Samjho system:
- Inbound WhatsApp pehle deterministic cheezein try karta hai — STOP keywords, WA Patient App commands (BOOK/BILL/RX/NEXT/CANCEL) — sirf unmatched text AI Front Desk ke paas jaata hai. AI after-hours ka bhi dhyan rakhta hai.
- AI simple receptionist-level jawab ke liye hai (timing, address, appointment) — clinical advice ya complaint-handling uska kaam nahi.
Takeover kaise karo:
- Practice → Marketing → Telephony → AI Front Desk inbox kholo — saare AI-handled threads yahan hain.
- Jis thread me AI ka jawab galat/adhura hai, usme khud reply likho — aapka reply patient ko normal WhatsApp se jaata hai.
- Thread ko 'handled' mark karo ya close karo taaki team ko pata rahe insaan ne le liya.
- Live Inbox me bhi wahi conversation milegi — jahan se comfortable ho, reply karo.
Kab hamesha human:
- Naraz patient, paise ka jhagda, clinical sawal ('dawai kaunsi lu?'), emergency — in par AI ke bharose mat chhodo.
Prevention:
- AI ke jawab hafte me ek baar skim karo — jo sawal wo baar-baar galat samajh raha hai, uske liye Auto-Reply/keyword rule ya template banao taaki deterministic jawab jaye.