ORALZY
FAQ

Case 'Sent' dikha raha hai par lab bolta hai humein kuch mila hi nahi

'Sent' ka matlab sirf itna hai ki aapne Send to Lab dabaya aur lab ko WhatsApp gaya — physical parcel abhi raste me ho sakta hai. Transit record se driver/courier track karo aur lab se 'Accepted' dabwana shuru karo.

Where in ORALZY: Practice → Lab

Pehle samjho status ka matlab: 'Sent' = clinic ne dispatch kiya (WhatsApp notification lab ko chala gaya, case portal me dikhne laga). Ye is baat ka proof NAHI hai ki physical impression/parcel lab ke haath me pahunch gaya. Parcel pahunchne ki pehchan hai lab ka 'Accepted' sub-stage (portal button) ya WA par 'RECEIVED <code>' reply. Phir CHECK karo:

  1. Case ka Transit (outbound) record kholo — bus/driver/courier ka number hai? Driver ko call karo, courier ho to AWB track karo. Aksar parcel bus-adde par pada hota hai.
  2. Scan-only case tha (physical parcel tha hi nahi)? To lab ko portal me scan attach dikh raha hoga — usse bolo portal kholkar dekhe aur Accepted dabaye.
  3. Lab portal khol hi nahi raha (chat me single ✓)? Portal link dobara WhatsApp karo.
  4. Kahin galat lab ko to dispatch nahi hua? Case ka vendor verify karo — bina vendor chune case default lab ko chala jata hai.

Phir karo: parcel locate hote hi lab se 'Accepted' dabwao ya WA par 'RECEIVED <case code>' reply karwao — case aage badh jayega aur record bhi banega. Aage se roko: har physical dispatch par Transit + parcel photo bharna team ka rule bana do — 'sent vs received' wala jhagda phir kabhi andha nahi hoga.

Quick steps

  1. Case ka Transit record kholkar driver/courier track karo
  2. Case ka vendor verify karo — kahin default/galat lab to nahi
  3. Lab se portal khulwakar Accepted dabwao
  4. Ya WA par 'RECEIVED <case code>' reply karwao
  5. Aage se har dispatch par Transit + parcel photo bharo

labdispatchedsentreceivedtransitparcelacceptedtrackingmissingcourier

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