ORALZY
FAQ

Patient ne bhool se zyada paisa de diya — extra amount ka kya karu?

Do saaf raste: (1) extra paisa patient ke khate me advance rakho — "Collect payment" me bill ka hissa bill ki row / "How much is paid today?" me aur extra "Add to advance" me alag likho; agle bill par sidebar ka "Apply to bill" se lagega. (2) Extra turant wapas de do — tab sirf bill jitna hi darj karo. Baad me refund karne ka button chart me nahi hai, isliye faisla usi waqt karo.

Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → "Bill / Collect" → "Collect payment" · Billing → Day End

SITUATION

Bill ₹1500 ka tha, patient ne ₹2000 diye (chhutta nahi liya) ya UPI me galti se zyada bhej diya.

OPTION 1 — ADVANCE: "Bill / Collect" → "Collect payment" me bill par ₹1500 aur "Add to advance" me ₹500 likho → "₹X received — record it". Bill ki row me due se zyada nahi likh sakte — app laal line dikhata hai aur Save band rakhta hai; extra hamesha "Add to advance" me hi jaata hai. ₹500 khate me jama rehta hai aur bill banne par sidebar ke "Apply to bill" se lagta hai. Patient ko batao aur receipt do.

OPTION 2 — WAPAS: extra usi waqt lauta do aur sirf ₹1500 darj karo (UPI me zyada aaya aur aapne extra wapas bhej diya to bhi sirf bill jitna, UTR ke saath). Chart me baad me refund karne ka button nahi hai, isliye jo bhi karo turant karo.

DHYAN

Cash me extra aaya aur na darj kiya na lautaya to Day End par cash zyada niklega.

Quick steps

  1. Faisla karo — extra advance me rakhna hai ya abhi lautana hai
  2. Advance: "Collect payment" me bill ka hissa aur "Add to advance" me extra alag likho
  3. Lautana ho: sirf bill jitna darj karo aur extra turant wapas do
  4. "₹X received — record it" dabao aur receipt do

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