Tabs: "Pending" / "Done" / "Dismissed" (Hinglish UI me "Baaki hai" / "Done" / "Chhod diya"). Row par: naam (ya +number aur "new number — not on file"), kya maanga (🗓️ Wants appointment, 🗓️ Wants to reschedule, 🗓️ Wants to cancel, 🩺 Pain / problem, ☎️ Wants to talk, 💬 Cost question, 💳 Wants to pay, 🧾 Wants receipt, 📄 Wants report, 📍 Asked address, ⭐ Will review), dard wali par laal "See now", kitni der pehle, aur "tapped: “…”" (asli button ka naam). Buttons: "Call", "Open chat" (Live Inbox me usi number ki chat), "Chart" (sirf jab patient file me ho), "Done", ✕ ("Seen, nothing to do"); Done / Dismissed tab me "Reopen". Kuch apne aap purana hokar nahi hatta. "Confirm", "Thank you", "Abhi nahi", "Mil gaya" jaise taps row nahi banate. Today → Mission Control ke "Next best actions" me bhi pending requests card banke aati hain. Ye Task Board se alag list hai. Mobile: Today → Patient Requests (call, chat, chart, Done, Dismiss icons).
Patient Requests kya hai, patient ka WhatsApp button tap kahan dikhega?
Patient jab clinic ke WhatsApp message ke reply button par tap kare ("Appointment chahiye", "Dard ho raha hai", "Pay karna hai", "Receipt chahiye"…) to wo Today → Patient Requests me aata hai — ye WhatsApp hub ka pehla pill "🙋 Requests" hai (Patient Connect → WhatsApp me bhi wahi pill). Har row ek insaan hai jo jawab ka intezaar kar raha hai. Web aur mobile dono par.
Where in ORALZY: Today → Patient Requests · Patient Connect → WhatsApp · Mobile: Today → Patient Requests
Quick steps
- Today → Patient Requests kholo ("🙋 Requests" pill par number = kitni baaki)
- "Pending" tab me row padho — kya maanga, kitni der pehle, kaunsa button dabaya
- "Call" / "Open chat" / "Chart" se jawab do
- Kaam ho gaya to "Done", kuch karna nahi to ✕