ORALZY
FAQ

Patient bola 'maine WhatsApp pe reply kiya tha' par staff ne dekha hi nahi — kaise sudhaare?

Saare patient replies Live Inbox me aate hain — conversation open ho jaati hai aur unread count badhta hai. Miss isliye hota hai ki koi inbox roz check nahi karta ya filter 'open' ke bajaye kuch aur laga hai. Ek staff ko inbox ka owner banao.

Where in ORALZY: Practice → Marketing → WhatsApp → Live Inbox

CHECK karo:

  1. Practice → Marketing → WhatsApp → Live Inbox kholo — status filter dekho. Default 'open' hai; kisi ne 'closed' filter laga rakha ho to nayi conversations chhup jaati hain. (Closed conversation pe naya message aaye to wo apne aap 'open' me wapas aa jaati hai — system-level miss nahi hota, human-level hota hai.)
  2. Us patient ki conversation kholo — reply wahan timestamp ke saath hoga. Patient sahi tha to maano aur sorry bolo.

Fix/aadat:

  1. Ek receptionist ko 'inbox owner' banao — din me 3 fixed time (subah, lunch, shaam) inbox ke open conversations zero karna uska kaam.
  2. Snooze ka sahi use karo — jawab baad me dena ho to snooze, close sirf jab baat khatam.
  3. Volume zyada ho to WA Patient App keywords on karo — BOOK/BILL/RX/NEXT/CANCEL jaise common sawal auto-handle ho jaate hain, aur AI Front Desk baki simple queries ka jawab de deta hai; complex wale hi inbox me bachte hain.

Prevention:

Quick steps

  1. Live Inbox kholo aur status filter 'open' pe rakho
  2. Patient ki conversation me missed reply confirm karo, sorry bolo
  3. Ek staff ko inbox owner banao — din me 3 baar zero-inbox
  4. Snooze/close ka sahi use sikha do
  5. Common queries WA Patient App keywords / AI Front Desk pe daal do

inboxreplymissedunreadconversationfilteropenwhatsappstaffroutine

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