ORALZY
FAQ

Email aaya 'Face mismatch — staff ki attendance' — iska matlab kya hai?

Iska matlab: staff ne punch lagaya par uski pehchaan pakki nahi hui — selfie registered face se match nahi hui, ya border-line thi, ya na face tha na phone ka fingerprint. Punch save ho chuka hai; mail me selfie aur "✓ Verify / ✗ Reject — right here" button hai — wahi se ya app ke ⚠ Face Review se faisla karo.

Where in ORALZY: Team → Members → HR Setup → HR Masters → ⚠ Face Review

ORALZY punch kabhi nahi rokta — pehchaan pakki na ho to punch Face Review queue me pending ho jaata hai aur clinic owner ke email par mail jaata hai (check-in / check-out par owner ke phone par push bhi). Subject bataata hai kya hua: "⚠️ Face mismatch", "⚠️ Face borderline, phone not verified" ya "⚠️ Unverified punch". Mail me match score likha hota hai — naye face engine me score jitna zyada utna achha match, purane engine me jitna kam utna achha; mail khud batata hai mismatch kis number ke paar hai.

CHECK karo: mail ki selfie dekho, ya Team → Members → HR Setup → HR Masters → '⚠ Face Review'.

FIX

wahi staff hai (andhera, mask, chashma) → Verify. Koi aur dikh raha hai → Reject (sirf flag, attendance delete nahi hoti) aur staff se baat karo; zaroorat ho to us din ki attendance Team → Attendance → Today → ✏️ Edit se sudharo. Mail ka link 30 din chalta hai, sirf usi ek punch ke liye.

Baar-baar ek hi staff ka mismatch = face dobara register karo (Face Recognition tab) aur staff se mobile app me apna phone judwao.

Quick steps

  1. Mail ka subject aur selfie dekho
  2. "✓ Verify / ✗ Reject — right here" dabao, ya HR Masters → ⚠ Face Review kholo
  3. Wahi staff → Verify; koi aur → Reject + staff se baat
  4. Baar-baar mismatch ho to Face Recognition tab me face dobara register karo

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