ORALZY
FAQ

Lab ke register me hisaab alag, app ke khata me alag — kaise milau?

App ka khata lab ke apne finalized invoices se banta hai — mismatch ka matlab aksar: lab ne invoice finalize nahi kiya, aapka payment claim pending hai, ya koi payment app ke bahar cash me hua tha.

Where in ORALZY: Treatment → Lab → Lab Cases · Lab Cases → Lab Vendors tab → 📒 Ledger

Pehle samjho: 📒 Ledger (Treatment → Lab → Lab Cases → "Lab Vendors" tab → lab ki row) do tarah ka hota hai. ORALZY (ORALAB) se connected lab ka ledger LAB ke apne billing system se live aata hai — wahi jo lab dekh raha hai. Jo lab connected nahi, uska ledger aapka apna record hai: finished case aapki cost par + aapke daale lab bill + Bill match se diya paisa — wahan farak ka matlab aksar case ki cost galat / khaali hona ya lab bill na daalna. Connected lab me mismatch ke 4 common reasons — CHECK karo:

  1. Lab ne kuch cases ka invoice abhi FINALIZE nahi kiya — draft invoice khata me nahi ginta.
  2. Aapka payment claim abhi "⏳ Awaiting lab confirmation" me hai — lab confirm na kare tab tak paid nahi ginta.
  3. Aapne cash / direct transfer app ke BAHAR diya aur claim file nahi kiya — ab bhi 💸 Pay panel se claim daal do (UTR ke saath), lab confirm karega to settle.
  4. Lab do jagah hisaab likh raha hai — apna register + app; usse bolo ek hi source rakhe.

Phir karo: Ledger me Total billed / Total paid / Outstanding + claims list dekho, phir lab se chat / call par invoice-wise milao. Mahine ke cases ki list ke liye "📄 Statement" bhi kholo. Aage se roko: connected lab ko har payment 💸 Pay (UPI + UTR claim) se karo.

Quick steps

  1. Vendor par 📒 Khata kholo — billed/paid/outstanding dekho
  2. Pending claims ('⏳ Lab confirm karega') check karo
  3. Lab se pucho kaunse invoices abhi draft/finalize baki hain
  4. App ke bahar diye payments ka claim ab file karo
  5. Invoice-wise milan chat par likhit me karo
  6. Aage se har payment 💸 Pay flow se hi karo

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