Kya hua tha:
- Sirf akela keyword (stop, unsubscribe, cancel, opt out, quit, end, band karo, रोको, बंद करो) opt-out maana jaata hai; "please stop reminders" jaisa lamba message nahi.
- Opt-out hote hi us number par saare WhatsApp / SMS / RCS ruk jaate hain — templates, Live Inbox reply, bill / Rx send, reminders, campaigns. Same number wale family members par bhi lagta hai. Sirf OTP aur staff ke internal message bahar hain.
CHECK karo:
- Patient Connect → WhatsApp → WhatsApp Contacts me number par "🚫 Stopped by patient (STOP)".
- Live Inbox me patient ki chat me STOP wala message dikhta hai.
Fix:
- Urgent baat phone call se karo — message nahi jaayega.
- Wapas chalu karna hai to patient se likhit consent lo (WhatsApp par likha "haan, messages bhejo" bhi inbox me record rehta hai), phir ORALZY support se opt-out hatwao. App me iska button nahi hai; patient ke START bhejne ya SMS DND Off karne se STOP nahi hatta.
Prevention:
- Broadcast me likho ki ye clinic ka official number hai — anjaan number samajh ke log STOP kar dete hain.