Ye rok har bhejne wale raste par lagti hai — reminders, campaigns, bill / Rx message, bot jawab, inbox reply sab; login OTP aur staff ke apne message chalte rehte hain. Clinic ki lagayi rok (Hold / Inactive) koi bhi staff "▶ Make active" se hata sakta hai; patient ka apna STOP app se nahi hatta — ORALZY support se baat karo. Ruka contact delete nahi hota. Contacts me na ho to search ke neeche "Patients matching — not in contacts yet" se bhi Inactive kar sakte ho. Staff ko yaad dilane ke liye patient file me 🔔 Staff alert note bhi laga sakte ho. Mobile: contact ke ⋮ → "🚫 Inactive (until I turn it on)".
Negative review wale patient ko hamesha ke liye message band (Inactive) kaise kare?
Patient Connect → WhatsApp → WhatsApp Contacts → number search karo → "🚫 Inactive" → reason (jaise negative review) → "Save". Jab tak "▶ Make active" na dabao, us number par koi WhatsApp ya SMS nahi jaata. Patient ne khud STOP bheja ho to wo clinic ke button se chalu nahi hota — aur patient ke START bhejne se bhi nahi.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Contacts · Mobile: Patient Connect → WhatsApp → WhatsApp Contacts
Quick steps
- WhatsApp Contacts kholo
- Number search karo
- "🚫 Inactive" dabao, reason likho
- "Save" dabao