Kaun chhoot-ta hai: (1) "pending" contact — haath se joda, upload ya list bina consent tick ke bani, ya WhatsApp Contacts ki "Create Audience" / "📁 Old list" se aayi; (2) "Opted out" — STOP bheja ya clinic ne Inactive kiya (inhe consent tick se bhi wapas nahi la sakte); (3) bhejte waqt patient par SMS DND / opt-out laga ho — report me "Opted out". Patient khud clinic ko WhatsApp kare to uska NAYA contact opted-in banta hai, par pehle se "pending" contact patient ke message se opted-in nahi hota. Jaanch: wizard ke step 3 me "Can send (consented)" / "No consent recorded" / "Opted out" ginti; WhatsApp Contacts me status filter "Pending"; Contact book card par "Consent pending" ginti. Campaign list ka "Total" sirf consent wale logon ki ginti hai.
Fix: (a) consent wale numbers Excel / CSV me → "📤 Contacts upload (Excel / CSV)" → consent tick → upload: pending contacts opted-in ho jaate hain; (b) ya naya campaign, step 2 me "I confirm that these patients have given consent…" tick (sirf agar sach me consent hai).