In-app voice call internet par chalti hai (WebRTC) — clinic ⇄ lab dono taraf app me hona chahiye. Na lagne ke common reasons, order me CHECK karo:
- Mic permission — browser/app ne mic ka permission manga tha, kisi ne Block kar diya. Browser ke address bar ke lock icon se mic Allow karo (mobile app me phone Settings → app → Microphone). Awaaz ek taraf na aane ka 90% yahi hota hai.
- Lab online nahi — lab ki taraf koi app/portal khole baitha ho tabhi call uthegi. Pehle chat me 'call kar raha hu' bhej do ya phone karke app khulwao.
- Office/hospital ka sakht network kabhi-kabhi call block karta tha — ab relay server ke through call nikal jaati hai, par bahut purana app version ho to web version se try karo.
- Speaker/mic device — headset laga ke test karo.
Call recording consent ke saath hoti hai — dono taraf ko pata hota hai. Na hi chale to: vendor record me phone number hai — normal call lagao, kaam kabhi in-app call ke bharose mat roko. Problem baar-baar ho to support ticket me batao kis device/network par fail hua. Aage se roko: lab se roz ek fixed time par app khole rehne ka routine banwa lo (jaise 1-2 baje) — call/chat dono usi window me pakki uthti hai.