Ye patient ki marzi (consent) ka niyam hai — app bhi Make active mana kar deta hai. Is beech us number par reminders, bill, campaign, inbox reply kuch nahi jaata (OTP chhod kar). Sirf poora message STOP / unsubscribe / cancel / band karo jaisa ho tabhi STOP maana jaata hai; "please stop reminders" jaisa vaakya nahi.
Patient ne STOP bhej diya, ab use message kaise bheje?
Patient ka apna STOP clinic nahi hata sakti — WhatsApp Contacts me us number par "🚫 Stopped by patient (STOP)" dikhta hai aur "▶ Make active" button nahi aata. Patient ke START bhejne se bhi app me kuch nahi badalta. Zaroori baat phone call se karo; patient phir se messages chahta ho to ORALZY support se baat karo. Clinic ka khud lagaya Hold / Inactive aap hata sakte ho.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Contacts
Quick steps
- WhatsApp Contacts me number search karke status dekho
- "🚫 Stopped by patient (STOP)" ho to zaroori baat phone par karo
- Patient phir se messages chahta ho to ORALZY support se baat karo