Redo/remake ka poora tracked flow hai — kharab kaam ka paisa dobara nahi lagta aur har redo vendor ke scorecard me count hota hai.
Kaise kare:
- Sidebar → Practice → Lab → Lab Orders me case ke saamne 'Received' button dabao (sent/in-progress case par).
- 'Mark Received' dialog khulta hai: pehle quality rating do (1-5 ★, optional) — ye per-vendor scorecard banata hai.
- Kaam kharab hai? '⚠️ Flag as REDO (case needs to go back)' checkbox tick karo.
- Reason chuno: Shade mismatch / Poor fit / Fractured / Design change / Material defect / Lab error / Other. Lab ke liye notes bhi likh sakte ho (voice input available).
- '✓ Mark Received' dabao — system apne aap ek naya pending lab case bana deta hai, cost ₹0, purane case se linked. Isse dobara dispatch karo.
Warranty check built-in: agar wo prosthesis Warranty Registry me active warranty me hai to turant alert aata hai — '🛡 WARRANTY ACTIVE — ye remake warranty claim hai, lab se FREE banwao. Patient se charge mat karna.'
Scorecard kahan dekhe:
- Practice → Lab → 'Vendor Performance' tab: har vendor ka Avg TAT, On-Time %, late cases, total spend.
- Reports → Inv & Lab → Lab Vendors: per-vendor health score jisme quality ratings + redo rate feed hote hain.
Mobile app me bhi Received + redo flow aur alag Lab Vendor Scorecard screen hai. ORALAB-side lab ko ye redo uske Remake Analytics me dikhta hai.