Waitlist patient ko 'slot khula' message gaya — uska jawab kaise track karu?

Flow samjho:

• Promote pe patient ko WA jaata hai ('slot khula hai... Reply YES') aur waitlist entry waiting → NOTIFIED lock ho jaati hai — taaki wahi patient do baar promote na ho.
• Important: WA send fail bhi ho jaye to bhi entry notified ho jaati hai — design aisa hai ki reception phir CALL kare. Isliye notified = 'message pakka pahuncha' nahi hai.

Track kaise karo:

1. Patient ka 'YES' Practice → Marketing → WhatsApp → Live Inbox me aayega — inbox owner ko batao waitlist replies pe nazar rakhe.
2. YES aate hi Calendar me appointment book karo, phir Wait List me entry ka status 'booked' karo.
3. 1-2 ghante me jawab na aaye to patient ko phone karo — urgent slot ka matlab hi speed hai. Mana kar de to status wapas sahi karo (cancelled) aur AGLE waitlist patient ko promote/notify karo.

Edge:

• Ek slot ke liye system EK hi patient promote karta hai — pehla mana kare to agla manually chuno (Wait List se status change + inbox/call).

Prevention: notified pade entries roz shaam ko review karo — jawab-na-aaye wale slots doosre ko offer karo.