Patient ke account se paise kate par UPI failed dikha — payment entry karu ya nahi?

CHECK karo:

1. Clinic ke UPI app / bank me paisa actually aaya? Sirf patient ke debit hone se kuch nahi hota — 'debited but not credited' UPI ka common case hai.
2. Gateway (Cashfree/Razorpay) link tha to order status dekho — failed order pe success webhook kabhi nahi aayega, isliye app me kuch record nahi hoga (yahi sahi hai).

FIX

• Paisa clinic ke account me NAHI aaya → entry mat karo. Patient ko batao failed transaction ka paisa uska bank 1-3 working days me wapas kar dega. Chahe to patient dobara pay kare ya cash de.
• Paisa aa gaya (kabhi-kabhi 'failed' dikhne ke baad bhi credit ho jata hai) → UTR ke saath payment record karo.
• Confusion ho to patient se UPI app ka transaction screenshot + UTR lo aur apne bank statement se milao.

PREVENTION

Rule banao — payment entry sirf confirmed UTR / bank credit ke against. 'Patient ne screenshot dikhaya' kaafi nahi hota, screenshot me pending/failed bhi ho sakta hai.