Patient shehar chhod gaya, due kabhi nahi milega — bill delete kar du kya?

SAMJHO FARAK

• DELETE = "ye bill kabhi bana hi nahi tha" — sirf tab jab bill galti se bana ho. Treatment hua tha to bill delete karne se uska financial record ud jaata hai.
• WRITE-OFF = "bill sahi tha, paisa nahi milega, maaf kiya" — bill rehta hai, baaki 0 hokar bill band hota hai, aur books me aaj ki date se "Bad Debts Written Off" kharcha padta hai.

KAISE

Billing → Pending Payments → "Dues & Credit" → patient ki row par "💰 Receive" → bill ke aage ❌ → reason (jaise "patient relocated") → "Write off ₹X". Owner / admin ka write-off turant lagta hai; baaki staff ka request Write-offs tab me owner / admin ke ✓ approve ke baad. Thoda paisa mila ho to 🤝 Settle se baaki maaf karo.

PEHLE saste tarike aazma lo: Billing → Pending Payments → AI Recovery se "Start dunning" (reminder ladder) ya patient ko UPI pay-link.

PREVENTION

Dues & Credit ke bucket cards (0-30 / 31-60 / 61-90 / 90+) har hafte dekho — due jitna purana, milne ka chance utna kam.