System kya karta hai:
- Treatment done hone par us treatment type ki post-op WhatsApp sequence queue hoti hai — scheduler har 15 minute me due messages bhejta hai.
- Send ke waqt bhi patient ka DND/deceased dobara check hota hai — flag on mila to entry skip ho jaati hai ('dnd-or-deceased').
CHECK karo:
- Patient chart → sidebar 'Recent messages' — post-op message gaya tha? Status kya tha?
- Patient pe SMS DND to nahi? (Edit form me dikh jaata hai.) DND on hai to post-op bhi rukega — patient ko batao ki DND ki wajah se aftercare messages bhi band hain, chahe to off karwa le.
- Phone number sahi hai? WhatsApp active hai?
- Us treatment type pe post-op sequence set hai bhi? (Sab TT pe nahi hoti — Settings me treatment type ki post-op messages dekho.)
Turant fix:
- Patient ko wait mat karao — chart se post-op instructions ka print/PDF ya WhatsApp turant bhej do (central post-op instructions system se hi content aata hai, wahi ek source hai).
Prevention:
- Common procedures (extraction, RCT, implant) ke liye post-op sequence pehle se configure karke test karo apne number pe.