WhatsApp sabko ja raha par EK patient ko nahi pahunch raha — kya check karu?
Ek hi patient ko na pahunche to check karo: (1) patient file me number sahi hai aur usi par WhatsApp chalta hai; (2) WhatsApp Contacts me us number par "⏸ On hold", "🚫 Inactive" ya "🚫 Stopped by patient (STOP)" to nahi; (3) patient file me "SMS DND" On to nahi; (4) Patient Connect → WhatsApp → Sent Log me us message ki row aur wajah.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Contacts · Patient Connect → WhatsApp → Sent Log
Kya dekhna hai:
NUMBER — patient file me 10 digit sahi? WhatsApp usi number par hai?
ROK — Patient Connect → WhatsApp → WhatsApp Contacts me number search karo: Hold / Inactive clinic ne lagaya ho to "▶ Make active"; STOP patient ka ho to app se nahi hatta. Ek number par ghar ke kisi bhi patient par DND ya STOP ho to poore number par message rukte hain.
DND — patient file ke ✎ Edit patient details me "SMS DND" On ho to WhatsApp, SMS sab band (Off karne se pehle patient se poochho).
SENT LOG — har bheje message ki row: ruka (app ne roka) ya fail (Meta ne mana kiya) + wajah. Live Inbox me sirf wahi messages dikhte hain jinki chat pehle se bani ho.
Fix: number galat ho to patient file me sahi karo — aage ke messages naye number par jaayenge.
Quick steps
Patient file me mobile number verify karo
WhatsApp Contacts me number search karke Hold / Inactive / STOP dekho