Ye confusion common hai: 'Received' aur 'Delivered' do alag milestones hain —
- Received = lab se kaam CLINIC pahunch gaya. Isi waqt Mark Received dialog me quality rating (1-5) + redo flag ka mauka milta hai, aur receivedDate record hota hai (isi se lab ki TAT/on-time ginati hai).
- Delivered = aapne patient ko FIT/hand-over kar diya — deliveredDate record hota hai aur case complete ho jata hai.
Agar aapne crown seedha patient ko laga diya aur app me kuch nahi dabaya, to case ab bhi sent/in-progress me lataka rahega — overdue reminders bhi aate rahenge kyunki system ko lagta hai kaam laut ke aaya hi nahi. Phir karo: case kholo → pehle 'Received' dabao (rating do — scorecard ke liye zaroori), phir status ko Delivered kar do jab patient ko de diya. Bonus: status flip par patient ko WhatsApp update bhi ja sakta hai ('aapka crown aa gaya' type), aur crown receive hone par prosthesis/warranty record banta hai jisse patient ko warranty card milta hai — isliye steps skip mat karo. Aage se roko: chair-side rule — crown ka packet khola = Received dabao; patient ke muh me fit hua = Delivered. 10 second ka kaam, records + warranty + scorecard sab sahi rehte hain.