ORALZY
FAQ

Lab ke register me hisaab alag, app ke khata me alag — kaise milau?

App ka khata lab ke apne finalized invoices se banta hai — mismatch ka matlab aksar: lab ne invoice finalize nahi kiya, aapka payment claim pending hai, ya koi payment app ke bahar cash me hua tha.

Where in ORALZY: Practice → Lab → 📒 Khata

Pehle samjho: 📒 Khata (Practice → Lab → vendor par Khata button) LAB ke apne billing system ka live ledger hai — wahi jo lab dekh raha hai. Ye sirf ORALZY-connected labs ke liye dikhta hai. Mismatch ke 4 common reasons — CHECK karo:

  1. Lab ne kuch cases ka invoice abhi FINALIZE nahi kiya — draft invoice khata me nahi ginta. Lab bolta hai 'itna baaki' apne kachche register se, par app me kam dikhega.
  2. Aapka payment claim abhi '⏳ Lab confirm karega' me pada hai — jab tak lab confirm nahi karta, khata me paid nahi ginta.
  3. Aapne cash/direct transfer app ke BAHAR diya aur claim file nahi kiya — app ko pata hi nahi. Ab bhi 💸 Pay panel se claim daal do (UTR/note ke saath), lab confirm karega to settle ho jayega.
  4. Lab dono jagah likh raha hai — apna kachcha register + app. Usse bolo ek hi source rakhe.

Phir karo: Khata modal me Total billed / Total paid / Outstanding + claims list dekho, phir lab se chat/call par invoice-wise milao. Lab apni taraf se statement bhej sakta hai. Aage se roko: har payment sirf 💸 Pay (UPI + UTR claim) se karo — phir dono taraf ka hisaab hamesha same rahega.

Quick steps

  1. Vendor par 📒 Khata kholo — billed/paid/outstanding dekho
  2. Pending claims ('⏳ Lab confirm karega') check karo
  3. Lab se pucho kaunse invoices abhi draft/finalize baki hain
  4. App ke bahar diye payments ka claim ab file karo
  5. Invoice-wise milan chat par likhit me karo
  6. Aage se har payment 💸 Pay flow se hi karo

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