Pehle CHECK karo: case kholkar Transit (outbound) record dekho — dispatch karte waqt jo bhara tha: mode (bus/aadmi/courier), bus ka naam/number, driver/pickup-person ka naam aur PHONE, parcel ka photo, expected arrival. Courier tha to AWB tracking number. Phir karo:
- Driver ko seedha call karo — 'kal wali parcel, ye bus, ye time' — aksar parcel bus office/agency me pada hota hai.
- Lab se bolo apne end ka bus-adda check kare — kai baar parcel pahunch gaya hota hai par lab ke ladke ne collect nahi kiya.
- Courier tha to AWB se track karo.
- Sach me kho gaya: patient ko dobara bulao, re-impression lo. Case wahi rakho, chat me note karo 'impression lost in transit — re-sent on <date>' aur naya Transit record banao — timeline saaf rahegi.
Aage se roko:
- Har physical parcel dispatch par Transit ZAROOR bharo — photo ke saath (photo hi proof hai kaunsa parcel tha).
- Parcel par case code likho.
- Intraoral scanner hai to physical bhejna hi band karo — scan case ke saath attach karo, lab portal se download kar leta hai. Scan kabhi bus me nahi khota.