ORALZY me redo ka default hi ₹0 hai — redo case zero cost se banta hai kyunki zyadatar remake free/negotiated hote hain. Par kaun bharega, ye reason par depend karta hai jo aap Mark Received dialog ya Redo par chunte ho:
- lab-error, shade-mismatch, fit-poor, fracture, material-defect → lab ki taraf ka defect — remake FREE banna chahiye. Reason record hota hai aur lab ko chat me redo notice jata hai, isliye baad me 'humne kyu free banaya' wala jhagda nahi hota.
- design-change → doctor/patient ne design badla (prep change, naya shade choice) — ye lab ki galti nahi, normally CLINIC pay karti hai. Redo case kholkar cost me negotiated amount daal do (₹0 ki jagah).
- other → notes me saaf likho kya hua tha, negotiation notes bhi.
Edge case: agar us crown ki WARRANTY active hai to sawal hi khatam — redo dabate hi app warranty check karta hai, active hone par remake warranty claim ke roop me record hota hai (patient se bhi ₹0, lab se free). Aage se roko: har redo app ke Redo flow se hi karo — reason ke bina remake ka koi hisaab nahi banta. Aur har remake vendor scorecard ke redo-rate me ginta hai, to jis lab ke fit baar-baar fail hote hain wo data me dikh jayega.