahi aaya? Alert sirf niyam se bante hain: stock alert tabhi jab item par Reorder level (0 se zyada) set ho aur stock usse kam / barabar…
• Smart Alerts me "Run Scan Now" kya karta hai, alert kab bante hain? Alert roz subah 07:00 IST apne aap bante hain. Abhi turant check karna ho to Header → Alerts → "Run Scan Now" (mobile: chips…
• Smart Cancellation Recovery kaise chalu kare taki cancel slot waitlist ko jaye? Setup → Settings → Auto Messages → Smart Cancellation Recovery → upar ka switch on karo ("✅ Enabled") → "Discount % (clinic…
• Smart Cancellation v2 Open-Slot Filler ki settings kya hain aur save kyun nahi hoti? Setup → Settings → Auto Messages → Smart Cancellation Recovery ke neeche "📅 Smart Cancellation v2 — Open-Slot Filler" box:…
• Smart case sheet ka kaun sa section kahan se bharta hai? "1. PATIENT INFORMATION" = registration / Edit patient details; "2. MEDICAL HISTORY & ALLERGIES" = Edit patient details +…
• Smart Scan document ka crop galat kaat raha hai — kona/border kat jaata hai? Auto-detect ke baad chaaron corner handles ungli/mouse se drag karke khud set karo; bilkul galat ho to Reset se full frame le…
• Smart Scan loading par hi atka hai ya error de raha hai — scan engine nahi khul raha? Scanner ka ~9 MB on-device engine pehli baar load hota hai — slow net par time lagta hai. Error aaye to bhi manual corners se…
• Smart Schedule doctor ka timing kahan se leta hai aur kaise badle? Smart Schedule har doctor ke "Consulting hours" (din-wise start–end) se slot banata hai. Badalne ke liye: Team → Members →…
• Smart Schedule ke suggestion se appointment kaise book kare? Today → Calendar → Smart Schedule → "⚡ Suggest Slot": "Patient" chuno, Treatment Type / Preferred Doctor / Start From /…
• Smart Schedule kin cheezon ko nahi dekhta? Smart Schedule sirf doctor ke consulting hours aur us doctor ki pehle se lagi appointments (Cancelled chhod kar) dekhta hai.…
• Smart Schedule me doosri branch ke doctor ke slot kyu aa rahe hain? Web ka Smart Schedule page branch ke hisaab se filter nahi karta — clinic ke sabhi active doctors ke slot dikhata hai. Apni…
• Smart Schedule me Preferred Time chuna phir bhi doosre time ke slot kyu aa rahe? "Preferred Time" (Morning / Afternoon / Evening) filter nahi hai, sirf us time ke slot ko +20 Score deta hai. Agar us band me…
• Smart Schedule me slot ka Score kaise banta hai? Har khaali slot 50 se shuru hota hai: chuna hua Preferred Time (Morning / Afternoon / Evening) mile to +20, chuna hua doctor…
• Smart Schedule ne lunch ya blockout wala time kyu suggest kiya? Smart Schedule ke suggestions (aur booking popup ka "Suggest better slots (AI-ranked)") abhi blockouts nahi dekhte — sirf…
• Smart Schedule slot ki duration kahan se leta hai? "⚡ Suggest Slot" me "Duration override (min)" bhara ho to wahi; khaali ho to chune hue "Treatment Type" ke saath likha minute…
• Smile design ka preview link patient ko kaise bheje? Design kholo → "🔗 Share link" — naya 14 din ka link banta hai, clipboard me copy hota hai ("Share link copied to clipboard.")…
• Smile Design kaun use kar sakta hai, receptionist bhi? Clinic par Smile Design chalu ho to har login wala clinic staff (doctor, assistant, receptionist, owner) design bana, save,…
• Smile design ke liye pehle se li hui photo (Imaging se) kaise chune? Patient chart → ⋯ More → "Smile" → "🖼 From Imaging" — patient ki jo photo Imaging me pehle se hai usi se design shuru karo,…
• Smile design ko lab me kaise bheje ("🧪 Send Lab")? Design kholo → "🧪 Send Lab" → "🧪 Send to lab" box: Vendor chuno (pehla vendor pehle se chuna hota hai), "Items / case…
• Smile design se treatment plan kaise banaye ("📋 → Plan")? Design kholo → "📋 → Plan" → confirm "Create a Treatment Plan from this design? You can edit it afterwards." → "Treatment plan…
• Smile designer ka "Help improve the AI" switch kya bhejta hai? Patient chart → ⋯ More → "Smile" → design → "🦷 Real teeth" ke neeche "Teach the tooth AI" → "🧠 Help improve the AI" —…
• Smile photo dhundli ya chamak wali ho to saaf (Remaster) kaise kare? Patient chart → ⋯ More → "Smile" → design → "🦷 Real teeth" → "✨ Remaster — clearer photo": "✨ Auto fix" ek tap me roshni /…
• Smile photo me daag, wire ya daant hatana / khiskana (Magic edit) kaise kare? Patient chart → ⋯ More → "Smile" → design kholo → "🦷 Real teeth" → "🪄 Magic edit": "👆 Tap to select" ya "🖌 Paint to…
• SMS DND aur WhatsApp Contacts ke Inactive me kya fark hai? Asar dono ka ek jaisa — us number par WhatsApp, SMS aur RCS sab band (OTP aur staff ke apne message chhod kar). Fark jagah ka:…
• SMS/WhatsApp kis naam se jaata hai? Setup → Settings → Billing → Bill Settings (GST, UPI, bank) → "Billing & invoices" ke andar "🪪 Message sender — ORALZY ka ya…
• SOP approve ya review kaise kare, approval workflow hai kya? Abhi app me SOP ka alag "submit for approval → approve" step nahi hai. Owner / admin SOP Editor me "Edit" → "Save Revision"…
• SOP delete ya archive kaise kare, aur wapas aa sakta hai? SOP Editor me SOP kholo → "Archive" → confirm → toast "Archived". SOP list, SOP Library, ZIP download aur sign-off ginti se…
• SOP Editor (Procedure Manual) kaha hai aur SOP kaise dhundhe? NABH → NABH → NABH Hub → SOP Editor kholo (NABH Hub ke andar "🔧 Advanced" → "👥 Team & Governance" → "📚 Procedure Manual"…
• SOP Editor me purane section (HIC, CQI, MDM) kya hain, SOP dusra section me kaise daale? SOP Editor ki left list me NABH ke 10 section (AAC … IMS) ke neeche jo HIC, CQI, MDM, MIE, DENTAL jaise code "Old" label ke…
• SOP English me samajh nahi aata, "Explain in simple words" kaise use kare? SOP Editor me SOP kholo → "💡 Explain in simple words" → drawer khulta hai jisme SOP ka chhota saar aasan Hindi me hota hai:…
• SOP galat edit ho gaya to purana version wapas kaise laye? SOP Editor me SOP kholo → "History" → "Revision History" me har "Version N" ki date, kisne kiya aur change note dikhta hai →…
• SOP ka poora chapter ek book ki tarah kaise print kare? NABH Hub → Advanced → "👥 Team & Governance" → "📚 Procedure Manual" → chapter chuno → "<CH> book print (N)" (jaise "AAC book…
• SOP ko NABH objective element (clause) se kaise jode? SOP Editor me SOP kholo → title ke neeche "Answers objective elements" → "Link elements" (pehle se jude ho to "Change") →…
• SOP Library me SOP kaise padhe aur dikhaye? NABH → NABH → SOP Library → left me "📁 All SOPs" ya section (AAC · Access Assessment Continuity jaisa) chuno ya "Search by…
• SOP me badlav kaise kare aur "Save Revision" kya karta hai? SOP Editor me SOP kholo → "Edit" → title aur text badlo (toolbar: Bold, Italic, Underline, H1, H2, P, list, undo / redo) →…
• SOP padh kar "Sign Off" kaise kare? SOP Editor me SOP kholo → poora padho → "✓ Sign Off" → "Confirm that you have read …" box me "I have read it" → "✓ Sign-off…
• SOP par Version, Effective date aur Valid till kaise set kare? SOP Editor → upar "Version & dates" → "Document control" panel me Version (jaise 1.0), Review cycle (12 / 24 / 36 months),…
• SOP review due task kyu aaya, Personnel naam khud kaise bhare? NABH module on hai to roz 08:20 par: SOP library ki review date 30 din ke andar (ya nikal gayi) ho to Quality Manager (warna…
• SOP role-wise kaise karu — receptionist ko endo SOP kyu? Procedure Manual me SOP kholo — neeche audience picker hai: "Sab staff" ya duty role chips (Doctor, Nurse, Assistant / DA,…
• SOP rule band kiya phir bhi register entry ban rahi hai, kyu? Abhi Workflow Rules (SOP Rules) ke niyamon wale register app ka naya register system khud bharta hai, aur ye ON / OFF switch…
• SOP Rules card me conditional, fires, Match condition ka matlab kya hai? Workflow Rules me har card: #number, rule ka naam (jaise "X-ray → OPG register"), "→ opg" = kaunsa register bharta hai,…
• SOP Sign-Off ki ginti me kaun staff aur kaunse SOP gine jaate hain? Ginti = active staff (jinki roz ki attendance tracked hai) × active SOPs aur manuals/policies. Visiting / on-call staff aur…
• SOP Sign-Off me kis staff ka sign baaki hai kaise dekhe aur print kare? NABH → NABH → NABH Hub → SOP Sign-Off kholo ("NABH Sign-Off Compliance"): upar Documents, Active Staff, Fully Signed, <50%…
• Specialist Fees report me commission kaise banta hai, mahine ka kyu nahi aata? "Staff & Doctors" → "Specialist Fees" me har active doctor ke SAARE done treatments (shuru se aaj tak) ka Total Revenue,…
• Spore test (Biological Indicator) register kaise bhare? NABH Registers → "Biological Indicator (Spore) Test Register": har Monday 09:30 nurse ko row aati hai. BI vial + control vial…
• Staff & Doctors wali reports kaun dekh sakta hai aur kya dikhati hain? Insights → Reports → All Reports → "Staff & Doctors" ki saari reports sirf owner / admin ke liye hain: "Doctor Productivity",…
• Staff add, edit ya archive kaun kar sakta hai? Staff Directory me "Add Staff", "Edit", "Offboard", Archive, "Face", onboarding buttons, documents upload aur "👨‍⚕️ Doctors"…
• Staff attendance Performance tab me Att% aur leaderboard ka matlab? Team → Attendance → Today → "Performance" tab: mahina chuno → "📈 6-Month Attendance Trend" graph, top-3 cards (🥇🥈🥉) aur…
• Staff attendance report date-wise kaise nikale, Excel ya PDF me? Team → Attendance → Today → "Reports" tab: "From" aur "To" date, "All Departments" / department, "All Staff" / ek staff chuno…
• Staff Chat me naya channel ya group kaise banaye? Header → Staff Chat → upar "Staff Chat" ke bagal ka + dabao → "Channel name" likho (space apne aap "-" ban jaata hai, sab…
• Staff Chat me naye message kyun nahi dikh rahe? Do wajah: (1) Ek channel me sirf pehle 100 message hi screen par aate hain — channel 100 se bhar gaya to naye message nahi…
• Staff Chat me photo ya file bhej sakte hain, message delete hota hai? Abhi nahi. Staff Chat me sirf text message jaata hai — photo, PDF ya file lagane ka button web aur mobile dono me nahi hai.…
• Staff Chat me team ko message kaise bheje? Web: Header → 💬 Staff Chat → baayein list se channel chuno (pehli baar "general" khud ban jaata hai) → neeche "Type a…
• Staff clinic ke bahar se punch na kare, iske liye geo-fence kaise lagaye? Team → Members → HR Setup → HR Masters → "Geo-Fences" (owner / admin): "Add Geo-Fence" → Fence name, map par clinic ka center…
• Staff Directory me Doctors tab kahan hai, mujhe kyu nahi dikhta? Team → Members → Directory → Staff Directory me upar do tab hain: "👥 Staff" aur "👨‍⚕️ Doctors". Doctors tab me doctor ka…
• Staff Directory me salary, address ya documents kyu nahi dikh rahe? Staff ki salary, pay type, hourly rate, address, DOB, blood group, emergency contact, notes, documents aur signature sirf…
• Staff Directory se staff ka face kaise register kare? Team → Members → Directory → Staff Directory → staff card par "Face" → "😊 Face Register — every angle" khulta hai → camera…
• Staff form me "NABH duty role" kya hai? Team → Members → Directory → Staff Directory → Edit → "NABH duty role" batata hai ki NABH register ka kaun sa kaam is staff ke…
• Staff form me Role aur login ka Role me kya fark hai? Staff form ka "Role" (Doctor, Dental Surgeon, Dental Hygienist, Receptionist, Front-Desk Manager, Dental Assistant, Lab…
• Staff Hub kya hai aur isme kya milta hai? Team → Members → Directory → Staff Hub ek "Staff Management" landing page hai jisme cards hain: Attendance, Check-In Kiosk,…
• Staff job chhod de ya resign kare to Offboarding kaise kare? Team → Members → Directory me us staff ki row par "Offboard" dabao. Exit type (Resigned / Terminated), Last working day aur…
• Staff ka din Leave, Week Off ya Holiday kaise mark kare? Team → Attendance → Today → date chuno → staff ki row me ✏️ → "Status": Present / Absent / Half Day / Leave / Holiday / Week…
• Staff ka galat punch (galti se Check Out) owner kaise theek kare? Team → Attendance → Today → staff ki row me ✏️ (pencil) → "Edit Attendance" me "Punches": har punch ka type badlo (🟢 In / 🔴…
• Staff ka naya Action PIN kaise banaye (Re-issue PIN)? Setup → Admin → Users & Policy → Action Guard → "Staff status" table me staff ki row → "Re-issue PIN" → confirm. Naya PIN…
• Staff ka password bhool gaya to owner ya admin kya kare? User Management me kisi aur ka password reset karne ka button nahi hai. Staff khud login page par "Forgot" tab me apna…
• Staff ka Welcome Letter dobara kaise khole ya print kare? Team → Members → Directory → Staff Directory → staff card par "Welcome Letter" button (ya "Profile" → "View / Print") →…
• Staff ke documents (Aadhaar, degree) kaise upload kare? Team → Members → Directory → Staff Directory → staff card par "Profile" → "📁 Documents" ke neeche "Label (e.g. Aadhaar, BDS…
• Staff ki details, salary ya status kaise edit kare? Team → Members → Directory → Staff Directory → staff card par "Edit" → "Edit Staff" form me badlo (phone, designation, branch,…
• Staff ki profile print kaise kare? Team → Members → Directory → Staff Directory → staff card par "Print" → "Staff Profile" print window khulti hai: Employee…
• Staff ki punch wali selfie aur location kaise dekhe? Team → Attendance → Today → staff ki row me "View": har punch ki chhoti selfie, action (IN / OUT / LUNCH-OUT …), tareeqa…
• Staff ki Regularization request approve ya reject kaise kare? Team → Attendance → Today → "Regularizations" tab: "pending" list me Staff, Date, Proposed, Punches, Reason, Proof. ✓ dabao to…
• Staff ko Diwali bonus ya attendance incentive kaise de jo salary me jud jaye? Team → Payroll → Incentives → Staff Incentives (owner / admin): "📋 This Month" me mahina chuno → "+ Manual Bonus": staff,…
• Staff ko Staff Directory se kaise hataye (Archive)? Team → Members → Directory → Staff Directory → staff card par laal 🗃 (Archive) icon → "Archive "<naam>"?" par OK. Record…
• Staff Login Credentials popup band ho gaya, password ya PIN dobara kaise dekhe? "Staff Login Credentials" popup sirf ek baar aata hai — band karne ke baad password aur Action PIN dobara nahi dikhte. Naya…
• Staff Login ke liye Clinic Code kahan milega? Team → Members → Directory → Staff Directory me upar "👤 Staff Login — Attendance & Leave" card par clinic ka Clinic Code bada…
• Staff Login ke Tasks tab me kaam kaise poora kare ya naya kaam kaise le? Staff Login → "📋 Tasks" → "📋 My Tasks" me aapko diye kaam (priority, patient naam, due date, subtasks). Subtask tick karo,…
• Staff Login me "Safai ho gayi ✓" green button kya hai? Jab row me bas "done + mera naam" bacha ho to Staff Login (ESS) ke Register tab me form ki jagah ek green button aata hai —…
• Staff login me Settings ke kai option kyun nahi dikhte? Kai settings sirf owner / admin ke liye hain — doctor, receptionist, assistant ke login me ye rows Setup → Settings ki list se…
• Staff Login me SOP padh kar sign kaise kare? Staff Login → "📖 SOP" tab (sirf jab aapke liye SOP ho; number = pending) → "📖 My SOPs" me SOP par tap → short brief padho,…
• Staff lunch break punch kaise lagaye? Staff Login (web / mobile) par Check In ke baad "🍽️ Lunch" button (Check Out ke bagal me) dabao, lautne par "↩️ Back from…
• Staff ne phone se salary advance maanga, use approve ya reject kaha kare? Staff apne mobile app se "My Advances" → "Apply Advance" → "Submit Application" karta hai. Owner / admin: Team → Payroll →…
• Staff ne punch Undo kiya to owner ko kaise pata chalega? Staff apne Staff Login screen par apna AAKHRI punch 15 minute ke andar Undo kar sakta hai. Undo hote hi owner / admin ke phone…
• Staff policy ya manual padh kar "I have read it" sign-off kaise kare? Mobile: Team → Members → Documents → Policies / Manuals / Organogram → document kholo → neeche "✓ Sign off — I have read this"…
• Staff task edit ya delete kaise kare, kaun kar sakta hai? Team → Tasks & Training → Tasks → task row par "Edit" (form khulta hai → badlo → "Update Task") ya "✕" ("Delete this task?" →…
• Staff Tasks me "Claim" button kya karta hai? "Claim" se task aapke naam ho jaata hai aur status In Progress ban jaata hai. Ye un task ke liye hai jo kisi role ko diye gaye…
• Staff Tasks me apne aap (AUTO) task kaun banata hai? App kai ghatnaon par khud task bana deta hai, jo Team → Tasks & Training → Tasks me aate hain (zyada tar baingani "AUTO" tag…
• Staff Tasks me filter, search aur purane completed task kaise dekhe? Team → Tasks & Training → Tasks → upar filter patti: status (All status / Open / In Progress / Completed — default Open),…
• Staff Tasks me naya task kaise banaye? Team → Tasks & Training → Tasks → "Daily Tasks" → "New Task" → Title * (zaroori), Description, Priority (Low / Normal / High /…
• Staff Tasks me Open, In Progress, Overdue aur AUTO ka matlab kya hai? Open = naya, kisi ne shuru nahi kiya. In Progress = kisi ne "Claim" kar liya. Completed = "✓ Complete" ho gaya. Laal "OVERDUE"…
• Staff Tasks me task complete kaise kare, galti se ho gaya to? Team → Tasks & Training → Tasks → task ki row par "✓ Complete" dabao — "✓ Completed" aata hai aur task Completed ho jaata hai…
• Staff Training Session register kya hai? "Training Sessions" = calendar: har 2 mahine (15 tareekh, 11:00, admin) ek session ki row khud banti hai, due se 15 / 5 / 1…
• Staff ya Insurance plan ke patients ki consultation fee kaise band kare? Owner / admin: Setup → Settings → Billing → Rate Plans → us plan ke card par "🧾 Consultation fee ON" ka tick hatao — label…
• Standard register schedules khud kaise ban gaye? Nahi. Signup, NABH on hone, aur roz ke tick par app khud 27 standard schedules (+ drug lists, training courses) bana deta hai.…
• Steriliser Daily Run Log aur Autoclave Cycle Log me kya fark hai? Autoclave Cycle Log = har CYCLE ki ek row (cycle number, temperature, hold time, result, operator). Steriliser Daily Run Log =…
• Steriliser ka naam har register me roz kyun likhna padta hai? Ab nahi. "Steriliser" ek baar kisi bhi steriliser register me likho — Autoclave Cycle Log, Steriliser Daily Run Log, Spore…
• Sterilization Log save karne par "Forbidden: insufficient role" kyun aata hai? NABH → NABH → NABH Hub → Compliance Logs ke "Sterilization Log" aur "Bio-Medical Waste" me nayi entry ya edit sirf owner,…
• Stock FIFO se nikalta hai ya FEFO se? FEFO — first-EXPIRED, first-out. Batch expiry date ke hisaab se nikalta hai, khareedne ki date se nahi.
• Stock kab aaya kab gaya, Stock Movement report kahan hai? Insights → Reports → All Reports → "Inventory & Lab" → "Stock Movement". From / To chuno. Us range me clinic stock ki har…
• Store me add-on par Buy ki jagah Contact ORALZY ya Coming soon kyun likha hai? Store → 🧩 Add-ons card par Buy button na ho to neeche wajah likhi hoti hai: "Price on request — ask ORALZY for your offer."…
• Subah clinic kholte hi ORALZY me sabse pehle kya kare? Login karte hi Today → Calendar khulta hai — aaj ke appointments dekho. Phir Today → Huddle me team ke saath din ka plan (aaj…
• Subah ki huddle meeting app se kaise chalaye? Today → Huddle kholo → "Refresh" dabao → Speak button se briefing sunao ya khud padho → "Yesterday's snapshot", "Today's…
• Suggest a Feature me idea ka status (Planned, Building, Shipped) ka matlab? Setup → Plan & Help → Help → Suggest a Feature → "Your submissions": New = abhi aaya, Under review = ORALZY dekh raha, Planned…
• Sunday ya kisi din clinic band hai, Opening Hours me Closed kaise lagaye? Setup → Settings → Clinic → Opening Hours (owner/admin) → us din ki line me "Closed" tick karo (mobile: Closed switch) → "💾…
• Supplier ka baaki udhaar kaise chukaye aur kitna baaki hai kaha dekhe? Inventory → "Purchase History" kholo — upar "🧾 Supplier Dues (Udhaar)" box me Total aur har supplier ka baaki (kitne bills)…
• Supplier ka phone, GSTIN ya drug license number kaise badle? Supply Chain → "Suppliers" → us supplier ki row me neela ✏️ (edit) button → "Edit Supplier" me Name, Contact, Phone, Email,…
• Supplier ka udhaar (payables) aur insurance claims report kahan dekhe? Insights → Reports → All Reports → "Receivables & Payables" → "Payables": Total Due, Total Spend, Suppliers, Invoices, "By…
• Supplier ko dawai wapas di to credit note udhaar me kaise adjust hota hai? "↩ Return" → "Book Return" karte hi SR-00001 jaisa credit note banta hai (Qty × us batch ki kharid cost). Ye rakam us supplier…
• Supplier list me pehle se Apollo, Dentsply jaise naam kaha se aaye? Naye clinic ke setup par ORALZY 15 common dental / pharmacy supplier ke naam (jaise Apollo Pharmacy Distribution, MedPlus…
• Supplier se udhaar (credit) par dawai li to entry kaise kare? Inventory → "New Purchase" → "Payment" me "Credit (Udhaar)" chuno → kuch abhi diya ho to "Advance paid now" me likho (khaali =…
• Suppliers list me On-time %, Avg Lead, Issues aur Total Spend kya hai? Supply Chain → "Suppliers" list me: On-time % = poore receive hue PO me se kitne Expected date tak aaye; Avg Lead = PO ki date…
• Surgical checklist me "Adverse event" tick kiya to aage kya hota hai? NABH → NABH → Patient Safety → checklist me "Adverse event occurred during procedure" tick karke "Adverse event details"…
• Surgical safety checklist saare tick ke baad bhi draft kyu dikh rahi hai? Nayi checklist pehli baar "Save Checklist" karne par status hamesha "draft" rehta hai, chahe saare tick ho. "Surgical Safety"…
• Tag ya group wale patients ki list kaise nikale? Patient List me Tag / Group ka filter nahi hai. Tag ke hisaab se patient chunne ho (WhatsApp bhejne ke liye) to Patient…
• Tariff / Scope poster me service naam Hindi me kaise aaye? Setup → Settings → Clinical → Treatment Types me har treatment par Hindi naam ka field hai aur "अ Hindi naam auto-bharo"…
• Task complete ya done kaise mark kare? Today → Tasks me task ki row ke right side wala hara ✔ ("Mark complete") dabao — task turant Done group me chala jaata hai. Ya…
• Task delete ya cancel kaise kare, kaun kar sakta hai? Today → Tasks me task kholo → detail panel ka laal 🗑 (dustbin) dabao → "Delete this task?" par OK. Delete sirf owner / admin…
• Task ke andar checklist ya subtasks kaise jode aur tick kare? Today → Tasks → "New task" (ya "Edit") → "Subtasks" me "Add a checklist item…" likho → Enter ya "+" dabao, jitne chahiye utne…
• Task ke saath patient kaise jode aur task se patient chart kaise khole? Today → Tasks → "New task" → "Link patient (optional)" me "Search name, phone, UHID…" likho aur list se patient chuno →…
• Task kisi staff ko assign kaise kare taaki uske login me dikhe? Today → Tasks → "New task" (ya purane task me "Edit") → "Assign to" me "👥 Pick staff" dabakar Staff Directory se banda chuno…
• Tasks board ke Open, Overdue aur Done this week number ka matlab kya hai? Open = sab khule (Open + In progress) tasks. Urgent + High = un khule tasks me se Urgent aur High wale. Overdue = khule tasks…
• Tasks board me koi task kaise dhoondhe, filter kaise lagaye? Today → Tasks me upar filter bar hai: "Any priority" (Urgent / High / Normal / Low), "Any source" (Manual, Callback, Review,…
• Tasks board me staff ko kaam kaise assign kare? Today → Tasks → "New task": Title, Description, Priority (Low / Normal / High / Urgent), Due date, "Link patient (optional)",…
• Tasks board par apne aap task kaun banata hai? ⚡ badge wale task app khud banata hai: "Review" — patient ne 3★ ya kam review diya ("Recover unhappy patient — …", Urgent);…
• Tasks board par task kaun bana, complete ya delete kar sakta hai? Today → Tasks par app me login karne wala har staff (receptionist, doctor, assistant, owner) task bana, edit, assign, complete…
• Tasks me "Onboarding: Set up clinic profile" jaise tasks kya hain? Ye naye clinic ke liye signup par apne aap bane 6 shuruaati kaam hain: "Onboarding: Set up clinic profile", "Add your…
• Teach Questions me Veeransh ko kaise sikhaye? Setup → Plan & Help → AI Training → "Teach Questions": jo sawal Veeransh samajh nahi paya (naam / number hata kar) "asked N…
• Team me Leaves ya Advances menu nahi dikh raha, kyu? Leaves aur Advances 'Staff HR & Payroll' add-on ka hissa hain. Ye add-on na ho to menu me na dikhe ya 'Upgrade required' aaye:…
• Team me Tasks & Training → Tasks (Checklists) page me kya hai? Team → Tasks & Training → Tasks kholo — upar do tab milte hain: "Daily Tasks" (Staff Tasks: staff ko kaam do, track karo,…
• Tele-Consult me Enabled aur Require prepayment switch asal me kya karte hain? Setup → Settings → Auto Messages → Tele-Consult: "Require prepayment before joining" tick karne par invite message ki fees…
• Template approve hone me kitna time lagta hai? App ke hisaab se Meta aam taur par kuch minute me, kabhi 24 ghante tak me faisla karta hai ("Sent to Meta — the status will…
• Template ka Name kaisa rakhe, baad me naam badal sakte hain? "Name (lowercase letters, _ )" me sirf chhote English letters, number aur _ chalte hain, jaise diwali_offer_2026. Space…
• Template ke "Stop promotions" button se patient opt-out hota hai kya? Nahi. App sirf tab opt-out karta hai jab patient ka poora jawab akela shabd ho — STOP, unsubscribe, cancel, opt out, quit,…
• Template ki Category Marketing rakhe ya Utility? Editor ke "Category" me do option hain: "Marketing (offer, reminder, wish)" aur "Utility (appointment, bill, report)". Offer,…
• Template me {{1}} variable kaise daale aur udaharan kya bhare? Editor me Message likhte hue jahan naam ya date jaisi badalne wali cheez aaye wahan cursor rakh kar "+ Variable {{1}}" dabao —…
• Template me Heading aur Footer kaise lagaye, kitne akshar tak? Editor me "Heading (optional, 60 characters)" me upar ki bold line (jaise Diwali Special 🎉) aur "Footer (optional, 60…
• Template me Quick reply, Website ya Call button kaise jode? Editor ke "Buttons (optional, max 10)" hisse me "+ Quick reply", "+ Website" ya "+ Call" dabao. Har button ka text 25 akshar…
• Template Rejected ho gaya, wajah kahan dikhegi aur dobara kaise bheje? Patient Connect → WhatsApp → WhatsApp Templates → laal "Rejected" card ke neeche "Reason: …" me Meta ki wajah dikhti hai. "✏️…
• Templates me pehle se bane Draft template kahan se aaye, inhe kaise bheje? Nayi clinic banne (signup) par app kuch Draft template khud daal deta hai — appointment_reminder, treatment_done,…
• Text box ke paas wala 🎙 mic button kaise band ya chalu kare? Setup → Integrations → Voice Dictation Languages → "🎙 Voice input buttons next to text fields" ka tick. Tick = har text box…
• TLD badge reading aur radiation safety record kahan rakhe? App me TLD dose reading ka alag register nahi hai. X-ray ka AERB licence Team → Tasks & Training → Training → Certificates me…
• Today → Huddle screen kya hai, isme kya kya dikhta hai? Today → Huddle subah ki team meeting ki ek screen hai. Upar "TODAY'S GOAL" card, phir KPIs (Today's Appts, High-Risk, Month…
• Today → Tasks board kya hai, isme kya dikhta hai? Today → Tasks poori clinic ka task board hai. Upar 4 tiles: Open, Urgent + High, Overdue, Done this week. Neeche tasks 4 group…
• Toilet Cleaning Register kaise bhare? Roz 09:00 "Toilet Cleaning Register" ki row aati hai — Toilet / washroom (Patient & staff toilets), Time slot (Morning) aur…
• Tooth chart ka print kaise nikale? Patient chart → ⋯ (More actions) → "🖨 Print Case Sheet" → "Print template" me "🤖 Smart (auto-adapts to patient)" rehne do →…
• Tooth chart par kaun mark kar sakta hai, receptionist bhi? Haan — Pro dental chart par clinic ka koi bhi normal login (doctor, receptionist, assistant, owner, admin) mark laga / hata…
• TPA Analytics me claims 'unassigned' kyu dikhte hain? '📊 TPA Analytics' claims ko us TPA se jodta hai jo claim ke '🤖 AI Generate' drawer me 'TPA:' me chuna gaya — Insurance…
• TPA ka intimation number app me kahan aata hai? Intimation # '🤖 Live Pre-Auth Queue' ke 'Intimation #' column me tabhi aata hai jab number system me apne aap aaye (TPA ka…
• TPA ko dene wala "Callback URL" kaise banaye ya badle? Setup → Integrations → Live TPA Pre-Auth → neeche "Callback URL for TPAs" → "Generate callback URL" (pehle se bana ho to…
• TPA ko pre-auth email me kya jaata hai, X-ray attach hota hai? '📤 Submit to TPA' TPA ke pre-auth email pate par mail bhejta hai: subject 'PRE-AUTH — <patient> — Policy <no.>', andar…
• TPA pre-auth ki daily limit, callback phone aur auto-retry kahan badle? Setup → Integrations → Live TPA Pre-Auth → "Limits & Fallbacks": "Daily submission limit" (default 20, saare TPA milakar roz…
• Trace next X-ray kya hai, naye X-ray software ka folder kaise dhundhe? Setup → Integrations → Imaging Bridge (ORALINK) → "🖥 This clinic's X-ray PCs" me PC ke card par "🎯 Trace next X-ray (10…
• Training pass hone par NABH Staff Training Register me entry khud aati hai kya? Haan. Staff quiz pass kare, "🪪 Outside cert" se card chadhao, ya mobile Training Register me entry karo — teeno me NABH →…
• Transfer Patient galat branch me ho gaya to wapas kaise kare? Undo button nahi hai — dobara Insights → Reports → Branches → Franchise P&L → "Transfer Patient" kholo, wahi patient dhoondho,…
• Treatment add karte waqt "✓ Done today" aur "🗓 Plan for later" me kya farak hai? "Add treatment" drawer ke neeche do button hain. "✓ Done today" (default, "aaj kar diya"): Save dabate hi row save hoti hai…
• Treatment Complete karne ke baad galti mili to kya kare? Complete (billed) case sheet wapas draft nahi hoti aur uske khaane lock ho jaate hain — is page par undo nahi hai. Har cheez…
• Treatment complete karte hi "🦷 Send to lab?" popup kya hai? Lab ka order banne par chart poochta hai "🦷 Send to lab?" — "📦 Yes, send" par case wahin se lab ko chala jaata hai (lab ko…
• Treatment Complete kaun kar sakta hai, receptionist kyun nahi kar paati? Case sheet banana aur "Complete Treatment" sirf doctor, owner aur admin login se hota hai. Receptionist ya assistant page khol…
• Treatment Complete ke baad patient ko WhatsApp par kya jaata hai? "Send WhatsApp summary to patient" tick ho (pehle se tick hota hai) aur patient ka phone ho to "Complete Treatment" ke baad ek…
• Treatment Complete ke baad Schedule-H dawai ka label kaise print kare? Schedule H / H1 / X dawai dispense hui ho to "Complete Treatment" ke turant baad uske label PDF naye tab me apne aap khulte…
• Treatment Complete ki Draft list me itne saare case sheet kahan se aaye? Patient chart me jab bhi kisi din ka Visit note (complaint, diagnosis, vitals…) save hota hai, us patient ki us din ki ek…
• Treatment Complete me "New Case Sheet" kaise banaye? Treatment → Clinical → Rx & Vitals → Treatment Complete → "New Case Sheet" → "Patient *" chuno, "Treating dentist" (default…
• Treatment Complete me bhara hua aadha form save hota hai kya? Nahi. Case sheet kholkar jo procedures, Rx, dawai, agla appointment bharte ho wo "Complete Treatment" dabane par hi save hote…
• Treatment Complete me galat draft case sheet cancel ya delete kaise kare? Treatment Complete page par cancel / delete button nahi hai. Patient chart → Sections → "Visits" → us din ka card → "●…
• Treatment Complete me Voice Dictation kaise use kare? Draft case sheet kholo → "Voice Dictation (optional)" box me "Start" dabao aur bolo — likha hua box me aata jaata hai →…
• Treatment Complete page kya hai aur ye Mark Done se kaise alag hai? Treatment → Clinical → Rx & Vitals → Treatment Complete ("One-Click Treatment Complete") ek case sheet par kaam karta hai: ek…
• Treatment Complete se agla appointment kyun nahi bana? "Next appointment (optional)" me Date aur Time dono bharne zaroori hain — sirf date bhari to appointment nahi banta. "Purpose"…
• Treatment Done hone par patient ko kya kya milta hai (print, WhatsApp)? Haath me: abhi bane consent forms (aakhri page Patient Feedback Form), bill, Case Sheet aur Discharge Summary ke print. Chair…
• Treatment done karne par case sheet ya discharge summary ka auto print kaise band kare? Setup → Settings → Billing → Printing Setup → "Auto-print when a treatment is marked done" → "Auto-print Case Sheet" aur…
• Treatment Done karne par outcome ya protocol checklist apne aap banta hai? Nahi. Treatment complete karne se na outcome banta hai, na protocol checklist khulti hai. Outcome Treatment → Clinical →…
• Treatment done karne par recall apne aap banta hai kya? Nahi — Mark Done se recall nahi banta. Recall in tareekon se banta hai: (1) Patient Care → Follow-ups → Recalls → "+ Create…
• Treatment Done karte hi discharge summary apne aap print kyun hoti hai? Setup → Settings → Billing → Printing Setup ke "Auto-print when a treatment is marked done" card me "Auto-print Discharge…
• Treatment Done kiya par 'Send to lab?' popup kyu nahi aaya? Abhi akele treatment ke "✓ Mark done" ke baad ye popup nahi aata — lab order (agar Treatment Type par lab work tick hai)…
• Treatment done kiya, lab case ban gaya par 'Pending Dispatch' me pada reh gaya Lab-work treatment Done hote hi case Pending Dispatch me ban jaata hai. Ek saath kai Done (bulk), 🔄 Sitting / "Treatment…
• Treatment edit me laal "⚠ not in library ✕" chip kya hai? Ye wo dawai ya instruction hai jo is treatment se judi thi par ab Medicine Library / Instructions Library me nahi hai (naam…
• Treatment ka outcome (success, complication) kaise record kare? Treatment → Clinical → Quality → Treatment Outcomes → "+ Record Outcome": "Treatment ID (from Treatments page)" bharo, phir…
• Treatment ka rate (General Price) kaise badle? Setup → Settings → Clinical → Treatment Types → treatment ki row par "Edit" → upar "Editing: <naam>" wala form khulta hai →…
• Treatment ka rate per sextant, per arch ya full mouth kaise set kare? Setup → Settings → Clinical → Treatment Types → "Edit" → "Where / billed per:" dropdown: "Tooth (one row per tooth)", "Sextant…
• Treatment ke saath 'Sitting 1/3 done · next 15 Oct' badge ka matlab kya hai? Ye multi-sitting badge hai: "⚪ 3 sittings planned" = abhi shuru nahi; "🟠 Sitting 1/3 done" = chalu (" · next 15 Oct" = agli…
• Treatment ko Done (complete) kaise mark kare? Patient Care → Patients → Patient List se patient kholo → Visits me "📋 Active Plans" (ya us din ki "● Treatment Plan" table)…
• Treatment list me ek hi treatment do-teen naam se ban gaya, inhe ek kaise kare? Setup → Settings → Clinical → Duplicate Treatment Types ("🧹 Duplicate Treatment Types", owner / admin): "Exact duplicates" me…
• Treatment list Specialty group (Endodontics, Prosthodontics) me kaise bant-ti hai? Har treatment ka "Specialty" hota hai. Add / Edit me "Specialty" dropdown me "Auto (name se)" chhodo to app naam dekh kar…
• Treatment plan / done se pehle clinical note likhna zaroori kaise kare (TT chain)? Setup → Settings → Clinical → Treatment Order (Clinical Note first) → "Enforce TT chain (strict mode)" switch (owner / admin).…
• Treatment plan patient ko WhatsApp par kaise bheje aur use kya milta hai? Patient chart → ⋯ → "Send via WhatsApp" → "Treatment Plan" sirf sabse naya planned treatment bhejta hai — Treatment, Tooth #,…
• Treatment profitability report kahan hai, kaunsa treatment kitna kama raha? Billing → Expenses & GST → Expenses → "🦷 Profitability" (sirf owner / admin): From / To (default pichhle 90 din) → "Run".…
• Treatment type delete kaise kare aur kaun kar sakta hai? Setup → Settings → Clinical → Treatment Types → row par laal "Delete" → "Delete treatment type" box me haan. Sirf owner /…
• Treatment type ka naam badalne se purane records aur commission par kya asar? "Edit" → "Name" badlo → "Save". Purane done treatments, plan aur bill purane naam se hi rehte hain. Is naam se jude doctor…
• Treatment Types (rate card) kahan hai aur isme kya set hota hai? Setup → Settings → Clinical → Treatment Types. Upar "💉 Treatment Types" ke saath "Total: N" dikhta hai. Yahan har treatment…
• Treatment types ke Hindi naam ek saath kaise bhare? Setup → Settings → Clinical → Treatment Types → "अ Auto-fill Hindi names" (Hinglish me "अ Hindi naam auto-bharo"). Sirf khaali…
• Treatment Types me "Tooth selection required" kab band kare? Consultation, X-ray, Scaling jaise kaam jisme koi ek daant nahi hota: Setup → Settings → Clinical → Treatment Types → "Edit" →…
• Treatment Types me Default Units, GST % aur Material cost ka matlab kya hai? "Default Units" = ye treatment aam taur par kitni quantity me lagta hai — patient chart me procedure chunte hi quantity yahi…
• Treatment Types me lab work, TAT, default lab aur lab cost kaise set kare? Setup → Settings → Clinical → Treatment Types → "Edit" → "🧪 Lab work required (auto-create pending lab case on TT done)" tick…
• Treatment Types me referring doctor ka default honorarium kaise set kare? Setup → Settings → Clinical → Treatment Types → treatment add / edit karo → "🩺 Referring-doctor honorarium (default for this…
• Treatment-wise revenue (Treatment Mix) report kaise dekhe? Insights → Reports → All Reports → "Clinical" → "Treatment Mix": From / To → "🔄 Refresh". Har treatment ka naam, kitni baar…
• Trip me stop urgent karna, hatana, map se sort karna ya trip cancel kaise kare? Trip kholo → pending stop par ↑ ("Urgent — first") = sabse aage (⚡), 🗑 = stop hatao. "Auto-sort (by map)" = pinned stops…
• Try-in ke liye kaam dentist ko bheja, ORALAB me kaise record kare? Lab Pro, apne dentist ke case par: case kholo → "THIS CASE" → "Send for try-in" (ya Bench → "📷 Scan" par "Send for try-in").…
• Two-Factor (TOTP) band kaise kare? Web par karo: Header → My Account → Two-Factor → "Password" aur authenticator app ka abhi wala "6-digit code" daalo → "Disable…
• UHID ka format ya prefix badalne par purane patients ka UHID badlega kya? Nahi. UHID Settings ka badlav sirf aage register hone wale naye patients par lagta hai — pehle bane har patient ka UHID waisa…
• UHID number beech me skip kyu ho gaya? UHID ka counter sirf aage badhta hai, kabhi peeche nahi aata — isliye beech ka number "gayab" dikhne ki aam wajah: (1) us…
• UHID number ka matlab kaise padhe (UHID Decoder)? Structured UHID = PREFIX + clinic ka overall patient number (5 ank) + saal YY + us din ka number (3 ank) + mahina MM + din DD.…
• UHID Settings kaun badal sakta hai? UHID Settings sirf owner aur admin login ko dikhti hai aur wahi save kar sakte hain — receptionist, doctor ya assistant ke…
• UHID Settings me count galat daal diya to kya hoga? Agla naya patient hamesha "count + 1" number leta hai. Count zyada daal diya to beech ke number bas skip ho jaate hain.…
• Unassigned X-ray inbox se kachra ek saath kaise hataun? Patient chart → Imaging → "📥 N unassigned" kholo. Har row par checkbox + "Select all"; "🧹 Kachra chunein (N)" ek click me wo…
• Unassigned X-ray par naam, % aur suggested patient ka matlab kya hai? Kisi bhi patient ka chart → Sections → "X-ray/Scan" → peela "📥 N unassigned" → "Unassigned X-rays & 3D scans". Har card par:…
• Upar header me kaun kaun se button hain aur kya karte hain? Header (web) baayin se: "Back", page ka naam, aaj ki queue ke numbers (click → Calendar), bhasha dropdown, "🔍 Search... ⌘K",…
• Upper, lower aur bite ka STL ek saath (bite me) kaise dekhe? Patient chart → X-ray/Scan → koi 3D scan kholo → "🦷 View together (N)" — upper, lower aur bite ek hi scene me apni jagah par…
• Usage & switches me Total replies, Success aur Top keywords ka matlab kya hai? Auto-Reply → "Built-in commands" → "📊 Usage & switches" pichhle 30 din ke Built-in commands dikhata hai: Total replies,…
• VDDS-media me "Send silently" kab ON kare? Auto-Push method VDDS-media ho to Imaging Bridge me hara box "VDDS-media — section …" aata hai. "Send silently — don't open…
• Veeransh AI free-form fallback switch kya karta hai, ON karu ya nahi? Built-in commands → "🤖 Patient Self-Service Keywords" ke neeche "Veeransh AI free-form fallback (uses AI credits)" switch hai…
• Veeransh chat me X-ray ya photo bhej kar sawal kaise puche? Web Veeransh chat kholo → image button ("X-ray / Photo upload") ya "📷 Upload X-ray" chip → photo chuno → chaho to sawal likho…
• Veeransh Data Analyst clinic ke data me kya-kya pakadta hai aur use kaise sikhaye? Insights → Clinic Health → AI & Alerts → Analyst Insights ("Veeransh Data Analyst"): "💡 Live Insights" me clinic ke data par…
• Veeransh se "aaj kya adhura hai" poochh sakte hain kya? Haan (beta). Veeransh (Cmd+K) se poochho "aaj kya adhura hai" / "kya kya baaki hai" — wo Daily Pending Report ke 35 check padh…
• Verbal / Telephonic Order register roz kaise bhare jab koi verbal order nahi hua? Roz 17:00 baje nurse ke naam "Daily verbal / telephonic order check" row banti hai. Kisi doctor ne zubani / phone par dawa…
• Verbal order register me Counter-signed khaali kyun hai jabki Rx me tick kiya? Register row Rx ke pehli baar save hone par banti hai. Rx baad me edit karke "Doctor countersigned (within 24h — required)"…
• Video consult (tele-consult) ki fees aur invite message kaha set kare? Setup → Settings → Auto Messages → Tele-Consult (owner / admin): "Fee per consult (₹)", "Min duration to bill (sec)", "Require…
• Vision Mission poster kaise print karu, text kahan se badlu? Posters → "Vision · Mission · Values" (ROM.1.b · ROM.2.a): A4 default, A3 ya 1×2 ft bhi. Text ready bilingual template hai —…
• Visit notes ke chips (chief complaint, findings, diagnosis) ki list kaha badle? Setup → Settings → Clinical → Clinical & Rx Presets → "Visit Notes block — chip suggestions": Chief Complaint, HOPI, Extraoral…
• Visiting doctor ko SOP sign-off task kyu nahi aa raha? Jis staff par Staff Directory me "Include in daily attendance + payroll" tick nahi hai (visiting / on-call), wo sign-off ki…
• Voice Dictation ka Extract Plan patient ke treatment plan me apne aap judta hai? Nahi. "🧠 Extract Plan" se nikle treatments, dawaiyan aur next appointment sirf screen par dikhte hain; "💾 Save to case…
• Voice dictation kaunsi language me kaam karta hai — Hindi, English, Hinglish? Voice dictation (text box ke paas 🎙 mic) Auto-detect ke alawa Hindi, English, Hinglish, Tamil, Bengali, Marathi, Gujarati,…
• Voice Minutes / voice pack kahan gaya? Alag voice pack ab nahi hai. Voice typing / dictation ab AI credits se chalti hai — ek hi AI pack sab AI ke liye, voice samet.…
• VoIP me Exotel kaise jode ("Connect Exotel")? Patient Connect → Calls → VoIP → "Connect Exotel": Account SID, API key, API token, "Exotel virtual number (patients see…
• VoIP me voicemail kaha sune? Patient Connect → Calls → VoIP → neeche "📩 Voicemails (N)" table: When, From, Patient, Duration aur Recording player. Koi na…
• Wait List me patient ka status badalna ya entry delete kaise kare? Today → Calendar → Online Bookings → Wait List: row ke Actions me dropdown se status chuno — waiting / notified / booked /…
• Wait List me purane patient ka naam dropdown me kyun nahi mil raha? Web ke Today → Calendar → Online Bookings → Wait List ke '— Select patient —' dropdown me sirf sabse naye 500 registered…
• Wait List wale patient ko appointment kaise de? Wait List tab me seedha appointment banane ka button nahi hai. Slot khulne par patient se baat karo, fir Today → Calendar me…
• Waiting room TV par Queue TV token screen kaise chalaye? Today → Mission Control → Floor → "Kiosk & Queue TV" card me "Waiting-room TV" ke saamne Queue TV link hai. TV (ya TV se juda…
• Waitlist patient ne cancel slot ke message par YES bola to aage kya kare? YES reply se appointment apne aap book NAHI hoti. Reply Patient Connect → WhatsApp → WhatsApp Team Inbox me aata hai — staff…
• Walk-in customer ki dawai Dispensing Register me kaise likhe? Dispensing Register me bina patient ke entry nahi hoti — "Patient *" zaroori hai ("Patient is required"). Walk-in ko pehle…
• Warranty Templates me pehle se aaye materials aur "Active" tick ka kya matlab hai? Setup → Settings → Clinical → Warranty Templates pehli baar kholte hi 8 default material aa jaate hain: Zirconia 60, E-max 60,…
• Warranty Templates menu me kyun nahi dikh raha? Setup → Settings → Clinical → Warranty Templates sirf owner / admin login ke menu me dikhta hai. Doctor, receptionist ya…
• Watch folder me "level" aur RVG / OPG / 3D Scan type ka kya matlab hai? X-ray Bridge Settings me har watch folder ki line par do dropdown hain: type (RVG / OPG / 3D Scan) aur "N level" (0–8) —…
• Water test, RO ya waterline ka register app me kahan hai? App me alag water test / RO / waterline flush register nahi hai. Har hafte "Weekly Facility Round" ki line "Water & plumbing:…
• Web par naya feature aa gaya par mobile app me nahi dikh raha — OTA update kaise laau? Mobile app → Header → My Account me neeche 'Update app' dabao — OTA bundle download hoke 'Restart now' poochega. Restart ke…
• Web par patient add kiya par mobile list me nahi dikh raha — refresh kaise hoga? Mobile list turant khulne ke liye cache se load hoti hai aur khulte hi background me naya data kheenchti hai. List par…
• Web ya Windows app me camera blocked — face check-in/photo capture nahi khul raha? Browser me address bar ke lock icon → Camera → Allow karke page reload karo. Windows app ke liye Windows Settings → Privacy &…
• Website se aayi booking approve ki par patient ka chart kyun nahi bana? Booking link (website page) se aayi request me sirf naam, phone, date/time aur treatment hota hai. "✓ Approve" karne par…
• WhatsApp Analytics aur Sent Log ke numbers alag kyu hain? Dono alag cheez ginte hain. WhatsApp Analytics ke "Delivery Rate", "Read Rate", "Reply Rate" aur "Failed" sirf WhatsApp…
• WhatsApp Analytics me Delivery Rate, Read Rate aur Reply Rate kaise nikalta hai? Teeno sirf WhatsApp campaigns ke messages se: "Delivery Rate" = delivered ÷ sent, "Read Rate" = read ÷ delivered, "Reply Rate"…
• WhatsApp analytics me delivery, read aur reply rate kahan dekhe? Patient Connect → WhatsApp → upar "Analytics" tab ("📊 WhatsApp Analytics Dashboard"): "Total Contacts" (opted-in), "Campaigns…
• WhatsApp API Keys aur Open API / Synchronizer me kya fark hai? WhatsApp API Key (Patient Connect → WhatsApp → API Keys) sirf WhatsApp Contacts aur Campaigns ke liye hai — ek key jo software…
• WhatsApp balance ₹0 ho gaya to kaun se message rukenge? ₹0 (ya ek message ke rate se kam) hote hi clinic ka koi WhatsApp message nahi jaata — ORALZY number se bhi nahi, apne number…
• WhatsApp balance rupees me hai ya message me, kitne message jaayenge? WhatsApp Balance ₹ me hai, message ginti me nahi. Packs & Credits → WhatsApp Balance & Packs me "Current Balance" ke neeche "≈…
• WhatsApp Campaigns menu me nahi dikh raha ya "This needs the Growth add-on" aata hai? WhatsApp Campaigns 'Growth' add-on ka hissa hai. Menu me na dikhe ya "This needs the Growth add-on. Ask ORALZY to add it to…
• WhatsApp chatbot flow kaise banaye aur test kare? Patient Connect → WhatsApp → "Chatbot Flows": "📋 Create from Preset" (Appointment Booking Bot) ya "+ New Flow" — trigger…
• WhatsApp chatbot flow ko ON kaise kare taki patient ko chale? Patient Connect → WhatsApp → Chatbot Flows → flow card par "Turn ON" → confirm. Naya flow hamesha OFF banta hai. Card "● ON —…
• WhatsApp connect ke liye kaunsa number le, naya SIM ya purana? Screen ke hisaab se naya SIM sabse aasaan hai ("A new SIM (recommended)"). Purana number bhi chalega: agar wo kisi WhatsApp…
• WhatsApp connect request 'Not approved' aa gayi to ab kya kare? Setup → Integrations → Connect WhatsApp (Meta) par laal "Not approved" pill, "ORALZY has not allowed connecting your own…
• WhatsApp connect request bhej di, approve kab hogi aur kaise pata chalega? Request ke baad Setup → Integrations → Connect WhatsApp (Meta) (aur WhatsApp Connection → "Settings" tab) par peela "Pending"…
• WhatsApp Connection Dashboard me Phone Number aur Quality Rating khaali kyun dikhte hain? Abhi Dashboard ke "Phone Number", "Verified Name" aur "Quality Rating" tiles connect hone ke baad bhi "—" dikhate hain — ye…
• WhatsApp Connection ke 'Auto-Send Toggles' band karne se kya hota hai? WhatsApp Connection → "Settings" tab ke neeche "Auto-Send Toggles" sirf isi computer ke browser me save hote hain, aur sirf…
• WhatsApp Connection ke 'Send Message' tab se kisi number par message kaise bheje? Patient Connect → WhatsApp → WhatsApp Connection → "Send Message": "Select Patient" (list se patient) ya "Manual Phone"…
• WhatsApp Connection page (Cloud tab) me kya kya milta hai? Patient Connect → WhatsApp → WhatsApp Connection kholne par WhatsApp hub ki "Cloud" pill khulti hai (heading "WhatsApp…
• WhatsApp Connection par 'Connected' dikhta hai, kya apna number jud gaya? Zaroori nahi. WhatsApp Connection → "Dashboard" ka "Connection Status: Connected" sirf batata hai ki jis number se aapke…
• WhatsApp contact ka naam, number ya tag kaise badle? WhatsApp Contacts me contact edit karne ka button nahi hai — naam, number, email ya tag baad me nahi badalte. Tag jodna ho to…
• WhatsApp contact patient ki file se kaise judta hai? Apne aap, mobile number se: patient WhatsApp kare, contacts upload ho, ya "Patients matching" se Hold / Inactive lagao —…
• WhatsApp Contacts me naya contact haath se kaise jode? Patient Connect → WhatsApp → WhatsApp Contacts → "+ Add Contact" → "Name *", "Phone *" (jaise +91 98XXXXXXXX), Email, "Tags…
• WhatsApp Contacts me opted-in, pending, On hold aur Inactive ka matlab? "Messages" column: "opted-in" = consent record hai, campaign jaata hai; "pending" = consent record nahi — campaign nahi jaata,…
• WhatsApp Contacts page kya hai, isme contacts kahan se aate hain? Patient Connect → WhatsApp → WhatsApp Contacts (WhatsApp hub ka "Contacts" tab) clinic ke WhatsApp numbers ki list hai —…
• WhatsApp contacts par tag kaise lagaye? Teen tareeke: "+ Add Contact" me "Tags (comma separated)"; Excel / CSV me "tag" column (har line ka apna tag); ya upload ke…
• WhatsApp Contacts se contact delete kaise kare? WhatsApp Contacts me row ke "🗑" button → "Delete <naam> from contacts?" par haan. Mobile: ⋮ → "🗑 Delete" → "Delete". Sirf…
• WhatsApp form (Interactive Flow) patient ko kaise bheje? Patient Connect → WhatsApp → Interactive Flows → draft par "📤 Publish" (sach me aapke WhatsApp account par Meta tak jaata…
• WhatsApp hub me kaunsa tab kya kholta hai? Patient Connect → WhatsApp: sabse upar 🟢 / 🟡 / 🔴 patti (message ja rahe hain ya nahi), phir "💰 WhatsApp Balance & Packs"…
• WhatsApp Inbox aur Contacts me kaun kya kar sakta hai? Clinic ka koi bhi login (owner, admin, doctor, receptionist, assistant…) Live Inbox padh sakta hai, reply bhej sakta hai, chat…
• WhatsApp Inbox me bol kar reply kaise likhe? Web: reply box ke paas 🎤 mic ("Voice reply") dabao, bolo, phir dobara dabao — bola hua text reply box me aa jaata hai, padh…
• WhatsApp Inbox me chat kisi staff ko assign kaise kare? Abhi Live Inbox me chat assign karne ka button nahi hai — web aur mobile dono me sirf "Open" / "Snooze" / "Close" hai, aur ek…
• WhatsApp Inbox me Quick Reply se jawab kaise bheje? Mobile app me: WhatsApp Team Inbox → chat kholo → neeche ⚡ button → "Quick Replies" list se ek chuno → text reply box me aa…
• WhatsApp Interactive Flows (Meta flow) kya hai, publish karne se chalu ho jaata hai? Patient Connect → WhatsApp → "Interactive Flows" me Meta ke in-chat form (jaise slot booking) ka JSON bana kar save karo ("+…
• WhatsApp ke API Keys tab kis kaam ka hai? API Key bahar ke software (apni website, CRM, developer ka tool) ko clinic ke WhatsApp hisse se jodti hai: WhatsApp Contacts…
• WhatsApp keyword auto-reply asli patient ko jawab deta hai kya? Haan, beta clinics me. Patient Connect → WhatsApp → Auto-Reply → "Your keyword replies": "+ New Rule" → Rule name, Keywords…
• WhatsApp ko dusre software se jodne ki integration key kaise banaye? Patient Connect → WhatsApp → "API Keys" (sirf owner / admin) → "+ New API Key": 'Key name', scopes (Full access ya Contacts /…
• WhatsApp number connect karne se pehle kaunse documents ready rakhne hain? Connect button ke upar "📄 Bring Your Own WhatsApp — required documents" box me list hai: active GSTIN, business utility bill…
• WhatsApp number dobara connect ya badalna ho to kya kare? Web: Setup → Integrations → Connect WhatsApp (Meta) (ya WhatsApp Connection → "Settings" tab) me "✓ Connected — click to…
• WhatsApp pack kharidte waqt coupon code kaise lagaye? Packs & Credits → WhatsApp Balance & Packs → "🛒 Buy WhatsApp Balance" me "Coupon code (optional)" likho → "Apply coupon" → "✅…
• WhatsApp par "HO GAYA" likhne se register bhar jaata hai? Haan — shaam ke register reminder ke jawab me "HO GAYA" (ya done / ok / kar diya) likho to jitne register ek tap se ban sakte…
• WhatsApp par patient kaun kaun se command bhej sakta hai aur kya jawab milta hai? Master switch ON ho to: HI / HELLO / MENU / HELP = services ki list · BOOK = online booking link · NEXT = agla appointment ·…
• WhatsApp par patient ke message ka auto jawab kis order me jaata hai? Har aaye text message par sirf EK hi bot jawab deta hai, is kram me: (1) chal raha ya trigger word se shuru hua Chatbot Flow →…
• WhatsApp par patient ko clinic ka kaunsa naam dikhega, display name kaise badle? Apna number jodne par patient ke phone par aapka Meta-verified display name dikhta hai, ORALZY ka naam nahi — "ORALZY" sirf ek…
• WhatsApp Template aur Quick Reply me kya farak hai? WhatsApp Template (Patient Connect → WhatsApp → WhatsApp Templates) = Meta se approve hone wala message; campaign me aur…
• WhatsApp template delete kaise kare, kaun kar sakta hai? Patient Connect → WhatsApp → WhatsApp Templates → card par 🗑 → "Delete "<naam>"? (The template on Meta will stay there)" par…
• WhatsApp template kaun bana sakta hai, receptionist bhi? Haan. Clinic ka koi bhi staff login (owner, admin, doctor, receptionist…) template bana sakta hai, Draft / Rejected ko edit…
• WhatsApp Template kya hota hai aur kab zaroori hai? WhatsApp Template ek pehle se likha message hai jise Meta approve karta hai. Patient ke aakhri message ke 24 ghante baad, aur…
• WhatsApp template me photo ya PDF header kaise lagaye? Clinic ke WhatsApp Templates editor me heading sirf text hoti hai ("Heading (optional, 60 characters)") — photo, video ya PDF…
• Wheelchair sign aur autoclave room ke zone poster kahan hain? Posters me "Wheelchair Accessible — Entrance Sign", "Facilities for Differently-Abled Patients" board, aur sterilisation room…
• WiFi network scanner ka IP daal kar ID card kaise scan kare? Register New Patient → "📷 Scan ID Card (Aadhaar / PAN / DL)" → Input Source "📡 Network Scanner" → "Scanner IP Address" me…
• Windows app aur browser me kya fark hai, kaunsa use kare? Dono me wahi ORALZY, wahi login, wahi data — Windows app andar se oralzy.com hi kholta hai, isliye har naya feature dono me ek…
• Windows app band ki phir bhi chalti rahi / PC start hote hi khud khul jaati hai? Windows app default me PC on hote hi background me khud chalu hoti hai (sirf tray icon) aur X-ray bridge / Shared Folders…
• Windows app chal raha hai par window dikh nahi rahi, kaise khole? App aksar tray me chhupa hota hai. Screen ke neeche-right (taskbar ke tray icons, ^ ke andar) ORALZY icon par double-click ya…
• Windows app ka version kaise dekhe? Windows app me upar ORALZY menu kholo — sabse upar "Version 1.x.x" likha hota hai. "Check for updates…" dabane par bhi "You…
• Windows app kholte hi white/blank screen — kuch load nahi hota? View → 'Force Reload' aur phir 'Clear cache & reload' chalao. Net down hone par app khud offline retry page dikhati hai —…
• Windows app ki print window se bill ka PDF WhatsApp par kaise bheje? Print window me "WhatsApp PDF" dabao. PDF Documents › ORALZY Prints folder me save hoti hai, file copy ho jaati hai aur…
• Windows app ko poori tarah band kaise kare? ORALZY menu → "Quit ORALZY" (Ctrl+Q), ya tray icon right-click → "Quit ORALZY". X-ray auto-upload ya folder sync chal raha ho…
• Windows app ko update kaise kare, "Check for updates" kahan hai? Kuch karna zaroori nahi — app khulte hi aur har 4 ghante me khud naya version dhoondh kar background me download karta hai.…
• Windows app me internet chala jaaye to kya hoga, offline chalega? Windows app internet par hi chalta hai — data cloud par hai. App kholte / reload karte waqt net na ho to "Could not connect to…
• Windows app me login yaad rehta hai ya baar baar karna padega? Login yaad rehta hai. Windows app me ek baar clinic ke email/password se login karo — PC band-chalu karne ke baad bhi, ya app…
• Windows app me offline/retry page aa raha hai jabki internet chal raha hai? App oralzy.com tak nahi pahunch pa rahi. Ye page khud thodi-thodi der me retry karta hai — firewall/DNS/Wi-Fi login check karo…
• Windows app me Print dabane par ORALZY ki apni print window kyun khulti hai? Windows app me har print (bill, Rx, case sheet, report, Ctrl+P) ORALZY ki apni "Print" window me khulta hai: right side asli…
• Windows app me Print dabaya par printout nahi nikla, kya kare? Print window me laal error padho — "Could not print to … Check the printer is on, or use \"Print with Windows dialog\"."…
• Windows app me purana version dikh raha hai, browser me naya hai — cache kaise saaf karu? Windows app me View menu → 'Clear cache & reload' dabao — ye service worker + cache poora wipe karke oralzy.com fresh load…
• Windows app me right-click se copy paste kaise kare? Kisi bhi box me right-click → Undo, Redo, Cut, Copy, Paste, "Paste as plain text", Select All. Select kiya text par…
• Windows app me scanner se report scan karke patient ki file me kaise daale? Sirf ORALZY Windows app me: patient chart → "X-ray/Scan" → "🖨️ Scan" box me scanner ("Default scanner"), PDF/JPG,…
• Windows app me screen ka text bada ya chhota (zoom) kaise kare? Upar View menu → "Zoom In" / "Zoom Out" / "Actual Size". Keyboard: Ctrl + plus (bada), Ctrl + minus (chhota), Ctrl + 0 (wapas…
• Windows app me USB document scanner se Aadhaar/report scan nahi ho raha? ORALZY Windows app → ORALZY menu → "X-ray Bridge Settings…" → card "🖨️ Document scanner (Aadhaar / documents)" → "Find…
• Windows app me WhatsApp ya Google link browser me kyun khulta hai? Windows app ke andar sirf ORALZY ke apne pages khulte hain. Bahar ke link (wa.me, Google review, koi website) aapke default…
• Windows app uninstall ya reinstall karne se data jaayega kya? Nahi. Patient, bill, X-ray sab cloud par hain — app hatao ya dobara install karo, login karte hi sab wapas. Windows Settings →…
• Workflow Builder me lab ke production stages kaise badle? Lab Pro: Production → "Workflow Builder" — har row me "Stage" ka naam, "Role" (any, cad, mill, ceramic, finishing, qc,…
• Workflow rules kya hain, kaunsa event kaunsi register entry banata hai? NABH → NABH → Workflow Rules ("Workflow Automation Rules"): har niyam (jaise "Surgery → Instrument cleaning task") kis event…
• X-ray AI Overlay chalu ya band kaise kare? Setup → Integrations → X-ray AI Overlay → upar ka switch. ON par "🟢 AI overlay ENABLED", OFF par "⚪ AI overlay disabled"…
• X-ray AI overlay ka confidence threshold kya karta hai? Wo tay karta hai ki kaunsi AI finding dikhegi. Default 0.6 — usse kam confidence wali findings chhupi rehti hain. Patient mode…
• X-ray AI Overlay me Hindi labels aur Patient Mode kaise set kare? Setup → Integrations → X-ray AI Overlay → "Default label language": "English only" / "हिन्दी only" / "Both (recommended)".…
• X-ray AI Overlay me laal, peele box aur % ka matlab kya hai? Har box ek AI finding hai: "#36 caries" jaisa label (daant number + bimari). % = AI ka bharosa. Laal box / chip = 85% ya…
• X-ray AI Overlay me Re-analyse kab dabaye, kya mitega? "🔄 Re-analyse" X-ray ko dobara AI se padhwata hai ("🤖 Analysing…"). Pehli findings poori nayi se badal jaati hain — pehle…
• X-ray AI Overlay ON kiya par X-ray par AI boxes nahi aa rahe? Treatment → Imaging → X-rays & Photos → Radiographs (ya patient chart → "Docs" → "Imaging" → "Radiographs") me X-ray kholo aur…
• X-ray dobara lena pada (redo) to register me kaise likhe? NABH → NABH → NABH Hub → NABH Registers → "OPG / X-Ray". Row Pending ho to "Fill" → "Repeat exposure (redo)?" tick → "Why was…
• X-ray enhance me Auto, Endo, Perio, Caries, Bone / OPG preset kya hain? Har preset ek tayyar look hai: Auto = roz ka saaf look; Endo = canal / apex ke liye zyada sharp; Perio = bone level aur halka…
• X-ray enhance me Save look aur Make default kya karte hain? "💾 Save look" us ek X-ray ka look (preset + slider) save karta hai — agli baar wo X-ray waise hi khulti hai. "★ Make default"…
• X-ray enhance: X-ray ko sharp aur clear kaise kare? Patient chart → X-ray/Scan → X-ray par click karo — naya X-ray viewer khulta hai. Upar preset chuno (Auto, Endo, Perio,…
• X-ray par AI ki galat finding ko correct kaise kare? Treatment → Imaging → X-rays & Photos → Radiographs me X-ray kholo → "🤖 AI Overlay" on karo → side panel "🦷 Tooth-by-tooth…
• X-ray par haath se box aur label kaise lagaye? Treatment → Imaging → X-rays & Photos → Radiographs → patient → X-ray chuno → "✏️ Manual" → "Label" box me naam likho (default…
• X-ray par lagaye box ya AI nishaan print aur WhatsApp me jaate hain kya? Nahi. Case sheet print aur "📱 WhatsApp to patient" me sirf asli X-ray image jaati hai — "✏️ Manual" ke box / label aur AI…
• X-ray par length ya root canal ki lambai measure ho sakti hai kya? Aam X-ray (IOPA / OPG) par mm ruler ya length naapne ka tool nahi hai — na Radiographs page par, na chart ke X-ray viewer me.…
• X-ray PC par "Detect X-ray software" aur "Run Test Push" kaise chalaye? X-ray PC par ORALZY app → "X-ray Bridge Settings…" → card "📤 Send name to X-ray software (Auto-Push)" → "🔍 Detect X-ray…
• X-ray PC par bridge band karna ya watch folder hatana ho to kaise kare? X-ray PC par ORALZY app → "X-ray Bridge Settings…" → galat folder ki line par laal "✕" dabao, ya poora band karne ke liye…
• X-ray PC par file kahan hai — ORALZY se kaise dhundhu? Setup → Integrations → Imaging Bridge (ORALINK) → "🔎 Where are the X-ray files on this PC?" → "Today + yesterday" / "Last 7…
• X-ray PC par ORALZY Windows app me X-ray Bridge kaise chalu kare? X-ray PC par ORALZY Windows app → upar "ORALZY" menu → "X-ray Bridge Settings…" → "Turn Bridge ON" tick → "Bridge key" me key…
• X-ray thumbnail aur print me X-ray ab zyada sharp kyun dikhti hai? X-ray ka preview (thumbnail, case sheet, print, mobile list) ab app khud viewer ke "Auto" preset se banata hai — pehle ye…
• X-ray upload hua par patient ki file me nahi laga — unassigned me kyun gaya? Bridge ki X-ray us patient par lagti hai jiska "📡 Capture Mode" us waqt ON tha, ya jiska naam machine me likhe naam se saaf…
• X-ray viewer me "12-bit DICOM" ya "8-bit image" likha aata hai, matlab? Enhance viewer ke upar preset buttons ke paas likha hota hai ki X-ray kis quality ka data dikha raha hai: "12-bit DICOM" =…
• X-rays & Photos ke AI Imaging tab me X-ray analyze kyun nahi hota? Treatment → Imaging → X-rays & Photos → "AI Imaging" tab sirf "AI Imaging Analysis" ki list dikhata hai (Patient Name, Image…
• X-rays & Photos me kaun kaun se tab hain aur Camera kahan hai? Treatment → Imaging → X-rays & Photos kholo: upar chaar tab hain "Radiographs", "AI Imaging", "Camera", "Cephalometric".…