Write-off ka popup "Dues & Credit" ke "💰 Receive" me har bill par ❌ aur AI Recovery → Patient AR rows par hai; wajah kam se kam 3 akshar. Filter chips: pending / approved / rejected / All. Owner ne Action Guard me "Approve write-off" par PIN lagaya ho to approve par PIN maanga jaata hai. Ek bill par ek hi pending write-off. Beech me patient ne kuch paisa diya ho to sirf bacha hua maaf hota hai; poora chuk gaya ho to approve nahi hota — us request ko reject karo. Aaj ka Day End band ho to "Open the cash day first — open today in Day-end." — owner / admin Billing → Day End me din reopen kare. Approve hone par bill band, books me aaj ki date se bad-debt entry, aur us bill ki dunning khud Completed. Mobile: Pending Payments → "Write-offs" tab me ✓ / ✕.
Write-off approval kaise kare, staff ka write-off pending kyun dikh raha hai?
Owner / admin ke alawa koi bhi "❌ Write-off (khatam)" kare to wo PENDING jaata hai aur bill khula rehta hai. Owner / admin Billing → Pending Payments → "Write-offs" tab (filter "pending") me row par ✓ dabaye → confirm "Approve this write-off? Bill balance will be reduced accordingly." — ya ✗ → "Reject reason:" likho. Baaki staff ko "Waiting for owner/admin" dikhta hai.
Where in ORALZY: Billing → Pending Payments · Pending Payments page → "Write-offs" tab · Mobile: Pending Payments → Write-offs
Quick steps
- Billing → Pending Payments → "Write-offs"
- "pending" chip
- Row par ✓ approve (confirm, PIN agar maange) ya ✗ reject (wajah)