Ye confusion common hai: "Received" aur "Delivered" do alag milestones hain —
- Received = lab se kaam CLINIC pahunch gaya. "Mark Received" box me quality rating (1-5) + redo flag ka mauka milta hai, received date lagti hai (isi se lab ki TAT / on-time ginti hoti hai) aur patient ko ek baar "kaam ready hai" message jaata hai.
- Delivered = aapne patient ko fit / hand-over kar diya — delivered date lagti hai, warranty ki ginti fitting se shuru hoti hai aur case band ho jaata hai. Delivered par patient ko koi message nahi jaata.
Agar crown seedha patient ko laga diya aur app me kuch nahi dabaya, to case Sent / In Progress me latka rahega — overdue reminders bhi aate rahenge. Phir karo: Treatment → Lab → Lab Cases → Lab Orders me us row par pehle "Received" dabao (rating do), phir "Delivered". Mobile par "Receive" → "Save Receive", phir "✓ Delivered". Purana "Chase overdue lab" task in buttons se apne aap band nahi hota — Task Board par khud complete karo. Aage se roko: crown ka packet khola = Received; patient ke muh me fit hua = Delivered.