Pehle CHECK karo: Practice → Lab kholo, case dhundo aur uska status dekho. Agar lab connected hai ya portal use karta hai to sub-stage bhi dikhega — Accepted / Working / Finishing / Ready (ye lab khud portal ke buttons se set karta hai). 'Ready' matlab dispatch hone wala hai. Phir karo: case ki 💬 chat kholo aur case code (jaise L-0421-A1B2) likh kar pucho 'kal chahiye, kahan tak pahuncha?'. Reply na aaye to in-app call lagao ya vendor ke number par phone karo. Agar lab bole aaj dispatch hoga, to Transit details (bus/driver/courier) chat me mangwa lo taaki subah track kar sako. Agar clearly nahi aa raha: patient ko aaj hi WhatsApp/call karke appointment 1-2 din aage karo — chair-time waste aur patient ka gussa dono bachega. Aage se roko: har case me Expected Date appointment se 2-3 din PEHLE ki rakho. Expected date nikalte hi ORALZY subah 08:45 par apne aap 'chase lab' task bana deta hai jo huddle board par dikhta hai — late case kabhi surprise nahi banega.
Kal patient ka appointment hai par crown lab se abhi tak nahi aaya — kya karu?
Practice → Lab me case ka live stage dekho (Accepted/Working/Finishing/Ready), case chat ya in-app call se lab ko turant pucho, aur na aa paye to patient ko WhatsApp karke appointment shift karo.
Where in ORALZY: Practice → Lab
Quick steps
- Practice → Lab kholo aur case ka status/sub-stage dekho
- Case ki 💬 chat me case code likh kar lab se urgent update mango
- Reply na aaye to in-app call ya phone lagao
- Dispatch hua ho to Transit (bus/driver/courier) details note karo
- Na aa paye to patient ko WhatsApp karke appointment shift karo
- Aage se Expected Date appointment se 2-3 din pehle set karo