ORALZY
FAQ

Ek hi payment do baar record ho gayi — duplicate entry kaise hatau?

Admin/owner duplicate payment ko void kar sakta hai (Staff PIN lagta hai) — bill balance apne aap recompute hoga. Slow net pe double-tap se duplicate nahi banta, wo system khud rok leta hai.

Where in ORALZY: Patient Chart → Billing tab

SAMJHO

ORALZY me har save ke saath Idempotency-Key jati hai — slow internet pe do baar button dabane se duplicate NAHI banta, server replay pakad leta hai. Duplicate tab banta hai jab do alag staff ne ya do alag time pe wahi payment dubara enter ki.

CHECK karo:

  1. Dono entries kholo — kis user ne, kab enter ki (Settings → Day Activity ya audit log me clear dikhega).
  2. Confirm karo paisa ek hi baar aaya — bank/UPI me ek hi UTR hai.

FIX

PREVENTION

Quick steps

  1. Dono entries ka user aur time Day Activity/audit me dekho
  2. Bank/UPI me confirm karo paisa ek hi baar aaya
  3. Duplicate entry ko admin/owner se void karwao (Staff PIN)
  4. Bill ka balance recompute check karo
  5. Purani date ho to pehle day Reopen ya backdated toggle use karo

duplicatedoublepaymententryvoididempotencyutrauditpinbalance