Yahan speed hi paisa hai — lab ne casting/milling shuru kar di to cost lag chuki hai. Phir karo:
- TURANT lab ko in-app call karo + case chat me likho: 'Case L-XXXX CANCEL — kaam roko'. Chat wala message time-stamp ke saath record rahega — 'humne to bana diya tha' wale dispute me yahi kaam aayega.
- Lab se pucho kaam kahan tak pahuncha tha (sub-stage bhi dekh lo — Accepted par tha ya Working/Finishing par).
- App me case ka status Cancelled kar do — cancelled case overdue reminders aur scorecard ki ginti se nikal jata hai.
- Settlement: kuch shuru hi nahi hua tha → ₹0. Material/kaam lag chuka tha → partial amount chat par tay karo; connected lab ke invoice me aaye to Khata me wahi amount verify karo — zyada lage to credit note mangwao.
- Patient billing apni jagah: patient wale bill/refund ka hisaab alag se karo (bill me lab-work item cancel/refund policy ke hisab se).
Edge case: patient sirf POSTPONE kar raha hai (cancel nahi) — case cancel mat karo; lab ko 'hold karo' bolkar case ke reminders mute kar do aur expected date aage badha do. Aage se roko: lab-work TT done tabhi karo jab patient ka commitment pakka ho (advance le lo) — auto-created case tabhi banega jab kaam sach me hona hai.