ORALZY me WhatsApp two-way hai — sirf bhejna hi nahi, patient ke replies padhna aur wahi se jawab dena bhi.
Kahan hai: Sidebar → Practice → Marketing → WhatsApp card → 'Live Inbox' tab. (Cmd+K me 'WhatsApp Team Inbox' search karke bhi khul jata hai.)
Kaise chalta hai:
- Left column me saari conversations hain — naya message aane par unread count ka green badge dikhta hai. List har 3 second auto-refresh hoti hai.
- Status filter hai (Open/Resolved) aur naam/number se search.
- Conversation par click karo → poori chat thread khulti hai aur messages read mark ho jate hain.
- Neeche reply box me type karke Send — message usi WhatsApp number se patient ko chala jata hai.
- Baat khatam ho jaye to conversation ka status change kar sakte ho (resolve).
Test karne ke liye 'Simulate inbound' option bhi hai jisse dummy incoming message bana sakte ho.
Dhyan rahe: iske liye WhatsApp Cloud API setup hona chahiye (Marketing → WhatsApp → Cloud tab). Agar aap chahte ho ki AI khud patient ko reply kare, wo alag surface hai — Telephony → 'AI Front Desk' (dekho AI Front Desk wala entry).
Mobile app me bhi WhatsApp Inbox screen hai — wahan se bhi reply kar sakte ho.