INVESTIGATE (bina hallla machaye):
- Settings → Day Activity kholo — date select karo, us din ka har record (patients, bills, payments) ek ledger me dikhta hai. Aisa bill dhundo jispe treatment done hai par payment entry nahi.
- Patient se cross-check karo — 'aapka payment ho gaya tha?' Patient ke paas receipt hai par app me entry nahi = pakka missing entry.
- Audit log me dekho us din us staff ki activity — entries delete ya edit to nahi hui.
- Day-end history dekho — us hafte variance bar-bar aa raha tha kya? Pattern dikhega.
FIX
- Genuine bhool nikli to missing payment asli date me record karo (day closed hoga to Back-dated entry toggle ya Reopen chahiye).
- Gadbad nikli to ye HR/legal mamla hai — records ka print sambhal ke rakho, audit log tampering-proof hai.
PREVENTION (system se):
- Har payment ki receipt WhatsApp AUTO jaye — patient khud verify karta hai, cash dabana mushkil ho jata hai.
- Day-end ROZ, variance approval sirf manager ke PIN se.
- Payment delete/void sirf admin+PIN se hota hai — ye access kam logo ko do.