Is dispute me dono taraf ke record milao: Lab ki taraf: ORALAB → Production → 🛵 Delivery Trips me trip kholo — aapke naam ka 🚚 stop "DONE" hai ya "SKIPPED" (skip ki wajah ↷ ke saath likhi hoti hai). Rider "✓ Done (photo)" par photo leta hai aur us waqt ki location ek baar jaati hai (isi se aapki clinic ka map pin banta hai) — par lab ki screen par na photo dikhti hai na har stop ka samay; live location sirf trip chalte waqt dikhti hai, purana raasta save nahi hota. Aapki taraf: agar lab ne trip me aapka CASE ("Ready cases" se) joda tha to rider ke done karte hi case ki chat me "🛵 Case delivered to the clinic (rider: <naam>). Please confirm receipt." aata hai — uska samay dekho. Case ko jab tak aap khud receive nahi karte, wo aapki taraf receive nahi hota — ye aapka record hai. Phir CHECK karo: reception se pucho — kabhi parcel staff ne le liya hota hai aur app me receive karna bhool jaate hain. Agar parcel kisi AUR jagah gaya: lab se kaho nayi trip me wapsi / sahi delivery ka stop lagaye; nuksan lab ka hai. Aage se roko: parcel haath me aate hi usi waqt app me receive + quality rating karo; jo physically nahi mila use kabhi receive mat karo.
Lab bolta hai rider ne crown deliver kar diya, humein mila hi nahi — proof kahan?
Lab ki trip screen par us stop ka haal (DONE ya SKIP + wajah) dikhta hai. Lab ne case "Ready cases" se trip me joda tha to rider ke "✓ Done" par aapke case ki chat me apne samay ke saath line aati hai "🛵 Case delivered to the clinic (rider: …). Please confirm receipt." — wahi record hai. Rider photo leta hai par lab ki trip screen par photo abhi nahi dikhti, aur GPS trail save nahi hota. Parcel haath me aane tak case receive mat karo.
Where in ORALZY: Treatment → Lab
Quick steps
- Case ki chat me "🛵 Case delivered to the clinic…" line aur uska samay dekho
- Lab se poocho trip me aapka stop DONE dikh raha hai ya SKIP (wajah ke saath)
- Reception / staff se andar check karo — parcel aa kar rakha to nahi
- Galat jagah gaya ho to lab se nayi trip me wapsi / sahi delivery ka stop lagwao
- Aage se parcel milte hi turant receive + rating karo