Lab ke saath poora in-app chat system hai — WhatsApp kholne ki zaroorat nahi.
Kahan hai:
- Sidebar → Practice → Lab → '💬 Messages' tab: WhatsApp-style thread inbox — har case ka thread (patient naam + lab + last message preview + green unread bubble), naya-active sabse upar. Complete cases 'Past cases' drawer me collapse hote hain — purani chat kabhi delete nahi hoti.
- Har order row par 💬 Chat button: us case ki thread (patient context ke saath).
- Lab Vendors tab me 💬 Chat: vendor-level 'General' thread — kisi case se bandha nahi.
Kya bhej sakte ho: text, photos, video, PDF, voice note (mic button), aur scan files (STL/PLY/OBJ/ZIP) — 📎 paperclip se. Case thread me patient ke already-ingested IOS scans bhi tick karke bhej sakte ho. New Order banate waqt bhi files attach kar sakte ho — wo case ki chat thread me jaati hain aur lab portal + ORALAB dono ko dikhti hain.
Ticks: ✓ = sent, ✓✓ = delivered (lab online), blue ✓✓ = lab ne padh liya. Chat header me 📞 button se in-app voice call bhi hoti hai.
Unread alerts: Lab page ke upar red strip 'X naya lab message', Messages tab par count, order rows par red 💬 badge, aur sidebar Practice hub par bhi unread badge. Naye replies live socket + polling se bina refresh aate hain.
Mobile app parity: Lab Orders screen me same chat + voice notes. Lab apni taraf se ORALAB (Cases → 💬 Messages), /lab-app ya no-login portal se reply karta hai.