Kya hua tha:
- System STOP-type keywords (stop, unsubscribe, cancel, opt out, band karo, रोको) pe contact ko turant opted-out mark karta hai (date ke saath) — yeh DPDP-friendly design hai.
- Broadcast queue sirf 'opted-in' contacts ko bhejta hai — opted-out AUR pending dono skip hote hain, campaign stats me optedOut count badhta hai.
CHECK karo:
- Practice → Marketing → WhatsApp → Contacts → number search → status 'Opted Out' + opt-out date.
- Live Inbox me uski conversation kholo — STOP wala message store hota hai taaki pata rahe kyu ruka.
Fix:
- Personal/1-to-1 messages (Live Inbox reply, patient chart se bill/Rx bhejna) ab bhi kaam karte hain — urgent baat wahan se karo.
- Campaigns me wapas lena hai to: patient se written consent lo (WA pe 'haan, messages bhejo' likhwa lo — proof Live Inbox me rahega), phir support ticket se contact ka opt-in status reset karwao — abhi Contacts page pe iska direct button nahi hai.
Prevention:
- Broadcast me hamesha likho ki yeh clinic ka official number hai — patients anjaan number samajh ke STOP kar dete hain.