Settings: "Auto-send feedback link after treatment done" (shuru se ON), "Minimum bill amount (₹)" (isse kam bill par automatic link nahi) aur "Google review link" — sirf owner / admin save kar sakte hain. Ek patient ko 7 din me ek hi automatic link jaata hai; haath se bhejne par ye rok nahi. Google link khaali ho to 4-5 star par sirf thank-you dikhta hai. Kam star wala tabhi darj hota hai jab patient wajah likh kar "Send to Manager" dabata hai — tab "Negative review from …" urgent alert (Header → Alerts) aur reception ke liye "Recover unhappy patient" task banta hai; patient ko call karo. Screen par "5★ → Google" likha hai par asli rule 4 aur 5 dono star ka hai. Ye 'Growth' add-on ka hissa hai — menu me na dikhe ya 'Upgrade required' aaye to Setup → Plan & Help → Store se le sakte hain.
Google review automatic kaise mangwaye?
Patient Connect → Campaigns → Reviews me "Auto-send feedback link after treatment done" ON rakho aur "Google review link" bharo. Treatment done hone par (ya haath se) patient ko feedback link jaata hai; 4 ya 5 star dene wala Google review page par bheja jaata hai, 1 se 3 star wala private feedback box par rukta hai ("Send to Manager") aur clinic ko urgent alert aata hai.
Where in ORALZY: Patient Connect → Campaigns → Reviews · Header → Alerts
Quick steps
- Patient Connect → Campaigns → Reviews kholo
- "Auto-send feedback link after treatment done" ON rakho aur "Google review link" me apna Google link daalo
- Zarurat ho to "Minimum bill amount (₹)" bharo
- 1-3 star ka alert / task dekh kar patient ko call karo