Ek hi number pe maa aur bete dono patients — messages kisko jayenge, confusion kaise roke?

Yeh chhote clinics me roz ka scene hai — bachhe ka record papa ke number pe bana hota hai.

Samjho system kya karta hai:

• Reminder/recall/birthday message us patient ke record wale number pe jaata hai, aur message me us patient ka NAAM hota hai ('Namaste Rahul, kal aapka appointment...').
• Do patients ka same number = ek phone pe dono ke messages — naam se hi farq pata chalega.
• Family linking (rishtey jodna) profiles ko link karta hai, number share karna alag cheez hai — linking se messages merge NAHI hote.

Fix/best practice:

1. Jiske paas apna phone hai uske record me uska number daalo (Patient chart → Edit).
2. Bachhon ke records me guardian ka number theek hai — bas guardian ko samjha do ki naam wale messages kis bachhe ke hain.
3. Ek member DND chahta hai to uske record pe SMS DND lagao — same number wale doosre member ke messages phir bhi jayenge (flag per-patient hota hai).

Edge case:

• Same number pe STOP bheja gaya to WhatsApp contact opt-out number-level hota hai — us number ke SAARE patients ke campaign messages ruk jayenge. Family ko yeh batao.