CHECK karo:
- Patient ne link pura tap kiya ya aadha type kiya? WhatsApp me link pura blue/clickable dikhna chahiye.
- Patient ka net chal raha hai? Browser me koi bhi site khul rahi hai?
- Page pe exact error kya hai — 'This link is not valid or has expired' matlab token galat/purana hai.
Fix:
- Patient chart se naya review request bhejo (Reviews module ka send). Dhyan: same patient ko 24 ghante ke andar dobara bhejoge to system naya token nahi banata — wahi pehle wala link resend hota hai (alreadySent).
- Naya link WhatsApp pe bhejo aur patient ko bolo message me diye link par hi tap kare, khud type na kare.
- Phir bhi na khule to patient ke phone ka issue ho sakta hai (browser update, data off) — call pe feedback le lo aur Reviews me manually note karo.
Prevention:
- Review link visit ke turant baad bhejo jab experience fresh hai — purane token pe response ka chance bhi kam hota hai.