Billing & Payments

Invoices, outstanding, refunds, GST, schemes and payment collection.

420 articles

"Aaj kitna jama kar rahe hain?" box kya hai — aadha paisa bill par Collect payment me sabse upar "How much is paid today?" box me utna likho jitna patient abhi de raha hai — wo tick kiye bills…
"EMI (bill)" row me "Mark paid" dabane se kya hota hai? Billing → Bills → EMI & Autopay → "Schedules" tab me "EMI (bill)" row (kisi bill ko kiston me baanta gaya purana plan) par…
"Free follow-up window (days)" kya hai aur kab se ginti hoti hai? Consultation fee lene ke din se itne din tak patient dobara aaye to fee nahi maangi jaati — chart / Billing par "✓…
"Open the cash day first" error kyu aata hai, din dobara kaise khole? Ye tab aata hai jab us din ka Day End band (closed) ho chuka hai — Pending Payments jaisi jagah toast "Open the cash day first…
"Payment is in the app but not seen in the bank" list ka matlab kya hai? "👤 Patient payments" ke neeche ye list un payments ki hai jo app me UPI / Card / Cheque / Bank transfer jaise mode se darj…
"Payment Links & Bank" me kaunse tabs hain aur kis kaam ke? Setup → Integrations → Payment Links & Bank ("Integrations Hub") me 5 tabs hain: "Provider Configs" (Razorpay / PayU / Stripe…
"Payment Links" tab se Razorpay ya PayU payment link kaise banaye? Setup → Integrations → Payment Links & Bank → "Payment Links" → "New Link" → Provider (Razorpay / PayU), Patient (ya "Walk-in…
"Preferred Online Gateway" me Auto, Razorpay ya Cashfree ka kya matlab hai? Setup → Settings → Billing → Payment Gateways → "🎛 Preferred Online Gateway" tay karta hai ki online pay link kis gateway se…
5 IOPA X-ray kiye par bill me ₹150 hi aaya — quantity kahan daale? "+ Treatment" drawer me "Quantity" ("how many times done") ka − N + stepper hai; live total wahin dikhta hai, jaise ₹150 × 5 =…
Add-on khud kaise kharide (Pharmacy, Lab, NABH…)? Setup → Plan & Help → Store → 🧩 Add-ons. Add-on ke card par "Buy · 1 month" ya "Buy · 1 year" dabao — payment page khulta…
Advance jama hai par patient ab treatment nahi karayega — advance wapas kaise karu? Patient chart me jama advance lautane ka button abhi nahi hai — "↩ Return deposit" sirf 🔒 Security deposit ke liye hai. Pehle…
Ageing me bahut saare patient ka purana bakaya ek saath kaise hataun? Billing → Pending Payments → Dues & Credit: jin rows par purane software ka bakaya hai unpar checkbox aata hai — tick karo (ya…
Ageing me sirf 90+ din wale patient kaise dekhu? Billing → Pending Payments → "Dues & Credit" me upar ke bucket cards (Current / 0-30 days / 31-60 / 61-90 / 90+ days) par…
AI Recovery baaki paise ke liye patient ko phone call karta hai kya? Nahi. AI phone call (day-30 call) abhi bana nahi hai — Setup → Settings → Billing → Bill Settings (GST, UPI, bank) me "💸 AI…
AI Recovery tab me kya-kya milta hai, Overview ke number ka matlab? Billing → Pending Payments → AI Recovery: 4 tab — "Overview", "Per-TPA", "Patient AR", "EMI Suggestions". Overview me tiles:…
Baaki nahi phir bhi UPI QR chahiye — advance ka QR? Sidebar me "✓ All clear" ke saath bhi "Collect" button hai (ya upar "Bill / Collect") — drawer "Collect payment" me "How much…
Baaki paisa maaf (write-off) kiya par bill abhi bhi khula kyu hai? Owner / admin ke alawa koi write-off kare to wo pending approval me jaata hai aur bill tab tak khula rehta hai. Owner / admin…
Baaki paise ke liye patient ko apne aap reminder kaise jaye (dunning)? Pehle owner / admin: Setup → Settings → Billing → Bill Settings (GST, UPI, bank) → "🔔 Dunning Sequences" → "Enable Dunning…
Back-dated payment purani date ke Day End me kaise judti hai? Payment apni purani date ke Day End me judti hai, aaj ke me nahi. Wo din band (closed) nahi hai to entry ho jaati hai — us…
Bade bakaye par EMI suggestion (AI EMI offer) kaise banaye? Billing → Pending Payments → "AI Recovery" → "EMI Suggestions": ₹50,000 (default) ya usse bade aur 7+ din purane bill dikhte…
Bana hua package kaise edit kare, pehle beche package par asar padega? Billing → Plans & Memberships → Packages → "Package Templates" me package ke card par "Edit" → "Edit Package" tab me naam,…
Bank me cash jama karne ki deposit slip kaise print kare? Billing → Day End → "Cash Count by Denomination" bharo → status patti me "🏦 Deposit Slip" (din khula ho ya band) → "🏦 Cash…
Bank milaan ka upload kiya data delete ya reset kaise kare? Owner / admin: Billing → Insurance & RGHS → Bank reconciliation → "🏛️ RGHS claims" ke sabse neeche "Remove all data" →…
Bank milaan me Check in bank, Statement needed jaise status ka matlab? Har claim ka "Status": "✅ Received in bank" = Tracker ka UTR bank me mila aur raqam barabar. "⚠️ Amount differs" = UTR mila…
Bank milaan me galat patient se jod diya ya galat match hua, kaise sudhare? Aapne joda tha ("✅ Linked by you") ya "🚫 Ignored" kiya tha to row par "Undo" dabao — entry phir apne aap milaan me jaati hai;…
Bank milaan me paisa aaya dikha, Scheme A/c me bill Pending kyu hai? Kyunki Bank milaan sirf report / milaan hai — RGHS ki files aur bank statement ko aapas me milata hai, app ke bill ya payment…
Bank milaan me patient ka payment "Not found" kyu dikh raha hai? "👤 Patient payments" me "❓ Not found" = bank ki is entry ke liye app me koi milta-julta payment nahi mila (na reference, na…
Bank reconciliation do jagah kyu hai, kaunsa use kare? RGHS claims aur patient payments ka milaan Billing → Insurance & RGHS → Bank reconciliation (Bank milaan) me hota hai —…
Bank Reconciliation me matched, unmatched, ignored ka matlab kya hai? Statement "Open" karne par har line ka Status: "matched" = kisi darj payment se mil gayi, "unmatched" = koi payment nahi mila…
Bank statement CSV import karke payments se milaan kaise kare? Setup → Integrations → Payment Links & Bank → "Bank Reconciliation" → "Import CSV" → Bank Name, Account No, Alias bharo, bank…
Bill aur receipt par UPI QR code kaise lagaye? Setup → Settings → Billing → Bill Settings (GST, UPI, bank) → "UPI ID (for QR code on invoice)" me apna UPI ID (jaise…
Bill automatically kab banta hai — treatment Mark Done karne par? Haan — treatment "Mark Done" (ek ya kai ek saath "✓ N Done + one bill") karte hi app turant final (numbered) bill bana deta…
Bill banate waqt "Consultation fee due" aur "Charge now" button kya hai? Setup → Settings → Billing → Consultation Fee chalu ho aur patient ki consultation validity khatam ho, to editor me patient ke…
Bill banate waqt patient ko discount kaise de — pure bill par ya ek treatment par? Patient chart ke 'New bill' drawer me flat ₹ Discount box hai (pure bill par). Mobile app ke Billing form me per-line Disc%…
Bill banate waqt patient ko WhatsApp pay link kaise bheje? "New bill" me "Amount paid now" bill se kam ho aur patient ka phone ho to neeche "Send WhatsApp pay link for the unpaid…
Bill cancel kaise kare? Billing → Bills → bill ki row par mouse rakho → "Cancel" (✕) — draft par ye seedha dikhta hai, final bill par "⋮" (More) menu…
Bill cancel karne par payment aur bakaye ka kya hota hai? Cancel hote hi bill patient ke bakaya (outstanding), Books aur GST return ki sale se hat jaata hai, aur us par bana doctor…
Bill cancel kiya, ab wahi coupon dobara kyu nahi lag raha? Bill cancel karne par coupon ka istemaal wapas nahi hota — coupon ki "Uses" ginti aur us patient ki ginti waisi hi rehti hai,…
Bill Cancel, Delete aur Credit Note me kya farak hai? Cancel = bill radd, par number aur record list me "Cancelled" dikhta rehta hai (owner/admin/doctor, wajah zaroori). Delete =…
Bill delete kaise kare? (Recycle Bin / galat bill) Billing → Bills → bill ki row par "⋮" → "Delete" → "Move to Recycle Bin". Bill 30 din Recycle Bin me rehta hai — wahan se…
Bill finalize ho gaya ya chart se bana, ab coupon kaise lagaye? Coupon sirf tab lagta hai jab Billing → Bills ke "Create Invoice" / "New Proforma" editor (ya mobile Billing) me draft ko…
Bill kaise banta hai aur payment kaise record kare? Treatment Mark Done → bill turant final (numbered) ban jaata hai. Payment: patient chart → "₹ Bill / Collect payment" →…
Bill ke sirf kuch hisse ka (partial) credit note kaise banaye? Billing → Bills → Credit Notes → "+ Issue Credit Note" → patient aur bill chuno → "Items to Credit" table me jo line credit…
Bill ki galti ho to Day Book me Reverse karu ya bill hi sudharu? Bill / payment / kharche ki galti ho to us document ko hi theek karo (bill edit karke save, ya cancel / Recycle Bin). Books ki…
Bill ki row par Cancel, Print ya Delete ka button kahan hai? Billing → Bills → "All Bills" me bill ki row par mouse le jao — dahine pehle 3 action icon dikhte hain, baaki "⋮" (More) menu…
Bill leta (landscape) aur ek kaagaz par do copy me kyun chhapta hai? Default bill design "Orange QR" A4 ko leta (landscape) rakh kar do aadhe hisse chhapta hai: baayein "ORIGINAL · CLINIC COPY",…
Bill me daam apne aap zyada kyu ho gaya, line ke aage bracket me kya likha hai? Clinic ka Dynamic Pricing "🟢 Active" hai aur bill ke samay koi band mil gaya (jaise raat, Sunday ya same-day). Bill save hote…
Bill me GST kaise lagta hai, Exclusive, Inclusive aur None ka matlab? GST har line ke "GST%" se lagta hai (dental treatment par default 0%; treatment ka GST % Treatment Types se aata hai). "GST…
Bill me package kaise lagaye, ek line ya alag-alag? Bill banate waqt "📦 + Package" (chart ke bill drawer me "📦 Select package…") se package chuno. "1 line" (default) = package…
Bill me purani date daali par bill aaj ki date ka kyu bana? Back-dated Entry band ho to app har naya bill aaj ki date se hi save karta hai — web editor ke "Date" me purani date chunne…
Bill me treatment, apni item ya package kaise jode? "Create Invoice" editor ke "Products & Services" me: "+ Treatment" list se treatment chuno (rate Treatment Types se, scheme…
Bill number ka prefix (jaise ODC) kaise badle? Prefix clinic ka "Short code" hai: Setup → Settings → Clinic → Clinic Profile → "Clinic identity" card → "Short code *" (jaise…
Bill number kab milta hai aur uska format kya hai? Draft par sirf kaccha number hota hai (list me jaise "INV-00057"). "Finalize" dabate hi asli number lagta hai: <Short…
Bill number kaise banta hai aur uska prefix kaise badle? Final bill ka number is roop me banta hai: <Short code>/<financial year>/B/00001, jaise ABC/26-27/B/00012 — B = invoice, P =…
Bill par "Consultation Fee" ki jagah "OPD Charges" jaisa naam kaise likhe? Owner / admin: Setup → Settings → Billing → Consultation Fee → "Fee Label (printed on bill)" me naya naam likho (jaise OPD…
Bill par "GST EXEMPT" kyu likha aata hai? Dental treatment healthcare service hai jis par GST nahi lagta, isliye app har bill ko default GST-exempt maanta hai: list ki…
Bill par clinic ke bank account aur IFSC details kaise chhapein? Setup → Settings → Billing → Bill Settings (GST, UPI, bank) → "Bank name (for bill bank block)", "Account number", "IFSC…
Bill print me clinic ka purana naam, number ya UPI aa raha hai, kahan se badlu? Naam, logo, address, phone, email Setup → Settings → Clinic → Clinic Profile se aate hain; GSTIN, UPI ID, UPI payee name aur…
Bill status Draft, Finalized, Partial Paid, Paid, Cancelled, Credited ka matlab? Draft = kaccha, abhi number / hisaab me nahi. Finalized = final bill, is bill par abhi paisa nahi juda. Partial Paid = kuch…
Billing → Bills page par kya kya milta hai? Billing → Bills (web) kholo: upar "Recurring", "Dunning", "Recycle Bin", "New Proforma" aur "Create Invoice" buttons; tabs…
Billing → Bills page par payment record karne ka button kahan hai? Billing → Bills ki bill list me paisa darj karne ka button nahi hai — row par Edit / Finalize, To Invoice, View, WhatsApp,…
Billing automation me kya kya automatic hota hai? Apne aap: treatment Mark Done par final bill; recurring / EMI charges ka bill roz raat; registration / OPD fee aur imaging…
Billing ke saare kaam ek jagah card me (Billing Hub) kaha milte hain? Purana "Billing Hub" card page ab menu me nahi khulta — Billing menu ke tab hi uska kaam karte hain: Bills (andar Bills,…
Billing me bill Pending dikhta hai par patient ka Outstanding kam ya ₹0 kyu? Do alag hisaab hain. Billing → Bills ka "Balance" sirf us bill se jude payments ghata kar banta hai; patient chart / patient…
Billing me purana bill kaise dhoondhe? Billing → Bills → "All Bills": search box "Search by bill number or amount…" me bill number ka koi hissa (jaise 00057) ya…
Billing me receptionist, doctor aur owner kya kya kar sakte hain? Bill banana, draft edit, "Finalize" aur bill ko Recycle Bin me "Delete" — koi bhi staff (receptionist, assistant, doctor).…
Billing page ka "Paid today" wala card Day End ke total se alag kyu hai? Billing → Bills ke upar ka hara card (neeche likha "Paid today") asal me aaj ki tareekh wale bills par ab tak aaya paisa jodta…
Billing page ka "Pay Link" button kya karta hai? Billing → Bills me finalized ya partial-paid bill ki row par "Pay Link" dabao — app us bill ke bache amount ka UPI link…
Billing page ke Outstanding aur Total Billed card ka matlab kya hai? "Total Bills" = list me aaye bills ki ginti. "Outstanding" (Unpaid balance) = final bills par bacha paisa — draft, cancelled,…
Billing page se "Create Invoice" karke naya bill kaise banaye? Billing → Bills → "Create Invoice": "Patient *" chuno, "+ Treatment" / "+ Blank Row" / "📦 + Package" se items jodo (Qty,…
Billing page se bill WhatsApp ya Email kaise bheje? Final bill ki row par WhatsApp icon dabao — "WhatsApp sent" aaye to chala gaya. Clinic ORALZY ke shared number par ho to…
Books / Accounting — clinic ka bahi-khata Insights → Books kholo. 6 tab hain: Day Book, Chart of Accounts, Trial Balance, Balance Sheet, Profit & Loss, Account Ledger.…
Books ka data CSV ya Excel me kaise download kare? Insights → Books → jo tab chahiye (Day Book, Chart of Accounts, Trial Balance, Balance Sheet, Profit & Loss, Account Ledger)…
Books ke Chart of Accounts me naya account kaise banaye? Insights → Books → 'Chart of Accounts' → '+ Add Account'. Code * (jaise 1101), Name * (jaise 'Petty Cash – Reception'),…
Books ki Day Book me entries kaise dekhe aur Source se filter kare? Insights → Books → 'Day Book' tab. From / To date bharo ya chip dabao (This FY, Last FY, Q1–Q4, Last 30d, Last 90d). 'Source'…
Books me kisi date ki Balance Sheet kaise nikale? Insights → Books → 'Balance Sheet' tab → 'As of' me date chuno (ya chip — chip us period ki aakhri tareekh set karta hai).…
Books me Profit & Loss kaise dekhe aur Net Profit kaise padhe? Insights → Books → 'Profit & Loss' tab. From / To date bharo ya chip (This FY, Last FY, Q1–Q4, Last 30d, Last 90d). Do box…
Books me This FY, Q1, Q2, Q3, Q4 chips kis period ke hain? Ye Indian financial year (1 April – 31 March) ke hisaab se hain: This FY = 1 April se aaj tak; Last FY = pichhla poora saal;…
Branch ka alag GSTIN bill par kyun nahi aa raha? Bill aur receipt par pehle Setup → Settings → Billing → Bill Settings (GST, UPI, bank) ka "GSTIN" chhapta hai. Branch ka GSTIN…
Branch-wise kharcha (expense) kaise daale aur dekhe? Abhi Expenses form me branch chunne ka option nahi hai — yahan se daala har kharcha poori clinic ka hota hai, kisi branch se…
CA bola GSTR-1 me sales kam dikh rahi — dental bills kahan gaye? Dental treatment 0% healthcare-exempt hai — wo taxable sales me nahi, exempt turnover me jata hai. GSTR-1 me taxable me sirf…
CA ek se zyada clinic ka hai to portal me clinic kaise badle? Login: oralzy.com/login → "📱 Sign in with Mobile OTP" → OTP ke baad "OTP verified. Which clinic do you want to open?" list se…
CA ka access Pause, Resume ya Remove kaise kare? Billing → Expenses & GST → GST & CA → "CA Access (add your CA)" → "Your CAs" list me CA ki row par "Pause" → confirm ("Pause…
CA ka mobile number ya naam galat daal diya to kaise badle? CA Access me naam ya mobile badalne ka button nahi hai. Galat CA ki row par "Remove" dabao, phir "Add a new CA" me sahi "CA…
CA ka sawal Close thread karne ke baad dobara kaise khole? Band ("✓ Closed") thread dobara nahi khulta aur usme jawab nahi ja sakta; "Closed" filter me sirf padh sakte ho. Baat aage…
CA ke liye RGHS bank milaan ka Excel kaise nikalu? Bank reconciliation me "Excel (for CA)" button (Hinglish: "Excel (CA ke liye)") — ek file "Bank-reconciliation-<date>.xlsx", 5…
CA ke sawal (Questions) ka jawab kaise de aur CA se kaise poochhe? Billing → Expenses & GST → GST & CA → "CA Access (add your CA)" tab ke neeche "💬 Questions from the CA"; naye sawal par "(N…
CA ko ITR ke liye saal ka hisaab (Annual summary) kahan milta hai? CA portal → "Annual summary" tab → "Year" (FY, 1 April – 31 March) chuno → cards: app me darj payments (refund ghata kar),…
CA ko login details WhatsApp par kaise bheje? Billing → Expenses & GST → GST & CA → "CA Access (add your CA)" → "Your CAs" list me CA ki row par "WhatsApp" dabao; clinic ke…
CA ko patient ka naam, treatment ya phone number dikhta hai kya? Bill ki had tak haan: CA portal ke "Bills / GST Report" me har bill ke saath patient ka naam, UHID, "Treatment / Items" (bill…
CA ko purchase register (GSTR-2) kaise de? Billing → Expenses & GST → GST & CA → "GSTR-2 / Purchases" tab → "Month" chuno → "Generate Purchase Register" → Suppliers,…
CA ko RGHS bank milaan ka hisaab kaise dikhaye? Do tareeke: (1) CA ko CA login do — CA portal ke "Bank reconciliation" tab me wahi numbers read-only dikhte hain aur CA wahan…
CA ne kab login kiya, "Last login" kahan dikhta hai? Billing → Expenses & GST → GST & CA → "CA Access (add your CA)" → "Your CAs" list ka "Last login" column: CA ka aakhri login…
CA portal ke 'TDS / 26AS' tab me RGHS ka TDS kaise dikhta hai? CA portal → "TDS / 26AS" → "Year" (FY, 1 April – 31 March) chuno. Upar "TDS deducted by RGHS", "Approved by RGHS (gross)",…
CA portal me CA kya badal sakta hai aur kya nahi? CA ka login lagbhag sirf dekhne ka hai. CA kar sakta hai: "GST Filing" me "Mark GSTR-1 filed" / "Mark GSTR-3B filed" + ARN…
Card machine (Pine Labs) par amount kaise bheje ya Razorpay pay link kaise banaye? Web ke naye patient chart me Pine Labs machine ya Razorpay link ka button nahi hai — wo sirf purane chart me tha jo 2026-09-28…
Card, netbanking ya online payment ke liye payment gateway kaise setup kare? Owner / admin: Setup → Settings → Billing → Payment Gateways. Pehli baar page "🔒 Payment Gateways — locked" dikhta hai → "🔓…
Cash payment galti se UPI mode me enter ho gayi, Day End ke liye kaise sudharu? Payment ka mode baad me badalne ka button nahi hai. Owner/admin galat receipt ko Patient chart → Sections → Visits → "Payments…
Cash variance ₹100 se zyada ho to approve kaise kare? Owner/admin apne login se: Billing → Day End → "Save Count" → Variance ke neeche "⚠️ Above ₹100 threshold — manager approval…
Cashfree payment gateway app me kaise jode? Owner / admin: Setup → Settings → Billing → Payment Gateways → "⚡ Cashfree Payments" card → "App ID", "Secret Key", "Mode"…
CGHS, ECHS ya ESIC patient ka rate kaise set kare? Setup → Settings → Clinical → Treatment Types me alag khana sirf RGHS ka hai ('RGHS Price ₹ (govt rate)', 'RGHS Code'). CGHS…
Chart ke sidebar se patient ka "Ledger" statement kaise dekhe aur print kare? Patient chart → left sidebar Outstanding box → "Ledger" (bakaya ho to) ya "View ledger" → "📒 Patient Ledger" khulta hai:…
Chart kholte hi "Consultation fee due" popup kyu aata hai? Clinic ne Consultation Fee chalu ki hai aur is patient ki validity khatam ho gayi (ya kabhi fee nahi li) — isliye chart khulte…
Chart me "New bill" se haath se bill kaise banaye? Patient chart → ⋯ (More actions) → "New bill" (drawer "Collect payment" me khule to upar "New bill" dabao). "Items to bill" me…
Chart me Outstanding, Advance aur "waiting to be applied" ka matlab kya hai? Sidebar ka "Outstanding ₹X" = patient ke apne bills me se ab tak ka diya paisa ghata kar jo baaki hai ("↑ overdue" ya "✓ All…
Chase dues only from date kya hai, purane bakaye par reminder kaise roke? Setup → Settings → Billing → Bill Settings (GST, UPI, bank) → "🛡️ Migration guard" box: "Chase dues only from" date se pehle…
Cheque se payment kaise darj kare aur cheque bounce ho jaye to kya kare? Chart → "Bill / Collect" → "Collect payment" → bill tick / amount → Payment mode "Cheque" → "₹X received — record it". Web par…
Claim settle kiya phir bhi bill me due kyu dikh raha hai? Claim ka 'Settle' sirf Insurance page ka record hai — isse patient ke bill par koi payment nahi judta, isliye due waisa hi…
Clinic ka GSTIN number bill par kaise daale? Setup → Settings → Billing → Bill Settings (GST, UPI, bank) → "GSTIN" box me 15-character GST number likho → "Clinic state"…
Clinic ka kharcha (expenses) kaise track kare? Billing → Expenses & GST → Expenses: "+ Add Expense" se har kharcha (rent, salary, bijli, lab, saman) category ke saath likho;…
Company ke naam se GST bill (GSTIN wala) kaise banaye? "Create Invoice" editor ke "Customer & Document" me "Patient GSTIN (B2B)" me company ka GSTIN aur "Bill-to legal name (B2B)"…
Consultation fee ka amount badla to purane patients aur bills par kya asar? "Fee Amount (₹)" badal kar "Save Fee Settings" dabane ke baad naya amount sirf aage lagne wali fee par lagta hai. Pehle bane…
Consultation fee ON karte hi purane patients par "Consultation fee due" kyu aa raha hai? Fee chalu karne se pehle ke patients se kabhi fee li hi nahi gayi, isliye unki koi validity nahi hoti — chart kholte hi popup…
Consultation fee par GST kaise lagaye? Owner / admin: Setup → Settings → Billing → Consultation Fee → "GST % (0 for dental — healthcare exempt)" me % likho → "Save…
Corporate patient GST invoice maang raha hai, dental par GST kaise lagega? Dental treatment healthcare-exempt hai, isliye GST 0% hi aata hai — 0% wala bill hi sahi invoice hai. Clinic ka GSTIN Setup →…
Counter ka cash bank me jama kiya to Books me entry kaise kare? Insights → Books → 'Day Book' → '+ Manual Journal Entry'. Date, Narration (jaise 'Cash deposit to bank') aur Reference…
Counter par bada QR kaise dikhau? QR ke neeche "⛶ Big full-screen QR" dabao — QR poori screen bhar deta hai, neeche amount ke saath. Kahin bhi click/Esc se…
Counter se chhota kharcha (petty cash) ya bank jama Day End me kaise likhe? Billing → Day End → "Petty Cash / Bank Deposits" card → "+ Add Entry" → Category: Expense (cash out) / Bank Deposit (cash out)…
Coupon "Validate" par Expired ya Minimum bill error kyu aata hai? Editor ke "🎟 Discount Coupon" me code daal kar "Validate" (mobile: "Check") dabao. Sahi ho to "Coupon valid — ₹X off" aur "……
Coupon edit ya deactivate kaise kare, band coupon wapas chalu hota hai? Owner: Billing → Bills → Offers → Coupons → coupon row ka pencil (Edit) → badlav → "Update". Band karna ho to laal trash…
Coupon ka poora amount kyu nahi kata, sirf aadha discount kyu laga? Har coupon par "Redemption cap (% of bill)" hota hai — default 50%: ek coupon bill ke taxable amount ka 50% se zyada nahi kaat…
Coupons tab me "Owner Access Only" kyu aata hai, admin coupon kyu nahi bana sakta? Coupon banana, badalna, deactivate karna, "Yearly Generator" aur "Staff Report" sirf clinic owner login ke liye hai — admin,…
Credit note ka button kyu nahi dikh raha? Credit note sirf owner / admin login se banta hai — doctor, receptionist ya baaki staff ko "+ Issue Credit Note" aur bill row…
Credit note ka GST aur GSTR-1 par kya asar hota hai? Credit note ki har line ka GST% (bill se copy hota hai) ke hisaab se CGST / SGST (ya IGST) ulta hota hai — output GST utna…
Credit note ka number kaise banta hai, invoice se alag kyu hai? Har credit note ka apna number series hota hai, invoice se alag: "<clinic prefix>/<financial year>/C/<5 ank>" — jaise…
Credit note kab banaye, aur ye bill cancel ya refund se alag kaise hai? Credit note tab banao jab bill pakka (Finalized / Partial Paid / Paid) ho chuka aur uska poora ya kuch hissa ab patient se…
Credit note kaise banaye? Billing → Bills → Credit Notes → "+ Issue Credit Note" → "Patient *" chuno → "Bill to Credit *" me bill chuno (sirf Finalized…
Credit note ke baad bill aur patient ke bakaye par kya asar hota hai? Credit note bill ka bakaya utna ghata deta hai. Poore bill ka CN ho to bill ka status "Credited" ho jaata hai aur wo bakaye,…
Credit note me "Credit note exceeds remaining bill amount" error kyu aata hai? Matlab credit note bill ki bachi rakam se bada ho raha hai. Bill par jo credit pehle se laga hai (purana credit note, gift…
Credit note me "positive quantity and price" ya "unit price" error aaye to kya kare? Credit note ki har line me Description, Qty aur "Unit ₹" (0 se zyada) zaroori hai. Bill me ₹0 wali line (jaise free…
Credit Notes page par kya dikhta hai aur filter kaise kare? Billing → Bills → Credit Notes par saare credit notes: "CN #", "Date", "Patient", "Original Bill", "Reason", "Amount",…
Day End close hone ke baad kya-kya band ho jaata hai? Us DATE par: naya bill, bill edit, naya payment (collect bhi), payment edit / void, expense jodna / badalna / hatana, lab…
Day End close karne ke baad galti mili to kya kare? Owner/admin: Billing → Day End → us date ko chuno → "Reopen" → wajah likho ("Reason for reopening (required):") → "Day…
Day End ka report kaise dekhe ya print kare? Billing → Day End → upar date picker me koi bhi purani date chuno → "Refresh" — us din ke tiles, "Cash Reconciliation", petty…
Day End kaun close kar sakta hai aur kaun reopen? Close: clinic ka koi bhi login (receptionist, assistant, doctor bhi) ginti bhar ke "Save Count" aur "Close Day" kar sakta hai,…
Day End me Bills, Cash, Card, UPI, Bank, Total ka matlab kya hai? Ye us date ke system figures hain: "Bills" = us din bane invoices ki ginti (draft nahi, cancel hue bhi ginte hain), "Cash" /…
Day End me Expected Cash kaise banta hai, isme kya judta hai? Expected Cash = "Opening Cash (float)" + us din ke saare cash payment (advance aur split payment ka cash hissa bhi) − petty…
Day End me galat petty cash entry kaise delete kare? Billing → Day End → "Petty Cash / Bank Deposits" list me us row ke aage laal 🗑 (trash) icon → "Delete this entry?" → OK.…
Day End me notes ki ginti (denomination) kaise bhare aur save kare? Billing → Day End → upar date check karo → "Cash Count by Denomination" me har note / coin ki ginti bharo (₹2000, ₹500, ₹200,…
Day End me Opening Cash aur Closing Float kya hai? "Closing Float (carry to tomorrow)" = din band karte waqt galle me chhutte (change) ke liye jo cash chhod rahe ho. Jab kisi…
Day End me Variance kya hai, plus ya minus ka matlab kya? Variance = Counted Cash − Expected Cash. Plus (jaise +₹200.00) = galle me system se zyada cash; minus (jaise ₹-500.00) = cash…
Day end pe cash 500 kam nikla — variance kaise handle kare? Pehle ginti dobara karke "Save Count" dabao, phir dekho koi entry chhooti to nahi: galle se diya kharcha / cash refund / bank…
Day End roz karna zaroori hai, na kare to kya hoga? Zaroori nahi, par roz karna achha hai. Day End na karo to bhi bill, payment, kharche normal chalte rehte hain — din apne aap…
Din khatam pe cash ka hisab — Day End, cash milana, variance Billing → Day End: shaam ko "Cash Count by Denomination" me notes gino → "Save Count" → Variance dekho (₹100 se zyada farak ho…
Diwali ya kisi holiday ke din extra charge kaise lagaye? Dynamic Pricing screen par holiday ki date daalne ka option abhi nahi hai. Upay: "+ Add Band" se band banao — Label (jaise…
Do branch ke alag GSTIN hain to branch-wise GSTR-1 kaise nikale? Abhi nahi nikal sakte. GST Filing Hub (GSTR-1 JSON, 3B worksheet, GSTR-1 / GSTR-2 tab, GST Report) saari branches ke bills ek…
Doctor commission / incentive kaise set hota hai? Team → Payroll → Commissions → Doctor Commissions → "⚙ Rules" → "New Rule": har doctor ke liye % of bill (GST ke bina) ya…
Doctor login me Gift Cards kyu nahi khulta, gift card kaun bech sakta hai? Gift card bechna, list dekhna, "Look up" aur "Redeem on bill" sirf owner, admin aur receptionist login kar sakte hain. Doctor,…
Doctor ne discount bolा tha, staff bill me lagana bhool gaya — ab kaise du? Bill abhi Draft hai to "Edit" karke discount lagao (mobile: Disc% / Flat ₹ / %; web editor me sirf coupon). Bill Finalized ho…
Draft aur Finalize bill me kya farak hai? Draft = kaccha bill: badla ja sakta hai, asli number nahi, patient ke card wale bakaya, Books aur GST me nahi ginta, aur list…
Draft bill ko edit kaise kare? Billing → Bills → "Drafts" tab → row par "Edit" → "Edit Draft" tab me items, rate, GST, coupon badlo. Abhi web par badlav…
Dues & Credit aur AI Recovery ke Patient AR ka total alag kyun aata hai? Dono alag tarah ginte hain: "Dues & Credit" patient-wise hai — ek patient ki ek row, patient ka pehle se jama (advance) paisa…
Dues & Credit me Bucket, Oldest (days), Terms aur OVER LIMIT ka matlab kya hai? Bucket = patient ka sabse purana overdue bill due-date se kitne din paar hai: Current (abhi due-date ke andar), 0-30, 31-60,…
Dynamic Pricing band banaya par bill me extra charge kyu nahi laga? Sabse aam wajah: Dynamic Pricing tab ke upar ka switch "⚪ Disabled" hai — Billing → Bills → Offers → Dynamic Pricing me use…
Dynamic Pricing band ka time kaise ginta hai, raat 10 se subah 6 wala band? Band clinic ke IST time par chalta hai. End hour, Start hour se pehle ho (jaise 22:00 → 06:00) to band aadhi raat paar karta…
Dynamic Pricing ka Demand Heatmap kya batata hai? Dynamic Pricing tab ke neeche "📈 Demand Heatmap" pichhle 90 din ke appointments ko din (Sun–Sat) × ghante (00–23) ke hisaab…
Dynamic Pricing ka Quote Preview kaise use kare? Billing → Bills → Offers → Dynamic Pricing → "🧮 Quote Preview": "Base Price ₹", "Charge type" (Treatment / Consultation / OPD…
Dynamic Pricing kin charges par lagta hai, consultation fee par bhi? Band ke "Applies to" se tay hota hai: "All charges", "Registration", "OPD fee", "Consultation", "Treatment items". Ye lagta…
E-Invoice tab me IRN aur QR kaise record kare? Billing → Expenses & GST → GST & CA → "E-Invoice" tab → "Finalized Invoices" list me invoice par "Generate" → "Payload" →…
Ek bill ka paisa aadha cash aadha UPI me kaise le? Ek hi receipt me do mode (split) ka option abhi nahi hai — do baar collect karo. Chart → "Bill / Collect" → "Collect payment"…
Ek hi payment do baar record ho gayi — duplicate entry kaise hatau? Admin/owner duplicate payment ko void kar sakta hai (Staff PIN lagta hai) — bill balance apne aap recompute hoga. Slow net pe…
Ek hi treatment par discount dena hai, pure bill par nahi — kahan se du? Ek treatment par discount do jagah se: (1) planned row par — Visits me plan row ka ✎ (ya Tooth Chart list me row par click) →…
Ek patient ka jama advance doosre patient (family) ke bill me kaise lagaye? Seedha transfer ka option nahi hai — "Apply to bill" / "Apply advance first" sirf usi patient ke apne khule bills par paisa…
Ek patient ka poora hisaab (ledger statement) kaise nikale aur print kare? Billing → Bills → Ledger → Patient Ledger → "Select Patient" me patient chuno (ya patient chart ke sidebar ka "View ledger" /…
Ek QR se treatment bill aur dawai udhaar dono kaise lu? "Collect payment" me "Treatment bills" aur "Medicines — pharmacy credit" dono list hote hain; jo tick karo uska ek UPI QR.…
EMI (Fixed Total) aur Recurring (Subscription) me kya fark hai, kaunsa chune? "Fixed Total (EMI)" = ek tay rakam (jaise poore implant ka ₹) ko N kiston me baantne ka schedule — ye koi bill nahi banata.…
EMI & Autopay page kahan hai aur isme kya kya hota hai? Billing → Bills → EMI & Autopay kholo. Heading "💳 Payment Schedules · UPI Autopay" ke neeche do tab hain: "Schedules" (EMI…
EMI ke liye UPI Autopay mandate kaise banaye aur patient ko link bheje? Billing → Bills → EMI & Autopay → "UPI Autopay" tab → "New Mandate" → patient, "Amount per cycle (₹)", Monthly / Fortnightly /…
EMI ki kist mili to app me kaise darj kare? Kist ka paisa patient ke bill par lo: patient chart → "Collect payment" → "How much is paid today?" me kist ka amount likho →…
EMI ki kist ya recurring bill ka reminder patient ko apne aap jaata hai kya? Nahi. Payment Schedules ke EMI aur Recurring schedule patient ko koi WhatsApp / SMS nahi bhejte — recurring bill bhi…
EMI par treatment diya hai — outstanding me poora amount dikhega ya sirf due installment? Outstanding sirf BILL se banta hai (finalized bill − payment − refund − credit note). EMI plan apne aap outstanding nahi…
EMI plan galat ban gaya, use edit ya cancel kaise kare? EMI plan edit nahi hota. Billing → Bills → EMI & Autopay → "Schedules" tab → us "EMI" row par "Cancel" → "Cancel this EMI plan…
EMI plan wale patient ne kisht dena band kar diya — recovery kaise karu? Pehle dekho patient par kitna baaki hai: patient chart ka bakaya ya Billing → Pending Payments ("Dues & Credit"). Fir…
EMI, Recurring aur UPI Autopay kaun bana ya cancel kar sakta hai? "Schedules" tab me EMI / Recurring banana, Pause / Resume, Cancel, "Set up ⚡" aur "Mark paid" koi bhi clinic staff login…
Estimate me kam bataya tha, final bill zyada ban gaya — patient naraz hai, kya karu? Bill vs estimate line-wise compare karke dikhao — aksar beech me extra procedure juda hota hai. Aage se scope badalte hi…
Expense category ka naam badalna ya hatana ho to kya kare? App me category ka naam badalne ya category hatane ka button nahi hai — "Categories" tab sirf nayi category jodta hai. Sahi…
Expense delete kaise kare aur kaun kar sakta hai? Sirf owner / admin: Billing → Expenses & GST → Expenses → row ka laal "Delete" → "Delete this expense?" par OK. Mobile: entry…
Expense entry me GST kaise daale? Expenses form me GST ka alag field nahi hai — jo raqam di (GST milakar) wahi "Amount" me daalo aur bill number / GST raqam…
Expense ke saath bill ki photo kaise lagaye? Abhi expense ke saath bill / receipt ki photo save karne ka option nahi hai. Mobile app ke Expenses → "+" → "📷 Scan Bill /…
Expense ki nayi category kaise banaye? Billing → Expenses & GST → Expenses → "Categories" tab → "New category name..." me naam likho → "+ Add" (ya Enter). Kharcha…
Expense me Mode (Cash, UPI, Bank) chunne se kya farak padta hai? Mode batata hai paisa kaise diya: Cash / Card / UPI / Cheque / Bank / Other. Books (accounts) me "Cash" wala kharcha "Cash in…
Expenses ka kharcha Day End ke Expected Cash me kyu nahi ghata? Kyunki Day End sirf apni "Petty Cash / Bank Deposits" entries ginta hai. Billing → Expenses & GST → Expenses wala kharcha…
Expenses kaun dekh sakta hai aur kaun kharcha daal sakta hai? Koi bhi clinic login (owner, admin, doctor, receptionist, assistant, staff role) Expenses page khol kar kharcha daal aur…
Expenses me 'Lab bill' wali entry apne aap kaise aa gayi? Treatment → Lab → Lab Cases → "🧾 Lab Bills" me kisi lab ka bill "💸 Pay" karne par app khud Expenses me entry bana deta hai:…
Expenses me naya kharcha kaise daale? Billing → Expenses & GST → Expenses → "+ Add Expense" tab: Category chuno, Vendor, "Amount ₹ *", Mode (Cash / Card / UPI /…
Expenses page ke Profit & Loss tab me Net Profit kaise banta hai? Billing → Expenses & GST → Expenses → "Profit & Loss" tab ("Profit & Loss Statement") upar chuni date range ka hisaab dikhata…
Fail ya ruka hua WhatsApp message ka bhi paisa katta hai kya? Jo message app ne bhejne se pehle hi rok diya — jaise balance kam, aaj ki limit, STOP / Hold (Sent Log me row ho to Status…
Family Card bechne ke baad bill kyu nahi bana, paisa kaise le? "Sell" ka message kehta hai "A draft bill will be created for the head-of-household.", par abhi sale ke saath koi bill nahi…
Family Card cancel ya Silver se Gold upgrade kaise kare? Owner / admin: Family Card → family → "📇 Detail" → "Cancel" → "Cancel membership? Benefits stop immediately." → OK. Card…
Family Card ka free cleaning aur discount bill par kaise lagta hai? Card active ho aur patient us family me juda ho to "New Bill" (Billing → Bills) ya chart ke bill drawer (ya mobile bill) se…
Family Card ka public link patient ko kaise bheje, usme kya dikhta hai? Family Card → family par click → "📇 Detail" → "Public URL" ke aage "Copy" → link head-of-household ko WhatsApp par khud paste…
Family Card ke Bronze, Silver, Gold tier kaise banaye? Billing → Plans & Memberships → Family Card → "📋 Plan Tiers" tab → "+ New tier" → Name, Slug, "Price (₹)", "Billing cycle"…
Family Card ke Emergency consults, Priority booking aur Birthday messages kaise kaam karte hain? Ye teeno abhi sirf card par dikhte hain — app inhe apne aap lagu nahi karta. "Emergency consults / yr" ki ginti ("Consults: 0…
Family Card page ke Households, Annual MRR, Expiring 30d aur "past due" ka matlab? Upar ke 4 box: Households = kitni families bani; With Active Plan = jinka card chal raha hai; Annual MRR = chal rahe saare…
Family Card renew kaise kare? Billing → Plans & Memberships → Family Card → family par click ("📇 Detail") → "💳 Current Plan" me "Renew" → "Renew…
Family Card tier edit ya Disable karne se purane card walon par kya asar hota hai? Edit ("Edit" → "Save tier"): naye benefits (cleanings, % discount) purane card walon par bhi turant lagne lagte hain, par unka…
Family me member jodte waqt "supports only N members" error kyu aata hai? Family ka card active ho to tier ke "Max members" se zyada log nahi jud sakte — message aata hai: Plan "<tier>" supports only…
Finalize par "Credit-limit breach" kyu aata hai? Patient ki credit limit set hai aur ye bill final karne se uska bakaya limit se upar ja raha hai — message me abhi ka bakaya,…
Financial Controls, Bakaya, Dunning ya Coupons kahan gaye? Financial Controls / Bakaya / Outstanding / Write-offs / Dunning / AI Cash-Flow Recovery → Billing → Pending Payments (andar…
Fraud alert me patient ka naam nahi, lamba code kyun dikhta hai? "Possible duplicate bill item for patient …" aur "Collector … has high unallocated intake" alerts me abhi patient / staff ka…
Fraud Detection me alert aaya to aage kya kare? Scan khud kuch nahi badalta — har alert hath se jaancho: Duplicate bill item → Billing → Bills → Billing Hub me us patient ke…
Free (₹0) treatment ko Done kaise kare, bill banega kya? Mark Done hamesha bill banata hai — bina bill ke Done karne ka option nahi hai. Free kaam ho to Complete drawer ke "💰 Charge…
Galat amount ka bill ban gaya — amount kaise theek karu? Sirf Draft bill ki rakam edit hoti hai (Billing → Bills → "Drafts" → "Edit"). Finalized bill (Mark Done se bana bill bhi final…
Galat bana gift card cancel ya delete kaise kare? Gift Cards page par cancel / delete ka button nahi hai. Card bika par kisi bill par laga nahi: owner / admin buyer patient ke…
Galat bill delete kiya, ab wahi treatment dobara bill me kyu nahi aata? Chart me "🗑 Delete" se bill Recycle Bin me chala jaata hai, par us bill ke treatment par "bill ho chuka" ka nishaan rehta hai…
Galat credit note ban gaya, use cancel (void) kaise kare? Credit note edit nahi hota; galat ho to Void karo. Ye abhi sirf mobile app se hota hai: Billing → Bills → Credit Notes (ya…
Galat daala hua expense edit kaise kare? Billing → Expenses & GST → Expenses → "Expenses" list me us row ka "Edit" → form "Edit Expense" tab me khulta hai → Category /…
Galat family ban gayi ya family ka naam ya phone galat hai, kaise sudhare? Abhi kisi screen (web ya mobile) par family ka naam, primary phone ya address badalne ka option nahi hai, aur family delete…
Galle se cash refund diya to Day End me kaise dikhaye? App me record kiya refund Day End ke Expected Cash se minus nahi hota. Galle se cash wapas diya ho to Billing → Day End → "+…
Gift card bechne ka paisa kahan dikhta hai aur receipt kaise print kare? "Issue" dabate hi buyer patient ("Paid by") ke naam ek receipt (advance) banti hai — popup me "Card GC-… issued. Receipt … —…
Gift card bill par kaise lagaye (redeem kare)? Billing → Bills → Offers → Gift Cards → "🔍 Look up / Redeem" → code (GC-…) daal kar dekho → "Use on whose bill?" patient…
Gift card galat bill par ya zyada amount me laga diya, undo kaise kare? Redeem ka undo button abhi nahi hai — card se kata paisa screen se wapas card par nahi aata, aur bill cancel karne se bhi card…
Gift card ka card ya voucher print kaise kare? Gift Cards screen par card / voucher print karne ka button abhi nahi hai. Card ka code (GC-…) "Issue" ke baad popup me aur…
Gift card ka code WhatsApp par nahi gaya, dobara kaise bheje? Code WhatsApp par sirf tab jaata hai jab "Issue Gift Card" me "Recipient Phone (for WhatsApp delivery)" bhara ho. Na jaaye to…
Gift card me kitna balance bacha hai aur kab tak valid hai kaise dekhe? Billing → Bills → Offers → Gift Cards → "🔍 Look up / Redeem" box me code (GC-…) likho → "Look up": "Balance: ₹X / ₹face…
Gift card ya voucher kaise beche (issue kare)? Billing → Bills → Offers → Gift Cards ("🎁 Gift Cards & Vouchers") → "Issue Gift Card": Face value ₹, "Paid by (patient)"…
GST & CA page receptionist ya doctor ko kyu nahi khulta? Billing → Expenses & GST → GST & CA → GST Filing Hub (screen par naam "Tax & Compliance") ke saare tab sirf owner / admin…
GST Filing Hub se GSTR-1 JSON aur GSTR-3B worksheet kaise nikale? Billing → Expenses & GST → GST & CA → GST Filing Hub → "GST Filing" tab: Filing Calendar me mahina chuno (pehle se pichhla…
GST hub me "Clinic GSTIN is not set" aaye to GSTIN kahan daale? GSTIN Setup → Settings → Billing → "Bill Settings (GST, UPI, bank)" → "GSTIN" box me bharo (format jaise 22AAAAA0000A1Z5) aur…
GST mode (inclusive ya exclusive) aur GST % kahan set kare? Bill Settings me GST mode ya GST % ka koi option nahi hai. Ye har bill par hota hai: Billing → Bills → Billing Hub me bill…
GST Report, GSTR-1 tab aur GST Filing me total alag kyu aata hai? Teeno alag cheez ginte hain. "GST Filing" ke GSTR-1 card ka "Taxable value" sirf GST wali lines hai (dental alag "Exempt…
GST return galti se Mark filed ho gaya to kaise hataye? Billing → Expenses & GST → GST & CA → "GST Filing" tab → Filing Calendar me us mahine par click → GSTR-1 / GSTR-3B card par…
GSTR-1 ke HSN Summary me 998511, 9993 ya UNCLASSIFIED kyu dikhta hai? HSN Summary bill ki har line ke HSN code se banta hai. Billing page (aur mobile Billing) par treatment list se jodi line me…
GSTR-1 tab me detail report aur CSV kaise nikale? Billing → Expenses & GST → GST & CA → "GSTR-1" tab → "Month" chuno → "Generate GSTR-1" → upar Invoices, Taxable, CGST, SGST,…
GSTR1 return app se one-click file kaise kare? Abhi ORALZY se GSTR-1 asli me one-click file nahi hota. "GST Filing" tab ka "One-click filing" card sirf tab dikhta hai jab…
Har branch ka Day End alag kaise kare? Abhi Day End par branch chunne ka option nahi hai — web aur mobile dono par poori clinic ka ek hi Day End banta hai, jisme…
Har payment pe patient ko loyalty points milein jo baad me discount bane — kaise setup kare? Billing → Plans & Memberships → Memberships → "⭐ Loyalty Points" → "Enable loyalty points program" ON → "Points earned per…
HDFC bank ki printed deposit slip par ORALZY se seedha print ho sakta hai? Bank ki pehle se chhapi (HDFC) slip par overlay print karne wala tool abhi ORALZY app me nahi hai. App apni khud ki "Cash…
Huddle ke "AR > 30 days alerts" me "Start dunning" kya karta hai? Today → Huddle → "AR > 30 days alerts" me 30 din se purane bill dikhte hain jinka paisa baaki hai (sabse purane 5, jinpar…
Insurance / TPA claim kaise file kare? Billing → Insurance & RGHS → Insurance → '+ New Claim': 'Patient *' chuno, 'Insurance Company' chuno (zaroori — bina iske…
ITC galat mahine me claim ho gaya to kaise wapas kare? Abhi screen se nahi hota. "ITC Ledger" tab me "Mark N as Claimed" ke baad row "claimed" (aur "Claimed Month") ho jaati hai;…
Jama paisa "bill par lagne ke liye pada hai"? Sidebar ki us note ke neeche "Bill par lagao" button hai — ek click me jama paisa sabse purane khule bill se shuru karke lag…
Kal ka day-end close karna bhool gaye, aaj entries bhi karni hain — kaise sambhalu? Pehle kal ki chhooti entries daal do, phir Billing → Day End → kal ki date → sirf kal ka cash gin kar "Save Count" → "Close…
Kaun se WhatsApp message par balance se kitna paisa katta hai? Clinic ka har WhatsApp message balance se katta hai — reply bhi (panel par likha hai "Every message is charged, replies…
Kis patient ki EMI kist overdue hai, kaise dekhe? Purane "EMI (bill)" plan me: Billing → Bills → EMI & Autopay → "Schedules" tab → row ka "Instalments" — har kist card par "#1…
Kis patient par kitna paisa baaki hai, poori dues list kahan dekhe? Billing → Pending Payments → "Dues & Credit" tab (Hinglish screen par "Bakaya & Udhaar"): har patient ki ek row — Outstanding,…
Kis staff ne coupon se kitna discount diya, Staff Discount Report kaise dekhe? Owner: Billing → Bills → Offers → Coupons → "Staff Report" → "Window" me "Whole year" (Year) ya "Custom range" (From / To) →…
Lab ka kitna hisaab (khata) baki hai kaise dekhe aur lab ko payment karke khata settle kaise kare? Treatment → Lab → Lab Cases → "Lab Vendors" tab → lab ki row par "📒 Ledger" (Total billed / Total paid / Outstanding). Lab…
Lab ka kitna paisa baaki hai kaise dekhe — khata aur payment app se? Treatment → Lab → Lab Cases → Lab Vendors tab me har lab ke saamne 📒 Ledger (Hinglish me "📒 Khata") button se running hisaab…
Ledger me "Refund issued", "Credit note issued" jaisi lines ka matlab kya hai? Patient Ledger ki har line ka Description batata hai wo kya hai. "Debit (Bill)" me: bill (pehle treatment ka naam ya…
Ledger me Closing minus me ya hara kyu dikh raha hai? Closing hara ya minus (jaise ₹-500) ho to patient par kuch baaki nahi — ulta patient ka utna paisa clinic ke paas jama…
Ledger me koi bill ya payment kyu nahi dikh raha? Patient Ledger me sirf patient ke apne pakke bill aate hain. Ye nahi aate: Draft bill (pehle Finalize karo), Cancelled bill,…
Ledger me sirf 1 April se entries kyu dikhti hain, purane bill kaha gaye? Web ka Patient Ledger chalu financial year dikhata hai: upar "Period" 1 April se aaj tak. Usse purane bill aur payment gayab…
Ledger page me patient kaise chune, "No patients loaded" aaye to kya kare? Billing → Bills → Ledger ka "Select Patient" dropdown app ki patient list se bharta hai ("Naam (phone)"). "⚠️ No patients…
Loyalty points bill par redeem kaise kare? Abhi kisi bill screen (web ya mobile) me points redeem karne ka button nahi hai — points sirf jamaa hote hain aur ⭐ ledger me…
Mahine me koi bill nahi bana to NIL return kaise mark kare? Billing → Expenses & GST → GST & CA → "GST Filing" tab: jis mahine koi invoice nahi bana uske naam ke aage "NIL?" dikhta hai;…
Member ka plan Silver se Gold kaise badle (membership upgrade)? Seedha upgrade ka button nahi hai. Billing → Plans & Memberships → Memberships → "👥 Active Members" me purani membership par…
Member patient ka discount ya free service bill par kaise lagta hai? Kuch dabana nahi padta: active membership wale patient ka bill "New Bill" (Billing → Bills) ya chart ke bill drawer se SAVE…
Membership bechne ke baad uska bill kahan milega aur payment kaise le? "💳 Sell to Patient" se bechte hi plan ke daam ka finalized (unpaid) bill patient ke naam ban jaata hai — line "Membership —…
Membership cancel kaise kare, galti se cancel ho gayi to? Memberships → "👥 Active Members" → row par "Cancel" → "Cancel this membership?" → "OK". Status "cancelled" ho jaata hai aur…
Membership plan delete kaise kare, "Delete failed: Forbidden" kyu aata hai? Memberships → "📋 Plan Templates" → plan par "Delete" → "Delete this plan? Existing memberships are unaffected." → "OK". Ye…
Membership plan ka "Slug" kya hota hai, kya bhare? Slug plan ka chhota andar wala code hai (jaise gold, silver, gold-2026) — patient ko nahi dikhta. "+ Create plan" me ye…
Membership plan ka daam ya discount badla to purane members par asar padega? Nahi. "📋 Plan Templates" → "Edit" → badlav → "Save plan" sirf naye sale par lagta hai. Bechte waqt plan ka daam, discount %,…
Membership plan me "Free inclusions" aur "Benefit rules" kaise bhare? Memberships → "📋 Plan Templates" → "+ Create plan" ya "Edit" → "Free inclusions" me "+ Add" se treatment naam + kitni baar…
Membership renew kaise kare, renew par bill banta hai kya? Billing → Plans & Memberships → Memberships → "👥 Active Members" → patient ki row par "Renew" → "OK". Validity plan ke months…
Memberships page ke "Active", "Expiring 30d" aur "Lifetime ₹" ka matlab kya hai? "👥 Active Members" tab ke upar: Active = abhi active memberships ki ginti; Expiring 30d = active memberships jo agle 30 din…
Mission Control ke Money tab me Billed today, Collected, Outstanding ka matlab? Today → Mission Control → "Money" tab → "Revenue command": "Billed today" (aaj ke final bills), "Collected" (aaj mila paisa),…
Money tab me "Receivables by age" (0–30 d, 90+ d) kya batata hai? Today → Mission Control → "Money" tab → "Receivables by age": patients par baaki paisa kitna purana hai — "Current", "0–30 d",…
Naya discount coupon code kaise banaye? Sirf owner: Billing → Bills → Offers → Coupons → "New Coupon" → "Code *" (jaise WELCOME500), "Display Name", "Discount Type"…
Naya EMI ya Recurring schedule save nahi ho raha, laal error aata hai? "+ New Schedule" form ke neeche laal box ka matlab: "Pick a patient." = Patient nahi chuna. "Description / treatment name…
Naye patient ki consultation fee registration par hi kaise le? Step 3 ke "🧾 Consultation Fee" box me "Collect fee now" tick rehne do → "How is the fee being paid?" me "💵 Cash" / "📱 UPI…
Naye patient ki registration / consultation fee ka UPI QR kaise dikhau? Register form ke Step 3 me "🧾 Consultation Fee" box me "Collect fee now" tick rakho → "How is the fee being paid?" me "📱 UPI…
Negotiation (AI) page khaali kyu hai, patient mehnga bole to kya kare? Billing → Bills → Negotiation (AI) sirf un purane "Estimate" records ko dikhata hai jinka status Sent ho — aaj app me aisa…
Negotiation (AI) se patient ko EMI, discount ya sasta vikalp kaise suggest kare? Billing → Bills → Negotiation (AI): "Max discount allowed:" % bharo → "Recent estimates" me patient ke estimate par click →…
Old dues cleanup kya hai, purane software se aaya bakaya kaise saaf kare? Billing → Pending Payments → "Old dues cleanup" tab (ye tab tabhi dikhta hai jab feature aapki clinic me chalu ho): purane…
One-click GSTR-1 card asli GST portal tak jaata hai ya sandbox (test) hai? Abhi nahi. Billing → Expenses & GST → GST & CA → GST Filing Hub → GST Filing tab ka one-click card sirf beta clinics me hai…
Online payment ka paisa kiske account me jaata hai? Setup → Settings → Billing → Payment Gateways me jo Razorpay / Cashfree / Pine Labs / Paytm keys aap daalte ho, patient ka…
Online payment webhook se bhi aaya aur staff ne bhi entry kar di — collection double dikh raha Gateway (Cashfree/Razorpay) payments apne aap record hote hain — staff ki manual entry duplicate hai, use admin void karwao…
ORALZY Store kahan hai, usme kya milta hai? Setup → Plan & Help → Store (web + mobile). Ek hi page par chaar tab: 🧩 Add-ons, 💎 Plan, 💬 WhatsApp credits, 🤖 AI credits…
Orange QR bill design kya hai, purana bill design wapas kaise kare? Ab har clinic ka default bill "Orange QR" design hai: A4 landscape me do copy (Original · Clinic copy + Customer copy), bache…
Package ka session kaise ghataye ("Use 1")? Billing → Plans & Memberships → Packages → "Patient Usage" tab → "Select patient..." me patient chuno → uske package card me…
Package me galti se "Use 1" dab gaya, wapas kaise kare? "Use 1" ka koi undo ya minus button nahi hai — Billing → Plans & Memberships → Packages → "Patient Usage" me ek baar dabane…
Package template delete ya band kaise kare? Web ke Packages page par delete ka button nahi hai. Mobile app me Billing → Plans & Memberships → Packages → package par…
Package, Membership aur Family Card me kya farak hai? Teeno Billing → Plans & Memberships me hain. Packages = tay treatments ke ginti wale session ek daam par (har visit par "Use…
Packages page ke "Sell to Patient" tab se package kaise beche? Billing → Plans & Memberships → Packages → "Sell to Patient" tab → "Patient *" me patient chuno → "Package *" me package chuno…
Patient bola online pay kiya par bill me due dikh raha hai, kya karu? Pehle pucho patient ne kaunsa raasta use kiya. Direct UPI (1-tap UPI link / QR) ka paisa seedha clinic ke bank me jaata hai,…
Patient bola payment receipt nahi mili — dubara receipt kaise nikalu? Patient chart → Sections → "Visits" → us din ka card → "● Payments Received" → payment row par "🖨 Receipt" — wahi receipt…
Patient chart me bill aur payment ke button kahan hain? Patient Care → Patients → Patient List se patient kholo. Paise ke darwaze: upar "Bill / Collect" button; ⋯ (More actions) →…
Patient chart se package kaise beche aur uska paisa kaise le? Patient chart → Sections → "Money" → "🎁 Packages — N active" card → "+ Sell package" → list me package → "✓ Sell to patient".…
Patient discount coupon code leke aaya — bill me kaise apply karu? Billing → Bills → "Create Invoice" (ya "New Proforma") editor me "🎟 Discount Coupon" box: code likho → "Validate" → "Coupon…
Patient ek saath payment na kar sake to kiston (EMI) me payment plan kaise banaye? Billing → Bills → EMI & Autopay → "Schedules" tab → "+ New Schedule" → Plan Type "Fixed Total (EMI)" → Patient, "Treatment /…
Patient ka advance galat bill me adjust ho gaya — allocation kaise sudharu? Receipt ko ek bill se doosre bill par shift karne ka button app me nahi hai. Advance tab bill par lagta hai jab "Apply to…
Patient ka outstanding / bakaya payment kaise record karu — marij ka baki paisa jama kaise karu (record payment against balance)? Patient chart kholo → upar "Bill / Collect" (ya sidebar ka "Collect", ya Sections → Money ka "₹ Bill / Collect payment") →…
Patient ka package cancel kaise kare aur bache session kaise dekhe? Patient chart → Sections → "Money" → Packages card me package ki row par 🗑 → "Cancel package "<naam>"? This cannot be…
Patient ka package expire ho gaya, validity kaise badhaye? Bike hue package ki expiry badhane ka koi option nahi hai. Expiry bechte waqt tay hoti hai (sale ki date + template ki…
Patient ka UPI bank me aaya, app ke payment se kaise milau? Bank reconciliation → "👤 Patient payments": RGHS ke alawa har bank entry app ke payment se milti hai — pehle UTR / RRN…
Patient ke 4-5 visit ke alag-alag bill hain — ek hi kagaz par kaise du? Patient chart → ⋯ (More actions) → Print → "🧾 Print bills — choose…" (ya Money section me wahi button). Saare invoice tick…
Patient ke account se paise kate par UPI failed dikha — payment entry karu ya nahi? Jab tak paisa clinic ke account me visible na ho, entry MAT karo. Failed UPI me kata hua paisa bank usually 1-3 din me…
Patient ke loyalty points kaise dekhe aur haath se kam-zyada kaise kare? Billing → Plans & Memberships → Memberships → "👥 Active Members" → patient ki row par ⭐ → "Current balance N pts" aur poori…
Patient ke UPI se har mahine EMI apne aap kaise kate (UPI Autopay)? Billing → Bills → EMI & Autopay → "UPI Autopay" tab → "New Mandate" → patient chuno, "Amount per cycle (₹)", Cycle (Monthly /…
Patient keh raha pura paisa de chuka, app due dikha raha — kaise verify karu? Patient ki puri payment history + Day Activity ledger se date-wise verify karo. Aksar payment family member ki file me hoti…
Patient ki credit limit aur Net Terms (udhaar ke din) kaise set kare? Billing → Pending Payments → "Dues & Credit" → patient ki row par "Set Limit" → popup "Credit Policy — naam": "Credit Limit…
Patient ki insurance policy treatment se pehle verify kaise kare? Billing → Insurance & RGHS → Insurance → Pre-Auth Verify → 'Add Policy': 'Patient *', 'Insurer *', TPA, 'Policy Number *',…
Patient ko bakaya ka reminder chart se kaise bheje? Patient chart → left sidebar Outstanding box → "Remind" (button sirf tab dikhta hai jab bakaya ho). Patient ko bakaya ka…
Patient ko bill PDF WhatsApp par kaise bheju? Patient chart → ⋯ (More actions) → "WhatsApp patient" → "Send documents (PDF)" → "🧾 Latest bill". Patient ka sabse naya final…
Patient ko online payment ka UPI link kaise bheje? Do tarah ke link hain. (1) UPI link (upi://pay) — Billing → Bills me bill row ka "Pay Link" ise copy karta hai, aur clinic ke…
Patient ko paisa wapas (refund) kaise kare? Normal payment ka alag "Refund" button app me abhi nahi hai — sirf 🔒 Security deposit card me "↩ Return deposit" hai. Paisa…
Patient Ledger me Opening, Bills, Paid aur Closing ka matlab kya hai? Billing → Bills → Ledger → Patient Ledger (ya patient chart → Sections → "Money") me upar 4 number: "Opening" = 1 April se…
Patient list ka laal ₹ aur chart ka baki amount alag kyu hai? List card ka laal ₹ ek saved jaldi-dikhne wala figure hai — bill, payment, refund ya credit note save hote hi update hota hai…
Patient ne 2000 diye par 3 purane bills baaki hain — payment kis bill me lagau? Patient chart → "Bill / Collect" → "Collect payment" me saare khule bills purane se naye kram me tick aate hain. Upar "How…
Patient ne apne app se UPI pay kiya to clinic me kaise darj kare? Patient app ke "Bills & Payments" me "Pay ₹X Online": clinic ka payment gateway juda ho to patient gateway link se pay karta…
Patient ne baat kar li, uski dunning reminder kaise Pause ya Stop kare? Billing → Pending Payments → Reminders (Dunning) (Hinglish screen par tab "Yaad Dilao") → patient / phone / bill # se dhundho…
Patient ne bhool se zyada paisa de diya — extra amount ka kya karu? Do saaf raste: (1) extra paisa patient ke khate me advance rakho — "Collect payment" me bill ka hissa bill ki row / "How much…
Patient portal ya app me "Pay now" dabane par kya hota hai? Portal ke "💰 Bills" tab me bakaya bill par "Pay now" (app me "Pay ₹X Online") aata hai. Clinic ka payment gateway (Payment…
Patient purana bill badalwana chahta hai, closed date ka bill edit hoga kya? Finalized bill kabhi edit nahi hota — Day End reopen karne par bhi nahi (app kehta hai "Cannot edit a … bill. Issue a credit…
Patient shehar chhod gaya, due kabhi nahi milega — bill delete kar du kya? Delete MAT karo — treatment hua tha, record legal zaroorat hai. Write-off karo: due maaf ho jata hai, reports me bad-debt alag…
Patient thoda paisa de aur baaki maaf karna ho to bill Settle kaise kare? Billing → Pending Payments → "Dues & Credit" → "💰 Receive" → bill ke aage 🤝 → popup "🤝 Settle Bill": "Patient pays" me…
Patients ke liye discount coupon ya gift card banane ka option kahan hai? Billing → Bills → Offers (pehle naam "Pricing Strategy") — teen tab: "Dynamic Pricing", "Coupons", "Gift Cards". Coupon…
Pay link bhejte waqt 'UPI ID set nahi hai' error — kahan set karu? Setup → Settings → Billing → Bill Settings (GST, UPI, bank) me clinic ki UPI ID bharo — wahi ID pay-link me jati hai aur paisa…
Payment darj hone ke baad kya hota hai, patient ko kya jaata hai? "₹X received — record it" dabate hi: receipt print ke liye apne aap khulti hai (web aur mobile), jis bill par paisa laga wo…
Payment galat amount, mode ya date me darj ho gayi, edit kaise kare? Darj payment ko edit karne ka button app me (web ya mobile) nahi hai. Tarika: owner/admin us receipt ko Patient chart →…
Payment galat patient ki file me chali gayi (same naam) — dusri file me kaise transfer karu? Direct transfer nahi hota — galat file wali payment ko admin void kare (Staff PIN), phir sahi patient me wahi payment dobara…
Payment Gateways me Razorpay ki keys kaise daale? Owner / admin: Setup → Settings → Billing → Payment Gateways → "🔗 Razorpay (Online Payment Links)" card → "Key ID"…
Payment Gateways me SANDBOX aur LIVE ka matlab kya hai? SANDBOX / Test = nakli lenden, asli paisa nahi aata — sirf jaanch ke liye. LIVE = asli payment. Pine Labs: "Sandbox / Test…
Payment ki receipt patient ko WhatsApp par kaise bheje? Receipt ka PDF bhejne ka button nahi hai. Patient chart → ⋯ (More actions) → "Send via WhatsApp" → "Payment Received" dabao…
Payment lena, void, edit ya refund kaun kar sakta hai? Payment lena ("Collect payment", mobile "+ Payment") clinic ka koi bhi staff login kar sakta hai — receptionist, assistant,…
Payment link ka paisa aaya ya nahi kaise pata kare? Setup → Integrations → Payment Links & Bank → "Payment Links" list me Status (created / sent / opened / paid / expired /…
Payment mode Cash, UPI, Card, Cheque ya Bank kaunsa chune? Jis tarah paisa aaya wahi mode chuno. Collect payment ke "Payment mode" me Cash · UPI · Card · Cheque · Bank hain (mobile:…
Payment save karte waqt 'day open nahi hai' error aa rahi — iska matlab? Ye lock sirf us din par lagta hai jo Day End me CLOSE ho chuka hai — us date par naya bill/payment save nahi hota (423). Din…
Payment Schedules list me Kind, Progress aur Status ka matlab kya hai? Kind: "EMI" = Fixed Total plan, "EMI (bill)" = kisi bill ko kiston me baanta gaya purana plan, "RECURRING" = har cycle naya…
Payment Schedules me "Set up ⚡" button kya karta hai? "Set up ⚡" se har mahine apne aap paisa nahi katta. Ye sirf ek kist (EMI) ya ek cycle (Recurring) ke amount ka ek baar ka…
Paytm QR se payment apne aap confirm kaise hota hai? (pilot) PILOT: clinic ka APNA Paytm for Business account (MID + Merchant Key) Setup → Settings → Billing → Payment Gateways me daalo,…
Peak time ya Sunday par alag rate (Dynamic Pricing) kaise lagaye? Billing → Bills → Offers → "Dynamic Pricing" tab (owner / admin): "+ Add Band" se band banao — Label, Days of Week, Start hour…
Pending Payments me "💰 Receive" se baaki paisa kaise le? Billing → Pending Payments → "Dues & Credit" → row ka "💰 Receive" → popup "💰 naam — open bills" me har khule bill ke aage 3…
Pharmacy counter ka cash clinic ke Day End me kyu nahi dikhta? Clinic ka Day End (Billing → Day End) sirf clinic ke payments ginta hai. Pharmacy counter ki dawai bikri ka apna Day End hai:…
Pichhle mahine ke expenses kaise dekhe aur dhoondhe? Billing → Expenses & GST → Expenses → upar dahini taraf ki do dates (From "to" To) badlo — "Expenses" list, "Total: ₹…" aur…
Pine Labs A910 card machine ki settings kaise kare? Owner / admin: Setup → Settings → Billing → Payment Gateways → "🏧 Pine Labs A910 POS Machine" → "API Key / Security Token *",…
Plan me rate ya quantity galat daal di — edit kaise karu? Planned row kholo (Tooth Chart → "Plan" list me row par click, ya Visits card ka ✎) → "Plan item" drawer → "Estimated cost" ke…
Plan purana hai aur rate badal gaya, bill purane rate se banega ya naye se? Bill PLAN me save hue rate se banta hai — rate card (Treatment Types) ka daam baad me badalne se purane planned treatment apne…
Plan wale treatment ka bill 'New bill' se pehle bana diya, ab Mark Done kare to? Dhyan do: Mark Done hamesha apna naya bill banata hai. Plan wali row chart ke "New bill" me pehle hi bill kar di ho to Mark…
PMJAY, CGHS jaise govt scheme claim draft se paid tak kaise chalaye? Billing → Insurance & RGHS → Govt Schemes → 'Claims' → 'New Claim': Scheme *, Patient *, Beneficiary No. * (PMJAY ID / CGHS…
Price on request kya hai, ORALZY plan ka daam kyun nahi dikhta? ORALZY Core plan aur add-ons ka list price public nahi hai — har clinic ko uski zaroorat ke hisaab se offer milta hai. My Plan…
Pricing band edit, kuch din ke liye band ya delete kaise kare? Billing → Bills → Offers → Dynamic Pricing → "Pricing Bands" table me band ki row par "Edit" → badlav karo ya "Band enabled"…
Print bills me kuch hi bill kaise chune, consolidated ya statement? Patient chart → ⋯ → Print → "🧾 Print bills — choose…": jo invoice chahiye tick karo. 1 tick = "Print tax invoice", saare =…
Proforma (estimate) ko invoice me kaise badle? Billing → Bills me final proforma ki row par "To Invoice" → "Convert this proforma into a draft invoice?" → "Convert". Wahi…
Proforma banane se patient ka bakaya (due) kyu badh gaya? Abhi app finalized proforma ki rakam ko bhi patient ke bakaya me gin leta hai — patient card ka due, Billing → Bills ka…
Purana bakaya reception counter par kaise clear kare? Patient chart ke upar "🧹 Purana bakaya" tile (web) ya Ageing & Credit row ka "🧹 Set-off ₹X" dabao → wajah chuno → "Hatao ₹X"…
Purana baki paisa jo ab milega hi nahi — use maaf (write-off) kaise kare taaki reports sahi dikhe? Billing → Pending Payments → "Dues & Credit" → patient ki row par "💰 Receive" → us bill ke aage ❌ → popup "❌ Write-off…
Pure parivaar ka saal bhar ka Family Health Card plan kaise banau aur bechu? 1) Owner / admin: Billing → Plans & Memberships → Family Card → "📋 Plan Tiers" me tier banao ("+ New tier" ya "Seed…
Quarterly (QRMP) GST return wali clinic me calendar OVERDUE kyu dikhata hai? GST Filing Hub ka Filing Calendar sirf monthly filer ke hisaab se chalta hai: har mahine ka GSTR-1 agle mahine ki 11 aur…
QuickBooks se ORALZY jodkar bills sync hote hain kya? Setup → Integrations → Payment Links & Bank → "QuickBooks" tab me "Connect QuickBooks" button aur "Connected" / "Not…
Razorpay ya Cashfree ka account badalna ya gateway hatana ho to kya kare? Owner / admin: Setup → Settings → Billing → Payment Gateways. Naya account: nayi Key ID + Key Secret (Cashfree me App ID +…
Receipt ka Void button kyu nahi dikhta ya "Could not void" kyu aata hai? Receipt Void sirf owner/admin kar sakte hain — web chart ke Visits → "Payments Received" me "🗑 Void" baaki logon ko dikhta hi…
Receipt par Balance Due aur Against Invoice me kya likha hota hai? Payment receipt par: receipt number (PMT-…), "AMOUNT RECEIVED" aur shabdon me amount, "Received from" + "Patient ID" (UHID),…
Receipt void kaise kare — chart se hataun to billing se hate? Chart ki receipt row par "🖨 Receipt" ke bagal me "🗑 Void" hai (admin/owner ko) — ek hi payment record poore app me hai,…
Receipt Void kare ya refund, dono me kya fark hai? Void = entry hi galat thi (paisa aaya hi nahi, do baar darj hua, galat patient ya galat mode) — owner/admin receipt par "🗑…
Receptionist se bill Cancel, refund ya Recycle Bin kyu nahi hota? Billing → Bills me "Cancel" button sabko dikhta hai, par bill Cancel, payment refund aur proforma "To Invoice" sirf Doctor,…
Recurring charge (har mahine apne aap bill) kaise banaye? Billing → Bills → EMI & Autopay → "Schedules" tab → "+ New Schedule" → Plan Type "Recurring (Subscription)" → Patient,…
Recurring charge ka amount, frequency ya end date kaise badle? Web ke "Schedules" tab me recurring row ka Edit nahi hai. Mobile app → Billing → Bills → "Recurring Charges" → row ka ✏️…
Recurring charge ko Pause, Resume ya Cancel kaise kare? Billing → Bills → EMI & Autopay → "Schedules" tab → "Recurring" chip → row par "Pause" (active par), "Resume" (paused par) ya…
Referring doctor ka galat pay-out record ho gaya to kaise theek kare? App me record kiya hua pay-out wapas lene ya edit karne ka option nahi hai — "Record pay-out" sirf jodta hai, aur minus rakam…
Referring doctor ka Ledger dekh kar pay-out kaise record kare? Patient Care → Referrals → "Referring Doctors" tab → doctor card ka $ (Ledger) icon → "📒 <naam> — Honorarium Ledger":…
Register form me "Consultation Fee" wala box kyun nahi dikh raha? Teen wajah: (1) clinic me fee band hai — owner/admin Setup → Settings → Billing → Consultation Fee on kare; (2) patient scheme…
Registration par fee ka amount badla par bill me default fee kyun lagi? Fee ka "Amount (₹)" sirf owner / admin login badal sakta hai. Receptionist, doctor ya baaki login se likha amount server nahi…
Registration par fee nahi leni ho to Waive kaise kare? "🧾 Consultation Fee" box me "Collect fee now" ka tick hata do — label "Waive (no charge)" ho jaata hai aur patient bina fee…
Reminders (Dunning) list khaali kyun hai, koi sequence nahi dikh raha? Billing → Pending Payments → Reminders (Dunning) me sirf wahi bill aate hain jinpar kisi ne "Start dunning" dabaya ho — app…
Reminders (Dunning) me Active, Paused, Escalated, Completed ka matlab kya hai? Active = ladder chal rahi hai; Paused = aapne roki hai, message nahi jaayenge; Escalated = Day 45 paar — app ab message nahi…
Rent ya salary jaisa har mahine ka kharcha apne aap kaise daale? Expenses me "repeat" / recurring kharcha ka option nahi hai — har kharcha ek baar ki entry hai. Har mahine rent / salary dene…
RGHS Bank milaan kaise kare, kis claim ka paisa aaya? Billing → Insurance & RGHS → Bank reconciliation (Hinglish menu me "Bank milaan"): teen file chun kar "Upload" — "1. Bank…
RGHS ka bill patient ke outstanding me kyu dikhta tha, govt account kya hai? RGHS / CGHS jaise scheme patient ka bill banate waqt "Which account is this bill for?" me "🏛️ … account (govt) —…
RGHS ka bill Scheme A/c me kyu nahi dikh raha? Scheme A/c me sirf wahi pakka (finalize) bill aata hai jo banate waqt "Which account is this bill for?" (treatment done karte…
RGHS ka OPD / Day-Care number har patient par daalna padta hai — koi shortcut? Haan, teen shortcut: (1) chart → Edit → Scheme numbers card → "+ Number for new visit" → "📋 Paste from RGHS portal" me portal…
RGHS ka reimbursement Day End ke Bank ya UPI me kyu jud gaya? "Reimbursement received" se darj har amount ek payment hai, isliye uski "Date" wale din ke Day End me mode ke hisaab se judta…
RGHS ke 90 din se purane pending claim kaise dekhe? Scheme A/c (Billing → Insurance & RGHS → Scheme A/c) me ageing ka alag filter nahi hai — "Pending" list naye se purane kram me…
RGHS ne kitna approve kiya, kitna kata? Bank reconciliation → "🏛️ RGHS claims": card "Not approved by RGHS" (bill − RGHS approved), "TDS deducted" (10%, Form 26AS me…
RGHS ne TDS kaat kar ya kam paisa bheja, Scheme A/c me kya daale? "Reimbursement received" ke "Amount received" me utna hi daalo jitna sach me bank me aaya (TDS kat kar), saath me UTR. Box me…
RGHS patient ka koi treatment RGHS rate list me nahi hai, kaunsa rate lagega? RGHS Price khaali wale treatment par chart / bill me General Price dikhta hai. Agar wo treatment RGHS me covered hi nahi…
RGHS patient ka security deposit Scheme A/c me kyu nahi dikhta? Security deposit bill ka paisa nahi hai, isliye Scheme A/c me nahi aata. Wo patient chart → Sections → Money → "🔒 Security…
RGHS patient ke bill par "Which account is this bill for?" me kya chune? Scheme (RGHS/CGHS…) patient par "New bill" me Save dabate hi ye popup aata hai (Hinglish screen: "Bill kiske account me?").…
RGHS patient ko General rate se bill ban gaya, RGHS rate kaise lagwaye? Rate patient ki scheme aur Treatment Type se aata hai: patient RGHS ho aur Setup → Settings → Clinical → Treatment Types me us…
RGHS ya CGHS scheme patient se bhi consultation fee kaise le? Owner / admin: Setup → Settings → Billing → Consultation Fee → "Charge this fee for which patients?" me us scheme (RGHS, CGHS,…
Salary ya dawai ki kharid Expenses me apne aap kyu nahi aati? Kyunki Expenses me sirf haath se daale kharche aate hain, plus Lab Bills ka "💸 Pay" aur Veeransh Action mode. Payroll ki…
Scheme A/c (Scheme / Govt Account) kahan milta hai? Billing → Insurance & RGHS → Scheme A/c — "Scheme / Govt Account" (RGHS / CGHS bills ka govt wala khata). Billing → Bills →…
Scheme A/c aur Bank milaan me kaun kya kar sakta hai? Dekhna: har clinic login (owner, admin, doctor, receptionist, assistant, staff, auditor). "Reimbursement received", aur Bank…
Scheme A/c ki list print ya Excel me kaise nikale? Scheme A/c page par print ya Excel ka button nahi hai. Kisi period ke scheme bills ka jod aur list chahiye to owner / admin…
Scheme A/c me "Reimbursement received" button nahi dikh raha ya save nahi ho raha? Button sirf us bill par aata hai jiska Pending ₹0 se zyada ho — "Settled" filter ke bills par nahi aata (unka paisa poora aa…
Scheme A/c me Billed to schemes, Reimbursed aur Pending from govt ka matlab? Billing → Insurance & RGHS → Scheme A/c ke upar ke card: "Billed to schemes" = govt (RGHS / CGHS…) ke khate wale bills ka kul,…
Scheme A/c me galat reimbursement darj ho gaya, kaise hataye? Scheme A/c me reimbursement ka edit / delete button nahi hai — wo bill par ek payment ban jaata hai. Patient chart kholo →…
Security deposit kaise le aur wapas kaise kare? Patient chart → Money → "🔒 Security deposit" card → "+ Take deposit" (amount, mode, note). Lautana: deposit ke saamne "↩…
Security deposit kaise le aur wapas kaise kare? Patient chart (V2) → Money → "🔒 Security deposit" card → "+ Take deposit" (amount, mode, note). Wapas: usi card par "↩ Return…
Security deposit wapas kyu nahi ho raha, bill me adjust kyu nahi hota? Deposit lautana ("↩ Return deposit") sirf owner, admin ya doctor login se hota hai — receptionist par "Forbidden: insufficient…
Seed common defaults dabane se kaunse pricing band bante hain? "⚡ Seed common defaults" 4 band jodta hai: "Night Emergency (10 PM – 6 AM)" ×1.5, "Early Morning (6 – 9 AM)" ×1.3, "Sunday…
Shaam ko clinic band karte waqt ORALZY me kya kya kare? 1) Today → Calendar me bache appointments ko "Mark complete" / "Mark no-show" (time nikal jaane ke baad hi chalta hai) /…
Shak hai counter pe cash liya gaya par entry nahi hui — kaise investigate karu? Setup → Admin → Users & Policy → Day Activity me us din ki puri ledger kholo — bills bina payment ke, gaps aur timing sab…
Sirf kuch bills print karne hain, saare nahi — chun kaise sakte hain? Chart ke ⋯ menu me "Print bills — choose…" — tick karo kaunse invoice chahiye. Tick ki ginti print ka type badal deti hai.
Staff ne galti se bill delete kar diya — wapas la sakte hain kya? Haan — deleted bill 30 din tak Recycle Bin me rehta hai. Owner/admin use restore kar sakta hai, wo wapas ledger me aa jata hai.
Subscription needed screen aa gaya, app band kyun ho gaya? Jab clinic ka payment baaki ho (trial khatam, signup ke baad payment nahi hua, ya subscription overdue + 7 din grace khatam),…
Tally Export se Tally ke liye XML file kaise nikale? Setup → Integrations → Payment Links & Bank → "Tally Export" → From aur To date chuno → "Sales Vouchers" (har bill = ek Sales…
TDS entry galat daal di to edit ya delete kaise kare? Abhi "TDS" tab me entry kholne, badalne ya delete karne ka koi button nahi hai, web aur mobile dono par. Status bhi hamesha…
TDS tab me nayi TDS entry kaise daale? Billing → Expenses & GST → GST & CA → "TDS" tab → "New TDS Entry" → Section (194H / 194I / 194J / 194Q / 194C / Other),…
Tele-consult ke baad auto bill aur follow-up message kab jaata hai? Setup → Settings → Auto Messages → Tele-Consult me "Auto-bill on session end" ON (default) aur "Fee per consult (₹)" 0 se…
TeleMed me "End Session" dabane par consult ka bill apne aap banta hai? Nahi. Web ke Telemedicine page par "End Session" sirf page ka video band karta hai — koi bill nahi banta, session "khatam" bhi…
TPA-wise denial rate aur settlement me lagne wale din (TAT) kaha dikhte hain? Billing → Insurance & RGHS → Insurance → "📊 TPA Analytics" tab: upar Total Claims, Overall Denial Rate, Recovery %, Total…
TPA/insurance patient ka treatment ho gaya par approval pending — bill kaise rakhu? Bill turant banao (record ke liye), due khada rehne do — claim Billing → Insurance & RGHS → Insurance → '+ New Claim' se banao…
Treatment cancel — bill bane ke baad patient ka paisa wapas (refund) kaise kare? Bill final ho chuka ho to owner/admin us bill par Credit Note banaye — Billing → Bills me bill row ka "Credit Note" (poora…
Treatment complete hone ke baad patient paisa wapas mang raha — refund kaise du? Patient chart (web ya mobile) me aam payment ka "Refund" button abhi nahi hai — sirf 🔒 Security deposit ka "↩ Return deposit"…
Treatment package (bundle offer) kaise banaye? Billing → Plans & Memberships → Packages → "+ Create Package" tab → "Package Name *", "Price ₹ *", "Validity (days)" (default…
Treatment profitability me asli kharcha (material cost) kaise judta hai? Billing → Expenses & GST → Expenses → Profitability: kharcha = lab ka bill + doctor commission + material. Material ke liye…
Treatment se pehle advance kaise le aur baad me bill par kaise lagaye? Patient chart → "Bill / Collect" → drawer "Collect payment". Koi bill baaki nahi to "How much is paid today?" me advance likho…
Treatment shuru hone se pehle patient ko kharche ka estimate (quotation) kaise banakar de? Billing → Bills → "New Proforma" se estimate banao — items, price, GST bharo aur Finalize karo; number <Short…
UPI Autopay ka approval link patient ko dobara kaise bheje? Billing → Bills → EMI & Autopay → "UPI Autopay" tab → "Pending auth" wali row par "Send" — WhatsApp khulta hai jisme link ke…
UPI Autopay mandate cancel kaise kare? Billing → Bills → EMI & Autopay → "UPI Autopay" tab → mandate ki row par laal ✕ → "Cancel this autopay mandate? Future cycles…
UPI Autopay mandate ka amount ya cycle kaise badle? Bana hua mandate badla nahi ja sakta — UPI Autopay tab me koi Edit button nahi hai. Billing → Bills → EMI & Autopay → "UPI…
UPI Autopay mandate ke status Pending auth, Active, Failed ka matlab kya hai? "Pending auth" = link bana hai, patient ne abhi UPI app me approve nahi kiya. "Active" = patient ne approve kar diya, cycle…
UPI Autopay se kata paisa app me payment kab dikhta hai? Billing → Bills → EMI & Autopay → "UPI Autopay" tab ("UPI Autopay — Mandate Manager") khulte hi aur "Sync" dabane par app…
UPI Autopay se kata paisa kis bill me judta hai? Kisi ek bill me apne aap nahi. Web par UPI Autopay page khulne ya "Sync" par har kata cycle patient ke naam ek UPI payment ban…
UPI Autopay set kiya tha phir bhi patient ki kisht nahi kati — kya check karu? Pehle web par Billing → Bills → EMI & Autopay → "UPI Autopay" tab kholo ya "Sync" dabao — mandate ka status aur kata paisa…
UPI payment me UTR kya hai aur kahan likhe? UTR = UPI payment ka reference number (patient ke UPI app ya clinic ke bank SMS me). Collect payment me Payment mode "UPI"…
Visit card par ₹2,000/5,000, +₹ aur −₹ ka matlab kya hai? Visits ke har din ke card par: "₹paid/total" = us din ke bills me kitna paid / kul bill (poora paid ho to hara, warna peela);…
Walk-in ya same-day patient par extra charge kaise lagaye? Billing → Bills → Offers → Dynamic Pricing → "Same-Day Booking Surcharge" box: "Enabled" tick, "Mode" ("Flat ₹ add" ya…
WhatsApp balance jaldi khatam ho raha hai, paisa kahan kata kaise dekhe? Har message ka alag kata amount app me list nahi hota — "💰 WhatsApp Balance & Packs" me sirf kul "Lifetime spent" aur "Last…
WhatsApp balance kam hone ka alert kab aur kisko aata hai? ORALZY clinic owner ke registered mobile par WhatsApp alert bhejta hai jab balance pichhle recharge ke turant baad wale…
WhatsApp Balance tile me Current Balance, Lifetime spent aur Last send ka matlab kya hai? Patient Connect → WhatsApp → upar "💰 WhatsApp Balance & Packs" (click to expand). "Current Balance" = abhi bache ₹ (rupaye,…
WhatsApp ka per message rate kya hai? Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs → "💸 Per-message pricing" table: Category / You pay —…
Write-off approval kaise kare, staff ka write-off pending kyun dikh raha hai? Owner / admin ke alawa koi bhi "❌ Write-off (khatam)" kare to wo PENDING jaata hai aur bill khula rehta hai. Owner / admin…
Write-off galti se ho gaya ya reject ho gaya, ab wapas kaise kare? Approved write-off ko wapas (undo) karne ka app me koi button nahi hai — Write-offs tab me ✓ / ✗ sirf pending request par aate…
Write-offs list me Category bad-debt, goodwill, correction ka matlab kya hai? Write-offs tab me har maaf kiye paise ki row hoti hai; Category batati hai kahan se aayi: bad-debt = "❌ Write-off (khatam)" se…
Write-offs tab me approve (✓ / ✗) button kyun nahi dikh raha? Billing → Pending Payments → "Write-offs" tab me ✓ / ✗ sirf owner / admin login ko aur sirf "pending" row par dikhte hain.…
Yearly Generator se ek saath bahut saare coupon code kaise banaye? Sirf owner, web par: Billing → Bills → Offers → Coupons → "Yearly Generator" → "How many coupons *" (1–5000), "Year", "Min…
Your ORALZY offer ka payment link aaya hai, pay kaise kare? ORALZY ne jo link bheja wo WhatsApp / email ke saath app me bhi "🎁 Your ORALZY offer" card me dikhta hai — Setup → Plan &…