Status sirf Meta ki receipt se badalta hai — app khud kuch tay nahi karta. Delivered / Read sirf WhatsApp me hote hain; SMS aur Email hamesha "Sent" dikhte hain. Sent Log me row par click karo — "delivered <time>" / "read <time>" na ho matlab receipt nahi aayi. Receipt me fail aaya to Status "Failed" aur "Reason:" me Meta ka error. Team Inbox me sirf un patients ke message dikhte hain jinki chat pehle se hai — automatic / baaki message ka haal Sent Log me hai. Sirf ek patient ka atka ho to uska number check karo; sabke atke hon to WhatsApp hub ke upar wali patti dekho. Kuch ghante "Sent" hi rahe aur baat zaroori ho to patient ko phone kar lo.
WhatsApp message single tick pe atka hai, delivered kyu nahi ho raha?
Patient Connect → WhatsApp → "📋 Sent Log" me us message ka Status dekho: "Sent" (single tick jaisa) = Meta ne message le liya par patient ke phone tak pahunchne ki receipt abhi nahi aayi — phone off ho, net band ho, ya number par WhatsApp na ho. Receipt aate hi row khud "Delivered" (padhne par "Read") ho jaati hai. WhatsApp Team Inbox me ticks nahi, message ke time ke baad likha status (sent / delivered / read / failed) dikhta hai.
Where in ORALZY: Patient Connect → WhatsApp → Sent Log · Patient Connect → WhatsApp → WhatsApp Team Inbox
Quick steps
- Patient Connect → WhatsApp → "📋 Sent Log" me patient ka number search karo
- Message ka Status dekho — Sent / Delivered / Read / Failed
- Row par click karke delivered / read time ya "Reason:" dekho
- Lambe samay tak Sent rahe to number check karo aur patient ko phone karo