ORALZY me lab ke saath har baat record hoti hai, isliye 'humne to wahi banaya' wale dispute me aapke paas teen proof hote hain:
- Order record: case me starting shade aur target shade jo dispatch ke waqt likha tha — ye baad me chhupaya nahi ja sakta, order ke saath save hai.
- Chat log: case ki 💬 chat ka har message aur photo time-stamp ke saath hai — dono taraf (clinic + lab portal/app) ko same thread dikhta hai. Agar aapne shade photo bheja tha to wahi sabse bada proof hai.
- WhatsApp reply log: lab ne WA par jo bhi replies bheje (RECEIVED/READY waghera) wo case par log hote hain aur NABH lab register me bhi jaate hain.
Phir karo: lab ko chat me hi likho 'order me A2 likha tha, attached photo dekho' — same thread lab ko dikhta hai. Redo flag reason ke saath lagao taaki record bane. Aage se roko: shade sirf zubani phone par kabhi mat batao — hamesha order ke shade fields + chat photo se hi communicate karo, taaki dispute ho hi nahi.