Pehle CHECK karo:
- Practice → Marketing → Reviews kholo — kya is patient ka koi private feedback (≤3★) pehle aaya tha jo miss ho gaya? Review Gating me 1-3★ private capture hota hai, Google tak nahi jaata — agar patient seedha Google pe gaya to usse feedback link mila hi nahi tha ya usne ignore kiya.
Fix:
- Patient ko personally CALL karo — sunna hi aadha ilaaj hai. Masla genuine ho to resolve karo; kai patients baad me review khud update/delete kar dete hain.
- Google pe reply karo — chhota, professional, bina defensive hue. DPDP dhyan: patient ka treatment ya medical detail publicly kabhi mat likho ('hume khed hai, kripya clinic par sampark karein' kaafi hai).
- Rating recover karne ka asli tareeka: volume. Reviews page pe 'Google review link' field me apna g.page link daalo — phir 4-5★ dene wale patients apne aap Google form pe redirect honge. Treatment ke 24-48 ghante baad auto review request bhi jaati hai (roz 11 AM cron).
Prevention:
- Review Gating funnel (Reviews page, 90-day stats) regularly dekho — '≤3★ Private' count badh raha ho to service issue pakdo, escalated wale pe follow-up karo.
- Naraz patient clinic me hi dikhe to review link bhejne se pehle baat karo.