Patient pehle hi rating de chuka ho to "You already rated us" aata hai — ek link par ek hi rating. "Generate Review Link" 24 ghante tak wahi link deta hai, automatic link 7 din tak wahi rehta hai. Patient ko kaho message ke link par hi tap kare, khud type na kare. Phir bhi na khule to phone ka browser / internet check karwao.
Patient bola review link khul nahi raha / 'expired' dikha raha — kya karu?
"Link unavailable / This link is not valid or has expired." tab aata hai jab link adhura copy hua ya galat hai — link time se expire nahi hota. Patient ko poora link dobara bhejo: patient chart → Records → Feedback card se, ya Patient Connect → Campaigns → Reviews → "Generate Review Link".
Where in ORALZY: Patient Connect → Campaigns → Reviews · Patient chart → Records → Feedback
Quick steps
- Patient se exact message poochho
- "You already rated us" ho to kuch karna nahi
- Warna Feedback card ya "Generate Review Link" se poora link dobara bhejo
- Patient ko link par tap karne ko kaho