Recall message pe patient naraz — 'mujhe koi message mat bhejo' — DND kaise lagau?
Patient chart → ✎ Edit patient details → "SMS DND" → "On (no SMS)" → "Save changes" — us number par WhatsApp, SMS aur RCS sab band ho jaate hain: recall, birthday, reminders, post-op, payment reminder, aur staff ke manual message bhi. Request ko date ke saath notes me likh lo.
Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → ✎ Edit patient details → SMS DND · Patient Connect → WhatsApp → WhatsApp Contacts
Turant karo:
Patient chart → Edit patient details → 'SMS DND' → Yes → Save. Naam SMS ka hai par ye flag WhatsApp aur RCS bhi rokta hai — automatic crons aur staff ke manual send (Live Inbox, chart se bill/Rx) dono.
Patient notes me likho: 'DND requested on <date>'. DPDP ke hisaab se ye proof kaam aata hai.
Patient ko batao: 'aapko ab koi message nahi aayega; zaroori baat ho to hum call karenge.'
Edge cases:
Flag ek hi hai — reminders bhi band honge. Patient sirf marketing se pareshan hai to ye baat use clearly batao, phir wo decide kare.
Same number wale family members par bhi asar padta hai.
Prevention:
Recall message ka tone soft rakho; register karte waqt hi message preference poochh lo.