Pehle CHECK karo: case kholkar dekho order me shade kya likha tha (starting shade + target shade fields). Agar aapne hi galat likha tha to ye lab ki galti nahi — redo ka cost negotiate karna padega. Phir karo: case par 'Received' dabao — Mark Received dialog khulega. Quality rating kam do (1-2 star) aur 'redo' checkbox tick karke reason me shade-mismatch chuno, notes me sahi shade likho. Isse: (1) original case par redo flag lag jata hai, (2) usi lab ke liye ₹0 cost ka naya redo case ban jata hai (link ke saath), (3) lab ki chat me apne aap '⚠️ Redo requested — shade-mismatch' message chala jata hai. Chat me daant ke saath shade tab ka photo bhi bhej do — dispute khatam. Edge case: agar crown par active warranty hai to redo warranty claim ke roop me record hota hai (patient se ₹0). Aage se roko: New Case me hamesha starting shade aur target shade dono bharo, aur natural light me shade tab + tooth ka photo case chat me pehle hi bhej do. Shade-mismatch redo lab ke Vendor Scorecard me count hota hai — baar-baar ho to lab badalne ka data mil jayega.
Crown ka shade galat aaya — A2 mangaya tha A3 aa gaya, ab kya karu?
Received dialog me kam rating do + 'redo' flag lagao reason 'shade-mismatch' ke saath — ₹0 ka redo case apne aap ban jayega aur lab ko chat me redo notice chala jayega.
Where in ORALZY: Practice → Lab
Quick steps
- Case me likha hua shade (target) verify karo
- 'Received' dabao aur Mark Received dialog me kam rating do
- Redo flag tick karke reason 'shade-mismatch' chuno
- ₹0 redo case ban gaya — confirm karo aur dispatch karo
- Chat me shade tab + tooth ka photo bhejo
- Aage se New Case par shade fields + photo hamesha bharo