ORALZY
FAQ

Patient keh raha pura paisa de chuka, app due dikha raha — kaise verify karu?

Patient ki puri payment history + Day Activity ledger se date-wise verify karo. Aksar payment family member ki file me hoti hai, UPI-link payment record nahi hua hota, ya advance unallocated pada hota hai.

Where in ORALZY: Patient Chart → Billing tab

SHANT rehke verify karo — 4 common wajah hain:

  1. PAYMENT DUSRI FILE ME: Same naam ke do patients ya family member ki file me payment enter ho gayi. Patient ke family-linked accounts aur duplicate patients check karo (duplicate mile to merge bhi kar do).
  2. UPI-LINK PAYMENT RECORD NAHI HUA: Patient ne WhatsApp wale UPI link se pay kiya tha — paisa bank me aa gaya par entry nahi bani (direct UPI me entry manually karni hoti hai). Bank statement me us date ka credit + UTR dhundo.
  3. ADVANCE UNALLOCATED: Payment record hai par kisi bill me allocate nahi hui — auto-allocate chalao ya manually allocate karo, due khatam ho jayega.
  4. SACH ME DUE HAI: Patient ko date-wise statement dikhao — har bill, har payment, har refund. Kagaz pe dikhne se jhagda aksar khatam ho jata hai.

TOOLS

Patient chart ki billing history, Settings → Day Activity (us din ki puri ledger), audit log (entries kisne-kab ki), bank/UPI statement.

FIX jo bhi nikle: missing payment UTR ke saath record karo, galat file wali payment void karke sahi file me daalo, ya advance allocate karo.

PREVENTION

Har payment ki receipt turant WhatsApp — dono taraf proof rehta hai.

Quick steps

  1. Patient ki puri billing/payment history date-wise kholo
  2. Family-linked aur same-naam duplicate files me payment dhundo
  3. Bank/UPI statement me claimed payment ka credit + UTR check karo
  4. Unallocated advance ho to bills me allocate karo
  5. Missing payment mile to UTR ke saath record karo
  6. Phir bhi due bane to patient ko printed statement dikhao

disputeduepaidverifystatementfamilyadvanceutrledgerhistorymerge

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