Patient Communication
WhatsApp, SMS, campaigns, reviews and recall messaging.
44 articles
- AI Front Desk patient ko ajeeb/adhura jawab de raha — main beech me kaise aau? AI Front Desk ke threads Telephony hub ke AI Front Desk inbox me dikhte hain — wahan se aap khud reply karke thread ko…
- Birthday message guzre hue (deceased) patient ko chala gaya — family naraz hai, kya karu? Turant family ko personally call karke maafi maango — template nahi, insaan ki tarah. Phir us patient pe SMS DND On karo…
- Broadcast galat group/list ko chala gaya — unsend ho sakta hai kya? Launch ke baad WhatsApp campaign turant queue ho jaata hai — unsend possible nahi. Damage control: usi list ko chhota…
- Campaign galti se schedule ho gaya — send hone se pehle kaise roku? Marketing Engine campaigns din me do baar dispatch hote hain (10 AM aur 5 PM IST) — us se pehle campaign ko pause/cancel kar…
- Campaign me bahut saare messages 'failed' dikha rahe — retry kaise karu? Har failed send ke saath Meta ka error code/message store hota hai — pehle wajah dekho (galat number, non-WA number, template…
- Campaign me kuch patients ko message gaya hi nahi — bina failed dikhe skip kyu hua? Broadcast queue SIRF 'opted-in' contacts ko bhejta hai — manually/import se add kiye contacts default 'pending' hote hain aur…
- Dental camp (school/village checkup) kaise manage kare? Camp banao → mass patient entry (quick screening form) → follow-up list — camp se clinic tak conversion track hota hai.
- Diwali offer ka message AI se banwa ke saare patients ko kaise bheje? Haan — Marketing AI (Practice → Marketing → Marketing Engine → '✨ Marketing AI' button) me ready templates hote hain, aap…
- Ek hi number pe maa aur bete dono patients — messages kisko jayenge, confusion kaise roke? Saare messages patient record me likhe phone pe jaate hain — dono ka same number ho to sab messages ek hi phone pe aayenge.…
- Ek patient baar-baar appointment book karke aata hi nahi — no-show streak kaise handle karu? System raat 10:30 pe aise appointments auto no-show mark karta hai aur patient ka no-show count badhta hai — Insights → Risk…
- Extraction ke baad patient bola post-op care message nahi mila — kya dekhu? Post-op sequence har 15 minute wale scheduler se jaati hai aur DND/deceased patients ko skip karti hai — pehle patient ka DND…
- Field marketing — bahar ghoomne wale officer ka system Marketing officer ke liye /field/:token portal — GPS-pinned doctor/chemist contacts, visit log, "X din se nahi mile" due list.
- Galti se ek patient ka bill/report doosre patient ko WhatsApp ho gaya — ab kya karu? Unsend possible nahi — turant jise galat gaya usse call karke delete request + maafi, aur jise jaana tha usse sahi bhejo. Yeh…
- Google review automatic kaise mangwaye? Treatment ke baad review link jata hai — 5★ dene wale seedhe Google par, 3★ ya kam wale private feedback me (public rating…
- Kaun sa patient kahan se aaya (referral source)? Registration me source select hota hai (Google, doctor referral, patient referral, walk-in...) — Reports me source-wise…
- Kaunse WhatsApp messages automatic jate hain? Appointment confirm/reminder, bill + pay link, payment receipt, Rx, post-op sequences, birthday, recall, review request — sab…
- Patient bola 'appointment reminder nahi mila' — sach kaise verify karu? Patient chart ke sidebar me 'Recent messages' card kholo — reminder gaya tha to wahan status ke saath dikhega. Nahi gaya to…
- Patient bola 'maine WhatsApp pe reply kiya tha' par staff ne dekha hi nahi — kaise sudhaare? Saare patient replies Live Inbox me aate hain — conversation open ho jaati hai aur unread count badhta hai. Miss isliye hota…
- Patient bola 'mere saare records email kar do' — ORALZY se kaise du? Sabse aasan: Patient Portal ka secure link WhatsApp pe bhejo (reports + history sab dikhta hai). Email hi chahiye to Document…
- Patient bola 'paisa de diya phir bhi payment reminder aa raha hai' — kaise roku? Reminder outstanding balance pe chalta hai — 99% cases me payment RECEIVE hua par ENTRY nahi hui. Bill kholo, payment record…
- Patient bola review link khul nahi raha / 'expired' dikha raha — kya karu? Review link ek unique token URL hota hai (/review/xxxx) — adhura copy hua ya bahut purana ho to 'not valid or expired' aata…
- Patient clinic aaya tha phir bhi raat ko no-show/Cancelled mark ho gaya — kaise sudharu? No-show detector sirf status dekhta hai — patient aaya par appointment 'Scheduled' hi raha (check-in nahi hua) to 10:30 pe…
- Patient ka mobile number badal gaya — messages purane number pe ja rahe the Patient chart → Edit me naya number daalo — recall/birthday/post-op jaise auto-messages turant naye number pe jaane lagenge.…
- Patient ka WhatsApp reply kahan dikhega aur wahi se reply kaise kare? Patient ke aane wale WhatsApp messages Practice → Marketing → WhatsApp → 'Live Inbox' tab me dikhte hain — conversation kholo,…
- Patient ke liye WhatsApp hi app hai (WA Patient App) Patient WhatsApp par hi sab kar leta hai — appointment dekhna, bill/balance, Rx dobara mangwana — alag app install karne ki…
- Patient ko jaldi appointment chahiye par calendar full hai — kaise manage karu? Patient ko Wait List me daalo (Online Bookings → Wait List tab) — reason aur preferred date/slot ke saath. Jaise hi koi…
- Patient ko normal text reply fail ho raha — 24-hour window / template wala chakkar kya hai? Meta ka rule: patient ke aakhri message ke 24 ghante baad aap free-text nahi bhej sakte — sirf approved template. Live Inbox…
- Patient ko SMS bheja par deliver nahi hua — DLT ka kya chakkar hai? India me har patient SMS DLT-approved template se hi deliver hota hai. Ab welcome, appointment, bill aur reminder sab DLT…
- Patient naraz — 'baar-baar review mat maango' — auto review request kaise control kare? Auto review request har completed treatment ke 24-48 ghante baad (roz 11 AM) jaati hai — ek treatment pe sirf ek baar.…
- Patient ne galti se STOP bhej diya — ab campaigns me uska message skip ho raha STOP/unsubscribe/band karo bhejte hi contact 'opted-out' ho jaata hai aur saare campaigns usse skip karte hain. Live Inbox se…
- Patient ne Google pe 1-star review daal diya — ab kya karu? Google pe publicly shant, professional reply do (bina clinical detail ke), patient ko personally call karke masla suljhao, aur…
- Patient ne WhatsApp pe likha 'kal nahi aa paunga' — appointment aur khali slot ka kya karu? Calendar me appointment Cancel karo — cancel karte hi system puchhta hai 'waitlist patient promote karu?' — Yes karo to…
- Patient pichhle mahine hi aaya tha, phir bhi 'wapas aao' recall chala gaya — kyu? Recall cron sirf COMPLETED appointments ('PT Out'/'Engage' status) ko visit maanta hai. Reception ne appointment ka status…
- Patient WhatsApp pe hi gussa nikaal raha hai — chat pe kaise handle karu? Gusse wali chat ko turant acknowledge karo, bahas chat pe mat karo — call pe le jao. Thread Live Inbox me open rakho jab tak…
- Patients 5-star de rahe par Google pe reviews badh nahi rahe — kya missing hai? 90% cases me Google review URL configure hi nahi hai — bina link ke 5★ patient redirect ho hi nahi sakta. Reviews page pe apna…
- Patients ko har hafte oral hygiene tips automatic WhatsApp pe kaise set kare? Setup → Settings → 'Patient Education Campaigns' me recurring drip campaign banao — frequency (weekly/biweekly/monthly), din,…
- Purana patient naya patient laye to reward dene wali referral scheme kaise chalu kare? Setup → Settings → 'Referral Program' module me scheme on karo — reward amount (default ₹500) aur minimum treatment value…
- Recall message pe patient naraz — 'mujhe koi message mat bhejo' — DND kaise lagau? Patient Chart → Edit → SMS DND = On karo — recall (har Sunday 8 AM wala), birthday, reminders, post-op, payment reminder sab…
- Review link pe patient ne 2-star diya — mujhe kahan dikhega, patient kaise handle karu? 1-3★ rating Google pe kabhi nahi jaati — private feedback ban ke Reviews page ki list me aati hai. Wahan se patient ka comment…
- Tele-consult ka video link patient se khul nahi raha — kya karwau? Link browser me khulta hai (meet.jit.si room) — koi app install nahi chahiye. Patient ko Chrome me khol ke camera/mic Allow…
- Waitlist patient ko 'slot khula' message gaya — uska jawab kaise track karu? Promote hote hi entry ka status 'notified' ho jaata hai aur patient ka YES Live Inbox me aayega. YES aaye to Calendar me…
- WhatsApp apne clinic ke number se kaise chalu kare? Settings → Integrations me WhatsApp onboarding hai (Meta embedded signup). Ye super-admin ke enable karne par dikhta hai;…
- WhatsApp message single tick pe atka hai — delivered kyu nahi ho raha? Single tick = Meta tak message gaya par patient ke phone tak nahi — phone off, net band, ya patient ne clinic ka number BLOCK…
- WhatsApp sabko ja raha par EK patient ko nahi pahunch raha — kya check karu? Ek hi patient fail ho to 4 cheezein check karo: number sahi/WhatsApp-active hai, patient ne STOP to nahi bheja (opted-out),…