Patient bola online pay kiya par bill me due dikh raha hai — kya karu?

CHECK karo:

1. Patient ne kaunsa link use kiya? ORALZY do tarah ke payment links bhejta hai:

• WhatsApp 1-tap UPI link (upi:// deep link) — paisa SEEDHA clinic ke UPI/bank account me jata hai. App ko iska pata nahi chalta, isliye bill me due dikhta rahega jab tak staff entry na kare.
• Payment gateway link (Cashfree/Razorpay) — webhook se payment apne aap record hota hai aur bill paid ho jata hai.

1. Clinic ke UPI app / bank statement me paisa aaya? UTR/reference number note karo.
2. Gateway link tha to gateway dashboard me order status PAID hai?

FIX

• Paisa bank me confirm ho gaya (UPI link case) → patient ke chart me Billing se payment record karo — mode UPI, notes me UTR daalo.
• Gateway case me webhook kabhi-kabhi late aata hai — thodi der me refresh karo. Same gateway reference dobara process nahi hota, isliye double entry ka dar nahi.

PREVENTION

Staff ko sikhao — UPI deep-link wale payments HAMESHA manually record karne hote hain, gateway wale kabhi manually mat karo. Har payment ke baad receipt WhatsApp bhejo taaki patient ke paas proof rahe.