Bot sirf patient ke message ka jawab deta hai — khud se kisi ko message nahi bhejta. Record wale jawab tabhi aate hain jab patient usi number se likhe jo uske record me hai. BOOK sirf online booking link bhejta hai (appointment khud nahi banta); CANCEL agla appointment seedha cancel kar deta hai. Jo message kisi command se match na ho wo aapke keyword rules / AI Front Desk ke paas jaata hai. Har jawab ke neeche bot wali line judti hai. Hindi lipi (बुक, बिल) abhi kaam nahi karti — Roman me likhna hota hai. Mobile app me bhi Patient Connect → WhatsApp → Auto-Reply.
WhatsApp Patient App (Built-in commands) kya hai?
Patient ko alag app nahi chahiye: wo clinic ke WhatsApp number par BOOK, NEXT, BILL, PAY, RX, REPORT, CANCEL jaise shabd bheje to ORALZY uske apne record se turant jawab deta hai. Setting: Patient Connect → WhatsApp → Auto-Reply → "Built-in commands" — naye clinic me "Master switch (patient app on/off)" OFF hota hai, owner / admin ON karte hain.
Where in ORALZY: Patient Connect → WhatsApp → Auto-Reply · Mobile: Patient Connect → WhatsApp → Auto-Reply
Quick steps
- Patient Connect → WhatsApp → Auto-Reply → "Built-in commands" kholo
- "📊 Usage & switches" ke "🤖 Patient Self-Service Keywords" me "Master switch (patient app on/off)" ON karo
- Jo command nahi chahiye uska switch band karo
- Apne phone se clinic ke WhatsApp number par "HI" bhej kar dekho