Yeh sabse painful communication mistake hai — pehle insaaniyat, phir system.
Turant (aaj hi):
- Doctor khud (staff nahi) family ko call kare — seedha, chhota, sacha: 'humein bahut afsos hai, hamare record me update nahi tha, aage se koi message nahi aayega.' Bahana mat do.
- Patient Chart → Edit → SMS DND = On + Save. Isse birthday, recall, reminder, post-op — saare automatic messages us record ke liye turant band ho jaate hain.
- Notes me likho: 'Patient deceased — informed by family on <date>'.
System-level:
- ORALZY me deceased flag hai jo isi galti ko rokne ke liye bana hai — birthday cron, recall automation, appointment reminder, post-op sequence sab deceased-marked patients ko explicitly skip karte hain, aur mobile app me call/WhatsApp buttons bhi disable ho jaate hain.
- Yeh flag abhi edit form me switch ke roop me nahi hai — Help → Support ticket se patient ka naam/UHID deke deceased mark karwa lo (DND tab tak sab rok hi raha hai).
Mat karo:
- Record DELETE mat karo — clinical records ka legal retention hota hai; deceased mark karna sahi hai, mitana nahi.
Prevention: jab bhi family kisi patient ke dehant ki khabar de — usi waqt DND + support request, 'baad me' nahi.