Staff & HR

Attendance, payroll, leave, onboarding and staff permissions.

184 articles

• "👤 My Portal" kya hai aur kahan milta hai? Clinic login (username + password) wale staff ke liye web par sidebar ke neeche "👤 My Portal" button. Usme baayi taraf tabs:…
• "Doctor Incentives" kholne par staff attendance ke incentive kyu dikhte hain? Team → Payroll → Incentives (Doctor Incentives aur Staff Incentives dono) ek hi Staff Attendance page ka "Incentives" tab…
• "My Reviews" me meri performance review kyu nahi dikhti? "👤 My Portal" → "⭐ Reviews" (mobile: "My Performance Reviews") abhi sahi data nahi dikhata — ye performance review ki jagah…
• "Run Payroll Now" se sab staff ki payslip ek saath kaise banaye? Team → Payroll → Salary → Payslips → "Month:" chuno (default pichhla mahina) → "▶ Run Payroll Now" → confirm "Generate & send…
• Advance ki EMI is payslip me nahi kati — ya double katne ka dar hai? EMI tabhi katti hai jab advance 'deducting' status me ho aur uska start month aa chuka ho. Ek month me ek hi baar katti hai —…
• Advance me pending, deducting, closed, rejected ka matlab? pending = approval baaki; deducting = approve ho gaya, har mahine salary se kist kat rahi hai; closed = poora wapas (apne aap)…
• Apna naya training course aur quiz ke sawal kaise banaye? Team → Members → HR Setup → HR Masters → "Training" → "📖 Courses" → "+ New Course": Title, Category, Description, Validity…
• Apni is mahine ki attendance aur estimated salary kahan dekhe? Clinic login: "👤 My Portal" → "🗓 Attendance" (mobile: Check-in Kiosk → naam → "My Attendance History"). Upar THIS MONTH:…
• Apni leave request ka status kahan dekhe aur cancel kaise kare? Staff Login → "🌴 Leave" → "My requests": har request ke saath type, din (jaise casual · 2d), date aur status — pending…
• Attendance ka PIN kahan gaya, ab hajiri kaise lagti hai? Attendance aur leave par PIN ab nahi hai. Staff Staff Login → "🕒 Attendance" → "🟢 Check In" / "🔴 Check Out" dabata hai (ya…
• Attendance me staff ka face match nahi hua, ab kya karna hai? Punch save ho chuki hai, sirf review ke liye flag hui hai. Team → Members → HR Setup → HR Masters → "⚠ Face Review" tab me…
• Bill cancel ya credit note hone par doctor ke commission ka kya hota hai? Bill cancel hone par us treatment ki pending / approved commission entry khud "reversed" ho jaati hai. Credit note par…
• Colleague ki shift swap request accept ya reject kaise kare? "👤 My Portal" → "🔄 Shift Swaps" → upar "Incoming (N)": "<naam> wants to swap — They off: <date> · You off: <date>" →…
• Commission apne aap Approved kyu ho gaya ya Pending hi kyu pada hai? Commission tabhi "approved" hota hai jab us treatment ka bill poora "paid" ho jaaye — bill full pay hote hi pending entry khud…
• Commission rule badla ya delete kiya to purani entries ka kya hoga? Team → Payroll → Commissions → Doctor Commissions → "⚙ Rules" → ✏ (badlo) ya 🗑 ("Delete rule?" confirm). Badla hua rate sirf…
• Commission rule me volume slab (10 case ke baad zyada rate) kaise jode? Team → Payroll → Commissions → Doctor Commissions → "⚙ Rules" → rule ka ✏ (ya "New Rule") → "🎯 Volume-tier slabs (optional)"…
• Consulting doctor ke liye "On call" / "On request" kya hai? Consulting hours editor me 3 option: "Fixed timings" (roz ka time neeche bharo), "On call" (bulane par aate hain), "On…
• Default doctor kaise set karu? Team → Members → Directory → Staff Directory → 👨‍⚕️ Doctors → list me "Default" column → "☆ Set default" → "★ Default" ban…
• Designation ka Overtime Rate aur "Deduct on undertime" salary me kaise lagta hai? Team → Members → HR Setup → HR Masters → "Designations": Overtime Rate (×) default 1.5 — overtime ke har minute ka paisa = (ek…
• Device Health me Problem, Dhyaan, OK aur "Purane (freeze?)" ka matlab kya hai? Team → Members → HR Setup → HR Masters → "📱 Device Health": har staff phone ka sabse bura check hi uska status hai — Problem…
• Diwali jaisi clinic ki chhuttiyan (holidays) kahan set kare taaki staff absent na dikhe? Sidebar → Team → Members → HR Setup → HR Masters → Holidays tab me date, naam aur type (National/Regional/Clinic/Optional)…
• Do staff apas me duty (shift) badalna chahte hain — swap kaise kare? 3-step flow hai: pehla staff mobile/portal se swap request dalta hai, doosra colleague accept karta hai, phir aap Sidebar →…
• Doctor add kiya par Staff Directory me nahi aaya? Doctor aur Staff alag records hain. Doctor banate waqt "Staff Directory me bhi rakho" tick (default ON) rakho, ya purane…
• Doctor attendance lagana chahta hai par staff list me record nahi — kaise hoga? Doctors master wala doctor seedha Staff Login kare — system pehli baar me uske liye HR/staff record apne aap bana deta hai…
• Doctor bola 10 cases ke baad higher rate milna tha, par purani rate lagi? Tier slab USI mahine ke case-count par chalti hai aur Nth case SE AAGE lagti hai — pehle 9 cases base rate par hi rehte hain,…
• Doctor Commissions kaun dekh sakta hai, kya doctor apna commission dekh sakta hai? Doctor Commissions (rules, entries, approve, pay) sirf owner aur admin login me chalta hai. Doctor, receptionist ya baaki…
• Doctor ka commission approve karke paid (UTR ke saath) kaise mark kare? Team → Payroll → Commissions → Doctor Commissions → "📋 Entries": mahina aur doctor chuno → pending row par "✓" (Approve) →…
• Doctor ka commission kis amount par lagta hai, GST aur discount ke baad? Commission treatment ke bill amount par lagta hai GST hata kar aur discount ke baad (jo bill par asal me charge hua). Percent…
• Doctor ka commission rule (percentage ya fixed) kaise banaye? Team → Payroll → Commissions → Doctor Commissions → "⚙ Rules" → "New Rule": Doctor chuno, "Treatment Type (exact name or * for…
• Doctor ka monthly commission slip kaise print kare? Team → Payroll → Commissions → Doctor Commissions → "📋 Entries" → mahina chuno aur "All doctors" ki jagah ek doctor chuno →…
• Doctor ke commission me se lab ka kharcha kaat sakte hain kya? Nahi — abhi commission rule me lab cost ya material cost kaatne ka koi option nahi hai. Commission bill ke GST-rahit amount…
• Doctor ke consulting hours (poster ka 9–8 time) kahan badlu? Team → Members → Directory → Staff Directory → 👨‍⚕️ Doctors → Edit → "Consulting hours · कब से कब तक देखते हैं" — har din Off…
• Doctor ki commission entry "reversed" kyu ho gayi? "reversed" = ye commission payable nahi hai aur "Total payable" se bahar hai. Ye khud hota hai jab: us treatment ka bill…
• Doctor ki commission entry kab aur kaise banti hai? Treatment "Done" mark karte hi, agar treatment par doctor chuna hai aur us doctor ka active rule hai, to Team → Payroll →…
• Doctor ki is mahine ki commission list me nahi dikh rahi — kahan gayi? Treatment Done karte hi commission entry khud banti hai — par tabhi jab treatment par doctor chuna ho, us doctor ka Active…
• Doctor ko absent mark karte hi patients ko reschedule message chala gaya — ye kya hua? Ye jaan-boojh kar bana automation hai: doctor/staff ko absent mark karne par us din ke scheduled appointments ke liye urgent…
• Doctor ko part-time, visiting ya on-call kaise mark karu? Team → Members → Directory → Staff Directory → 👨‍⚕️ Doctors → Add/Edit → "Engagement" dropdown: Full-time / Part-time /…
• Doctor ko permanent delete kaise karu? Pehle "Deactivate" karo; Inactive doctor par "Delete" (Delete forever) aata hai — sirf owner/admin ko. Par ye tabhi chalega…
• Doctor profile me Commission % daala par commission entry kyu nahi bani? Doctor profile ka "Commission %" sirf ek report (Specialist Fees) ke andaze ke liye hai — Doctor Commissions ki entries usse…
• Dono assistants ne same din ki chhutti maangi — clash kaise handle karu? System sirf EK hi staff ki overlapping leave rokta hai — do alag staff ki same-day leave par decision aapka hai. Pending list…
• Ek staff ki mahine ki salary kaise calculate kare? Team → Payroll → Salary → "Salary" tab: "Select staff…" se staff chuno, month chuno → "Calculate". Neeche Base Salary, Present…
• Ek staff ko salary slip WhatsApp par kaise bheje? Team → Payroll → Salary → staff + month → "Calculate" → "💬 Send via WhatsApp" → confirm "Send WhatsApp salary slip to …?" →…
• Email aaya 'Face mismatch — staff ki attendance' — iska matlab kya hai? Iska matlab: staff ne punch lagaya par uski pehchaan pakki nahi hui — selfie registered face se match nahi hui, ya border-line…
• ESS login — staff ka apna limited login Staff ke liye alag login: login screen par "👤 Staff Login — Attendance & Leave" → clinic code + apna mobile + OTP. Andar sirf…
• Field ya marketing staff mobile se visit kaise log kare? Mobile app → Staff Login → "🏃 Field" tab → "🏃 Log a field visit": Visit / Party (Dr / person), Mobile number, Note → "📸…
• Galat bani payslip delete ya cancel kaise kare? Payslips list me delete / cancel button nahi hai. Galat payslip theek karne ka tareeka: attendance / leave / salary sudharo →…
• Galat doctor commission entry ko reverse ya undo kaise kare? Team → Payroll → Commissions → Doctor Commissions → "📋 Entries" → approved ya paid row par ↺ (reverse) button. Entry…
• Galat leave request cancel ya delete kaise kare? Delete ka button nahi hai. Pending request: Team → Attendance → Check-in Kiosk → staff chuno → "📋 My Leaves" me us request…
• Galat ya duplicate onboarding record kaise delete kare? Team → Tasks & Training → Onboarding → us staff ki row dabao → upar laal trash (🗑) button → "Delete this onboarding record?"…
• Galti se Check Out daba diya, Staff Login me Undo kaise kare? Punch ke turant baad "🕒 Attendance" me "↩️ Wrong punch? Undo last (N min left)" button aata hai → dabao → "Undo the OUT punch…
• Geo-fence edit, delete ya sirf ek branch / department par kaise lagaye? Team → Members → HR Setup → HR Masters → "Geo-Fences": list me fence ka ✏️ → "Edit Fence: <naam>" → badlav → "Update Fence";…
• Half day leave kaise apply kare? "Apply for Leave" form (Team → Attendance → Check-in Kiosk → staff chuno → "Apply Leave") me "Half Day" tick karo → "First…
• Holiday galat date par daal diya, edit ya delete kaise kare? Holiday ka edit button nahi hai. Team → Members → HR Setup → HR Masters → "Holidays" → upar "Year:" me saal likho → galat row…
• Hourly staff ki salary zero ya bahut kam aa rahi — kya check karu? Hourly staff (Pay Type "Hourly (per hour)") ka Net = Hourly Rate × punch kiye ghante — Team → Payroll → Salary → "Calculate"…
• HR Masters kahan hai aur isme kaun kaun se tab hain? Team → Members → HR Setup → HR Masters ("🏢 HR Masters"). Tabs: Departments, Designations, Shifts, Staff Schedule, Holidays,…
• HR Masters me banaya department staff form ke dropdown me kyun nahi dikhta? Staff Directory ke "Add Staff" / "Edit Staff" form ka Department dropdown fixed list hai — Clinical, Admin, Support,…
• HR Masters me holiday daalne se calendar ya online booking band hoti hai? Nahi. HR Masters → "Holidays" sirf staff attendance aur salary ke liye hai: us din staff "holiday" banta hai, absent nahi.…
• HR Masters me kaun badlav kar sakta hai, receptionist kar sakti hai? Departments, Designations, Shifts, Staff Schedule, Holidays aur Geo-Fences me add / edit / delete sirf owner ya admin kar…
• HR Masters me naya department kaise banaye ya edit kare? Team → Members → HR Setup → HR Masters → "Departments" tab → "Add Department" card me Name *, Code, Head of Dept, Description…
• ID card landscape (leta) me kaise banau? Staff Directory me staff ki row par "🪪 ID Card ▾" dabao → "Portrait (khada)" 54 × 85.6 mm ya "Landscape (leta)" 85.6 × 54 mm…
• Imandaar staff ka face baar-baar mismatch — enrollment kaise sudharu? Purani/single-angle enrollment se genuine punches flag hoti rehti hain. Team → Members → HR Setup → HR Masters → Face…
• Incentive rule sirf ek department ya designation ke staff par kaise lagaye? Team → Members → HR Setup → HR Masters → "Incentive Rules" → "Add Incentive Rule": Rule Name, type, "By Department" ya "By…
• Kisi colleague se duty (shift) swap ki request kaise bheje? "👤 My Portal" → "🔄 Shift Swaps" → "+ Request Swap" → "Swap with colleague" me naam chuno → "My date (I want off)" aur "Their…
• Leave approve hone par attendance aur salary me kya hota hai? Approve hote hi: (1) staff ke CL / SL / EL balance se din katte hain, (2) un saare dino ki attendance apne aap 'Leave' (half…
• Leave approve kar di par ab us staff ki zaroorat hai — approved leave wapas kaise lu? Leaves list me approved request par Revoke karo — leave balance apne aap refund ho jata hai aur un dino ki auto-marked 'leave'…
• Leave approve karte hi insufficient balance error aaya, balance kahan set hota hai? Approve par leave type ke bucket (casual / sick / earned) me din kam hon to "Insufficient <bucket> leave balance — staff has…
• Leave ke email me aaya Approve / Reject link kaise kaam karta hai? Staff ke leave apply karte hi owner ke email par "📩 Leave request — <staff> (<dates>)" mail aata hai jisme "✔ Approve" aur "✘…
• Leave ke saath medical certificate kaise lagaye? Abhi leave form me certificate / photo lagane ka option nahi hai — na clinic ke Check-in Kiosk ke "Apply for Leave" form me,…
• Leave reject kaise kare aur reason staff ko kaise pata chalega? Team → Payroll → Leaves → pending row par "Review" → "✗ Reject" → "Reason for rejection:" me wajah likho → OK. Status…
• Leave types CL, SL, EL, Comp Off, Unpaid ka matlab kya hai? CL = Casual Leave, SL = Sick Leave, EL = Earned Leave. Approve par CL casual balance se, SL sick balance se, EL aur Comp Off…
• Leave types ya salary components ka master kahan banaye? ORALZY me alag "Leave Types" ya "Salary Components" master nahi hai. Leave types fixed hain: Casual (CL), Sick (SL), Earned…
• Leave wale email ke Approve button se kuch nahi ho raha — link dead hai? Email ka "✔ Approve" / "✘ Reject" link 7 din chalta hai aur sirf ek baar. Faisla pehle ho chuka ho to "Already handled", 7 din…
• Leaves tab me pending, approved, rejected, cancelled ka matlab? Team → Payroll → Leaves me upar "Status:" chips: pending (faisla baaki), approved (manzoor, balance kat gaya), rejected…
• Locum / visiting doctor kaise add kare? Team → Members → Directory → Staff Directory → 👨‍⚕️ Doctors tab me doctor add karo aur 'Engagement' me Visiting consultant /…
• Mahine ke beech me Calculate kiya to salary bahut kam kyu aa rahi? Chalu mahine ke aage ke din (jo abhi aaye hi nahi) bhi bina attendance ke absent gine jaate hain, isliye mid-month "Calculate"…
• My Portal se half day ya comp off leave kaise apply kare? "👤 My Portal" → "🌴 Leaves" → "+ Apply Leave" → Leave Type chuno (Casual (CL), Sick (SL), Earned (EL), Comp Off, Unpaid,…
• Na face match hua, na phone? Punch phir bhi SAVE hoti hai — bas "verify nahi hui" flag ke saath owner ke ⚠ Face Review me jaati hai, aur owner ko…
• Naya staff save karte hi 'employee code duplicate' error aa raha? Employee code aapke clinic me unique hona chahiye — wahi code kisi aur (active ya purane resigned/archived) staff par pada…
• Naye staff ka onboarding form aadha bhara reh gaya, link expire — ab kya? Aadha bhara form record me save rehta hai. Link expire hone par naya link banana padta hai — screen par invite list / Resend…
• Naye staff ko onboarding link QR ya SMS se kaise bheje? Team → Tasks & Training → Onboarding → "📲 Send link (staff fill it)" → Staff name *, Role, Phone (SMS ke liye zaroori),…
• Naye staff ko QR ya SMS link se onboarding form khud kaise bharwaye? Team → Tasks & Training → Onboarding → "📲 Send link (staff fill it)" → Staff name, Role, Phone → Delivery method "QR Code" ya…
• Naye staff ko training khud assign hoti hai? Course expire ho to? Haan — naya active staff add hote hi uske department ke mandatory courses khud assign ho jaate hain (department khaali ho to…
• Onboarding form ko HR Verify me approve ya reject kaise kare? Team → Tasks & Training → Onboarding → staff → "HR Verify" → 3 tab: "HR Checklist (A-T)" me har row Yes / No / NA + notes;…
• Onboarding form me Aadhaar, PAN, degree ya CBC report kaise upload kare? Team → Tasks & Training → Onboarding → staff → "Full Form" → "Attached Reports" section → type tile chuno (Profile photo /…
• Onboarding form me signature? Har signature box me teen tab: "✍️ Banao" (haath se draw), "📤 Upload" (kagaz par kiye sign ki photo/scan; web par "Kagaz ka…
• Onboarding form staff ki jagah main khud bhar sakta hu? Haan — Team → Tasks & Training → Onboarding → "✍️ Main khud bharunga". Dialog me "Kiske liye?" — pehle se maujood staff (ya…
• Onboarding invite ka 6-digit code app me kahan daale? Abhi ORALZY app me 6-digit code daalne ki koi jagah nahi hai. Staff ko invite screen ka QR scan karwao, ya "Copy link" karke…
• Onboarding ki joining checklist kaise tick kare, % kaise badhta hai? Team → Tasks & Training → Onboarding → staff ki row dabao → checklist khulti hai (DOCUMENTS, TRAINING, OBSERVATION, KIT,…
• Owner ya doctor apne number se Staff Login kar sakte hain? Haan (Sep 2026 se). Doctors master ka doctor ya full email+password login wala owner/admin bhi apne number se "👤 Staff Login…
• Payroll approve ya lock kaise kare, final kaise kare? App me payroll ka alag "approve / lock / finalize" step nahi hai. "▶ Run Payroll Now" (ya 1 tarikh ka Auto-Payroll) chalte hi…
• Payroll dobara chalaya to payslip ka kya hota hai? Usi mahine ke liye "▶ Run Payroll Now" dobara chalane par har staff ki wahi payslip naye attendance se dobara ban kar update…
• Payroll me PF, ESI, TDS ya professional tax katta hai kya? Nahi. ORALZY ka payroll abhi sirf attendance wali katoti (absent, half-day, unpaid leave, undertime) aur advance EMI kaat-ta…
• Payslip apne aap kab banti hai, Auto-Payroll kya hai? Har mahine ki 1 tarikh ko app pichhle mahine ki payslip sab Active staff (salary set + "Daily attendance" tick) ke liye apne…
• Payslip me deduction zyada lag raha — line items kaise verify karu? Payslips list me sirf kul "Deductions" dikhta hai. Line-by-line dekhne ke liye Team → Payroll → Salary me staff + month →…
• Payslips list me WhatsApp "✗ Failed" ya "Pending" kyu dikh raha? Team → Payroll → Salary → Payslips me WhatsApp column: "✓ Sent" = chala gaya, "✗ Failed" = bhejne me galti (mouse le jaane par…
• Performance review complete ya close kaise kare, delete hota hai kya? HR Masters → "Reviews" → "Open" → "Mark Completed" (feedback poora) ya "Close" (cycle band). Status 4 hote hain: draft →…
• Performance review me self, peer, manager feedback aur rating kaise de? HR Masters → "Reviews" → review row par "Open" → "Add feedback": kaun de raha (Admin / Peer / Self / Reporting Manager) chuno…
• Performance review se staff ki salary kaise badhaye (Revise Salary)? HR Masters → "Reviews" → "Open" → "💰 Revise Salary" → "New proposed salary:" me nayi monthly salary (₹) → "Revise to ₹… and…
• Punch bhool gaya to staff khud regularization request kaise daale? "👤 My Portal" → "📝 Regularizations" → "+ New Request" → Date → Proposed Status (present / half-day / absent / leave) →…
• Punch karte hi "Do you really want to punch" popup kyu aata hai? Pichhle punch ke 3 minute ke andar ulta punch dabaya (jaise Check Out ke turant baad phir "🟢 Check In") to app poochta hai:…
• Punch par "saved, but not verified ⚠️" kyu aaya, ab kya kare? Matlab punch SAVE ho gaya, par selfie ka face match nahi hua (aur mobile me phone fingerprint bhi nahi chala) — isliye owner…
• Purana staff wapas join kar raha — naya record banau ya purana chalu karu? Purana record hi chalu karo: Team → Members → Directory → Staff Directory → status filter "Resigned" / "Terminated" (ya "All…
• Roz shaam ko staff ki hajiri ka report automatic email pe mil sakta hai kya? Haan — Setup → Settings → Auto Messages → 'Daily Attendance Report' panel me enable karo, time set karo (default 20:00 IST)…
• Run Payroll me kisi staff ki payslip nahi bani, Skipped kyu? Payslip sirf un staff ki banti hai jo Active hain, jinke staff form me "Daily attendance" (Include in daily attendance +…
• Sab staff ke ID card ek saath kaise print karu? Team → Members → Directory → Staff Directory → upar "🪪 Sab ke ID Card" → staff tick karo ("Sab active", "Koi nahi"),…
• Salary / payroll / payslip kaise banti hai? Team → Payroll → Salary: "Salary" tab me staff + month → "Calculate" se attendance ke hisaab se Net dekho. Payslip "Payslips"…
• Salary aur payslip kaun dekh sakta hai, receptionist ko kyu nahi dikhti? Salary, payslip, "▶ Run Payroll Now", "🔁 Resend", "💬 Send via WhatsApp" aur comp-off credit sirf owner / admin ke liye hain.…
• Salary de di to kya wo kharche (expense) me apne aap judti hai? Nahi. Payroll / payslip sirf hisaab aur slip banata hai — kharche (expense) ya Books me koi entry nahi jaati. Salary bank /…
• Salary me per day rate aur absent, half day deduction kaise lagta hai? Monthly staff: per day = Monthly Salary ÷ us mahine ke asli working days (weekly off aur Holidays hata kar). Absent din = 1…
• Salary slip print ya PDF kaise nikale? Team → Payroll → Salary → staff + month chuno → "Calculate" → "🖨 Print Slip (PDF)". Print window khulti hai — printer chuno…
• Salary tab ka Net aur Payslip ka Net alag kyu hai? Salary tab ka "Calculate" sirf attendance se hisaab lagata hai (Base + OT − absent / half-day / unpaid leave / undertime).…
• Salary tab se comp-off leave balance me kaise jode? Team → Payroll → Salary → staff + month → "Calculate". Agar "Comp-off Earned +Nd" dikhe to "+ Credit Comp-Off to Leave…
• Shak hai ek staff dusre ki punch laga raha hai (buddy punch) — kaise pakdu? Har punch pe selfie ka face enrolled face se compare hota hai — mismatch punch block nahi hoti par owner ke Face Review queue…
• Shift me Working min, Break min aur Grace min ka matlab kya hai? Team → Members → HR Setup → HR Masters → "Shifts" → "Add Shift": Shift name *, Start, End, Working min (default 480), Break…
• Staff "My Incentives" me apna incentive kyu nahi dikhta? "👤 My Portal" → "🎁 Incentives" (mobile: "My Incentives") me TOTAL EARNED (PAID) aur har incentive (label, month, ₹, status…
• Staff advance ka page receptionist ko error kyu deta hai? Advances me salary jaisi jaankari hai, isliye poora advance hissa sirf owner / admin ke liye hai. Receptionist, doctor ya kisi…
• Staff advance request approve ya reject kaise kare? Team → Payroll → Advances → upar "pending" filter → row par "✓ Approve" ya "✗ Reject" (reject par "Reason (optional):").…
• Staff advance salary se kaise katta hai (EMI recovery)? Approved ('deducting') advance ki har mahine ek kist payslip me katti hai: kist = Amount ÷ EMI. Monthly payroll (har mahine 1…
• Staff apna PIN bhool gaya — naya PIN kaise mile? Attendance / leave ke liye PIN hota hi nahi. Guarded kaam ka PIN bhoola to admin Setup → Admin → Users & Policy → Action Guard…
• Staff apne phone ke fingerprint se punch kaise lagaye? Sirf mobile app par: Staff Login → "🕒 Attendance" → card "📱 Fingerprint punch from phone" → "🔐 Link this phone" →…
• Staff apni payslip khud kahan dekhe? Staff apne Staff Login (ESS) me "💰 Payslip" tab kholta hai → "My payslips" me har mahine ka naam, Present din aur Net ₹…
• Staff apni training ka quiz kaise de? "👤 My Portal" → "🎓 Training" (mobile: Check-in Kiosk → naam → "My Training") → course par "Start Quiz" (fail / expire hua ho…
• Staff app se salary advance apply karne par error kyu aata hai? "👤 My Portal" → "💰 Advances" → "+ Apply Advance" (mobile: "My Advances (Loans)") form me Amount ₹, Installments (EMIs),…
• Staff attendance (hajiri) — face + GPS punch Staff phone se punch karta hai — 5-angle face enroll, GPS location; PIN ab nahi (Sep 2026). Face match na ho to staff ke apne…
• Staff bola payslip WhatsApp par nahi mila — dobara kaise bheju? Team → Payroll → Salary → Payslips me mahina chuno → WhatsApp column dekho ("✓ Sent" / "✗ Failed" / "✗ Pending"; "Failed" par…
• Staff bola salary kam aayi — hisab kaise verify karu? Team → Payroll → Salary me staff + month → "Calculate" karke Present / Half / Absent din aur har deduction dekho; Team →…
• Staff incentive "⚙ Auto-Compute" kaise chalaye aur Created / Skipped ka matlab? Team → Payroll → Incentives → Staff Incentives → "📋 This Month" → mahina chuno → "⚙ Auto-Compute" → confirm. Active rules ke…
• Staff incentive approve ya reject kaise kare, galat wala kaise hataye? Team → Payroll → Incentives → Staff Incentives → "📋 This Month" → pending row ke Action me "✓" (approve) ya "✗" (reject).…
• Staff incentive rule types (Attendance %, Perfect Attendance, Overtime) ka hisaab kaise hota hai? Attendance % of base = base salary × % × (present din ÷ working din). Perfect Attendance = fixed ₹ agar mahine me ek bhi…
• Staff ja raha hai par advance/loan ka balance baki — final settlement kaise karu? Team → Members → HR Setup → HR Masters → Advances/Loans me remaining dekho, phir ya to final payslip me poori bachii rakam ek…
• Staff ka BLS / CPR card (AHA, Red Cross) app me kaise chadhaye? Team → Members → HR Setup → HR Masters → "Training" → "📖 Courses" → "BLS / CPR & Code Blue" row par "🪪 Outside cert" → Staff…
• Staff ka bonus/incentive approve kiya tha par payslip me nahi juda? Payslip me sirf usi MONTH ke "approved" incentives judte hain — pending wale nahi. Payslip approve se pehle ban gayi thi to…
• Staff ka face attendance ke liye kaise register kare? Team → Members → HR Setup → HR Masters → "Face Recognition" → staff ki row me "📸 Register" → camera allow karo → seedha,…
• Staff ka Hep-B vaccination record (dose, titre) kahan bharu? Onboarding form ke "Hepatitis-B Declaration" section me: Dose 1 (0 month), Dose 2 (1 month), Dose 3 (6 months), Anti-HBs titre…
• Staff ka leave balance (CL / SL / EL) kahan set kare? Team → Members → HR Setup → HR Masters → "Staff Schedule" → staff ki row me "Edit" → "Leave Balance (annual)" me CASUAL, SICK,…
• Staff ka overtime pay salary me nahi juda — kyun? OT tabhi banta hai jab punched minutes staff ke expected shift minutes se zyada hon, aur rate designation ke overtime rate se…
• Staff ka performance review (appraisal) kaise banaye? Team → Members → HR Setup → HR Masters → "Reviews" tab → "+ New Review" → "Select staff…" se staff chuno → Period (jaise…
• Staff ka phone kho gaya jisme Staff Login (ESS) chalu tha — kitna risk hai? Risk seemit hai — Staff Login sirf us staff ki apni attendance / leave / payslip / tasks tak pahunchta hai, patient ya billing…
• Staff ka phone kho gaya ya badla? Team → Members → HR Setup → HR Masters → Face Recognition tab → "📱 Phone (fingerprint)" column me us phone ke saamne ✕ →…
• Staff ka PIN doosron ko pata chal gaya — turant kya karna chahiye? Turant Setup → Admin → Users & Policy → Action Guard → staff ki row par "Re-issue PIN" — purana PIN usi pal band, naya screen…
• Staff ka registered face kaise hataye? Team → Members → HR Setup → HR Masters → "Face Recognition" → staff ki row me "🗑 Remove" → "Remove face?" popup me "Yes,…
• Staff ka signature kahan upload karu? Team → Members → Directory → Staff Directory → staff par Edit → "Signature (register print par naam ke neeche)" → "Sign…
• Staff ka weekly off Sunday ki jagah doosre din kaise set kare? Team → Members → HR Setup → HR Masters → "Staff Schedule" → staff ki row me "Edit" → "Weekly Off Days" me Sun–Sat chips tap…
• Staff ka Welcome letter link "expired" ya "not found" bata raha hai? Naye staff ko SMS me gaya Welcome letter link 30 din chalta hai, phir "Welcome packet expired" aata hai. Owner / admin Team →…
• Staff kal aaya tha par attendance me absent dikh raha — kaise theek kare? Raat ko system bina-punch wale din apne aap "Absent" (ya Holiday / Week Off / Leave) bana deta hai — matlab us din punch…
• Staff ke attendance QR code card kahan se print kare? Sidebar → Team → Members → HR Setup → HR Masters → QR Codes tab me har active staff ka ready-made QR card dikhta hai (naam +…
• Staff ke phone pe notification nahi aata — Device Health se pata karo "Ramesh ke phone me notification nahi aata" jaisi problems remote diagnose karo — Team → Members → HR Setup → HR Masters → "📱…
• Staff ki duty timing aur weekly shift (roster) kaise set kare? Sidebar → Team → Members → HR Setup → HR Masters me do tab hain: 'Shifts' me shift timings banao (Morning/Evening/Full-Day),…
• Staff ki HR file (onboarding) print kaise karu? Team → Tasks & Training → Onboarding → staff chuno → "Print HR File" (ya HR Verify panel ke header se). Poori file ek A4…
• Staff ki leave approve ya reject kaun kar sakta hai? Sirf clinic owner ya admin login. Team → Payroll → Leaves me list sab dekh sakte hain, par "✓ Approve", "✗ Reject" aur…
• Staff ki photo passport-style (chehra beech me) kaise banau? Nayi upload hui staff photo apne aap passport-style ban jaati hai — chehra beech me, maatha–thodi poora, plain deewar wala…
• Staff ki taraf se clinic me leave kaise apply kare? Team → Attendance → Check-in Kiosk → "Select Your Name" me staff chuno (ya "Scan My QR Code") → neeche "📋 My Leaves" card me…
• Staff ko kaunsi branch ka hai, ye kahan set kare? Team → Members → HR Setup → HR Masters → "Staff Schedule" → staff ki row me "Edit" → "Branch" dropdown se branch chuno (ya "—…
• Staff ko salary advance (loan) diya — salary se kaise cutega? Sidebar → Team → Members → HR Setup → HR Masters → Advances/Loans tab me advance banao — staff, amount, kitni EMI…
• Staff ko salary advance ya loan kaise de? Team → Members → HR Setup → HR Masters → "Advances/Loans" tab → "💵 New Advance / Loan Application": "— Select staff —" se…
• Staff leave apply kare to owner ko notification kaise milta hai? Apply hote hi owner / admin ke mobile app par push notification "📩 Leave request — <staff>" (type, dates, din) aata hai, aur…
• Staff Login aur Clinic login me kya fark hai, staff ko kaunsa de? Staff Login ("👤 Staff Login — Attendance & Leave") = clinic code + apna mobile + OTP; isme sirf punch, leave, payslip, apne…
• Staff Login kaise kare, clinic code aur OTP kahan daale? Login screen par "👤 Staff Login — Attendance & Leave" dabao → "Clinic Code" (jaise SDH123) aur "Your Mobile Number" (10…
• Staff Login ke andar kya kya milta hai, kaunse tab hain? Staff Login home me tabs: "🕒 Attendance" (Check In / Check Out, aaj ka status), "📋 Tasks", "🧾 Register" (sirf jab register…
• Staff Login me "Remove this phone" par Forbidden error kyu aata hai? Mobile Staff Login → "🕒 Attendance" → "Remove this phone" → "Yes, remove" dabane par abhi "Fail — Forbidden: DELETE…
• Staff Login me apni payslip (salary slip) kahan dekhe? Staff Login → "💰 Payslip" → "My payslips": har mahine ki line — mahina (jaise October 2026), "Present Nd" aur net salary ₹.…
• Staff Login me leave balance (Casual, Sick, Earned) kahan se aata hai? "🌴 Leave" tab ke upar "Leave balance" me teen number — Casual, Sick, Earned — staff ke HR record se aate hain, jo owner Team…
• Staff Login par error 'aap Clinic login use karo' — OTP hi nahi aata? Sep 2026 se ye refuse nahi hota: us number par FULL email+password login (owner/admin/doctor) ho tab bhi Staff Login (clinic…
• Staff Login se attendance punch (Check In / Check Out) kaise lagaye? Staff Login → "🕒 Attendance" → "🟢 Check In" dabao → camera khulta hai, selfie lo → location allow karo → "Punch IN done ✅…
• Staff Login se chhutti (leave) kaise apply kare? Staff Login → "🌴 Leave" → "Apply for leave": From, To, Type (Casual / Sick / Earned / Unpaid), Reason (optional) → "Submit…
• Staff Login se logout karke naye phone par kaise login kare? Staff home ke upar "Logout" dabao. Usi phone / browser par dobara Staff Login karo to 90 din tak OTP nahi maangta — "📩 Send…
• Staff ne advance cash me lauta diya to band kaise kare? Team → Payroll → Advances → "deducting" filter → us staff ki row par "Close" → "Close this advance manually (mark as…
• Staff ne chhutti (leave) apply ki — approve kaise kare? Team → Payroll → Leaves (Staff Attendance page ka "📋 Leaves" tab, bracket me pending ginti) → pending row par "Review" →…
• Staff ne onboarding form submit kar diya — HR file phir bhi pending kyon dikh rahi? Submit ke baad record HR verification me jaata hai — owner / admin ko Team → Tasks & Training → Onboarding → staff → "HR…
• Staff ne SIM/number badal liya — Staff Login OTP purane number par ja raha? ESS login staff ke HR record wale phone number se match hota hai (last 10 digits). Staff Directory me staff ka phone update…
• Staff ne Sunday/holiday ko kaam kiya — comp-off balance me kyon nahi juda? Holiday / weekly off ke din kam se kam aadhi shift kaam karne par 1 din comp-off banta hai, par leave balance me tab judta hai…
• Staff Onboarding kya hai aur kahan milta hai? Team → Tasks & Training → Onboarding → naye staff ki digital HR file. Har staff ka record: joining checklist (documents,…
• Staff onboarding link khol kar apna form kaise bhare aur submit kare? Staff: QR scan karo ya SMS ka link kholo → ORALZY mobile app me "Welcome …" form khulta hai (login nahi chahiye) → photo, ID &…
• Staff PIN (Action Guard) kya hai, sensitive kaam par PIN kyun maangta hai? Action Guard me clinic chunti hai kin kaamon par staff ka 4-digit PIN (ya fingerprint) lage — jaise Cancel bill, Refund…
• Staff punch bhool gaya — hajiri (attendance) kaise theek kare? Staff mobile se 'Regularization' request dalta hai (missed punch + reason + proof), aur owner Sidebar → Team → Members → HR…
• Staff resign kar raha hai — software me exit ka poora checklist kya hai? Ab ek button hai: Team → Members → Directory → Staff Directory → staff card par "Offboard" → Exit type, "Last working day",…
• Staff Schedule, QR Codes ya Face Recognition me staff ka naam kyun nahi dikhta? Web HR Masters ke "Staff Schedule", "QR Codes" aur "Face Recognition" tab sirf "Active" status wale staff dikhate hain. Staff…
• Staff training kaha hai, Credentials ka Training tab ya HR Masters? Do jagah: (1) Team → Tasks & Training → Training → Staff Training = "Staff Training Records" ki list (kaun, kaunsa, status).…
• Submit ho chuka onboarding form dobara edit kaise kare? Team → Tasks & Training → Onboarding → staff → "HR Verify" → "Decision & Signoff" → "↩ Reopen — send back to staff (editable…
• Sunday ya holiday par bhi staff absent count ho raha — salary kat rahi? Weekly off Team → Members → HR Setup → HR Masters → Staff Schedule me set hota hai (kuch na ho to Sunday) aur clinic holidays…
• Training course delete kare to enrolled staff ke record ka kya hoga? HR Masters → "Training" → course row ka 🗑 → "Delete course?" OK. Agar course me koi staff enrolled hai to message aata hai…
• Training course kahan hain — Needle stick (NSI) course kaise assign karu? Team → Members → HR Setup → HR Masters → "Training" tab → "📖 Courses". List khaali ho to 10 NABH standard course khud aa…
• Training Enrollments me assigned, in-progress, failed, expired status ka matlab? HR Masters → "Training" → "👥 Enrollments": assigned = course diya, abhi shuru nahi; in-progress = staff ne quiz shuru kiya;…
• Training ya BLS certificate expire hone ka reminder kisko aata hai? Roz ek baar check chalta hai: (1) staff ko expiry se 30 din ke andar ek WhatsApp "📚 Training Expiry Reminder" (agar staff ka…