ORALZY
FAQ

Campaign me bahut saare messages 'failed' dikha rahe — retry kaise karu?

Har failed send ke saath Meta ka error code/message store hota hai — pehle wajah dekho (galat number, non-WA number, template problem). Phir campaign ke failed contacts ki retry campaign banao (create-retry) aur issue fix karke launch karo.

Where in ORALZY: Practice → Marketing → WhatsApp → Campaigns

CHECK karo (Practice → Marketing → WhatsApp → Campaigns → campaign kholo):

Fix:

  1. Root cause pehle: numbers saaf karo (Contacts me edit) ya template ka status Templates tab me dekho.
  2. Campaign me failed contacts ke liye retry campaign banao — system failed walo ki ek nayi draft campaign bana deta hai (create-retry). Issue fix karne ke BAAD hi usse launch karo, warna wahi errors dobara.

Prevention:

Quick steps

  1. Campaign progress me failed count aur error messages dekho
  2. Error pattern pehchano — number issue ya template issue
  3. Numbers/template pehle fix karo
  4. Failed contacts ki retry (create-retry) draft campaign banao
  5. Fix ke baad retry campaign launch karo
  6. Aage se batches me bhejo, ek saath pura base nahi

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