ORALZY
FAQ

Lab ka kaam late hota rehta hai, follow-up bhool jate hain — automatic reminder hai kya?

Haan — jis bheje hue case ki Expected Date nikal gayi, uske liye roz subah 08:45 par ek "Chase overdue lab" task Task Board par banta hai (ek case ka ek hi) aur owner/admin ko WhatsApp list jaati hai; lab ko bhi roz 10 baje uske pending cases ka WhatsApp jaata hai.

Where in ORALZY: Treatment → Lab → Lab Cases · Today → Tasks → Task Board · Setup → Settings → Clinic → Clinic Profile

ORALZY me lab follow-up ke do automatic engines hain:

  1. Aapke liye: Sent / In Progress case jiski Expected Date nikal gayi aur jo Received nahi hua — roz subah 08:45 par patient-linked "Chase overdue lab — <case code> (Nd late)" task Today → Tasks → Task Board par (receptionist ke liye, 3+ din late = High), aur owner/admin ke WhatsApp par patient ke naam ke saath list. Ek case ka EK hi task banta hai. WhatsApp band karna: Setup → Settings → Clinic → Clinic Profile → "⏰ Tell me every morning — which lab work hasn't come back" (task phir bhi banta hai). Bheje hue kisi ek case ka reminder alag se mute karne ka button nahi hai — 🔕 sirf Pending Dispatch case par hai.
  2. Lab ke liye: roz 10:00 baje har lab ko uske pending cases ki list WhatsApp par + lab app / portal ki general chat me. Ek lab ka band karna: Lab Vendors → Edit → daily "pending work" reminder mute.

Dhyan: Pending Dispatch se "Send to Lab" karne par khaali Expected Date apne aap lag jaati hai (lead days, warna 7 din); "+ New Order" → "Create & send to lab" me date khaali chhodi to case kabhi late nahi ginta.

Quick steps

  1. New Order me Expected Date bharo (ya Work type chuno)
  2. Roz subah Task Board par "Chase overdue lab" tasks dekho
  3. Lab se follow-up karo; kaam aaye to "Received" dabao aur task complete karo
  4. Lab ka 10 baje wala reminder Lab Vendors → Edit me control karo

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