Ek patient baar-baar appointment book karke aata hi nahi — no-show streak kaise handle karu?

System kya karta hai:

• Roz raat 10:30 IST no-show detector chalta hai: aaj ke jo appointments 'Scheduled' hi reh gaye (patient kabhi check-in nahi hua), unhe Cancelled + no-show mark karta hai aur patient ke record me noShowCount +1.
• Insights → Risk Scores → 'No-Show Risk' me har patient ka risk % + No-Shows/Total Appts dikhta hai — yahi aapki repeat-offender list hai.

Streak patient ke liye playbook:

1. CONFIRM CALL: uske appointment wale din subah reception personally call kare — 'aa rahe ho na?' Sirf WA reminder aise patients pe kaam nahi karta.
2. ADVANCE: agli booking advance payment ke saath karo (Advance Payment feature bill me) — paisa laga ho to aane ka chance kai guna badh jaata hai. Politely bolo: 'slot reserve karne ke liye ₹X advance, treatment me adjust ho jayega.'
3. BACKUP: uske slot ke time pe Wait List me backup patient ready rakho — no-show ho to turant promote karke slot bhar do.
4. TIMING: aise patient ko din ke aakhri slots do, prime slots nahi.

Prevention: Risk Scores mahine me ek baar dekho aur high-risk walo pe upar wala protocol default kar do.