List me unread wali chats upar, "N new" badge ke saath; web par list aur khuli chat har 3 second me refresh hoti hai. Search naam / number se; dropdown Open (default) / Closed / Snoozed / All; chips All / Replies / Campaign. Chat kholte hi wo sabke liye read ho jaati hai. Baat poori ho to upar "Close" (ya "Snooze"); "Open" se wapas — patient ka naya message aate hi closed chat khud Open ho jaati hai, snoozed nahi. 🎤 mic se bol kar bhi reply likh sakte ho. Right side me Contact: Name, Phone, Status, Last activity. ORALZY ke shared number par patient ko aapke text ke upar clinic ka naam bhi jaata hai. Reply fail ho to web par sirf "Send failed" aata hai — wajah Patient Connect → WhatsApp → Sent Log me. "🧪 Simulate" button live clinic par band hai. Mobile app: Patient Connect → WhatsApp → WhatsApp Team Inbox — list har 15 second me refresh, ⚡ Quick Replies, mic; khuli chat khud refresh nahi hoti. AI se khud jawab dilwana alag hai: Patient Connect → Calls → AI Front Desk.
Patient ka WhatsApp reply kahan dikhega aur wahi se reply kaise kare?
Patient Connect → WhatsApp → WhatsApp Team Inbox (WhatsApp hub ka "Live Inbox" tab) — patient ki chat par click karo, neeche "Type reply or speak…" me likho, Enter ya "Send". Reply clinic ke WhatsApp number se jaata hai aur chat me status (sent / delivered / read / failed) ke saath dikhta hai. Apna likha reply patient ke aakhri message ke 24 ghante ke andar hi jaata hai.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox · Mobile: Patient Connect → WhatsApp → WhatsApp Team Inbox
Quick steps
- Patient Connect → WhatsApp → WhatsApp Team Inbox kholo
- List se patient ki chat par click karo ("N new" wali upar hoti hain)
- Neeche reply likho (ya 🎤 se bolo) aur Enter / "Send" dabao
- Baat khatam ho to upar "Close" dabao