Doctor ne discount bolा tha, staff bill me lagana bhool gaya — ab kaise du?

SITUATION

Doctor ne chair pe bola '10% kam kar dena', par counter pe pura bill ban gaya.

CHECK karo:

1. Patient ne payment kar diya ya abhi due hai?
2. Bill aaj ka hai ya purana (closed day locked hota hai)?

FIX

• Bill unpaid/partial hai → bill kholo aur discount lagao — line-level discount (kisi ek treatment pe ₹ ya %) ya bill-level discount (pure bill pe). Total apne aap recompute hoga, phir naya print do.
• Patient pura pay karke ja chuka → do options: (a) difference ka refund karo (Staff PIN, admin/owner/doctor), ya (b) patient ki marzi se wo amount advance/credit me rakho — agli visit me adjust hoga.
• Purana closed-day bill hai → refund wala rasta lo, purana bill mat chhedo.

PREVENTION

• Standing offers ke liye Coupon Manager me code banao — doctor bole 'FAMILY10 laga do', staff code enter karega aur discount apne aap sahi lagega, usage bhi record hogi.
• Discount ki maximum limit ki policy likho — kaun kitna de sakta hai.