ORALZY
FAQ

Patient bola appointment reminder nahi mila, sach kaise verify karu?

Pehle dekho reminder gaya tha ya nahi: Patient Connect → WhatsApp → "📋 Sent Log" me patient ka naam / number search karo (date range me kal / parso shamil karo), ya patient chart → Sections → ⋯ More → "Messages". "Delivered" / "Read" = pahuncha; "Failed" / "Blocked" = nahi pahuncha, "Reason:" padho. Row hi na ho to reminder bana hi nahi — Setup → Settings → Auto Messages → Patient Messages (on/off) me "Appointment reminder — tomorrow’s appointments (daily 9:00 AM)" switch dekho (shuru me band hota hai).

Where in ORALZY: Patient Connect → WhatsApp → Sent Log · Patient Care → Patients → Patient List · Patient chart → Sections → ⋯ More → Messages · Setup → Settings → Auto Messages → Patient Messages (on/off)

Reminder ka niyam: switch chalu ho tabhi, roz subah 9:00 baje (IST) sirf agle din (kal) ki appointments ko, ek appointment par ek hi baar. Reminder nahi jaata jab: aaj ki appointment aaj hi book hui, ya kal ki appointment aaj 9 baje ke baad book / shift hui (us din ka round nikal chuka); appointment Cancelled hai; patient par SMS DND, STOP ya deceased hai; phone khaali hai. Reschedule (date / time badla) karne par reminder phir se naye din ke liye taiyaar ho jaata hai. Patient file se judi appointment me file ka latest number use hota hai — number baad me theek kiya ho to reminder naye number par jaata hai; sirf naam wali walk-in me booking wala number. WhatsApp na ja paaye to reminder SMS se ja sakta hai — Sent Log me ✉️ SMS row dekho. Switch sirf owner / admin badal sakte hain. Zaroori appointment ke liye reception subah khud confirm call kare.

Quick steps

  1. Patient Connect → WhatsApp → "📋 Sent Log" me patient ka naam / number aur date range daalo (ya chart → ⋯ More → "Messages")
  2. Reminder row ka Status (Delivered / Read / Failed / Blocked) aur "Reason:" dekho
  3. Row nahi hai to Patient Messages (on/off) me appointment reminder ka switch dekho
  4. Booking kab hui (same-day ya 9 baje ke baad?), appointment status aur DND / STOP check karo
  5. High-value slot par manual confirm call rakho

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